Strategic Management and Business Policy

This assignment delves into the core principles of strategic management and business policy. Students will examine key theories such as stakeholder engagement, technological innovation, and sustainable practices. The assignment requires critical analysis of case studies, applying relevant frameworks to assess real-world business situations. It emphasizes understanding the dynamic nature of strategy formulation and implementation in diverse organizational contexts.

Running Head: Sustainable management and marketing 1
Strategy for CSL Corporation

Sustainable management and marketing 2
Contents
Introduction......................................................................................................................................3
International business environment and Australian context............................................................3
Sustainability practices....................................................................................................................4
Planning and strategy...................................................................................................................4
Human resource management......................................................................................................6
Leadership....................................................................................................................................6
Value chain and technology.........................................................................................................7
Future strategies...............................................................................................................................7
Recommendations............................................................................................................................8
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

Sustainable management and marketing 3
Introduction
This report focuses on the global business operations of a company along with the
strategies adopted by the company to achieve growth and success. The report provides an
overview of the organizational structure of the company and bits business operations in the
Australian and international business environment. For the discussion, the famous Australian
biomedical company CSL Group is selected. Company has its operations at global level. It
basically engaged with the researches, manufactures and develops medicines which are helpful
for the people to secure themselves from the serious disease. The company is providing quality
medicines to the customers in the global market that are suitable for them to recover from serious
types of disease. In the product range of CSL, there are vaccines, cell culture reagents, blood
plasma derivation, and antivenom. These all are major products of company by which company
has gained specialization. In case of history of CSL, company is operating in the Australian
market since 1916 and headquarter of the company is in Victoria. For getting competitive
advantage, company has diversified its products in all over the world. Along with this, the
company is earning the optimum revenue in last few years i.e. USD $6.923 billion (CSL, 2017).
This report basically provides the overview of the strategies adopted by the company in terms of
human resources, planning and value chain. These strategies are important for getting valuable
position in the operating market (Freeman, 2010).
International business environment and Australian context
There are various environmental factors which are affecting the business operations of
CSL in Australia and other countries at the global level. Company has to deal with the
environmental factors that impact positively or negatively on the business activities by CSL.
Environmental factors in the Australia and international market are described below:
Political and legal
The political and legal factors of the environment includes regulatory framework which
must be operated by the companies. Australia has fairly stable political system and neither CSL
nor other company in the industry is affected by the p0litucal factors. There are Australian trade
agreements for doing business with other countries. The Australia-New Zealand Closer

Sustainable management and marketing 4
Economic Relations Trade Agreement allows CSL to have lower taxes and more security while
trading the business outside the Australia. Further, there is China-Australia Free Trade
Agreement (CHAFTA) is highly valuable trade to have deeper engagement with China. For
CSL, deregulations and lower taxes would bring favorable changes.
Economic
Products of CSL are known as desirable products in the market. So, when the economy of
the country slows down, the profits of the company reduce. Overall 81.23% profit comes from
within Australia, 19.57% profit from Asian market and 1.54% comes from New Zealand. In
these countries, the demands of the medicated products are increasing continuously. So, CSL can
get effective profit for the expansion in the international markets.
Socio-cultural
CSL is focused on the safety of the patients and potential customers from the serious
disease. So, company has established Work health & Safety committees in various cities which
minimize the risk of occupational hazards. Along with this, company is focused on hiring women
employees for providing them equal opportunity. Company participates in the charities for
helping society. Employees of the company take initiatives in various events for the cleanliness
of the cities (Thomas, Fugate, Robinson and Tasçioglu, 2016).
Technological
Being a biotechnological company, company has to maintain its supply chain distribution
networks. CSL is a customer-centric company, the company has provided effective customer
support service for the delivery of the products on time. CSL is highly dependent on the
technology to stay competitive in the market so company is taking advantage of the modern
technology. Company has built official site which allows the target market to gain important
information about all the products.
Sustainability practices
Planning and strategy
For the effective growth and success of the company, strategic planning has crucial role
in organizing and implementing business activities at the global level. There are various

Sustainable management and marketing 5
strategies adopted by CSL for achieving competitive advantage in the operating market. CSL is
the biomedical company and the role of the company is to follow code of conduct and strict
values for the benefits of the business. By adopting code of conducts, company is able to provide
benefits to the community also. There are some values and ethics adopted by the company and
those are as follows:
 Company is patient-oriented as it believes on producing the core products and offering
quality services to the customers who want to purchase the products of the company.
 Further, company has innovative nature and it has aim to produce innovative and new
products according to the needs and demands of the customers and environment
(Wheelen & Hunger, 2011).
 Company has integrity in terms of transparency in the actions. Company initiates
transparency in the business activities which is very helpful to gain trust of the customers.
 Further, objective of the company is to implement the actions with proper planning and
achieve effective results.
 At last, company is focused and believing in the collaborating with others as the business
partners for doing the business effectively (Mun, 2010).
In terms of activities related to sustainability, the company is engaged in providing the products
made by the natural resources. By these practices, company is able to incorporate sustainable
practices in the internal business operations. Further, company has another strategy i.e. using
eco-friendly packaging in the production process to meet the requirements of the society and
environment. Further, in terms of the approach company is using holistic planning approach for
the future growth and success. Company produced innovative products for attaining maximum
benefit and meeting requirements of the community and society. For this manner, company is
focused on providing medication to the customers that is helpful in improving the health of the
people in the society (Neugebauer, 2015). By this process, company is able to focus on the value
of the patients and fulfill their needs. Sustainability of the company includes the standards and
business actions set by the company. As stated above, it is well known that CSL is implementing
values and code of conduct to meet the requirements of the society. So, business strategies
adopted by the company have aim to achieve sustainable growth in the operating market. Along

Sustainable management and marketing 6
with this, objective of the company is to achieve competitive advantage in the market by its
innovative actions (Hitt et al, 2009).
Human resource management
Human resource management is the important aspect of the company which is helpful to
achieve effective growth and success in the competitive market. It is well known that CSL is
biotechnological company and company needs an effective teak to develop and produce
innovative products for the patients. For this manner, company is focused on hiring and
recruiting people for the various job roles. Company has done partnership with various
contractors who provide human resource to the company. After the process of selection and
recruitment process, the HR manager focuses on providing adequate training and development
sessions for the effective growth of the employees. Training is provided in such manner so that
the employees can be able to achieve goals and objectives of the company because of being a
part of the business process. CSL basically believes that right people are created by the company
for the suitable job role (Taleghani et al, 2011).
Further, company is also focused on providing positive and effective work environment
for the high level of job satisfaction of the employees. In CSL, employees of the company have
equal rights in terms of salaries and pay. Based on their work, they get enough pay. This policy
of the company is helpful in motivating the employees to achieve the organizational goals. Along
with this, there is reward and compensation system to satisfy the employees in their job roles and
create a good working environment for the employees in the company. CSL has implemented
good communication process to maintain proper workflow in the business operations. The top
level management of the company communicates effectively with the lower level management of
the company without any kind of mediator. By implementing these activities, company is able to
retain the employees for the effective business process (Schaltegger and Burritt, 2014).
Leadership
To manage sustainable business practices adopted by the CSL, there is the need of
effective leadership practices. Due to the strong competition and changing demands of the people
in the market, it is very important for the company to manage day to day activities with the
leadership practices. Leaders provide effective strategic directions to CSL for the sustainable
growth at the global level. Leaders in the company are focused on recruiting the talented people

Sustainable management and marketing 7
for the technological innovation. For this manner, company has adopted democratic leadership
style for the management. Democratic leadership can be described as the style of leading the
organization in which employees seek for the advice for taking significant decision in the
business. This process includes stakeholders and their active participation and employees who
are faithful towards the company (Bainbridge, 2011). In terms of sustainability of the biomedical
company leaders encourage the employees to achieve the organizational goals and objectives in
the efficient manner. To implement sustainable business activities in the internal and external
business environment, democratic leadership is the essential part in the company. By the good
leadership style along with the power and authority, leader can improve the effectiveness of the
company in the operating market. In CSL, leadership is helpful in managing the responsibilities
and motivating the employees for the success of the company. It is observed that company also
has implemented transformational leadership for the effective use of resources. This type of
leadership is helpful in managing the business with market fluctuations. So, the sustainability of
the company can be improved by the optimum use of resources and quality services to the
customers and employees. Leaders are important for the business activities and sustainability of
the company (Peck, Christopher, Clark & Payne, 2013).
Value chain and technology
For the significant business growth, it is crucial for the company to have value chain
process in the business activities. CSL is the biotechnology company and core objective of the
company is to provide the products and services on time. If company does not supply the
products on time then there can be problems for the patients. Along with this, for achieving
competitive advantage in the operating market, there is need to update value chain for improving
quality of the services (Keller, Parameswaran & Jacob, 2011). In the biotechnology company,
technology plays an important role in the process of value chain. CSL is using latest technology
for grasping opportunities in the target market. In such manner, company has produced a
therapeutic product as an innovated product to meet the requirements of the patients. For the
proper supply of these kinds of products and services to the patients and at the global level,
company has various suppliers and outlets in every part of the country so that innovative
products can be provided at the time (Schilling, 2010).

Sustainable management and marketing 8
Future strategies
Based on the market opportunities, brand image and increased differentiation of the
products is the big competitive advantage for the company. For the future growth and success,
there is the need to adopt some new strategies. For this manner, there are some recommended
strategies for the future perspective.
Differentiation strategy-
Company CSL should have differentiation strategy to empower the company along with
the better sustainability performance. For differentiating the products, company should invest
more in the R&D and production process. Uniqueness of the services will also provide
competitive advantage in the market. Consumers are demanding reputable and quality products
and by the differentiation strategy, company would be able to provide high level of quality and
efficiency standards (Ghobadian, 2008).
Cost leadership strategy-
In case of competitors, CSL has to face high level of competition in the operating market.
Having high prices than the market average can be risky for the company. So, company should
focus on increasing the quality along affordable prices on the same level. Although by the R&D,
technology and people, the cost is expected to be high in the market. So, the CSL needs to focus
on the price premium strategy to gain high market share (Fifield, 2012).
Product strategy-
It is well known that company CSL is providing various medicated products to the
patients who are helpful in saving people from the serious disease. Core objective of the
company is to supply all these products to improve health and lives of people. The product range
of the company includes Plasma Therapies, Vaccines, Antivenoms and other diagnostics
products. So company should basically focus on the packaging and labeling of the products. CSL
can also try for the eco-friendly packaging for the products (Manuwa, 2014).

Sustainable management and marketing 9
Recommendations
From the above analysis, it is well known that CSL has effective strategies for the
business growth and success. Company has adopted a proper business strategy in the Australian
market by identifying the needs of the patients and expanded the market effectively. The strong
moves of CSL are expanding in global market, identifying and capturing emerging market, and
enhancing competitiveness in the market by merger and acquisition with the other companies at
the global level. Core objective of the company is to enhance the growth, identify the
opportunities for innovations and increase partnership for the welfare of the community. To
achieve the leading position in the global market, there are some recommendations for Company
CSL. Those recommendations are as follows:
 CSL should adopt various approaches of market penetration for leading the market in
which it is operating. At the global level, company should do agreements with various
biotech companies to develop its market.
 It is recommended that company should focus on the quality and pricing factors of the
products which are useful for the patient. The prices of medicines should be affordable
for the patients presented in the market.
 To reach in lower tier market, company should focus on the joint venture. With the help
of existing market networks of other companies, CSL would be able to identify new
opportunities in the market (Gilligan & Hird, 2012).
 CSL should use corporation pilot team model to get success in the new market. Under
this model, team of the company would cover many cities to make them a part of the
business. Along with this, it would be helpful to deal with the product features and broad
market.
Conclusion
This report discusses about the strategies adopted by famous biotech company CSL
which is operating in Australia. From the overall discussion, it is observed that company has to
deal with the environmental factors while operating the business in various markets. CSL is
highly engaged in meeting the requirements of patients and put the efforts to satisfy them.
Company is seeking for long-term relationships with the potential customers by understanding
their needs. It is observed that CSL has to deal with the various market factors but company has

Sustainable management and marketing 10
got success in the Australian market by its effective and innovative strategies. It can be clearly
said that CSL has adopted innovative strategies in the production of various medicines and the
result is that it is a leading and powerful biotech company. Aim of the strategies by CSL is
improve growth, partnership and identify various opportunities in the market.

Sustainable management and marketing 11
References
Bainbridge, W., (2011), Leadership in science and technology: A reference handbook, US:
SAGE Publications.
CSL, (2017), Board & Management, accessed on 15th October 2017 from
http://www.csl.com.au/about/board-management.htm
Fifield, P., (2012), Marketing strategy, (2nd edition), Berlin: Reed educational & publishing Pvt
Ltd
Freeman, R. E. (2010), Strategic management: A stakeholder approach, Cambridge University
Press
Ghobadian, A., (2008), Formal strategic planning, operating environment, size, sector and
performance: Journal of General Management, 34(2): 1-20
Gilligan, C., & Hird, M., (2012), International Marketing Strategy and Management, (Vol. 17)
Hitt, M. A., Ireland, D. R., Hoskisson, R. E., Rowe, G. W., & Sheppard, J. P. (2009), Strategic
Management, Toronto: Nelson Education Ltd
Keller, K. L., Parameswaran, M. G., & Jacob, I., (2011), Strategic brand management: Building,
measuring, and managing brand equity, IND: Pearson Education
Manuwa, A., (2014), Deliberate vs. Emergent Business Strategy, accessed on 15th October 2017
from https://www.linkedin.com/pulse/20140630061420-296333353-deliberate-vs-emergent-
business-strategy
Mun, H., (2010), Global Business Strategy: Asian Perspective, Singapore: World scientific
publishing co. pvt. Ltd.
Neugebauer, N., (2015), Planned or Emergent Strategy Making? Exploring the Formation of
Corporate Sustainability Strategies, 25(5)
Peck, H., Christopher, M., Clark, M., & Payne, A., (2013), Relationship Marketing, Burlington:
Linacre house, Jordon hill
Schaltegger, S. and Burritt, R., (2014), Measuring and managing sustainability performance of
supply chains: Review and sustainability supply chain management framework: Supply Chain
Management: An International Journal, 19(3), pp.232-241.

Sustainable management and marketing 12
Schilling, M. A., (2010), Strategic Management of Technological Innovation, New York:
McGraw-Hill Irwin.
Taleghani, M., Biabani, S., Gilaninia, S., Rahbarinia, S. A., & Mousavian, S. J.,(2011), Arabian
Journal of Business and Management Review :The Relationship between Customer Satisfaction
and Relationship Marketing Benefits, 1(3), 78-86
Thomas, R.W., Fugate, B.S., Robinson, J.L. and Tasçioglu, M., (2016), The impact of
environmental and social sustainability practices on sourcing behavior: International Journal of
Physical Distribution & Logistics Management, 46(5), pp.469-491.
Wheelen, T. L., & Hunger, J. D., (2011), Concepts in strategic management and business policy,
IND: Pearson Education