Sustainable Operations & Supply Chain Management at McDonald's

SUSTAINABLE
OPERATIONS &
SUPPLY CHAIN
MANAGEMENT
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Table of Contents
INTRODUCTION- McDonald’s.....................................................................................................3
Section 1. OPERATIONS & SUPPLY CHAIN MANAGEMENT................................................3
 PRODUCT, QUALITY & SERVICE..................................................................................3
 USE OF ICT.........................................................................................................................4
 SUPPLY CHAIN MANAGEMENT....................................................................................4
Section 2. PERFORMANCE ANALYSIS......................................................................................5
 QUALITY.............................................................................................................................5
 SPEED..................................................................................................................................6
 DEPENDABILITY...............................................................................................................6
 FLEXIBILITY......................................................................................................................6
 COST....................................................................................................................................6
Section 3. ANALYSIS.....................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION- McDonald’s
McDonald’s is one of the largest fast food chains across the world famous for its hamburgers. It
started back in the year 1948 by two brother, Maurice & Richard from just a small hamburger
restaurant and gradually developed by the year 1963. Initially, it became the most famous
restaurant, providing affordable food with fun & flavours to children and adults. The key
operational plan of McDonald’s is to provide its customers food at a competitive low price with
the best quality but by making profits through reducing costs of the production and expanding its
operations globally. Its key stakeholders are the employees and customers. By analysing market
demand and changes required it identifies the needs of its customers and by giving fair wages
and career development, it prioritizes the needs of employees.
The aim of making the report is to understand the need & importance of sustainable and supply
chain management for the successful operations of the company (Pagare, 2020). The structure
will include the process of delivery, quality standards and the use of ICT in the organization.
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