System Analysis and Design: Techniques for Information Gathering and Process Analysis

Running head: SYSTEM ANALYSIS AND DESIGN
System Analysis and Design
Name of the Student
Name of the University
Author’s note

1SYSTEM ANALYSIS AND DESIGN
Table of Contents
Process Analysis:.............................................................................................................................2
Information Gathering Techniques:.............................................................................................2
Description of Processes and Required Data:..............................................................................3
Use Case:.....................................................................................................................................5
Data Model:.....................................................................................................................................6
Bibliography:...................................................................................................................................8

2SYSTEM ANALYSIS AND DESIGN
Process Analysis:
Information Gathering Techniques:
Interviews: In terms of interview process, the interviewee meets the interviewer face to
face to provide the answers to the interviewer questions. Using the interview process, the
interviewer can collect the raw information regarding user requirements. If the analyst is worried
about the accuracy of the answers then interview technique is the most suitable one for
communicating with the end users. As the questions are not fixed, this method can be extremely
flexible. Because of the complexity, the analyst have to be an experienced one and must have
extraordinary communication skills (Yousuf & Asger, 2015). Every question meant for the
participant should be completely related to the proposed system.
Questionnaire: The information gathering method that allows collecting vast amount of
user responses in very less time is called questionnaire. The questionnaire can be considered as a
self-administrative tool. The cost and effort of completing the questionnaire is very less than that
of interview. The analysts do not need have skills for completing the questionnaire process as
much as interview (EJAZ et al., 2016). There is a big issues in the questionnaire technique. The
participants of the questionnaire may not provide all the answers accurately and there is no way
to validate those answers at the first stage.
On Site Visits and Observations: Based on the proposed system requirements and
characteristics, the onsite visit technique is applied. It is essential that analyst is a keen observer
while completing the onsite visit. The analyst must have in-depth knowledge of proposed system
and proper skills on type of proposed system. This is important as the analyst will analyze the
organizational data and how the organization complete their work, directly (Yousuf & Asger,