System Analysis And Design Reports

Running head: SYSTEM ANALYSIS AND DESIGN
System Analysis and Design
Name of the Student:
Name of the University:
Author Note

1
SYSTEM ANALYSIS AND DESIGN
Table of Contents
Introduction......................................................................................................................................2
Name of the organization.................................................................................................................2
Organizational Background.............................................................................................................2
Organizational Chart........................................................................................................................2
Area of the Organization under study..............................................................................................3
Problem Description........................................................................................................................3
Business Benefits.............................................................................................................................4
System Capabilities.........................................................................................................................4
Work Breakdown Structure.............................................................................................................5
Project Schedule..............................................................................................................................5
Gantt Chart.......................................................................................................................................8
Risks................................................................................................................................................9
Cost/Benefit Analysis......................................................................................................................9
Conclusion.....................................................................................................................................10
Bibliography..................................................................................................................................12

2
SYSTEM ANALYSIS AND DESIGN
Introduction
The report has been used here for the description of the web based solution to be
developed for Phil and Wendy. They are looking to develop a solution that would ease out the
ordering and delivery of the products for their customers. They are looking to form organization
who would be growing fruits and vegetables and make profit by selling those.
The description of the development of the website for the organization has been analyzed
and ideated in this report. The report provides the details system specification document for the
developer who would be developing the system.
Name of the organization
The name of the organization is Natural-Lee.
Organizational Background
The organization was started at first by Phil Lee who used to develop great organic
products. After giving up carpentry Phil was indulged into the permaculture activities. The
organization was formed up by Phil with the help of his wife Wendy. The organization started
with selling the products on door to door basis and home delivery to their customers.
Additionally, the customers used to make calls to the organization for placing their orders in the
system and the products were delivered at their doorstep. However, this was a time consuming
process and the process was also not suitable for the business of the organization. The finances
and the customer management was not performed in this process followed by the organization.
Hence, the need for a web presence of the organization had come up.
Organizational Chart

3
SYSTEM ANALYSIS AND DESIGN
Area of the Organization under study
The main area of description in this report is the business process of the organization and
ordering and delivery process. Currently the manual procedures are being followed in the
Natural-Lee company. Hence, there is lengthy process that the customers are required to follow
in the current procedures of the organization. The customers generally drop by or make the order
on call to the organization. The orders are then recorded by the orders department in the
organization. In addition to this, the delivery process is also manual in the system. The delivery
was made to the customers who lived in specific areas and not throughout the area or the district.
Hence, the business of the organization was restricted to a great deal.
Problem Description
The main problems identified in the current business scenario of the organization are:
 Time consumption: The whole business procedure of the organization is manual and
hence, the full process takes up a lot of time which is very difficult both for the growth of
business of Phil and the also the customers are not much satisfied. Hence, there is a need
to automate this procedure.
 Ordering Process: The ordering process is very slow and lengthy for the customers. The
current business model makes the customer place the order by placing a phone call which
cannot be attended on a 24x7 basis. Hence, this many customers miss out on placing an
order if they wish to. Hence an online presence is necessary for the organization to make
the business live on 24x7 basis.
 Delivery Process: The deliveries are made only to the selected areas of North, South,
East, West, or “close” to Phil’s station. Hence, the business is being limited for the
organization. Hence, the organization is required to improve their delivery procedure and
create a system for the customers so that they can interact with the business very easily.
 Payment process: The payment process is currently manual and Phil generally
memorizes the details. However, this is very risky for the organization as they might miss
out on payments that would be hampering the finances of the company. Hence, there is
need for an accounting system and database to be running at the backend of the system to
be developed for the organization. The data of the customers are also to be stored that
would be helpful in recognizing them and referring to the purchases made by them.