Table of Contents INTRODUCTION...........................................................................................................................1 1. Challenges faced by those marketing the organization in the digital era................................1 Challenges :.................................................................................................................................1 2. Technological and Social environment impacts on I Phone and how much they are adopting integrative approach....................................................................................................................4 CONCLUSION................................................................................................................................4
INTRODUCTION The term digital marketing may be define as the marketing of any particular product or services of a specific brand with the mode of any digital technique are commonly known as the digital marketing. Digital marketing must be done through the use of the internet , computers as well as with mobile also, digital marketing is the process of the advertising the particular brands products or services. There are the various method under the digital marketing such as e- commerce marketing, SEO,SEM and email marketing etc. At the present scenario there are many brands which are using digital marketing for there growth for example apple uses digital marketing for there products like iPhone, iPad etc. it allows apple not only to market there services and product but also allows apple for online customer support through 24/7. For apple brand digital marketing has become advantage for there product or services. 1. Challenges faced by those marketing the organization in the digital era. Digital Marketing can be understand by picking up words separately “Digital” and “Marketing” Digital is word describes about electronic technology which is now generally used in every place either in stores, business and at home as well. Marketing is a method of promoting product and services to a target market. Digital Marketing means to promote, or to advertise anything digitally either it can be product, services or to promote brand name. Challenges : Understand the need to change : The challenge which is generally faced by marketers is to understand need to change as in today's fast changing digital environment it is very hard to know about recent trends, as recent generation do all their work digitally either it is related to study or related to other basic work like bill payment, booking any show, purchasing any product. Or any bank work like transferring money, or paying debit and credit card bills, etc. To meet this challenge Apple company is making it's all product with an excellency and it is all because of their best marketing research team as they are meeting all the expectation of customer. For example I Phone product of Apple Inc. is one of the most successful product in whole world from many years because of meeting the needs of customer as per their demand like I Phone is making changes in their every new product, as they have recently launched I Phone 11 in which they have introduced triple camera which was their latest change and in their earlier product they 1
had also introduced E SIM by making their phone dual SIM which was a challenge to them. This is how apple is keeping them with success in market from long period. Keeping focus on taste and preference of customer – Taste and Preference is big challenge. Digital marketing is not a small thing to understand as it contains many factors, because from digital marketing, marketers can understand all the need of customer as it is a big platform for any company. By digital marketing marketers can know about their customer demand as what they are searching for and they can also find that how many customers are daily visiting their sites and purchasing their product. Meeting demand is a big challenge as there are many things which affects customers taste and preference like new product by competitors, by giving new and stylish look to product, attractive packaging, and other improved features and to meet this challenges marketers needs to be alert as market is unpredictable. For matching demand of customer Apple's I Phone makers are creating product according to demand of customer like when customer was feeling that I phone camera is not so good in night so for meeting their demand and to fight with this challenge they had just improve camera by improving its camera quality. Apple is facing many competitors now days like One Plus, Samsung and many other international brand so for being better from these brands' Apple need create a different image in customer brand and present I phone in such a way that people may not even compare their phones to other brands' phones, and this is only possible when there are so many differences in their product and other brands' product.It is a fact that unique thing always attract others as people want to use that unique thing and if they like it then they started using that thing for long period and want more product like that with new changes and that's how apple is making a great image in consumers mind. Knowledge of Digital Marketing – Having good knowledge of digital marketing is big challenge for marketers as it includes so many things in it, as there are many things which can be done through digital marketing. Promotion, advertisement, selling and creating image of brand in customers mind can easily be done if marketers have a knowledge about it. And to gain knowledge about it marketers has to collect all the information about the things which are part of it like which are main apps through which marketing can be done example Instagram, Twitter, Facebook or many other social sites and Marketing can also be done by this digital device like TV, and this all are the main digital marketing resources which makes marketing much easier and also help in covering wide area at less cost. This social sites can be used for marketing by 2
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posting post and by making official pages. Apple is investing so much money in digital marketing by promoting its product through Advertisement on TV, posting mini trailers on YouTube about their new I Phone features, and also doing promotion through their official pages and bringing big star like Robert Downey JR. and making their product famous by showing them on TV, YouTube everywhere. Digital market is growing very quickly as it contains so much of scope. Amazon is also a site which is a part of digital marketing and Apple is promoting I phone by making its product available online. So that customer can directly purchase it without going to any shop and that's the power of digital marketing. Limited Budget – As budget is a big challenge while going digital sometimes you need a bing investment. It is not easy for marketers to make their companies name all over world as it need huge investment as it contains high cost with it. Digital marketing is not limited with posting about companies on social sites it is much bigger than it. Apple is big brand today as to make much bigger name as it is today, for that company has to make its positioning in each and every customers mind throughout the world and it can only be done by digital marketing, it is an only source which can make great impact in the mind of consumer in short period. As Apple is very big company but also they have to spent lot of money in advertisement which gives a great impact on the profit of the company as they have to bring big superstars on their advertisement to attract customer. But in case of new comers it is very hard to promote their product at high level because it consumes too much cost and without earning any amount and doing large investment in digital marketing is not a good decision for any newcomer. So budget plays very big role in doing digital marketing. Building Networks of Trust In a Digital World – For marketers it is very hard to make trust in this digital world, if digital market having so much positive things with it then it contains so much negative things as well. In digital market there is so much fraud which can be happened with customer and dealing with this fraud both company and consumer had to be take full care. Because there are many unethical issues which happens in digital world like showing same product at less rate and taking money from consumer by selling them duplicate product, and there are many other things which can affect image of company. For avoiding this unethical issues Apple is using the best security software in its I Phone which can't be break if anyone lost his phone and someone wants to misuse the data which is in phone, and it can be said that this feature of I Phone attracts consumer a lot. Building trust in public is not an easy task as it 3
contains so many factors which bring trust in consumer. Consumer only trust those things which make them feel secure either it is any product or its service. In today's world there are many hackers who use digital marketing in wrong way so to reduce fear of this type of problem I Phone provides best features to secure their phones important data. 2. Technological and Social environment impacts on I Phone and how much they are adopting integrative approach. Social environment refers to the physical and social setting in which an individual lives. It has a huge impact on I-phone which is being launched by Apple. This includes the following: Rising use of mobile use- It has been analysed that from past so many years the use of mobile phones have been increased. Thus, this can act as an opportunity for Apple to enhance or increase its revenue. It has also been analysed that there has been a significant amount of rise in tablets and smartphones. Despite these opportunities, the company faces the social threat of opposition against its business operations. Anti-Apple sentiments are mounting, questioning business practices, such as the company’s lawsuits against third-party repair service providers that repair products like the iPhone and MacBook. Apple can also engage in developing more innovative and creative I-phones so that they are able to attract more consumers towards them. This will help company in increasing their profitability and market share. When they will come up with new features in I-phone then this will increase the goodwill of company. It will also support firm in establishing their market in new places. It has been analysed that more use of mobile phones has brought drastic changes in behaviour and lifestyle of people. So this can become an opportunity for Apple to increase the liking and sale of the product. It will also help Apple in creating new dimension of business. It can create opportunity for developing new business. Increasing dependence on digital system-Apple I-hone has the huge opportunity that there has been an increase in dependence on digital system. As more people are shifting towards technologically advanced society, they have a more use of mobile phones. So, this is a tremendous opportunity for Apple I-phone to increase their business and it will also help them in increasing their profit. Apple is also engaged in performing corporate social responsibility that has supported firm in enhancing their goodwill in market. This has helped them in satisfying consumers and employees. Apple is also engaged in bringing out new technology, in their I- 4
phones so that they can influence more consumers in company. Also it has been analysed that company’s internal approaches must also be aligned with the socio-culture trends which is going in and on in market. This will lay a positive impact on the company, as it will also help them in creating consumer loyalty. It will also support company in having a monopoly on global market. In past years it has been analysed that there has been a significant increase in use of mobile phones has motivated Apple to produce more innovative and creative phones, so that it can make work of employees more easier. When the profit of company will increase, they can invest in any other business, which can also help them in increasing their business in different areas. It will help them in increasing their profitability. International anti-Apple sentiments-This can become the threat for organization. For increasing the goodwill, company needs to provide adequate training and learning to workers. So this training and learning can increase the operational cost of Apple, which can reduce their profitability aspects. It can also hinder the growth of Apple IPhone. These strategic concerns require that the company continue improving its policies and practices, as well as its approaches to technological innovation. Company also needs to make policies and rules according to the values and beliefs of employees. This can help them in creating loyalty of employees. It can also help them in reducing the turnover which firm is facing in recent years. For improving the performance of company Apple I-phone can renew their pricing policy. They can charge prices according to the paying capability of consumer, so that everyone is able to purchase I-phone. This will help company in attracting more consumers towards them, which will ultimately increase their profitability. It will also help them in increasing their sales aspects. Company can also lay focus on their Research and development department so that they can bring out new and innovative technology to attract consumers. It will help firm in growing. These strategies will also support them in expanding their market in global areas and establish the name of company over there. CONCLUSION 5
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