Adopting Enterprise Systems: Drivers, Performance, and Change Management

Table of Contents
S.No. TOPICS Page Number
Executive Summary 1
I Introduction 2
II Principal Drivers Behind Businesses Adopting Enterprise Systems 2
III Enterprise Systems and Organization Performance 3
IV Measuring The Enterprise System’s Contribution 5
V Organization Change Management for Successful Adoption of
Enterprise Systems
6
VI Conclusion 7
References 8

EXECUTIVE SUMMARY
The report highlights the key aspects of adopting Enterprise Systems. Adoption and
implementation of an enterprise system require planning and preparation. The report discusses
the principal drivers behind businesses adopting enterprise systems and their contribution to
organization performance along with their evaluation methods. The report also focuses on the
essential aspects of introducing and managing change in an organization for successful
implementation of an enterprise system.
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I. Introduction
The organizations are working hard to increase their efficiency and productivity with lean
systems. The prime objective of every business is to perform efficiently with optimum allocation
and utilization of resources. Organizations are operating at the global level and for sustenance, a
high degree of integration and collaboration among all the global units are required. The
following sections throw light on the role of enterprise systems in organization sustenance and
the major driving factors for their adoption.
II. Principal Drivers Behind Businesses Adopting Enterprise Systems
i. Developing integral competence at a global level
The business firms today are expected to rapidly adapt to the market dynamics elements like
evolving customer demands, continual financial analysis, and cutthroat price competitions.
Responding and adapting to these mechanisms at a global level helps the business to develop an
integral competence (Seethamraju and Sundar, 2013). This is one of the prime reasons for
businesses adopting enterprise system.
ii. Responding to the dynamic environment
It is equally crucial for a firm to cope up with an ever-increasing size of the data, respond to the
environment changes, customer demands, organizational changeovers and equipping the human
resource with the competent capabilities. The swiftness and ease with which a firm responds to
these challenges define the firm’s dexterity (Lu and Ramamurthy, 2011). This is another major
reason for firms adopting enterprise system.
iii. Sharing of information and collaborating
Organizations today have a matrix structure with cross-functional teams operating across the
globe. Sharing of information and collaborating is a challenge. The information has become a
strategic resource requiring judicial management (Morin and Hovav, 2012). The enterprise
systems play a crucial role in data sharing and connecting the heterogeneous systems at multiple
levels.
iv. Functional coordination and process re-engineering
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