Magement and Leadership Hard and Soft Skills
Added on 2021-06-14
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Table of ContentsAssignment 2...............................................................................................................................................2Introduction.............................................................................................................................................2Current management and leadership hard and soft skills in the service industry.....................................2Needs of current and future management and leadership skills for the service industry..........................3Leaders and managers of service sectors respond to the change management and leadership skills........4Compare and contrast between change management systems and leadership of Queensberry to anotherorganization.............................................................................................................................................4Impacts of change management on leadership and management skills and styles at Queensberry Hotel.5Conclusion...............................................................................................................................................6References...............................................................................................................................................7
Assignment 2Introduction Appropriate management and leadership skills are essential for an organization's successfulfunctioning. In the hospitality industry, a manager's ability to adapt and refine existing skills togain new skills is critical to the company's growth, as the competition evolves quickly andconsumer preferences change often. Efficient management and communication qualities arecrucial to a hospitality manager's or owner's performance (Sousa et al., 2019). Thus, this studywill demonstrate the current management and leadership skills of Queensberry Hotel leaders andmanagers, as well as the needs for different skills and abilities to be developed by team managersand leaders. Additionally, it will address how leaders and managers in the hospitality industrywill adapt to change management and leadership skills. It will also look at the effects of changemanagement and organizational skills in the hospitality industry. Current management and leadership hard and soft skills in the service industry There are a variety of management and leadership skills that organization leaders and managersmust possess in order to effectively achieve their goals and objectives. The Queensberry Hotel'scurrent management system, as well as the appropriate operating environment, encouragesongoing learning and knowledge development. Hotel managers must possess both hard and softmanagement skills in order to create a profitable hotel brand. Leadership, teamwork, timemanagement, and problem-solving are some examples of hard management skills that requirespecific preparation and development. The first and most important skill a hotel manager shouldhave is an understanding of the complexities of the workforce and how to act appropriately withthem. A manager's ability to attract and recruit appropriate workers for the company is important.Strong management abilities can make a significant difference in a business's efficiency andprofitability (Wesley, Jackson and Lee, 2017). Organizational capabilities, decision-makingability, multitasking, and leadership skills are some of the managerial characteristics attributed toa skilled manager. Similarly, team management skills such as encouragement, training, coaching,and staff engagement are essential for progress. Motivational skills are one of the most importantskills for motivating a team or a person to work against the company's goals. Most notably, oneof the core management skills that distinguish a successful manager is experience. A goodmanager is experienced and willing to cope with any problems that emerge in the workplace.
Leadership skills, on the other hand, are critical for improving system success and allocatingenough resources to ensure smooth implementation and achievement of goals. Strong and softqualities can also be used to categorize leadership abilities. Communication, coordination,empathy, commitment and time control, inspiration, constructive outlook, trustworthiness,problem-solving, and so on are examples of hard skills (Barrera-Osorio, Kugler and Silliman,2020). Soft skills are becoming increasingly important in the framework of the service sector.Customers in the service industry are greatly influenced by excellent hospitality. As a result, theystrive for effective contact, a healthy mindset, and appropriate behaviour from hotel workers. Asa consequence, rather than hard skills, the Queensberry Hotel's staff or executives should havestrong soft leadership skills. Needs of current and future management and leadership skills for the service industry There are a variety of reasons why managers and leaders in service sectors, such as Queensberry,need various types of management and leadership skills to ensure the company's long-termsustainability. Management and leadership capabilities assist a company in effectively achievingits goals and objectives. In the case of the Queensberry Hotel, ensuring potential growth andadvancement necessitated a variety of leadership and management skills. Below is a briefdiscussion of some of the most essential management and leadership skills needed in the servicesector (Van Wart, 2014);Communication skillsEffective communication skills with staff, authority, and consumers are critical in everyindustry. Queensberry, for example, provides instruction to its staff so that they cancollaborate with one another effectively and efficiently. They will be able to draw andmaintain more clients as a result, assisting in the achievement of the organization's goals(Testa and Sipe, 2012).Decision-making skillsIt is among the most critical and necessary management and leadership qualities for leadersto make good decisions. They are also capable of developing successful tactics, schedules,regulations, and laws in response to the situation and circumstance. Team-building skills
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