Talent Management in Accommodation & Travel and Tourism

This document discusses the contribution of talent management in the hospitality industry, with a focus on the accommodation and travel and tourism sectors. It explores the different types of businesses in the industry and provides an overview of the functional departments within Hilton hotel.

TALENT MANAGEMENT
Hospitality industry is a multibillion dollar industry which
is depend up on availability of time and disposable
income. It is responsible for providing primarily food
services and accommodation in places like hotels, resorts,
conference centre and theme or amusement parks. In
hospitality industry there are different type of business
sectors which offer products and services accordingly,
which are mentioned below: -
Food & Beverage: - This division of hospitality
industry is crucial, wide and supreme among all sectors.
This trade can also function as other part of business such
as in bowling alleys, movie theatres. If an organization is
in hotel sector, food and beverage can dramatically
enhance the overall experience of guest by offering
excellent food and first class customer services. Such as
Zizzi Restaurant who offering dishes which are inspire by
Italian cuisine in UK and the republic of Ireland.
Hilton hotel create jobs in the UK which helps
peoples to earn money and able to spend it on
other business, through it money is spent over
and over in market. The respective company
hire many peoples and most of them are
working in hotel, are members of local
community and this helps the Hilton to support
economy in the area. It also helps Hilton to do
advancement in their techniques, services,
products and also they do experiments in their
dishes which attract customers and help in
increase economy.
INTRODUCTION
Hospitality Industry is vast range of field in service
sector that include events planning, theme parks,
transportation, cruise lines, travelling and additional
fields within the tourism industry. There are various
units of hospitality such as restaurant, hotels or an
amusement parks which is consist of multiple group such
as facility.
DIFFERENCE TYPE OF BUSINESS
ACCOMMODATION & TRAVEL AND TOURISM
Accommodation: - This is broad sector of hospitality industry which
include hotel, beds and breakfast. This sector featured products and
services of a gamut from luxurious hotels to lavish resorts and camp
grounds. In this organization focus in providing lodging services which
should be comfort, efficiency and attractive customer services. For
Example, the hotel which provide accommodation rooms and other
product and services such as Hilton hotel, Holiday Inn.
Travel and Tourism: - It is wide sector of hospitality
industry with various key players globally, it includes trains, airlines,
cruise ships and several crew members in services. Its main product
and services is to moving people from one destination to another for
the purpose of entertainment. Like Thomas Cook who provide range of
travel services including foreign exchange, international and domestic
holidays etc.
FUNCTIONAL DEPARTMENT
Room Division: - In Hilton it includes three major areas- front office,
housekeeping and uniformed services. Work of front office is to
welcome guest, register them, assign guest room, answer questions
about hotel and surrounding etc.
Sales and Marketing: - This division of Hilton is small but very
important for the promotion purpose and handles advertising needs of
hotel.
Maintenance Department: - In respective hotel work of this department
is to maintain and up keep hotel and its facilities.
Human Resource: - In Hilton HR department plays an important role
related to hiring, employment and termination of people etc.
CONTRIBUTION
REFERNCES
Kandampully, J., Zhang, T. and Bilgihan, A.,
2015. Customer loyalty: a review and
future directions with a special focus
on the hospitality industry.
International Journal of
Contemporary Hospitality
Management. 27(3). pp.379-414.
Jones, P., Hillier, D. and Comfort, D., 2016.
Sustainability in the hospitality
industry: Some personal reflections on
corporate challenges and research
agendas. International Journal of
Contemporary Hospitality
Management. 28(1). pp.36-67.