Talent Management in the Service Industry

This report explores talent management tactics in the service industry, focusing on the travel and tourism sector. It discusses the objectives, challenges, and benefits of talent management strategies in organizations. The report also provides recommendations for data and analytics, as well as ways to adopt new strategies and tactics. The study is based on TUI Group, an international travel and tourism company located in Germany.

Talent Management in
the Service Industry

Table of Contents
INTRODUCTION...........................................................................................................................2
P1 Prepare the mission and objectives................................................................................2
P2 Prepare a PMP to accumulate necessary information.......................................................2
P3 Build WBS and Gantt chart...............................................................................................3
WBS.......................................................................................................................................3
TASK 2............................................................................................................................................3
P4 Conduct small scale investigation.....................................................................................3
TASK 3............................................................................................................................................5
P5) Examine the data and statistics with help of various kinds of tools................................5
P6 Give suggestions or recommendations of data and analytics............................................8
P7) Reflect on the gaining data and statistics.........................................................................9
Performance review:...............................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
TM is the systematic procedure of identification of most suitable person for the vacant
position, developing the skill and level of expertise by matching the position and retain them to
achieve the long term business objectives. TUI Group is undertaken for this report completion.
It is a Anglo German international T&T company located in Germany. Respective section of
report based on the using effective management tactics in T&T industry by framing objectives,
goals and research methodologies in order to gain desirable outcomes.
TASK 1
P1 Prepare the mission and objectives.
Aim: “Effective talent management tactics in a selected travel and tourism organisation”.
A study on TUI.
Objective:
 To Evaluate the various kinds of talent management tactics and tactics in organisation.
 To understand the influence of talent management strategies on outcomes of TUI.
 To examine the challenges faced by TUI during execution of talent management tactics
in an organisation.
P2 Prepare a PMP to accumulate necessary information.
PMP :

PMP is a elaborate statement used to explain each and every phase of a work (Beamond,
Farndale and Härtel, 2019). The major element consider the initiation, planning, execution and
evaluation.
Scope This is very much necessary for the firm to acknowledge about
the major scope of project so that crucial results should be
obtained. In context of TUI the major reason behind conducting
the research is to build brand loyalty in front of consumers by
opting the best talent management strategy within the organisation
to select one of talented personnel within the organisation.
Risk The main type of risk related with the task related to time,
preparation of questionnaire, lack of monetary resource and many
more. So it is very much important to plan and organize each and
every act in correct way to accumulate necessary information
(Boella and Goss-Turner, 2019)
Duration, cost and quality To accomplish the desirable goals and objectives the project
required the 70 days and researcher required time period is 50
days. The cost of the project that are estimated will be £35000.
quality plays very major role, in context of the project by using the
primary and secondary tools of information accumulation they can
be able to assemble potential information and information.
Resources The major resources required to accomplish the respective project
is time, funds, stationary items and internet (Chen, Lee and
Ahlstrom, 2019)
P3 Build WBS and Gantt chart.
WBS
WBS is a stratified and incremental breakdown of phrases, deliverables and work
packages which shows the subdivision which required efforts to achieve the objectives in order
to gain desirable objectives (Ferdous, 2019)
Gantt chart:

Gantt chart is used to explain the task schedule that display the dependency relationships
in among the activities and present-day schedule status. Through this respective tools and
techniques administration can be able to depict works and activities in proper manner.
TASK 2
P4 Conduct small scale investigation.
By using different types of modern equipments organisation can be obtained the
necessary knowledge and information which are as under:
Data collection methods:
There are important two types of methods used to owed necessary kind of cognition and
message that are primary and secondary (Gardas and et.al., 2019). Primary data collection which
refers to the collection of knowledge and information that not collected yet before. With the help
of survey, observation and questionnaire primary data should be collected.
On other side the secondary source of information which is already available in market
and not so much costly (Ma, 2019). With the help of books, written material organization can
owed essential content. In that regards both primary and secondary attributes are used to remain
competitive in business environment.
To perform or execute the respective project both qualitative and quantitative tools
should be used to achieve desirable goals and objectives.
Sampling:
Sampling is one of the most important kind of tool for a project manager or for a
researcher that helps to determine accuracy of research or survey results (Harsch and Festing,
2020). In it data should be collected from the large no. of people by using random sampling
which is not biased in nature. The project manager by taking 10 respondents collect necessary
information with help of Questionnaire:
Q1 what kind of changes occurs in performance of individual's after
carrying out of the talent supervision strategy?
Frequency
Positive 7
Negative 3

Q2 what kind of important benefits reap out by management following
execution of the strategies of talent management?
Frequency
Employee engagement 4
Sustainability in marketplace 4
Profitability 2
Q3 What kind of key issues that company have to deal with by the time
of implementation of Talent management strategies?
Frequency
Rigidity of change 5
Training and development cost 3
Not proper involvement 2
Q4 According to you which are the key ways that needs to be adopt by
TUI to adopt the new strategies and tactics?
Frequency
Continuous guidance and training 4
Transform in management 3
Performance management on continuous basis 3
Q5 Recommend one of the best way to adopt the talent management strategies in
perspective of TUI to stay competitive in marketplace?
TASK 3
P5) Examine the data and statistics with help of various kinds of tools.
For an arrangement it is very much potential to owed essential noes-is and message in
order for gaining potential outcomes. The major questionnaire should be conducted on the
subject matter which is “are employees satisfied with current talent management strategies”
Theme 1: Major changes in performance of an individual after implementation of talent
management strategies:
Q1 What kind of changes occurs in performance of individual's
carrying out of the talent supervision strategy?
Frequency

Positive 7
Negative 3
Interpretation:
As per the above graph shown it has been evaluated that there are major kind of change
occur within the company that directly impact on the performance of an individual. Talent
management strategies helps to company to select one of best and talented personnel within the
business that helps to gain sustainability and profitability within the organisation. In that aspect 7
respondents give positive remark that changes within the organisation is very much essential.
Theme: Major benefits reap management following execution of the strategies of talent
management:
Q2 what kind of important benefits reap out by management following
execution of the strategies of talent management?
Frequency
Employee engagement 4
Sustainability in marketplace 4
Profitability 2
Positive Negative
0
2
4
6
8
7
3
Column B
4
4
2
Employee engagement
Sustainability in marketplace
Profitability

Interpretation:
From following execution of the strategies of talent management and tactics organisation
can be able to engage their employees from the project and can gain sustainability that is very
important for an organisation. Further it helps to gain profitability that directly connect with
organisational gaining in positive manner. In that aspect 4 respondents states that employment
engagement and sustainability in the market is very much essential for organisation.
Theme 3: Major challenges faced by organisation.
Q3 What kind of key issues that company have to deal with by the time
of implementation of Talent management strategies?
Frequency
Rigidity of change 5
Training and development cost 3
Not proper involvement 2
Interpretation:
The key issues though which organisation have to face after implementation of the talent
management strategies are some people face rigidity of changes, it enhance the cost of training
and development and people not involve in changes in positive manner. So proper education and
knowledge regarding significance of changes is very much important for an organisation.
Rigidity towards changes is very much fierce problem in front of organisation as in that
condition employees not able to give one of their potential hard work with in business activities
developing and enhancement. By using the training and development proved very much crucial
to positively implement changes.
In that regards 5 respondents states rigidity of changes is very much fierce problem.
Theme: 4 Ways or methods to adopt the new strategies and tactics.
Q4 According to you which are the key ways that needs to be adopt by the Frequency
5
3
2
Rigidity of change
Training and development cost
Not proper involvement

new strategies and tactics?
Continuous guidance and training 4
Transform in management 3
Performance management on continuous basis 3
Interpretation:
In an organisation while some kind of problems occurs it is highly potential to create Plan
of action and procedure for them. The major ways or methods adopted by the TUI is to adopt
continuous training and development within the organisation as it is very much important to
educate people in proper manner. The another major way is to change the management and
appraise the performance of individual's in order to remain competitive. In that regards 4
respondents state that continuous training and development proved beneficial for organisation.
Q5 Recommend one of the best way to adopt the talent management strategy?
It has been evaluated that for an organisation strategies and tactics plays very much
important role to opt talented personnel to access fit by selecting best people in business
environment. In that regards selection tools or ways plays very much important role to remain
competitive in marketplace.
P6 Give suggestions or recommendations of data and analytics.
It has been recommended that Talent management is considered as the crucial part for a
company in order to select effective and efficient talented personnel within the company. In that
series there are some kind of challenges faced by company that are as are mention below:
4
3
3
Continuous training and
development
Change in management
Performance appraisal on
continuous basis

 The higher authority of the TUI is to focus on the regular evaluation of their major
operations that are performed by them so that major kinds of gaps should be eliminate in
positive manner.
 The another major area is to improve the level of communication which is very much
important to deliver right type of important data and knowledge with the motive of
gaining competitive edge over other rival companies.
P7) Reflect on the gaining data and statistics.
From conducting that research I can be able to learn the way to collect necessary cognition
and message that helps in gaining optimum outcomes. It enables to me to gather important kind
of knowledge by using different kinds of instrument and techniques which assist to perform in
best way. In that series I also avail the secondary source of information which helps to develop
the level of understanding that is very much important to build the perception that is very much
necessary to remain competitive in marketplace. There are some gaps that found in my
performance that is in team work and time management. So it is needed to work on respective
skills in order to gain potential outcomes.

Performance review:

CONCLUSION
From the above report it has been concluded that talent management strategies and tactics
plays very crucial role in organisation with the assistance of respective strategies organisation
should be gain the most talented personnel within the structure. In order to improve the
information it is very much important to use both primary and secondary information in order to
remain combative in market. So it is very necessary to bring some important kind of changes
that are necessary to gain competitiveness.

REFERENCES
Books and journals:
Beamond, M.T., Farndale, E. and Härtel, C.E., 2019. Frames and Actors: Translating Talent
Management Strategy to Latin America. Management and Organization Review, pp.1-
38.
Boella, M.J. and Goss-Turner, S., 2019. Human resource management in the hospitality industry:
A guide to best practice. Routledge.
Chen, S.Y., Lee, A.Y.P. and Ahlstrom, D., 2019. Strategic talent management systems and
employee behaviors: the mediating effect of calling. Asia Pacific Journal of Human
Resources.
Ferdous, J., 2019. THE IMPACT OF JOB ANALYSIS ON TALENT MANAGEMENT AND
ORGANIZATIONAL DEVELOPMENT: A STUDY ON KAZI FARMS GROUP.
Gardas, B.B. and et.al., 2019. Green talent management to unlock sustainability in the oil and gas
sector. Journal of Cleaner Production, 229, pp.850-862.
Harsch, K. and Festing, M., 2020. Dynamic talent management capabilities and organizational
agility—A qualitative exploration. Human Resource Management, 59(1), pp.43-61.
Kuntonbutr, C. and Sangperm, N., 2019. Study on talent management influence on customer
satisfaction. Polish Journal of Management Studies, 20.
Li, X., 2019, October. Research on Talent Ecosystem of High-end Equipment Manufacturing
Industry in Zhenjiang High-tech Zone. In IOP Conference Series: Materials Science and
Engineering (Vol. 631, No. 3, p. 032023). IOP Publishing.
Linares García, M. and Roselló Bayot, S., 2019. Key methodologies to develop the hospitality
concept in undergraduate students.
Shikweni, S., Schurink, W. and van Wyk, R., 2019. Talent management in the South African
construction industry. SA Journal of human resource management, 17(1), pp.1-12.

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