Talent Management Strategies for Business Success: A Case Study of Marks and Spencer Company

This study evaluates the strategies of talent management that companies can use to maximize business success. It includes a case study of Marks and Spencer Company, analyzing different strategies, their impact on productivity, and recommendations for best practices.

UNIT 6
PORTFOLIO

Table of Contents
INTRODUCTION.................................................................................................................................3
Project planning.................................................................................................................................3
Background.......................................................................................................................................3
Aim and objectives............................................................................................................................3
Project plan........................................................................................................................................3
Milestone...........................................................................................................................................6
Research Methodology......................................................................................................................6
Step 2...................................................................................................................................................12
Primary and secondary research......................................................................................................12
Step 3...................................................................................................................................................15
Present finding.................................................................................................................................15
Step 4...................................................................................................................................................15
Reflective Practice...........................................................................................................................15
REFERENCES....................................................................................................................................17

INTRODUCTION
Project planning
Background
Talent management is defined as a practice of managing the human resource related
need of the company. The entire practice of talent management approach with support of
certain strategies that would empower the organization to achieve all its various business
objectives. Marks and Spencer Company was established in the year 1884 by the founders
Michael Marks and Thomas Spencer. The company is currently working in the retail sector
and contained the global business base. The involvement of the talent management is massive
for all the companies (Mousaei and Javdani, 2018). The operations of talent management
support the businesses to cherish the skills and abilities of the employees work in the
company and could possibly operate various functional responsibilities of business and
execute the bets efficient operations possible. The businesses adopt different strategies to
execute the best practices of talent management.
Aim and objectives
Aim:
 To evaluate the strategies of talent management company can use in order to
maximise the success of business. A study on Marks and Spencer Company.
Objectives:
 To understand about the concept of talent management.
 To analysis different strategies of talent management.
 To discuss the impact talent management strategy creates over the productivity of
business.
 To provide necessary recommendations to execute the best practices of talent
management.
Project plan
Business name: Marks and Spencer Company

Background
Marks and Spencer company was established in the year 1884 by the founders
Michael Marks and Thomas Spencer. The organisation executes its operations in retail sector
(Pace, 2019). Company is currently operating its services over e-commerce platform along
with the offline platforms. Headquarter of company is located in London, United Kingdom.
Vision, mission, objective and goal
The vision, mission, objective and goal of the Marks and Spencer Company is to
delegate the retail sector related need of the customers. The mission is to incorporate the
quality service to the customers so that they get the best consumer experience with the
organisation.
Nature product or service
The product portfolio of Marks and Spencer Company comprise with all retail
products that involve food, home product and clothing line. All these are the retail product
deliver different needs and requirements of customers.
Capital raised
This project will be able to raise approximately £500000.
Communication to stakeholder
The communication with stakeholder group will be done over email and phone call.
These are the major sources of communication.
Operational plan
The operations of the business will be manage with the support of the different
departments, leaders and workforce. Employee will assign the individual role and
responsibility in the business.
Marketing plan
This will involve using various marketing or promotion channels include digital
platforms, social media and other traditional mode of promotions.

Resources
All potential resources are assigned that involve money, human and other such
resources over different functional responsibilities.
SWOT Plan
This will discuss about all the strength, weakness, opportunity and threat of the
company. Internal analysis will be done to disclose all facts.
Risk factor
Risk related to lack of time and resources are there. The time is limited which further
restrict in collecting facts.
Scope
This project will be able to highlight all the core facts and details about strategies that
can adopt to execute talent management function.
Project cost
RM Cost : 50000
Emp hire cost: 50000
Training and dev. Cost: 10000
Tech and soft ware support cost: 100000
OOther cost: 50000
Total: 260000
Scope
Talent management is a professional practice adopt by businesses to handle the need
and requirement of business for managing the human resources. Different strategies are
adopted by company to execute the most fruitful talent management operations in venture.
The company also conduct the performance review practice to deliver best talent

management practice at organisation (Mavi and Standing, 2018). This project will discuss the
key fact about the role of talent management practice in business. This study will involve the
clear application about the practice of talent management in business to achieve the business
objectives in best way possible. Collection of employee feedback is also a necessary step that
is taken to execute the talent management strategy in business. Collection of feedback allows
the company to identify all the areas that seek some kind of improvement and development
when it comes to apply the talent management strategy.
Milestone
This etire project will conduct the various events such as project initiation, planning,
project implementation, performance review and project closure. . All these are the major
events occur in this project.
Project initiation
The manager will identify all the key requirements of the project. Project scope will
also develop and design. Objective will finalise. Complete details will collect and formulate
at this stage related to the project is executed.
Project planning
This will involve the complete plan how the project will execute. All strategies and
approaches that will be taken to execute the project will discuss in this stage. Resources will
identify along with budget is also prepared.
Project execution
On the basis of the approaches are designed and strategies are framed this stage is
executed. The data is collected and analysis is also conducted at this level to determine the
quality of outcome.
Research Methodology
Research philosophy

The research philosophy is further segregated into different parts realism, objectivism,
intrepretivisim, pregtamism and case study. All these are the different types of philosophies
associated with the study is conducted. Philosophy is a basic idea behind the study is
conducted so far. Realism: will support in order to conduct the study. The idea of the human
brain will definitely support in the study. Assumptions will make on the basis of the scientific
approach that will support the clear development of understanding and knowledge over the
topic of study. Objectivism: involve understanding the psychological reality of the project.
This will support in understanding the need and requirements of the study that is executed.
Interpritivism: will also become a part of the study. This will involve interpretations will
make about the topic of study based on the data that is collected. This will allow the scholar
to formulae the best possible conclusion out of study is conducted. Pragmatism: will be
used in this study. With the use of primary method interrogation will be done with the
sources that can provide the most optimum amount of information. This will support in the
best way to collect the primary information and data. Case study: will allow to collect
reasonable information as a part of secondary method of data collection. This will involve
selecting the similar case studios and collect the most reasonable facts and information.
Research approach
The research approach is off different types such as inductive, deductive and
abductive. Inductive approach involve identifying the pattern in study based on observation
and make necessary judgements (López-Robles and et.al., 2019). Deductive approach include
formulate hypothesis and test it further. Abductive approach is a mix of both inductive as
well deductive. This study will consume inductive approach.
Data collection

Data collection is a process of collection of information and data. The data collection
technique involve primary and secondary. This study will consume both primary as well
secondary (Shah and et.al., 2021). Questionnaire technique will use in primary and secondary
will involve literature review.
Sampling
Sampling is a practice involve identifying the primary sources that can provide the
most require information to carry out the research study. Sampling is of various types such as
systematic sampling, simple random sampling and many more. This project will use simple
random sampling method. 30 people will become a part of sampling process.
Ethical consideration
Moral values are respected of all the individual become a part of this study. While
collecting the data privacy of all the sources has been taken care off. Permission has been
asked before approaching the sources. No one is forced to provide any subjective response.
ask Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled Project initiation 16 days Thu
1/13/22 Thu 2/3/22
Auto
Scheduled Creation of project charter 2 days Thu
1/13/22 Fri 1/14/22
Auto
Scheduled Finalise aim and objectives 2 days Mon
1/17/22
Tue
1/18/22 2
Auto
Scheduled Key stakeholder identification 2 days Wed
1/19/22
Thu
1/20/22 3
Auto
Scheduled Pitching the project 1 day Fri 1/21/22 Fri 1/21/22 3,4
Auto
Scheduled Feasibility study 3 days Mon
1/24/22
Wed
1/26/22 5
Auto
Scheduled Assembling team and tools 4 days Thu
1/27/22 Tue 2/1/22 6
Auto
Scheduled Delegation of each role 2 days Wed
2/2/22 Thu 2/3/22 7

Auto
Scheduled Planning 17 days Fri 2/4/22 Mon
2/28/22
Auto
Scheduled Prepare project roadmap 4 days Fri 2/4/22 Wed
2/9/22 3,8
Auto
Scheduled
Break project in context to list
of deliverables 3 days Thu
2/10/22
Mon
2/14/22 10
Auto
Scheduled Coordination with teams 2 days Tue
2/15/22
Wed
2/16/22 8,11
Auto
Scheduled Identification of risk 3 days Thu
2/17/22
Mon
2/21/22 11,12
Auto
Scheduled Budget creation 5 days Tue
2/15/22
Mon
2/21/22 11
Auto
Scheduled Add milestones 2 days Tue
2/22/22
Wed
2/23/22 14
Auto
Scheduled
Setting up progress reporting
guidelines 3 days Thu
2/24/22
Mon
2/28/22 13,15
Auto
Scheduled Execution 16 days Tue 3/1/22 Tue
3/22/22
Auto
Scheduled Execution of project scope 2 days Tue 3/1/22 Wed
3/2/22 16
Auto
Scheduled Management of team work 3 days Thu 3/3/22 Mon
3/7/22 16,18
Auto
Scheduled
Recommend changes and
required corrective actions 4 days Tue 3/8/22 Fri 3/11/22 19
Auto
Scheduled
Management of project
communication 3 days Mon
3/14/22
Wed
3/16/22 19,20
Auto
Scheduled Status review meeting 1 day Thu
3/17/22
Thu
3/17/22 21
Auto
Scheduled
Document all changes involve
with project 3 days Fri 3/18/22 Tue
3/22/22 22
Auto
Scheduled Performance/ monitoring 11 days Wed
3/23/22
Wed
4/6/22

Auto
Scheduled
Observing project
implementation 3 days Wed
3/23/22 Fri 3/25/22 22,23
Auto
Scheduled
Identification of problems and
risk factors of project 5 days Mon
3/28/22 Fri 4/1/22 25
Auto
Scheduled
Deployment of mitigation
strategy 3 days Mon
4/4/22
Wed
4/6/22 26
Auto
Scheduled Project closure 14 days Thu 4/7/22 Tue
4/26/22
Auto
Scheduled Final project verification 4 days Thu 4/7/22 Tue
4/12/22 27
Auto
Scheduled Project review 5 days Wed
4/13/22
Tue
4/19/22 29
Auto
Scheduled
Release deliverable and
resources 2 days Wed
4/20/22
Thu
4/21/22 30
Auto
Scheduled Project close out report 3 days Fri 4/22/22 Tue
4/26/22 30,31

Project Log Book
Week No. Date
Identified
Update on weekly research (including new ideas or change in project
direction)
1 01/19/22 In this detailed understanding has been designed over the topic of study. The
fundamnetal analysis is codnmcuted in respect to the topic of study along with aim
and objectievs are also designed in this week.
2 26/01/2022 In this week sigiifcance is completed and rational is prepared of the study.
3 31/01/2022 In his weekm first chapter of rthe srudy is completed and reviewed.
4
7/02/2022
This week literature review theme is prepared.
5
14/02/2022
In this week schoars are identified of which reearhc and studios can use to conduct
the whole literature review section.
6
21/02/2022
This weel literature review first theme is completed.
7
28/02/2022
Literature review seond theme has been completed.
8
7/03/2022
Literature review chapter is completed in this week.
9
14/03/2022
Researtch methodologychapter is started in this weekl.
10
21/03/2022
Proper planning is condcuted and the chapter is started in this week.

Week No. Date
Identified
Update on weekly research (including new ideas or change in project
direction)
11 28/03/2022 Methds of data colectyion is naalysed. Also the primayr daata has been collected for
the study.

12 05/04/22 Research methdology chaopter is completed.
13 12/04/22 Data is anlysed in this week. The excel graph and charts are prepared in this week.
14 19/04/2022 Data analysis is completed.
15 26/04/2022 Conclusin and recomnmendation chapter is completed. This week also the entir
research is reviewed.
Step 2
Primary and secondary research
As per the views given by Koke and Moehler (2019), talent management is defined as
an anticipation of the human capital requirement in the business. This involves both attracting
new potential employees along with sustaining the existing human resources over different
designated role in the organisation. The role of this practice is to support the businesses for
executing the business operations in the best way possible and further to achieve the overall
aim and objective to establish and execute the business operations. The talent management
practice comprises with many different areas that include business plan of company,
workforce planning, on boarding, performance management practice, training and supporting
the human resources, succession planning, compensation and benefits and critical skill gap
analysis. All these are a part of the talent management practices adopted by the venture. This
is important that the organisation need to consider all these areas in order to execute the best
performance management practice at the business.
The criticism has been designed by the Francis and Baum (2018), over the use of
performance management practice is that this entire practice is segregated into the multiple
parts. This whole practice is very expensive by nature if any of the company considers the
complete talent management practice. Not every business venture is well equipped on the
basis to the need and requirement of talent management function.
On the basis of the opinions are presented by Chofreh and et.al. (2019), different
strategies can be adopted which involve using the employee training tool. Standardised talent
review practice is another key strategy that may adopt to perform talent management. Trace
and measure the performance is also a best way in talent management function to monitor the
performance of the work force. Give feedback ad review to employees on regular basis is an
effective practice to follow. Recognise and reward top performance is a necessary step in

talent management function. Increase the motivation of employee is another suitable practice
of talent management. Providing he career development path is another effective practice of
talent management. Establishing clear organisation goal and objective is also a suitable
approach taken to practice talent management in organisation.
The Chofreh, Goni and Klemeš (2018), has criticised the talent management practice
in such a way that this entire practice is very diversified which create a massive amount of
cosyt burden over the organisation. Further the system, need to be very established than only
this practice can favour the business.
Talent management practice followed in Marks and Spencer
Q.1) Do talent management strategy followed in Marks and Spencer Company?
Yes 25
No 5
Interp[retation:
Talent management practice folllowed at the Marks and Spencer Company. This can
specifyu that 25 respondens agree with the fact that company do follow the practice of talent
management. The remaing 5 respondents do not agree with the following aspect. On the basis
of the majority of opinions and views it can soecify that company do follow the practice of
talent manageet. The views presented by majority of respondnetd are clealry mentioning the
fact that the organsiation do involve in the practioce of talent management.

Company use talent managmeent for both new as well existing employees
Q.2) Company adopt talent management for whom?
Net employee 8
Existing employee 7
Bioth 15
Interpretaion:
The 8 respondents mentioned about the new em,ployee and 7 mentioend existing
em,ployee. The remaing 15 specified taht company adopt the talent management practice for
both the employees. On the basis to the views presdented by the majority of respondents it
can mentioned the fgact that company do adopt this straey for both new as well existing
employees of company. The opinions stated by majority of respondents has clarifiesd the fact
that the company is invlving to bhoth new as well existing employee while executing the
practice of talent management.
Feedback and revuiew is a stragey company adotpded for talent management
Q.3) Company adopt what strategy of talent management?
Employee training 8
Track and measure performance 7

Feedback and reviews 15
Interpretation:
15 respondents mentioned that feedback and reviews is a stratgy company has
adopted under talent management. 8 mentuioned track and measure performance and the
remaing quote for the employee training. Based on the responses it ca state that feedback and
reviews is a practice of taklent managemnt adopted in company. The opinions of majority
number of respondents has alreay stated and made it clear that feedback and review is the
most clear approach to adopt the talent managmeent. This approach allow the seniors to
constantly provide oucome to the employees over ways to imprpve. This is a technique
suitable for th employee as it clearly provide the direction to the employee to improve and
enhance the performance.
Step 3
Present finding
Talent management is among the most prominent practice that has adopted in order to
cherish the both young as well exist9ing employees of company. Feedback and review is the
most prominent practice of talent management that can be adopted by companies to execute
the best possible outcome of the talent management role in the organisation (Alnaggar and
Pitt, 2019). The advantage of the talent management is in the form of improving performance

of the company, enhance productivity of the workforce and such other advantages. All these
are the core benefits associated with the talent management function perform by the venture.
Step 4
Reflective Practice
I got to know the complete details about the talent management practice adopted by
the companies. This entire project has been a learning experience for me. I got to know the
need and requirement of the talent management function in the organisation along with all the
key strategies available to practice talent management in the organisation. This entire project
has worked well for my overall personal and professional development. I feel that in this
project all aspects are covered very precisely. I feel that could achieve all the aim and
objective that are set behind the study. The way I structured the entire project worked really
well for me as I did it at the initial stage of the project. Also the research I have conducted
earlier before starting this project also worked well for me. I totally understand that this entire
project could allow me all the key aspects related to the project management practice. I can
state a fact that this entire study has been productive for me. I got to learn how a big project
are handled and managed. I also understood work management skill during the completion of
this assignment. I also learn the time management skill. I got to learn different skills and
especially this project made me understand the critical part of the research. All skills that I
grabbed will further allow me to maximise my career growth and development opportunities.
My understanding in respect to research studios has improved significantly due to completion
of this particular study.

REFERENCES
Books and Journal
Alnaggar, A. and Pitt, M., 2019. Towards a conceptual framework to manage BIM/COBie
asset data using a standard project management methodology. Journal of Facilities
Management.
Chofreh, A. G., Goni, F. A. and Klemeš, J. J., 2018. A roadmap for Sustainable Enterprise
Resource Planning systems implementation (part III). Journal of cleaner
Production. 174. pp.1325-1337.
Chofreh, A. G. and et.al., 2019. The imperative and research directions of sustainable project
management. Journal of Cleaner Production. 238. p.117810.
Francis, H. and Baum, T., 2018. HR transformation within the hotel industry: building
capacity for change. Worldwide Hospitality and Tourism Themes.
Koke, B. and Moehler, R. C., 2019. Earned Green Value management for project
management: A systematic review. Journal of Cleaner Production. 230. pp.180-197.
López-Robles, J. R. and et.al., 2019. Visualizing and Mapping the Project Management
Research Areas withing the International Journal of Project Management: A
bibliometric analysis from 1983 to 2018.

Mavi, R. K. and Standing, C., 2018. Critical success factors of sustainable project
management in construction: A fuzzy DEMATEL-ANP approach. Journal of
cleaner production. 194. pp.751-765.
Mousaei, M. and Javdani, T., 2018. A new project risk management model based on Scrum
framework and Prince2 methodology. International Journal of Advanced Computer
Science and Applications, 9(4).
Pace, M., 2019. A Correlational Study on Project Management Methodology and Project
Success. Journal of Engineering, Project & Production Management. 9(2).
Shah, M. N. and et.al., 2021. Causes of delays in slum reconstruction projects in
India. International journal of construction management. 21(5). pp.452-467.

Appendix
Q.1) Do talent management strategy followed in Marks and Spencer Company?
 Yes
 No
Q.2) Company adopt talent management for whom?
 New
 Existing
 Both
Q.3) Company adopt what strategy of talent management?
 Employee training
 Track and measure performance
 Feedback and reviews