Impact of Talent Management Strategies on Organisational Performance: A Case Study on Sainsbury

This report is based on the topic impact of talent management strategies on the overall performance of the organisation. To conduct the investigation, the chosen retail company is Sainsbury. Research aim: To identify the impact of talent management strategies on organisational performance: A case study on Sainsbury.

Unit Number and Title Unit 6 – Managing Successful Business Project
Project Title What does an innovative digital workspace look like?
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Table of Contents
Portfolio: What does an innovative digital workspace look like?
1 – Project planning 2-7
2 – Business Case Project report 7-21
2 – Project Logbook 23
4 – Reflective Practice 24-25
References 22-23
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Portfolio: What does an innovative digital workspace look like?
1 – Project planning
Talent management is a wider concept which covers various components of HR. It is the
process of attracting, hiring, developing and retaining talent employee for the organisation. I
the current age were competition among the firm increases it becomes very vital for the
companies to have best and talented employee within the companies (Son and et. al, 2020).
To retain employee organisation uses various talent management practices such as using
training tool, performance review, tracking employee performance and many more. All of
this strategies are helping a lot to the companies to retain their talents within the workspace
for longer time duration. This report is based on the topic impact of talent management
strategies on the overall performance of the organisation (Aina and Atan, 2020).
To conduct the investigation, the chosen retail company is Sainsbury. Sainsbury is the
second largest supermarket chain in United Kingdom. The brand was founded in the year
1869 by John James Sainsbury. The headquarter of the supermarket is in London, England.
The number of shops of Sainsbury is 1428 within the area of United Kingdom. Sainsbury
deals in various products such as Hyper market, supermarket, Convenience shop and
forecourt shop. The sub brands of Sainsbury are Argos, Habitat, Nectar and TU (Sivathanu
and Pillai, 2019).
Research aim:
“To identify the impact of talent management strategies on organisational performance: A case study
on Sainsbury”.
Research rational:
The major rational behind conducting the above research on the topic talent
management is to gain detailed understanding. Through the investigation greater knowledge
about the talent management strategies will be acquired. The present research will also
highlight the different benefit as well as challenges encounter by the company with the
adoption of talent management. The existing research has also holds great interest as it would
help in achieving two vital perspectives which are personal and professional (Anlesinya and
Amponsah-Tawiah, 2020). In respect to the personal objective, I will gain detailed insight
about the tools and method used for completing the research in scientific manner. Another
personal objective is it will aid me in building various skills such as research skill, problem
solving skill, decision making skill and many more. On the other hand, with respect to the
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professional perspective this investigation will develop my professional career as it will help
me in knowing various job opportunity available in the field of HR. Thus, the current
investigation will fulfil both the objective in sound manner.
Research Questions
 What is the conceptual framework of talent management?
 What are the talent management strategies used by Sainsbury within workplace?
 What are the benefits of talent management strategies in improving organisational
performance of Sainsbury?
 What are the challenges faced by Sainsbury while implementing talent management
strategies?
Research Objectives
 To understand the conceptual framework of talent management.
 To identify the talent management strategies used by Sainsbury within workplace.
 To discern the benefits of talent management strategies in improving organizational
performance of Sainsbury.
 To discuss the challenges faced by Sainsbury while implementing talent management
strategies.
Significance of the Research
The main significance of the current investigation is that it will assist various
stakeholders such as organisation, researcher, scholar and managers. In respect to the scholar,
the current investigation will help in enhancing their knowledge about talent management in
great extent. With respect to the researcher, this investigation will act as a foundation so that
they can done their future investigation in right manner and can also know about the tools and
method they can use for their research (Järvi and Khoreva, 2020). In perspective of the
manager, the existing research will help them in knowing the various talent management
strategies they can use to attract and manage their talents. In last, the organisation will get
benefit by knowing the various impact they can get by using talent management strategies
within their company which also helps in improving their organizational performance.
Scope: What activities and tasks as defined in the project must be done in
order to make the project a success?
There are several activities which will be undertaken in the research that can help the
investigation to be successful. Such tasks includes introduction which specifies the aims and
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objectives of the research along with the rationale and background. Another activity includes
the literature review which helps in attaining the objectives of the research (Kerzner, 2022). It
also specifies the writings of well known authors in order to critique the content in an
authentic manner. Moreover, research methodology is also covered along with the data
analysis and interpretation. Conclusion and recommendations are the activities which is
stated at the end for better findings and results.
Milestones: Major events or phases in the project
There are basically two major events which are highly focused in the research. These are the
literature review and research methodology. Literature review is contented out with the help
various secondary sources using books and journals along with the articles and internet. It has
used the writings of well known authors in order to maintain the authenticity of the
information provided in the research (Susilowati and et. al., 2021). Research methodology
outlines in the current research are such that it uses the positivism philosophy and deductive
approach along with the quantitative choice and survey strategy in the form of questionnaire
containing closed ended questions. It uses both primary and secondary data collection with
cross sectional studies.
Initiation, planning and execution: Details of activities to be carried in the
project
Initiation stage of project involves the analysis of the requirements which will be necessary
for the project report to be successful. Planning stage of the project involves the prototyping
of the entire project report which is essential to get the direction that in which flow the
research will be undertaken (Damij and Damij, 2021). Execution stage is the final
implementation of the project report with findings and results. Initiation includes the
activities of data collection. Planning includes the activities of outlining of the project
structure. Execution includes the activities of data analysis and interpretation along with the
conclusions and recommendations (Rowe, 2020).
Gantt chart: Work break down structure using to track the activities to be
undertaken
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Work Breakdown Structure
2 – Business Case Project Report
Chapter 1: Literature Review
2.1 Introduction of Literature Review
Literature review is that chapter of the research which contain secondary information
about the topic. In this past published data of various researcher and author is used so that
detailed understanding about the topic can be acquired by the researcher. In this section data
is collected from various secondary sources such as books, journal, articles, website and
many more. Literature review answer the research question in sound manner so that research
aim can be attained effectively.
2.2 Main body with heading and sub-headings
Explain the concept and need of workplace transformation within Marks & Spencer?
As per the view in Hicks (2019), workplace transformation is business strategy which
is used by the organisation to change their workplace. It is process of rethinking an
environment which is more flexible as well as contain various digital technology and network
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in their workplace. Workplace transformation is the accumulation of various work, workers
and technology all together in the working. There are various dimensions of workplace
transformation that are employee, communication, collaboration, resources and many more.
All this helps in transforming the working space in flexible and innovative way.
According to the view of Selimović, Pilav-Velić and Krndžija (2021), there is a need
of workplace transformation in Marks and spencer. It is because it will help the company to
work in more productive manner. The foremost need of workplace transformation is to boost
the morale of employee. With the help of digital working employee morale can be enhanced
as various works and workers can be aligned with each other which helps them to work in
more productive manner. Another need is it helps in developing various digital and
networking skills in employee which assist in increasing the performance of the employee as
well as develop them in professional way.
What is the importance of innovative digital workspace within Marks & Spencer?
As per the view of (Philip and Gavrilova Aguilar, 2022), it is very important to have
digital workspace as it helps in gaining competitive advantage. For marks and Spencer, it is
importance to have workplace transformation because of following reason:
Increased flexibility: For Marks and Spencer it is important to have innovative digital
workplace as it increase the flexibility of the employee. With the help of digital working
space employee enjoy doing work in flexible manner as it helps in reducing the stress among
them. Their work schedule as well as working environment will become positive.
Reduce operational cost: Another importance to have creative workplace for Marks
and Spencer is it minimise the operational cost and expenses of the company. Digital
workplace helps in decreasing the duplication of work as well as helps in managing the
resources in sustainable manner. Marks and Spencer can use various chat bots and virtual
meeting technology to make an interaction
Improved productivity and efficiency: Creative and innovative workplace
transformation helps the Marks and Spencer to improve their productivity in greater sense.
With the help of various digital technology and networks work can become easier which
increase the efficiency of the workers. This will help Marks and spencer to increase their
productivity and performance.
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What are the strategies adopted by Marks & Spencer for creating innovative digital
workspace?
As per the view of Rossi, Nandhakumar and Mattila, (2020), it is very important for the
companies to adopt various digital workplace strategy in order to enhance their organisational
performance. Marks and Spencer has also adopted various Creative and innovative digital
workspace strategy in order to improve create flexible workspace, some of them are:
Remote working: The foremost strategy that is adopted by Marks and Spencer to create
digital workplace is allowing remote working. At the time of Covid 19 this strategy helps the
company a lot to continue doing their work while sitting away from the office. This aid the
brand in enhancing the productivity at the time of pandemic. This is one of the most attractive
strategy for Marks and Spencer which helps them to increase productivity (Shivakumar
2020).
Technology and software: Another way that is adopted by Marks and Spencer to create
innovative working place is using various technology and network software in their
organisation. With the help of various software, they interlinked various work with workers
that helps in reducing the overload and duplication. The day to day working also improve
with the help of this software (Mićić and et. al, 2022).
What is the impact of innovative digital workspace over performance of employees and
organisation?
According to the view of Annapurna and Murty (2019), there is a positive impact of digital
workspace over the performance of employee and organisation. It has seen that many organisation has
gained various advantage when they start rethinking to change their working space into digital place.
Some of the positive impact of digital working space are:
More employee engagement: The first advantage that they gained by using this is it helps in
increasing the employee engagement. With digital working space employee are engaging with their
work in larger manner. This helps them to increase their productivity and doing their job with more
dedication and energy.
Decreasing operation cost: Another impact of digital workspace over the performance of
employee and organisation is reducing operational cost. With the adoption of various technology
company can minimise their unnecessary expenses which as incurred earlier. This will help in
improving their financial performance in sound manner (Shivakumar, 2020).
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Improved communication and collaboration: One of the vital impact of digital workplace is
it aid in increasing the communication system and making effective collaboration with one another.
Through network useful information can be share in right manner and at right time, which helps in
taking decision at right point of time.
2.3 Conclusion of Literature Review
From the above literature review it is being concluded that workplace transformation is an
important business strategy in recent time. Many organisations are shifting their focus on adopting
various digital technology and network in their company so that they can create an innovative and
flexible working space for their employee. It is also concluded that digital workspace helps in cresting
a positive impact on organisational and employee performance and productivity.
Chapter 1: Methodology
3.1 Research Process
It is a step by step process which is followed by the researcher to conduct the
investigation is scientific manner (Fisher and Bloomfield, 2019). Each and every step in the
research process is interlinked with one another. There are eight step of research process
which are as follow:
a) Identifying the research problem
b) Formulating the hypothesis, aim and objective
c) Written literature review
d) Preparing research design
e) Deciding research sample
f) Collecting data
g) Analysing and evaluating data
h) Written the report
3.2 Research Approach
Research approach is planned process which facilities in testing theories and
hypothesise. They are classified into two parts which are deductive and inductive approach.
In the current research investigation, researcher has chosen deductive approach (Coombes
and Ryder, 2019). The main benefit to use this approach is it will evaluate existing theories.
The theories will be tested on the basis of quantitative information so that aim and objective
can be acquired in valid and reliable manner.
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3.3 Research Strategy
Research strategy is a step by step plan which assist in gathering information as per
the though and idea possess by an individual. There are various kind of research strategy such
as survey, experimental research, action research, case study, focused group and many more
(Shields, 2019). As per the existing investigation, researcher has selected survey research
strategy. Using this strategy helps the investigator to gather large data from wider sample.
This also collect numerical information in less time and cost.
3.4 Research Methodology and Tools
Research methodology is the systematic process which identify, analyses and interpret
data as per the study. This section helps the investigator to know what type of data is needed
and which philosophy, approach, data collection method is used for gathering and analysing
information (Thomas, 2021). The reader uses this section to evaluate the validity of the
overall data so that they can rely on research.
Research philosophy: Research philosophy is the set of principle and belief used for
collecting type of information they want. Positivism and interpretivism are the two research
philosophies. In the current research, positivism philosophy is used by the investigator. The
main reason for this is it assist in gathering and analysing objective information so that
current trend and pattern can be known (VanKooten, 2019).
Research choice: Quantitative and qualitative are the two research choice that can be
used by the investigator. Quantitative is based on numerical information and qualitative is
based on non-numerical data. In the present investigation Quantitative information is used by
the researcher to gather data in figures and values. The main advantage that can be obtained
by using this is more valid information can be attained and analysing numerical information
is quite easier (Iovino and Tsitsianis, 2020).
Time horizon: It is the time framework which is used to know the time of investing.
Time horizon is divided into two frameworks that are cross sectional and longitudinal. In the
present investigation, researcher has chosen cross sectional time horizon. The reason is that it
will gather data as per the current situation because data is collected at single time and that
too in shorter duration.
Data collection: Data collection is the technique used to gather and evaluate
information. There are two source for collecting information which are primary and
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secondary. In current research both primary and secondary data is used by the researcher.
Primary data is the fresh hand information which is gathered by respondent themselves. On
the other hand, Secondary data is the second hand information which is used in multiple
investigator in their research. The tool to collect primary data is questionnaire and for
secondary data it is books, article and online site (Sileyew, 2019).
Data analysis: Data analysis is the research tool which inspect, clean and measure
collected information. Using this technique useful information is accumulated by evaluating
raw data. frequency distribution and thematic are the two data collection tool. In the existing
investigation, researcher has selected frequency distribution method. The main advantage for
this is that it will evaluate quantitative data in easier manner. As well as it takes less time and
money to inspect the raw data. using this data is being represented in the form of charts,
tables and graphs.
Sampling: Sampling is method to select sample from population. There are two
sampling method which are probability and non-probability sampling. In current research
probability sampling is used because it will provide equal chance to get selected. Further in
that random sampling method is used. The sample size is 30 mangers from Marks and
Spencer (Fidahic and et. al, 2020).
Chapter 3: Findings and Discussion (Data Presentation &
Interpretation)
Q1) Do you think workplace transformation is necessary for
companies to keep up with the competition and to gain great
success?
Frequency
a) Yes 24
b) No 4
c) May be 2
Q2) Do you think innovative digital workplace is created through
workplace transformation?
Frequency
a) Yes 25
b) No 2
c) May be 3
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Q3) As per your opinion, why do you think there is need of
workplace transformation within Marks & Spencer?
Frequency
a) To empower employees to work effectively 7
b) To increase both morale and productivity 5
c) To better communicate and collaborate 8
d) To lead better innovations 6
e) To better utilise workforce 4
Q4) As per your opinion, what is the significance of innovative
digital workspace within Marks & Spencer?
Frequency
a) Increasing productivity 8
b) Enhancing employee experience 7
c) Improving access to the appropriate collaboration techniques and
tools
9
d) Helping managers to retain and attract best talent 6
Q5) According to your perspective, what is the main strategy
adopted by Marks & Spencer to create innovative digital
workspace?
Frequency
a) Remote working 8
b) Adoption of advance technologies 9
c) Software for internal communication 6
d) Collaboration with employees 7
Q6) As per your experience within Marks & Spencer, what is the
implication of innovative digital workspace over organisational and
employees performance?
Frequency
a) Positive implication 24
b) Negative implication 4
c) Neutral implication 2
Q7) As per your knowledge, what is the main benefit gained by Frequency
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Marks and Spencer through creating innovative digital workspace?
a) Decreased operational costs 4
b) Increased flexibility 3
c) Enhanced innovation and communication 5
d) Strengthened talent retention and recruitment 6
e) Increased employee organisational performance 2
f) Increased profit and revenue 6
g) More time for generating new ideas and thoughts 4
Question 1: Workplace transformation is necessary for companies to keep up with the competition
and to gain great success
Q1) Do you think workplace transformation is necessary for
companies to keep up with the competition and to gain great
success?
Frequency
a) Yes 24
b) No 4
c) May be 2
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Interpretation: As per the assembled data, it is carried out that 24 representatives
have answered that workplace transformation is necessary for companies to keep up with the
competition and to gain great success because it helps in creating changes in the workplace as
per the requirement of time. The other 4 respondents answered no that it is not necessary as it
depends upon the situation. The rest 2 respondents said may be as they are not sure.
Question 2: Innovative digital workplace is created through workplace transformation
Q2) Do you think innovative digital workplace is created through
workplace transformation?
Frequency
a) Yes 25
b) No 2
c) May be 3
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Interpretation: From the above graph, it is interpreted that 25 respondents answered
yes that innovative digital workplace is created through workplace transformation because it
assists in bringing new changes by creating new innovations. The other 2 participants
answered no that it is not created through workplace transformation because there are other
significant elements and components. The remaining 3 representatives have said that they are
not sure if it is created workplace transformation or not.
Question 3: Need of workplace transformation within Marks & Spencer
Q3) As per your opinion, why do you think there is need of
workplace transformation within Marks & Spencer?
Frequency
a) To empower employees to work effectively 7
b) To increase both morale and productivity 5
c) To better communicate and collaborate 8
d) To lead better innovations 6
e) To better utilise workforce 4
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Interpretation: With the above mentioned data, it is understood that 7 respondents
answered that empowering employees to work effectively is the major need of workplace
transformation because it is necessary change then only employees get motivation. The other
5 participants said that increasing productivity and morale is the other main need because
when workplace is as per the need of employees they do their work with greater efficiency.
Another 8 participants have said that better communication and collaboration is the greatest
need because it includes better channels for communication. Another 6 participants have said
that it leads better innovations because employees get chance to focus more on generating
new ideas. The remaining 4 participants answered that better utilisation of workforce is the
major need of workplace transformation.
Question 4: Significance of innovative digital workspace within Marks & Spencer
Q4) As per your opinion, what is the significance of innovative
digital workspace within Marks & Spencer?
Frequency
a) Increasing productivity 8
b) Enhancing employee experience 7
c) Improving access to the appropriate collaboration techniques and
tools
9
d) Helping managers to retain and attract best talent 6
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Interpretation: As per the drawn graph, it is analysed that 8 respondents said that
increasing productivity is the main significance of innovative digital workspace because
employees focus more on their roles. Another 7 people have answered that enhancing
employee experience is the other importance as it assists in working with the attainment of
their own needs. The other 9 respondents have said that improving access to the appropriate
collaboration techniques and tools because it helps in increasing engagement. The rest 6
respondents said that helping managers to attract and retain best talent.
Question 5: Strategy adopted by Marks & Spencer to create innovative digital workspace
Q5) According to your perspective, what is the main strategy
adopted by Marks & Spencer to create innovative digital
workspace?
Frequency
a) Remote working 8
b) Adoption of advance technologies 9
c) Software for internal communication 6
d) Collaboration with employees 7
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Interpretation: With the above assembled data, it is interpreted that majority of
respondents have said that adoption of advance technologies is one of the main strategies
adopted by Marks & Spencer to create innovative digital workspace. With the adoption of
technologies communication and collaboration increase.
Question 6: Implication of innovative digital workspace over organisational and employees
performance
Q6) As per your experience within Marks & Spencer, what is the
implication of innovative digital workspace over organisational and
employees performance?
Frequency
a) Positive implication 24
b) Negative implication 4
c) Neutral implication 2
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Interpretation: With the above collected insights, it is interpreted that 24 participants
have said that there is positive implication of innovative digital workspace over
organisational and employees performance because it is directly with creating changes as per
the changes happening in the external and internal environment. The other 4 respondents said
there is negative implication because some employees do not get satisfied. The rest 2
participants have said that there is neutral implication.
Question 7: Benefit gained by Marks and Spencer through creating innovative digital
workspace
Q7) As per your knowledge, what is the main benefit gained by
Marks and Spencer through creating innovative digital workspace?
Frequency
a) Decreased operational costs 4
b) Increased flexibility 3
c) Enhanced innovation and communication 5
d) Strengthened talent retention and recruitment 6
e) Increased employee organisational performance 2
f) Increased profit and revenue 6
g) More time for generating new ideas and thoughts 4
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Interpretation: As per the above assembled piece of information, it is analysed that
majority of participants have said that strengthened talent retention and recruitment is the
major benefit gained by an organisation through creating innovative digital workspace in the
organisation. The other majority of people have said that increased revenue and profit is the
main advantage because innovative digital workspace is created.
Chapter 4: Conclusion and Recommendations
4.1 Conclusion
It is being concluded from the following gathered information that digital workplace
transformation plays an important role in the company as it helps in brining new changes,
new creative and innovative ideas for improving the organizational performance and
productivity. For gaining more growth and success in the highly competitive business market,
it is important for the company to adopt the strategic technological changes for the
development and growth of employees in the business. Digital transformation basically helps
the company in improving the efficiency and effectiveness of employees, increasing customer
value and loyalty, manage and mitigate the risk and gaining new growth opportunities. It has
also been evaluated that the digital transformation plays an essential role in the company as it
helps in increasing the level of knowledge and skill for performing the given project. There
are so many benefits that digital transformation provides to the company such as increasing
productivity, flexibility, performance, employee retention and engagement. This also helps
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the company in gaining competitive advantage over other competitor companies that are
existing within the business market and provides ways to sustain in the competitive market.
Transformation in the workplace helps in creating a healthy and positive environment where
employees work with a happy and motivated way for attaining the business goals and
objectives. Innovative changes in the organization helps in improving their brand image in
the market in order to gain more market share and a large number of customers. Thus, it is
necessary for the company to adopt digital transformation in the company so that employees
gets retained and engaged for operating the operations of the business for longer period of
time.
4.2 Recommendations
Digital transformation is needed for every company as it helps in achieving high growth and
success in the business market and this helps in improving the overall performance of the
business. This helps in developing the culture of the company as it results in achieving high
growth opportunities for the employees so that they remain in the business for more time
period. Recommendations for the company which is defined below:
Hire talented employees – The company must hire talented and skilled employees so that
they achieve high growth and success in the market because they have enough
knowledge about their job profile. Talented employees are more aware about the new
technology so that they are more fruitful and important for the company. Talented
employees are more beneficial and productive for the company as they help in making
effective and strong decisions for attaining high positioning in the market.
Train and develop existing employees – It is important for the company that they must
provide effective training to the existing employees that are working in the business in
order to increase their level of sill and knowledge. This helps the employees of the
company in increasing their working efficiency and capability to work in an effective
manner. Training and developing must be appropriate and suitable so that employees get
proficient and better knowledge.
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Hicks, M., 2019. Why the urgency of digital transformation is hurting the digital
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3 – Project Logbook
Project Logbook
Logbook Entry 1 Date:
[Logbook 1 entry should be completed after week 1 or 2 of the Project start date.]
What problems you have encountered, and what steps taken to address them?
I have experienced certain problem which include completing activities and tasks on
time. I have overcome this problem by dividing activities into small tasks and setting
small goals to attain.
Logbook Entry 2 Date:
[Logbook 2 entry should be completed in the middle of the Project.]
What problems you have encountered, and what steps taken to address them?
The other problem faced by me in this stage is selecting right research method for the
collection and analysis of information. I have resolved this problem by understanding the
concept of research methodologies in an investigation.
Logbook Entry 3 Date:
[Logbook 3 entry should be completed towards the end of the Project.]
What problems you have encountered, and what steps taken to address them?
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The other problem faced by me is concluding the whole project. As I was facing issue in
segregating information which needs to be included in the conclusion or not.
4 – Reflective Practice
Performance Review
What did you aim to achieve through your work?
With the assistance of current of investigation I have aimed to achieve:
To identify the significance of innovative digital workspace and its impact over
performance of employees and organisation. A study on Marks & Spencer
Did your work succeed in achieving your aims? How do you know? Specifically, please
outline any evaluation and assessment undertaken.
Yes, I have received success in attaining my targeted aim in a significant way. I know that
I have attained my targeted aim because I have formed appropriate aim and objectives and
collected right piece of information. I have carried out proper analysis so that only
relevant and accurate information can be taken out to meet defined aim and objectives.
What aspects of your development process do you think worked well and why? Evaluate
all aspects of the project (e.g. initial research, concept development, development
process, presentation, etc.) from a range of perspectives.
I think while doing existing research project, every process has helped me in attaining my
defined aim and objectives. Gantt Chart and work breakdown structure of the study have
helped me as development process of the whole study. I have divided proper time with the
use of time scheduling chart called Gantt chart. With the assistance of work breakdown
structure, I have divided larger activities into smaller tasks so that objectives can be
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attained.
What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
While developing this project I have faced certain problems such as managing time so that
every activity and task can be completed. The other problem faced by me in the project is
managing communication with selected number of participants. For successfully
managing time I have followed Gantt chart in a systematic and precise manner. For
improving communication with respondents, I have used digital communication channels
so that quick interaction can be done.
What did you learn from undertaking the project?
I have learnt through this project that workplace transformation is quite important in an
organisation because it is directly linked with the success and development of the whole
company. The other thing I have learnt through this project is that time is one of the
significant components because it assists in completing each activity and task on time.
What are the strengths and weaknesses of your process that you have identified?
I have come through my certain strengths which are:
Great interaction skill
Problem solving skill
Time management skill
I have also come through my certain weaknesses which are:
Lack of patience
Lack of knowledge related to research methods
How could your process improve for the future?
I have learnt that managing time is necessary for improving the future.
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APPENDIX
Questionnaire
Q1) Do you think workplace transformation is necessary for companies to keep up with the
competition and to gain great success?
a) Yes
b) No
c) May be
Q2) Do you think innovative digital workplace is created through workplace transformation?
a) Yes
b) No
c) May be
Q3) As per your opinion, why do you think there is need of workplace transformation within
Marks & Spencer?
a) To empower employees to work effectively
b) To increase both morale and productivity
c) To better communicate and collaborate
d) To lead better innovations
e) To better utilise workforce
Q4) As per your opinion, what is the significance of innovative digital workspace within Marks
& Spencer?
a) Increasing productivity
b) Enhancing employee experience
c) Improving access to the appropriate collaboration techniques and tools
d) Helping managers to retain and attract best talent
Q5) According to your perspective, what is the main strategy adopted by Marks & Spencer to
create innovative digital workspace?
a) Remote working
b) Adoption of advance technologies
c) Software for internal communication
d) Collaboration with employees
Q6) As per your experience within Marks & Spencer, what is the implication of innovative
digital workspace over organisational and employees performance?
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a) Positive implication
b) Negative implication
c) Neutral implication
Q7) As per your knowledge, what is the main benefit gained by Marks and Spencer through
creating innovative digital workspace?
a) Decreased operational costs
b) Increased flexibility
c) Enhanced innovation and communication
d) Strengthened talent retention and recruitment
e) Increased employee organisational performance
f) Increased profit and revenue
g) More time for generating new ideas and thoughts
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