Communicate with Influence - BSBCMM511

This document provides information on how to communicate with influence in the workplace. It covers topics such as cross-cultural communication, negotiation, conflict resolution, and inclusive meetings. The document also includes examples and references for further reading. The document is relevant for the course BSBCMM511.

Task 1 - Communicate
with influence
BSBCMM511

Table of Contents
Question1)...................................................................................................................................................3
Question 2)..................................................................................................................................................3
Question 3)..................................................................................................................................................4
Question 4)..................................................................................................................................................5
Question 5)..................................................................................................................................................6
Question 6)..................................................................................................................................................8
REFERNCES..............................................................................................................................................9

Question1)
Organisation Industry Media and government
(3 in total/organisation)
Events and
communication channels
(3 in total/organisation)
OzHarvest Non profit organization They are liaise with
government of Australia.
They use social media,
digital marketing and
other such techniques for
communication
Marriot
Hotels
Hospitality It liaises with the
government of US and
other countries in which
they are operating
business (Hovland and
Lumsdaine, 2017).
Organizations uses travel
magazines,
advertisement, digital
marketing for events and
communication with
customers.
ANZ Bank Financial services It liaises with Australian
government.
Here, they use events,
TV advertisements
websites and other
communication channels
Question 2)
Question Answer
What is cross-cultural
communication?
In this, people belong from different cultures communicate
and interact with each other to achieve similar goals.
List two (2) principles of cross-
cultural communication.
Maintain Etiquettes.

Question Answer
Avoid using slang words and language
Why is cross-cultural
communication important?
(30-50 words)
It helps to build strong relationships between individuals that
will eventually lead the company towards higher growth and
success. In addition to this, it also vital in reducing ambiguity
and confusion at work place and bring diversity.
List three (3) barriers to cross-
cultural communication.
Stereotyping
Psychological Barriers
Language Barriers
Question 3)
Question Answer
Define negotiation.
(30-50 words)
It is conversation between two people which is done with an
aim to reach at meaningful conclusion (Lapidoth, 2017).
Define mediation.
(30-50 words)
It is a process under which two parties discuss their disputes
in presence of a third person who tries to resolve the issue
and assist them in reaching the last settlement.
Why is conflict resolution
important in the workplace?
(30-50 words)
It is important for minimizing internal grazes, issues of
employees for getting better outcomes. Conflict resolution is
also important for enhancing collaboration and coordination
among staff members.
Why is it important to de-
escalate incidents in the
workplace?
(30-50 words)
This technique is vital for employees to understand the root
cause of anger at work place. It helps them to stay calm by
maintaining proper communication with each other. It helps
to avoid unnecessary fights, arguments at work place.
Research, select and briefly Technique Outline (20-40 words/technique)

Question Answer
outline four (4) techniques for
negotiation, mediation, conflict
resolution and incident de-
escalation.
Negotiation For better negotiation improve listening
skills, do a lot of preparation, stay with
predefined principles and stay confident.
Mediation Some crucial techniques for mediation
are using right words, give enough time
for speaking, maintain a respectful work
culture and having a solution based
work culture (Wood, 2016).
Conflict resolution The techniques for conflict resolution
are problem solving, confronting,
compromising and avoiding.
Incident escalation For this, effective techniques are be
empathic, respect personal care, set
limits for own and respond wisely.
Question 4)
Question Answer
What is an inclusive meeting? In inclusive meeting, all the individuals have right to
contribute in conversation. Here, all the participants are
provided equal opportunities.
What is a structured meeting? Under this meeting, things are pre planned. Here roles and
responsibilities of each and every participant is predefined to
conduct the meeting in successful manner.
Select and outline three (3)
structured and briefly inclusive
meeting procedures you could
Procedure Outline (30-50 words/procedure)
Planning Here, organizer needs to plan what will be
discussed during the meeting. In addition to
this, there need to be pre plan about venue,

Question Answer
use when managing meetings. timing and other such things.
Communicating In this, organizer should communicate
agenda of meeting to all individuals for
maintaining their interest.
Run the
meeting
During the meeting organizer needs to keep
proper control over each and every aspect.
Question 5)
Policies and procedures Outline (40-80 words/policy and procedures)
Meeting procedures Here, meeting procedure is related to outcomes, agendas of
meeting. It is highly related with each and every aspect which
is going to be discussed during the meeting.
Communication policy This policy defines who will lead the meeting and roles and
responsibility of different participants. All the participants
need to act as per the predefined communication policy (Hall,
Covarrubias and Kirschbaum, 2017).
Information management policy This policy is related to maintain and controlling the
information which is discussed during the meeting. Here, all
the participants need to communicate in such a manner that
information can be managed successfully.
Marketing policy As per this policy, meeting need to be promoted properly so
that more and more people attend it. It is related to all
policies as without marketing it is not possible to gather all
the people in meeting.

Question 6)
Question Answer
Explain how the communication
tone, structure and style may
impact on others.
(40-80 words)
It is stated that communication tone, structure is vital for
interacting with other person effectively. If, the tone is highly
low and higher then message can be misinterpreted. On other
side sentences need to be frame in proper manner for
conveying right message. So, these all factors are essential on
putting a great impression on others.
Examples Communication… Example
Tone If, tone is high then it shows aggression
on other side lower tone is consider as
lack of confidence in person.
Structure If, sentence is not structured in proper
manner then it is not possible to convey
right message to respond.
Style For instance people who follows passive
style often fails to express their views.
So assertive style is considered as an
effective communication style.

REFERNCES
Books and Journals
Hall, B.J., Covarrubias, P.O. and Kirschbaum, K.A., 2017. Among cultures: The challenge of
communication. Routledge.
Hovland, C.I. and Lumsdaine, A.A., 2017. Experiments on mass communication. Princeton
University Press.
Lapidoth, A., 2017. A foundation in digital communication. Cambridge University Press.
Wood, J.T., 2016. Communication mosaics: An introduction to the field of communication.
Cengage Learning.