Develop Workplace Policies and Procedures for Sustainability

This task involves developing workplace policies and procedures for sustainability with the goal to create an Internal Digital Marketing Campaign for the organisation. It includes defining the scope and objectives of the sustainability policy, developing the policy, creating a policy implementation plan, and presenting the policies to key stakeholders for review. The task also involves incorporating implementation and continuous improvement processes into the sustainability policies.

Assessment
Task 2
Develop workplace
policies and
procedures for
sustainability
BSBSUS511
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work
and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
The student has satisfactorily completed
and submitted the following:
 Policy focus options
 Briefing session overview
 Sustainability policy
 Implementation plan
 Peer review report
☐ ☐ ☐
Demonstrated ability to: ☐ ☐ ☐

Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
Establish scope and objectives of
workplace sustainability policies
This is evidenced by:
Developing the sustainability policy and
implementation plan
Demonstrated ability to:
Gather information for development of
sustainability policies
This is evidenced by:
Reviewing case study and researching
sustainability best practice models
☐ ☐ ☐
Participated in the briefing session with
the CEO:
 Discussed options, legislative
framework and benchmarking
 Used questioning techniques to gather
feedback and inputs
 Listened actively to the view of others
 Sought advice
 Took notes
See feedback in the comments section.
☐ ☐ ☐
Demonstrated ability to:
Analyse information and consultation
insights
This is evidenced by:
Developing options and consulting with
group
☐ ☐ ☐
Demonstrated ability to:
Develop and document sustainability
policies according to organisational
processes
This is evidenced by:
Developing a sustainability policy in task
2.2
☐ ☐ ☐
Demonstrated ability to:
Incorporate implementation and
continuous improvement processes into
sustainability policies
This is evidenced by:
Completing an implementation plan for
the sustainability policy
☐ ☐ ☐
Demonstrated ability to:
Present workplace sustainability policies
and implementation processes to key
stakeholders for review
This is evidenced by:

Completed successfully
Did the student satisfactorily:
Comments Y N D
N
S
Peer review
Evidence of peer review sighted ☐ ☐ ☐
Changes agreed on in the peer review are
applied to the sustainability policy and the
implementation plan
☐ ☐ ☐
Task
Outcome:
Satisfactor
y ☐ Not
Yet
Satisfactor
y ☐
Student
Name:
Assessor
Name:
Assessor
Signature:
Date:
Table of Content
Student Declaration ................................................................................................................................................1
1.Task 2 – Prepare workplace sustainability policies.....................................5
Complete the following activities:..........................................................................................................................7

Task 2 Prepare workplace sustainability policies...................................................................................................7
2.Appendix 1 – Scenario.............................................................................16

1.Task 2 – Prepare workplace sustainability policies
Task summary and instructions
What is this
assessment task
about?
You have been employed by the company outlined in
the Case Study Scenario (Appendix 1) to develop
workplace policies and procedures for sustainability
with the goal to create an Internal Digital Marketing
Campaign for the organisation
This task comprises of the following assessment
methods:
o Product-based ☒
o Direct observation of Role-Play ☒
o Case Study ☒
o Other (specify) ☐
It has been designed to evaluate your ability
to/competency in:
 Establish scope and objectives of workplace
sustainability policies
 Gather information for development of sustainability
policies
 Analyse information and consultation insights
 Develop and document sustainability policies
according to organisational processes
 Present workplace sustainability policies and
implementation processes to key stakeholders for
review
 Incorporate implementation and continuous
improvement processes into sustainability policies
 develop and implement workplace policies and
procedures for sustainability on at least one
occasion, including:
o implementing sustainability policy and
procedures into wider organisational policies
and procedures
o consulting and communicating with relevant
stakeholders to generate engagement with
sustainability policy development,
implementation and continuous improvement.
Your assessor will be looking for demonstrated evidence
of your competency in the above.
You are required to address the following:

Task summary and instructions
 Task 2.1.1 Define the scope and objectives of
the sustainability policy
o Scope the sustainability policy
o Participate in a briefing session with the CEO
o Recommend options for policy
 Task 2.1.2 Develop a sustainability policy
o Develop a sustainability policy
 Task 2.1.3 Policy implementation plan
o Develop a policy implementation plan
 Task 2.1.4 Review
o Ask a classmate to peer-review your work
o Document the peer-review
What do I need to
do to complete
this task
satisfactorily?
 submit the completed assessment tasks, according
to instructions,
 complete the tasks with sufficient detail and present
them in a professional manner,
 use your own words and reference sources
appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in
this assessment task you must satisfactorily address
all of the assessment criteria,
 if part of this task is not satisfactorily completed you
will be asked to complete further assessment to
demonstrate satisfactory performance.
Specifications You must deliver/participate in:
 Briefing session with the CEO in week 2 of term
 Peer Review in week 4 of term
You must submit to GOALS
 Policy focus options
 Briefing session overview
 Sustainability policy
 Implementation plan
 Peer review report
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided

Task summary and instructions
• Relevant policies and procedures as provided
• Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by
the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part
of this task. If any parts of the task are not satisfactorily
completed, the assessor will explain why, and provide
you written feedback along with guidance on what you
must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be
arranged at a later time and date. You have the right to
appeal the outcome of assessment decisions if you feel
that you have been dealt with unfairly or have other
appropriate grounds for an appeal. You are encouraged
to consult with the assessor prior to attempting this task
if you do not understand any part of this task or if you
have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Complete the following activities:
Task 2 Prepare workplace sustainability policies
For this task, you are required to develop a sustainability policy for the
organisation described in Appendix 1.
2.1.1 Define the scope and objectives of the sustainability policy
a) Read Appendix 1 and determine what legislative and regulatory
requirements would apply to a workplace sustainability policy for the
organisation (4-5).
With sustainability policy company's employees, associates, secondees, agency staff and third
parties that undertakes for and on behalf of company sustainability policies policy applies to
goods and services. As sustainability policy helps in representing a balanced interaction among
human built and natural worlds(Ochoa, Lepeley and Essens, 2018) . Main objectives of
sustainability policy is to secure economic developments, social equity and justice and
environmental protection and to have a balance in economic, environmental and social needs
that allows prosperity.
b) Research for sustainability best practice models used by similar
organisations, summarise the findings of your research (50-100 words).

The various sustainability practice models that helps businesses are:
 Be intentional about sustainability: It needs to be incorporated into corporate strategies
and reflected in business goals.
 Water and electric conservation: It refers to conserving water and energy resources by
reducing opportunities for wasting valuable resources.
c) Develop three options for the direction and focus of the policy and
consider:
o the likely effectiveness
o timeframe
o sustainability as a value add for the business
o cost of implementing the option.
Use the table below to record your evaluation of each option.
Example of options may include waste management, energy savings,
procurement etc…
Template 1 – Policy focus options
Waste management Energy savings Procurement
Effectiveness High Medium Medium
Timeframe 2 months 1 month 3 months
Sustainability as
a value add for
the business
High High Medium
Cost of
implementing the
option
1000-1200 INR 1000-1500 INR 1500 INR

d) Schedule a time with the trainer and assessor in week 2 of class and
participate in a group briefing session with the CEO (the trainer and
assessor) to discuss:
o The outcome of your evaluation (point c)
o Typical barriers to sustainability policy implementation and possible
strategies to address barriers
o How cost for implementing sustainability could be reduced and value
added to the company
o The process you are taking to develop the policy
Duration: 30 minutes.
Please note that the trainer and assessor will validate your participation to
the session in the marking sheet.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to undertake the briefing
session.
Summarise and record the feedback and input received during the briefing
session with the CEO using the template below.
Template 2 – Briefing session overview
Outcome of
assessment -
recommended option
Company should focus on waste management and
energy saving.,
Typical barriers to
sustainability policy
There is lack of cultural sensibility of trainers and for
that cultural diversity plan could be implemented to
have diversification of employees.

implementation and
possible strategies to
address barriers
How cost for
implementing
sustainability could be
reduced and value
added to the company
By having a proper waste management plan that leads
to reduce waste and optimum utilisation of available
resources leads to have sustainability.
Policy development
process
2.1.2 Develop a sustainability policy
Select an option for the direction and focus of the policy based on your analysis
and consultation process. Develop a sustainability policy.
Ensure that your policy clearly reflects the organisation’s commitment to
sustainability and use an employment life-cycle approach.
Include appropriate strategies to minimise resource use, reduce
toxic/hazardous materials and chemicals.
Use the template provided below.
Template 3 – Sustainability Policy
Policy
contributors
Management, Higher Authorities,CEO
Legislation Waste Management Act 2016
Source/
References
(Rezapouraghdam, Alipour and Arasli, 2019)
Policy owner HR
Policy scope
To have waste management with proper utilisation of available resources.
Policy goals and objectives

To reduce amount of waste and energy saving for having sustainability. There should be
proper utilisation of available resources and have flexibility.
Strategies to
achieve goals
To provide yearly discounts.
To provide training and development to employees.
Enhance employee's performance and their personal
development.
Employees
Responsibilities
To use resources and skills intelligently to have efficiency of work.
To maintain a proper yearly budget for carrying company's
operations
Strategies for:
 Minimising
use of
resources
(1)
 Reduce
toxic
material
and
hazardous
chemical (1)
Save energy
Conserve water resources
Reuse and reduce present resources
By keeping harmful waste outside
Use various substitutes of plastic
Make their own cleaning products
Evaluation
methods
By ensuring proper efficiency, economics, environment and energy in
company's resource.
By using reuse and recycle process.
Methods of
continuous
review and
improvement
By ensuring proper utilisation of resources
by ensuring that marketing budget of company bis accurately set

2.1.3 Policy Implementation Plan
Develop a policy implementation plan.
The plan must include:
 Procedures to help implement the sustainability process with the goal to
create an Internal Digital Marketing Campaign for the organisation
 Communication of the procedures to help implement the sustainability
process
 Actions to implement strategies for continuous improvements in resource
efficiency
 Actions to implement continuous improvement in the application of the
policy
 A monitoring strategy to control the implementation of the policy
 A recording system to track the continuous improvement in sustainability
approaches
Use the template provided below.
Template 4 – Implementation Plan

Implementation Plan
Objectives Ensures proper utilisation of resources
Using energy saving tools
Procedures Company can set their marketing budgets, re use and reduce policy
by:
Understanding sustainability
Engaging with stakeholders
Set goals and commitments
establish system and processes
Track progress
Communication Defining scope of sustainability policy
Gather information from range of sources
Identify and consult from stakeholders
Implement various strategies
Continuous
improvement
strategies
Enhance working abilities and strategies
Improve personal development and skills
Implementing principle of variance in company 's operations.
Monitoring
system
By ensuring and comparing plan performance with actual
performance.
Ensuring benchmarks of company.
Monitoring absenteeism and staff turnover.

Implementation Plan
Continuous
improvement
tracker
Ensuring plan is clear and metrics are aligned.
Manage change.
Provide just in time applied training.
Build in reinforcement.
Action Required Resource Allocation Timeline Responsible
Person
Reducing waste Physical resource 2 months HR
Resource allocation Operations 3 months Operation
manager
Managing budget Budgets 2 months Finance manager
2.1.4 Review
Swap policies with one of your classmates. Review each other’s policies and
give each other constructive feedback on the structure, content, outcomes,
implementation plan, performance indicators and practicality of each policy.
Discuss feedback and negotiate changes.
Summarise and record the feedback provided by the classmates and the
changes that have been negotiated using the template below:
Template 5 – Peer review
Peer Review
Name of the student who
provided assistance with
the peer review:
Summary of feedback,
address all the points
below:
o Structure
o Content
o Outcomes
o Strategies to minimise
resource use and
reduce toxic and
 Use of functional structure.
 To build sustainability and work policies.
 Ensuring proper utilisation of resources.
 Ensures proper waste management.
 By having proper monitoring evaluation
 Planning proper marketing budgets
 By using reuse and recycle business.

Peer Review
hazardous chemical
o Implementation
methods
o Performance
indicators
o Practicality
(50-100 words)
List of agreed on
changes:
Make the required changes to your policy (2.1.2) and implementation plan
(2.1.3) based on the feedback you have received and agreed with.
Please note that the trainer and assessor will check that the changes have
been applied to the policy when marking your assessment.
The trainer will also validate the participation of your classmate in the peer-
review in the marking sheet.
If you are absent from class, it is your responsibility to make alternative
arrangements with the trainer and assessor to undertake the peer review.

2.Appendix 1 – Scenario
The company
XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique
education provider in Melbourne Registered Training Organisation -RTO),
offering VET accredited and non-accredited business courses to corporate
clients and local clients (domestic students).
MMI was founded in 1998 by brothers Mark and Andrew White who built the
company to become a quality RTO with major accounts in Melbourne, Sydney,
and Brisbane. Mark Brown sold his shares to his brother Andrew who is the
current chairman of the company.
The education provider is centrally located in Collins Street, Melbourne CBD
with state-of-the-art facilities:
o Administration and Management Offices (including the main boardroom,
2 meetings rooms and a computer lab with 20 PCs) on Level 45
o 15 Classrooms, kitchenette, client lounge room and a trainers' room on
Level 46
Corporate training is mainly non-accredited and delivered at the clients'
premises around Australia, but it can also be catered for at Collins Street.
Corporate clients include major Bank groups, National Management
Consultancy firms, Manufacturing companies and Government agencies.
Accredited courses are delivered in Collins Street with a combination of face to
face and online training delivery. The accredited courses are the Diploma of
Business and the Diploma of Project Management. MMI has a current
capacity to enrol 500 clients; current enrolment number is 250 clients.
Important note:
o A VET accredited course has been assessed by the Australian Skills
Quality Authority (ASQA) as compliant with the Standards for VET
(Vocational Education and Training) Accredited Courses and the
Australian Qualifications Framework (AQF). Accreditation means that the
course is nationally recognised and that the registered organisation
(RTO) can issue a nationally recognised qualification or Statement of
Attainment (this for single units only).
o Non-accredited courses are business courses that have been highly
customised to meet clients' training needs.
The current organisational structure is as follows:
The Teams are as follows:
 Board of Directors
o Mr Andrew White - Chairman
o Ms Francis Green - Executive Director
o Mr Eli Brown – Non-executive Director
o Ms Josephine Magenta – Non- executive Director
o Ms Deborah Red – CEO
o Mr Leonard Black - CFO
 Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll;
financial record keeping and reporting; taxes/fees
 Marketing Team: Manager (full time) and 1 x marketing officer (part-
time)
Summary of duties: promotion; design of marketing collaterals for events;
social media; market research; public relations
 HR Team: HR Manager and 2 x admin officers (part-time):
Summary of duties: Recruitment; Induction and training; performance
management support; employee relations; safety; compensation and
benefits
 Client Services: Client Service Manager and 2 x receptionists; 4x client
service officers, 1 x team leader, 1 x maintenance officer
Summary of duties:
o front of office and back of office customer service activities (to include
reception and response to enquiries)
o support to academic staff
o client admin: client admission, enrolment, enrolment variations,
pastoral care, completion
o building maintenance: 1x maintenance officer
 Academic Services: Academic Manager and 5 contract business
trainers for corporate training; 4 full time (ongoing) business trainers for
accredited training
Summary of duties: accredited and non-accredited training and
assessment; learning material and assessment development and
validation; support with compliance monitoring; pastoral care.
 IT services: outsourced to an external company
Summary of duties: network service; database administration (inventory
and staff files); maintenance and update of a communication system
including CRM (Customer Relationship Management system); data
management and security.
Note: in loco computer maintenance is performed by the maintenance officer
who has some IT knowledge
Company Ownership structure
The company structure is Pty Ltd:
 The Chairman Andrew White holds 51% of the shares
 40% of the shares are held by an external corporation since late 2017, as
a silent business partner
 The remaining 9% is owned by other members of the Brown's family
Vision
Our vision is to develop outstanding individuals through quality business
training that encompasses personal and professional growth.
Mission
 We create successful careers in business to advance business growth and to
positively impact on the broader community.
 We strive to provide exceptional business training that focuses on quality of
teaching, practical learning, and successful outcomes

Values
Our core values are:
 Quality
 Integrity
 Accountability
 Respect for diversity
 Innovation
MMI quality standards
 Australian Skills Quality Authority (ASQA) standards
 ISO9001 – Quality Management Systems
 ISO 27001 Information Security
 ISO 31000 Risk Management
 Australian Business Excellence Framework
MMI – Boards' of Director expectation
 Quality of practices
 Innovative solutions for business growth based on hard data and extensive
research
 Build an innovative and agile company that can respond to the challenges of
an ever-changing business environment
 Become market leader
 Increase value for shareholders and clients
Industry, market, and strategic business direction
MMI Professional Education is a Registered Training Provider (RTO) based in
Melbourne, Australia that offers business accredited and non-accredited
courses to corporate clients, and local clients.
Strategic Objectives:
 To expand the basis of the operation to Sydney where the company has
experienced a high increase in demand for corporate training
 To increase revenue by 10% annually for the next 3 years
 To increase profits by 10% annually for the next 3 years
 To position the company as a leader for quality business education in
Australia within the next three years
 To expand the course offering by adding new qualifications to the scope of
registration: the Diploma of Leadership and Management and the Advanced
Diploma of Program Management
 To increase the base of local clients attending accredited courses
 To implement sustainability to work practices: social, financial, and
environmental
 To expand the offering to international students by repackaging accredited
business courses to add an internship component during the course
 To build internal culture around social consciousness and sustainability
 To position and differentiate the brand as a socially conscious ‘global
operation’
 To effectively use digital marketing to internally promote the culture
focusing on sustainability
Current positioning
 MMI enjoys a good reputation in the industry as a quality provider of
business courses for corporate clients

 Courses are marketed as hands-on, with trainers that currently work in the
industry, providing current and cutting-edge skills to business professionals
 MMI currently holds 15% of the corporate business training in Australia
 MMI does not currently deliver business courses to international clients
 MMI does not currently deliver courses overseas
 The company is financially stable and sustainable
Operational overview
 State of the art facility in Melbourne to be replicated in Sydney
 Systems in use:
o Student Management System (MMI system)
o Learning Management System (Moodle)
o Accounting Management System (MYOB) – does not interface with MMI
system
o Share drive
o Share points
o Zoom
o Project Management Application for remote teamwork (trainers): Wrike
 Trainers work both on-site in Melbourne and around Australia
 Senior management to stay in Melbourne: campus director and team
leaders to be employed to manage and supervise Sydney's operations
 Staff to be employed for the Sydney Campus
 Administrative tasks such as enrolments will be undertaken by the
Melbourne's campus
 Virtual teamwork practices to be implemented between Melbourne and
Sydney
 Website tailored to international students to be developed
 Develop and implement sustainability policy and practices across the
organisation; sustainability has not been on the top five priorities of the
company so far
 All trainers are based in Melbourne; this impacts on financial costs when
having to move trainers to other Australian capitals to conduct corporate
training. Trainers who deliver corporate training receive a generous daily
allowance when outside Melbourne ($250/day), all travel and
accommodation expenses are paid for by MMI. This generous package
impacts an average of 20% on the profit margin for each corporate course
that is sold
Organisational culture
The organisational culture experienced at MMI is a mix of market and hierarchy
culture.
 The Market Culture: This culture is built upon the dynamics of competition
and achieving concrete results. The focus is goal-oriented, with leaders who
are tough and demanding. The organisation is united by a common goal to
succeed and beat all rivals. The main value drivers are market share and
profitability.
 The Hierarchy Culture: This culture is founded on structure and control. The
work environment is formal, with strict institutional procedures in place for

guidance. Leadership is based on organised coordination and monitoring,
with a culture emphasising efficiency and predictability. The values include
consistency and uniformity.
(Source: https://popinnow.com/four-types-organizational-culture/ )
 The organisation is top-heavy, and there are concerns that this may not suit
the strategic objectives for growth and the opening of a second campus in
Sydney.
 The Board of Directors is invested in the change process; however,
intervention is needed to bring departmental managers and teams on
board.
 It is recommended that an organisational culture more suitable for
innovation, sustainability, agility, and progressive growth is developed and
implemented.
Operational issues
The following operational issues have been identified internally:
 The increased number of complaints due to lack of cultural sensibility of
trainers when dealing with students from the non-Australian background
(15% increase in the last 6 months alone)
 All trainers are based in Melbourne; this impacts on financial costs when
having to move trainers to other Australian capitals to conduct corporate
training. Trainers who deliver corporate training receive a generous daily
allowance when outside Melbourne ($250/day), all travel and
accommodation expenses are paid for by MMI. This generous package
impacts an average of 20% on the profit margin for each corporate course
that is sold
 An increasing number of enrolments in Melbourne, projected student
population to raise from 205 to 450 by mid-2021. Current facilities are not
sufficient to accommodate the increase in numbers (current facilities can
accommodate max 350 students)
 Delays in achieving marketing objectives due to the composition of the
team (2 part-timers and one contractor) that cannot sustain the increased
amount of marketing tasks (corporate events to enhance networking and
identify potential corporate clients have increased by 30% in the past 6
months)
 A new student management system has been developed in-house. The
system was recommended by the Client Services and the Academic
Managers for the seamless integration of the student management and the
learning management system. However, the two managers failed to perform
due diligence, and they did not consider that the new system does not
interface with the finance management system. This will cause operational
disruptions to the workflow as finance records (mainly revenues) will have to
be manually inputted based on the new system's reports on enrolment.
 Covid19 has decreased sales by 20%; the company has managed to deliver
existing courses and still maintain a reasonable margin of new enrolments
online
Sustainability

The company strongly wants to incorporate socially responsible practices in the
organisation.
 There is an interest in implementing sustainability training from the
induction process.
 Current policies and procedures are outdated, and there is not a corporate
social responsibility policy or strategy.
 The Board of Directors would like to invest $30,000 in philanthropic
initiatives each year. However, they cannot find an agreement on what
initiatives to support.
 Some of the departmental managers think that sustainability is only about
environmental sustainability.
 Most documents are printed.
 Plastic cups are used in the kitchenette.
 No recycling bins are present on campus.
 There is not a policy for sustainable procurement.
 Thermostats are on overnight.
 Sustainability is not an agenda item in meetings.
 There is not a plan to review energy or water consumption.
 There is not a strategy for waste management.
 Flexible work arrangements are offered on paper but not encouraged.
 The staff would like a staff well-being program to be implemented.
 The company is financially sustainable.
 The Board of Directors is willing to invest $45,000 for corporate social
responsibility initiatives; and an additional $ 15,000 solely for environmental
sustainability improvements.
Marketing
 MMI has not heavily invested in marketing activities, relying mainly on word
of mouth.
 The company has a website:
o Old fashioned look, quite austere
o Not responsive
o In the mobile version, after you have clicked in a few pages, the
navigation becomes daunting
o Heavy use of text
o Infrequent updates
 Social Media: there is a FB page that is rarely updated, the LinkedIn Page is
not in use
 Print advertisement: Industry magazine
 Referrals: education agents are paid 15% commission for referring students
 Discounts: twice/year MMI offers 10% for new enrolments to attract more
students
 Yearly marketing budget: $75,000
 The marketing team is small and not experienced in digital and social media
marketing

 There has been no significant internal communications established to build
a company culture around design thinking, brand values, team values and
leadership.
Pricing
Product Target Market Price
Corporate Training
Topics:
 Operational
Management
 Leadership
 Project Management
 Emotional Intelligence
 Change Management
 Management
 Individuals looking for
upskilling to advance
their career
Face to Face classroom
(average of 10
participants) $
2,000/participant
Online $ 800/participant
Individual coaching $
150/hour
Diploma of Business Domestic students Blended learning:
$ 4,000/student
Diploma of Project
Management
Domestic students Blended learning:
$ 6,000/student
Workforce Overview
The following has been reported:
 Turnover rates are high in the academic department (30% yearly) due to the
contractual nature of some of the roles. Ongoing training staff is steady,
however, there is a need to invest more in their professional development to
keep industry currency when teaching.
 Need for a succession plan for management roles
 Gender unbalanced
 Recruitment is done externally, few opportunities for advancement are
offered to existing staff
 A recent staff survey outlined the following:
o Lack of opportunities for advancement
o Top-heavy management
o Silo mentality
o Not enough room for innovation and improvement
o Lack of well-defined sustainability policy
o Diversity policy is very generic
o Need for flexible work practices
o Lack of engagement with the local community
 HR practices are mainly focused on administrative duties. The Board of
Directors has identified the need to embrace HR practices as an essential
strategic tool for business advancement.
 Training on HR practise is required for management
 Staff lament a lack of communication from the top
 Sense of working in silos
Remuneration (average) for each role is as followed:
 Board of Director – 25-50 k/year
 CEO – 250 k/year

 CFO – 180 k/year
 Managers – 120k/year
 Receptionist $ 52k/year
 Officers (including team members in the Marketing dept) $ 65k/year
 Team Leader $ 78k/year
 Trainer (ongoing) $ 85k/year
 Trainer (contractor): $ 80/hour. Trainers who deliver corporate training
receive a generous daily allowance when outside Melbourne ($250/day),
all travel and accommodation expenses are paid for by MMI.
Note:
 The above remuneration must be considered pro-rata for part-time staff.
 Superannuation is excluded and should be added at 10% to employee's
ordinary earnings
 Superannuation is paid to contractors (business trainers)