This report discusses the role of human resource in motivating employees and various motivational theories. It also includes a case study of Marks and Spencer and their strategies for employee motivation.
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Task 3-HR Study Contents
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INTRODUCTION...........................................................................................................................3 MAIN BODY..................................................................................................................................3 Human resource...........................................................................................................................3 What is motivation?.....................................................................................................................3 Motivational theories...................................................................................................................3 Case study for Marks and Spencer...............................................................................................4 CONCLUSION................................................................................................................................5 REFERENCES................................................................................................................................6
INTRODUCTION Human resource is the department whose job is not only concern with recruiting and selecting the employees for the company but they are also responsible for motivating the employees,measuringtheperformance,providingtherequiredtraininganddevelopment program to employees and the so on. The work of HR is also to undertake the responsibilities of remunerations and promotion related work. This report will discuss about the Human resource, motivation along with the various theories and models for motivation. It will also discuss about the case study of Marks and Spencer Company and what they do to motivate their employees in organisation. MAIN BODY Human resource Humanresourceisadepartmentwhichundertakesalltheworkrelatedwith the employees. They manage and oversee various aspects of human resource like motivations, traininganddevelopment,counselling,establishingtheculture,lawsandpoliciesinan organisation(Baileyandetal.,2018).Humanresourcemanagerroleistoconductthe recruitment and selection program so that they can hire talented workforce for their organisation which can take the organisation at the next higher level. The HR manager also sets the policies in such a way that both the objectives of an organisation and of employee get accomplished. What is motivation? Motivation is a feeling which provides zeal to an individual to perform or achieve a task. There can be various factors that provide motivation to a person. In an organisation, the human resource to motivates the employees various theories or models and different factors for motivation. These factors include both financial and non financial aspects. The financial motivation monetary factors which may includes bonus, increments, increase in salary and the like. The non financial factor for motivation may include appreciation, increase in status, certificate and the like. Motivational theories An organisation uses various motivational theories to keep motivated their employees. Some of these theories may include: Maslow Hierarchy of needs: In this model there are total 5 stages for motivational needs, which comprise of: Physiological needs:This is the first stage for motivation. Here an individual looks for the accomplishment of basic needs like sleep, clothes, food, and shelter and so on (Berman and et al., 2019). A person gets motivated to work if his basic needs get achieved. An organisation can provides these needs by giving the basic salary or wages to employees so that they could be able to afford all these basic needs.
Safety needs:These needs include the elements which provide safety to the people. The will mow choose that work which provides some safety to them for future. An organisation can fulfil this need by providing the safety in jobs, medical allowances or policy to their employees. Belonging needs:At this stage a person looks out for some belongingness and social life. They search for the people with whom they can do friends and can build up a bond. An organisation fulfils this need by establishing an environment or culture where an employee can build friendship with other employees also (Esfahani and et al., 2017). This will create a feeling of belongingness in the employees. Esteem needs:At this stage the person looks for self realisation and status in the society. As in the case with organisation an employee looks for status in his organisation. An organisation fulfils this need by giving the employees an ample opportunity to get promoted. Promotion will help employees in fulfilling their need for status and recognition. Self actualisation needs:At this stage, a person has attained all the goals and desire which he wished for himself. As in the case with organisation, an employee at this stage has attained all the goals and objectives which he has planned from his organisation. Theory X and Theory Y This theory divides the employees into two categories. In theory X, the employees who are very lazy and incompetent in performing their work, the managers use the strategy of carrot and stick for making them work. The manager show them the negative consequences of they would not complete the work or perform as expected. With the fear the employee’s performance gets increases. Whereas in theory Y, those employees lies who are very hard working and put their best in work. Tomotivatethoseemployeesthemanagerusesfinancialandnonfinancialfactorsfor motivation. These factors may include increase in salary, appreciation, bonus and etc. Case study for Marks and Spencer Marks and Spencer is a British multinational company which is engaged in the business of manufacturing of fine quality clothes, home products and selling of food products. The company has expanded its operations at the global level (Li, Rees, and Branine, 2019). The company has a total of 1467 number of stores worldwide. As the company has expanded its operations at a global level they have also adopted diverse work culture in their organisation. The company welcomes the employees whose background or culture is very much different from majority working in office. They do not differentiate them on the basis of background, gender, age, culture, language and so on. The Marks and Spencer company motivates their employees through the use following strategies: Training and development programs:The Company provides the necessary training and development program to the employees so that they can cope up with the external environment needs. By providing them the same the employees gains knowledge which help them in increasing their skills.
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Performance management:The Company manages the performance of their employees at the regular basis. The manager matches the actual performance of their team members with standard performance (Word and Sowa, 2017). Through this he is able to examine the performance gap of each employee. By analysing the same, the manager would be able to recognize the areas where the performance of an employee is lacking behind and also takes the steps accordingly to make the necessary improvements in their performances. CONCLUSION From the report presented above, the role of human resource has been mentioned. A human resource manager’s job is to conduct the recruitment and selection program for the organisation. They also responsible to handle the issues which employee faced in organisation, come up with motivational factors and so on. The organisation uses various theories and models like Theory X and Theory Y to motivate the employees.
REFERENCES Books and Journals Bailey, C., and et al., 2018.Strategic human resource management. Oxford University Press. Berman, E.M., and et al., 2019.Human resource management in public service: Paradoxes, processes, and problems. CQ Press. Esfahani, S.A., and et al., 2017. Sustainable and flexible human resource management for innovative organizations.AD-minister, (30), pp.195-215. Li,S.,Rees,C.J.andBranine,M.,2019.Employees’perceptionsofhumanresource management practices and employee outcomes.Employee Relations: The International Journal. Word, J.K. and Sowa, J.E. eds., 2017.The nonprofit human resource management handbook: From theory to practice. Taylor & Francis.