Team Dynamics and Organisational Behaviours

This essay assignment explores the qualities of effective teams and concepts of organizational behaviour in the context of Uber. It discusses the importance of leadership, teamwork, communication, and positive attitude in achieving organizational goals. The essay also examines theories and models such as Belbin Team role theories and Tuckman's theory to enhance team dynamics. Additionally, it explores concepts like perception, motivated behavior, mutual interest, individual differences, desire to involve, and human dignity. The assignment provides insights into how these concepts and theories can be applied to improve team performance and achieve success in an organization.

Team Dynamics and Organisational
Behaviours Essay Assignment 2 of 2

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Effective team qualities..........................................................................................................1
Theories and models...............................................................................................................3
Concepts and theories of organisational behaviour................................................................5
Impact of concepts of organizational behaviour....................................................................7
CONCLUSION................................................................................................................................9
References:.....................................................................................................................................10

INTRODUCTION
Team management is defined as to manage the team in an organization related to any
department or function so that task given can be accomplished successfully by the team within
limited time duration with full effectiveness. It includes the conflict management, motivation by
leader, leadership qualities, mutual understanding and everything that a team must pertain in it.
Organizational behaviour is defined as the managing the functions in the firm according to the
goals and objectives set while taking care of the workforce who are working in an organization.
All these responsibilities are carried out by the human resource management of the company.
They are responsible for the leadership qualities and management functions in favour of both the
employees and the employers (Creasy and Carnes, 2017). Organization chosen here is the Uber,
it is one of the leading international transport company founded in 2009 in US. It provides
services like transportation services, food delivery, vehicles for rent and many more. The
following discussing is made on the team qualities and concepts of organizational behaviour by
applying various theories and models followed by their impacts on the company in context of
Uber.
MAIN BODY
Effective team qualities
Good in leadership: In organisation lead the whole team in right direction is important to
achieve goals. In context of Uber, they has good leaders to lead the team in proper direction to
achieve success. They provide proper training to drivers for better performance and provide best
services to customers. In new team, they needed good team leader to provide better informations
and guide to divers about safety measures and avoid health issues (Mohanty and Mohanty,
2018).
Support each other: In firm employees must have supporting nature. Every employee face
problems time to time so it is important to help each other to solve out the official problems it
also helps in company's growth. In context of Uber, every drivers helps each other if they face
challenges in work. Some divers could not understand the technology process so team helps
them to understand every thing related to work. New team guide to drivers and customers about
safety measures if any diver not understand, they explain them in proper manner many times so
they can avoid mistakes.
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Focus on results and goals: In organisation focus on right goals and results is necessary for
success. In context of Uber , it is tough job to focus on both such as covid and goals because
company have to follow safety measure and guidelines and also achieve target goals or come up
with best results. New team focus on both goals as well as covid situation to avoid health
problems and achieve right goals at same time. Team planning strategies to success in both terms
(Odor, 2018).
Communicate with each other: In every firm communication is very important to avoid
barriers. In context of Uber, the team leader, employees and divers communication skills are
better if anybody face any kind of issue then they could communicate with each other for finding
the solution. In covid scenario communication of new team is important to avoid any issues
related health.
Honesty: In every organisation team member should be honest about their results and
performance. In firm every one makes mistake sometimes and blame other's for their mistake.
Honesty helps in avoid the mistake or if they done so they apologize for their fault. In context of
Uber they wants to make a new team for provide awareness and guidance about the safety
measures and health measure to divers. Honesty helps in providing right safety guidance so
divers honestly follow all the safety guidance for their health as well as for customer's health
(Presbitero, Roxas and Chadee, 2017).
Positive attitude: In company positive attitude of employees towards work and co workers is
important for maintain strong relationship at workplace. If every employees behave in positive
way with every one there is no communication barrier. In context of Uber they maintain positive
attitude between each other. In new team positive attitude is needed to explain how safety and
health is necessary for everybody's life. For better understanding right attitude is must.
Knowledgeable: In every organisation gaining knowledge is must for lead team in effective
manner. A strong team know about work scope and what are expectation of company from team.
In context of Uber, they gaining knowledge from various source like customers surveys, market
trend, through internet. New team in company first they research about every safety measures
and issues that divers and customers are facing, according to the issues team prepare guidelines
about explain to divers so they can avoid health problems and maintain hygiene. Providing
knowledge about safety and healths issues is important for both divers and customers.
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Contribute the ideas: In company it is important to maintain positive environment so every
employees can share their ideas and opinions to achieve firm goals. In context of Uber, they take
surveys from divers for different ideas because every one has different thoughts so company
receive different ideas. New team in Uber guide to every divers and customers for safety
measure so it important to ask them their thoughts so team can improve their strategies and avoid
health problems. Team can take feedbacks and surveys from customers and divers through
online.
Theories and models
Belbin Team role theories:
 The completer and finisher: This type of people are very introvert and they perform
task individually . They focus on small small information related to goals and target . In
Uber context they focus on every strategy and every minor thing which affect the goals.
Like offers for new joiners and old customers and many more. New team needed proper
information regarding safety measures so they can explain to drivers and customers.
 The team worker: They are friendly in nature and good listeners. They adopt new
techniques easily and perform task in better way. In Uber context, their employees are
very extrovert and adopt new innovations and techniques so could perform better
manner. New team needed friendly nature for providing safety measures with proper
information and help them to understand all guidelines to avoid covid issue.
 The coordinator: In organisation this type of people work with coordination with co
workers. In Uber context , they coordinate with each other for better performance and
more success , in firm employees could not perform individually they has to coordinate
with others. New team needed good coordinator for better understanding and avoid
health problems (Sanders, Snijders and Hallsworth, 2018).
 The implementer: This type of people is organizers and they frame their company
environment and follow accordingly. They are highly disciplined people and piratical
people. In Uber context they frame environment and strategies according based on facts.
They make rules and regulation according their company like they focus on customers
satisfaction and training of drivers. New team needed piratical people for strong
strategies about safety measures.
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 The monitor and evaluator: It takes decisions based on facts, they are generally though
oriented if they find any issues in task then they focus on find out best possibilities.
Monitor and evaluator takes effective decisions in any task or projects and challenges
also. In Uber context , they face many challenges on regular basis such as in
technologies which used by drivers, some times drivers are not skilled so could not use
technology in proper manner. The new team face many challenges such as related to
safety guidelines and explaining about the various health advantages and disadvantages
from Covid and it is important to explain to drivers with practical example.
 The plant: This type of people are very creative and free thinker also. They provide best
original ideas and innovative ideas. If company face any challenges then they provide
innovative solutions with facts. In uber context, they make changes on regular basis such
as they give option to customers to give feedback about their ride experience it helps in
improve their services. New team needed innovative ideas for safety between drivers and
customers (Such and Mutrie, 2017).
 The resource investigator: This type of people have special talent for great networking
in every organisation networking is must for better performance. In Uber context, they
has great networking such as resources networking, financial networking and many
more. New team also needed networking in training or provide covid informations so
company can achieve goals with zero health issues.
 The shaper: This type of peoples very extrovert in company, they give efforts for
achieve goals. They are very dynamic and motivate other team members for achieve
success. They are very positive people in firm. In uber context, they motivate drivers in
best manner like giving rewards, provide training about their work process and help
them. New team needed ability of motivation because some time drivers has fear about
Covid so it is important to guide them in right direction and motivate them for achieving
goals.
 The specialist: This team is specialist in their specific field because they have great
knowledge about their specific subject. They contribute in particular part and provide
strong technical guidance. In Uber context, they have different employees with particular
subject knowledge for better performance like technology expert, trainer, and etc. new
team prepare according to their skills and expert in training field.
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Tuckman's theory:
 Forming: It refers to the allotting the task and in this team workers behave individually.
They are depend on leaders for right direction and roles and responsibilities on individual
basis are not clear. In Uber context , some times they face issue regarding maintain
safety , they need proper guidance for right direction to avoid health issues.
 Storming: At this stage team face challenges and create more conflicts between members
because they plan strategies according to different mind set. In Uber context , they
needed strong thoughts for achieving goals. They face challenges during Covid because
safety issue every one has fear of virus and due to lock-down people are not going out.
New team needed strong strategies for maintain safety as well as success.
 Norming: At this stage team members work with together. In Uber context after lock-
down offices are opened and people have to go out and they need uber taxis for ride so
they work together for increasing profitability and success. New team has to manage both
target and health of drivers and customers.
 Performing: At this stage they focus on task and this is final task. In Uber context they
manage both safety as well as growth. New team provide proper guidance about the
safety measures, covid problems and also teach them how to manage performance and
health, they provide better training to fight with this issues and achieve target goals
(Widmann and Mulder, 2018).
Concepts and theories of organisational behaviour
Concepts
Perception
It is the concept of organizational behaviour where it is important to create positive
perception among the team mates about the business environment and the work assigned to
them. In context of Uber, leader should work on the perceptive nature of their team about the
their role and responsibilities they have to perform in a team (De Vries and Van der Poll, 2018).
Motivated behaviour
It is essential for the leader to motivate their team to accomplish their task with good
potential and inspiration so that return can also be good out of that. In context of Uber, leader
needs to analyse the behaviour of the team mates that how much they are motivated and
accordingly inspire them to do their tasks.
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Mutual interest
It is necessary for the leader to create interest of their team mates in the common task
they are assigned to, this helps the firm to achieve their goals in a more effective manner. In
context of Uber, leader needs to give the reason behind the task they are performing and why it is
important for them to do. This creates the mutual interest among the team mates (Fleming and
Pretti, 2019).
Individual differences
It is significant for the leader to understand the individual goals and interest of the people
so that they can deal with them accordingly because without identifying such things, it would be
difficult for them to communicate with their team mates. In context of Uber, leader needs to
personalise their team mates individual desires so that they can follow their task accordingly.
Desire to involve
It is important for the leader to involve their team mates in decision making process so
that they can get motivated and takes initiation in participation in further process. In context of
Uber, leader must adopt the democratic style of leadership so that they can lead the way as well
as can motivate their team mates to participate in decision making with new ideas (Jones,
Napiersky and Lyubovnikova, 2019).
Human dignity
This concept is related to the respect, value and equality to a person which every
employee desires to receive in an organisation. In context of Uber, leader must take care that
their team mates won't suffer any kind of discrimination or disrespect from anyone because these
are the things which are expected on priority by any employee of an organization.
Theories
Path-goal leadership
It is defined as the leadership theory which states that the leader must influence their
team mates to succeed their goal by leading them the path and guiding them the way and
resources which are needed by them. In context of Uber, leader must focus on three different
approaches, that are, leaders behaviour, team mates personal characteristics and environmental
characteristics. Leaders behaviour includes that they must be directive, supportive, participative
and achievement oriented. Personal characteristics includes the identifying the abilities of
perceiving and locus control on them. Environmental characteristics includes the structure of the
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task assigned to their group in an easy and understandable manner by their team mates. This
theory of leadership can help the leader and as well as an organization to effectively formulate
their team and prepare their team mates to work on the task by following this leadership theory
as it contains the understanding behaviour of leaders, team mates and environment as well
(Kirrane, Kilroy and O’Connor, 2019).
Contingency theory
It is defined as the leadership style which states that there are different types of leadership
models are given by different authors according to the situations to apply. It is not important to
follow one leadership style at a time, instead it is essential to change according to the current
situation in an organization for the efficient working of the company. In context of Uber, leader
can adopt the situational leadership model because this style teaches them that how they can
change their style frequently as per the situation in an organization. Change is important in the
company similarly, change in leadership style is also equally important to face the variety of
situations depends that they affecting the operation of the company in the positive or negative
manner. Some times it can depend on the behaviours of the employees as well. Therefore,
adopting such leadership model can bring harmony in an organization and improved operations
in the company.
Impact of concepts of organizational behaviour
Positive impact
Motivation
It is one of the major positive impact of organizational behaviour because motivation is a
feature which every employee wants in their working area. In context of Uber, if team is
motivated in terms of monetary or either non-monetary terms, leader must apply that because
motivation influences the behaviour of the employees in working hard for the team (Kitchin,
2017).
Increment in productivity
If concepts of organizational behaviour is applied accurately on the workforce of an
organization then it can definitely lead to the increased productivity. In context of Uber, if leader
direct their team mates and guide them with good and inspirational behaviour then employees
can put their best efforts to accomplish their task thus increasing the productivity.
Job satisfaction
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Concepts of organizational behaviour includes the activities which enhances the
employee performance and leads to job satisfaction in them. In context of Uber, if leader wants
their employees to perform well in their tasks then it is important to realise them that they are
satisfied with the job because it results in their efficient work (Lin and Sanders, 2017).
Improvement in team work
It is important to create good relationship between the employers and employees so that
they can be well satisfied with the people who are working with them and can maintain their
social life as well. In context of Uber, leaders can conduct activities in order to create and form
the relationship between them so that work can be improved in a team.
Conflict management
Organizational behaviour majorly focus on the management of conflicts and disputes
happening in an organization among the employees. In context of Uber, leaders needs to focus
on conflict management part as it is very essential for the proper operations in an organization. If
work is to be done in an appropriate manner with cooperation and coordination among the team
mates then management of conflicts are necessary to handle in the company (Long, 2018).
Reduction in turnover
There are various concepts in organizational behaviour which are positive in the terms of
employees as well as for the employers which results in the reduction of turnover of employees.
In context of Uber, leaders needs to understand the employee concerns and treat them
accordingly because if employee didn't get any desirable treatment in the working environment
of an organization then it can lead to the increment of turnover so it is important to follow
concepts of organizational behaviour in order to reduce the reduction in turnover.
Negative impact
Heavy time, energy and money required
To follow the concepts of organizational behaviour, there is a lot of time, energy and
money required to accomplish these because handling employees is not an easy task. It can also
lead to the distraction in organizational goals and objectives.
Incompatibility of culture
There are employees which are from different background and culture. So it can be
difficult for the company to create the compatibility among them, and without compatibility of
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culture, it can be difficult for the company to satisfy their employees in terms of working
environment in an organization (McKibben, 2017).
CONCLUSION
It is concluded that team dynamics in organizational behaviour is an important part to
study and analyse because it helps the firm of improvement in their operations. As until the
workforce is not satisfied with their work and environment of the company, it can be difficult for
them to complete the task assigned to them. This is all managed by good team management by
human resource department and applying the organizational behaviour concepts to it. Therefore,
this reports covers the qualities of effective team using Belbin and Tuckman theories, concepts
of organizational behaviour using the path-goal leadership and contingency theories and
analysing the impacts on organizational behavioural of an organization.
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References:
Books and Journals
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effective Lean transformations. Production & Manufacturing Research. 6(1). pp.284-
307.
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dynamics. Journal of Hospitality, Leisure, Sport & Tourism Education, 25, p.100209.
Jones, R.J., Napiersky, U. and Lyubovnikova, J., 2019. Conceptualizing the distinctiveness of
team coaching. Journal of Managerial Psychology.
Kirrane, M., Kilroy, S. and O’Connor, C., 2019. The moderating effect of team psychological
empowerment on the relationship between abusive supervision and
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Kitchin, D., 2017. An introduction to organisational behaviour for managers and engineers: A
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Lin, C.H. and Sanders, K., 2017. HRM and innovation: a multi‐level organisational learning
perspective. Human Resource Management Journal. 27(2). pp.300-317.
Long, S., 2018. The perverse organisation and its deadly sins. Routledge.
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Odor, H.O., 2018. Organisational culture and dynamics. Global Journal of Management and
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