Technology and Business: Advantages and Disadvantages of E-commerce for Mac Donald's
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Added on  2023/06/03
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This article discusses the role of technology in business, the advantages and disadvantages of technology, and the different types of e-commerce. It also explores the features of the Mac Donald's e-commerce website and provides recommendations for improvement.
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Running head: Technology and Business Technology and Business Name of the company Name of the University Author note
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1Technology and Business Table of Contents Technology and Business................................................................................................................1 Overview of the company................................................................................................................3 Technology in business....................................................................................................................3 Advantages of technology...........................................................................................................4 Disadvantages of technology:......................................................................................................4 E commerce.....................................................................................................................................4 Business to business:...............................................................................................................5 Consumer to business:.............................................................................................................5 Business to consumer:.............................................................................................................5 Consumer to consumer:...........................................................................................................6 Advantages of ecommerce...........................................................................................................6 Disadvantages of ecommerce:.....................................................................................................6 Features of the Mac Donald’s e-commerce website:.......................................................................7 Advantages:.................................................................................................................................8 Disadvantages:.............................................................................................................................8 Recommendation.............................................................................................................................8 References........................................................................................................................................9
2Technology and Business Overview of the company Mac Donald’s is a popular fast food chain of restaurants that is established in America, theorganizationismultinationalandhasbeenoperatinginAustraliafrom1971 (Mcdonalds.com.au 2018). There are currently over 970 outlets in Australia, the company also employs around 10,000 people in the country. The company has a franchise system of expansion in the internationalterritory and 80 percent of the franchise holdersin the country are Australians. And the rest of the restaurants are direct investments of the company and hence are run and managed by Mac Donald’s (Mcdonalds.com.au 2018). Technology in business With progression in technology there are a number of software as well as hardware developed and innovated to support the business environment (Weaver et al. 2017). Technology is considered to be one of the most important external environment factors in business; organizations have to keep in sync with the technological advances in order to meet the requirements of the industry as well as the requirements of the employees (Dunning 2013). There is software to manage the human resource, logistics and supply chain, there are hardware devices and mechanisms which are used to reduce the workload and make the process of business more organized. Technology is used in every step in an established organization, one of the most important part of the business function relies on communication. Communication is more than 70 percent dependent on technology (Westerman, Bonnet and McAfee 2014). E-mail, telephone, internal communication website, presentations etc are all part of the communication process (Botha et al. 2014).
3Technology and Business Advantages of technology Technology is a boon to the business environment; it provides the business with better opportunities of growth and development (Dunning 2013). It provides the management with directions towards developing responsible and sustainable strategies in the business. It helps the business to achieve the objectives in a better and organized way (Drnevich and Croson 2013). Disadvantages of technology: Astechnologybringsrevolutionarychangesinbusinesssphere,therearecertain disadvantages too which are occurred improper handling of technical stuffs or lack of knowledge (Otoo, Acheampong and Otoo, 2017). The implementation of technology and its successfulness depends upon the effective training of the employees who hold the responsibility operating the technology based business. Thus, a major risk remains involved in the process of the ecommerce in relation with lack of knowledge of the persons responsible for the activities. Environmental issues are another major concern in relation with technology and business. Implementation of modern technology demands modern infrastructure like air conditioned setting and so on (Otoo, Acheampong and Otoo, 2017). This modern machine generates greenhouse gases which impact on the environment in an adverse manner. On the other hand, there are issues related with the printing of documents and waste packaging using several chemicals. All this adversely influence the whole environment. E commerce The term e commerce refers to the idea of business which is conducted through the usage ofcomputers,telephonesandotherelectronicmediums(JoshiandDumbre,2017).The automated teller machines thus hold a major importance in order exchange of money and other
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4Technology and Business paper-related documents. The major activities that are classified as the ecommerce activities are as the below mentioned: Procurement Control of inventory Exchange of money Process of transaction The fulfillment of order Support to customers Non repudiation of authentication The each types of ecommerce will be discussed in the below: Business to business:the concept of business within companies and the whole idea of the business are to initiate and increase trade among companies (Joshi and Dumbre, 2017). In the mode of business to business, the companies negotiate in terms of quantity, pricing and so on. Consumer to business:In the business type of consumer to business, a customer’s sends his project details along with budget to the business (Allen et al. 2018). Businesses or companies respond to that bid on the project after reviewing the project. Then the consumer makes the ultimate selection of the company in order to complete the project. Business to consumer:In this type of ecommerce, companies conduct business by selling the products or ideas directly to the consumers (Joshi and Dumbre, 2017). Hence, for the means of this business type, the entire business is conducted using shopping cart options and catalogues.
6Technology and Business products (Allen et al. 2018). On the other hand, there are other issues as well. For instances, often technical issues are occurred causing disruption in the business process. As a result, it is seen that customer satisfaction becomes a major issue for companies dealing into ecommerce practice. Environmental issues are another major concern in relation with technology and business.Implementationofmoderntechnologydemandsmoderninfrastructurelikeair conditioned setting and so on. Features of the Mac Donald’s e-commerce website: Mac Donald’s is a multinational organization that is based out of America and the company has also segregated the e-commerce segment according to the country as well.The Australian division of the site has the extension of .au (Mcdonalds.com.au 2018). Mac Donald’s is a popular brick and mortar chain of restaurants and the company has over the years tried to keep up with the trends of the business and thus with technological innovations and acceptance of technology among the target market of the company, Mac Donald’s also ventured into developing the e-commerce services to the customers. Take away and take out has been a part of the service for a long time with the introduction of the e- commerce services Mac Donald’s have achieved another segment of target market as well. The most striking feature of the E-commerce website is promotional aspect, for instances, the deals of the day, the promotion of the mobile application which are also a part of the e- commerce site, introduction of new products in the menu etc. The website also helps the visitor of the website find the nearest store as well as help the visitor to download the application in the mobile and then place an order (Mcdonalds.com.au 2018).
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7Technology and Business The website of Mac Donald’s Australia does not allow the visitor to order food rather it is an informative website about the company. It has descriptive data regarding the menu that is available in Australia and the places where the restaurant is located. It also has the job openings and other such corporate information (Mcdonalds.com.au 2018). The information is very easily available for the customers as the labeling and the tabs that are made are clear. However, the website cannot be termed as e-commerce as the food cannot be ordered from the website (Mcdonalds.com.au 2018). Advantages: All the information of that a customer requires in ordering the food is available in the website. The link directs the download option that the customers will choose. Disadvantages: The process is complex; if the customer logs in to look for ordering the food they would want it to be hassle free. If the customer does not want to download another mobile application then he or she would like to skip from the option and order from some other website. Recommendation It is recommended for the company to allow the customers to order food form the website as well. This will provide the customers with more options to reach out to the service. Another recommendation for the website is to allow the people to locate the store and be able to place an order from the specific store.
9Technology and Business Otoo, A.A.A., Li, Z., Acheampong, P. and Otoo, C.O.A., 2017. Electronic Commerce in InternationalTradeinEmergingEconomies:AQualitativeReviewofChallengesand Opportunities.AUSTRALIANJOURNALOFECONOMICSANDMANAGEMENT SCIENCES,7(5). Weaver, P., Jansen, L., Van Grootveld, G., Van Spiegel, E. and Vergragt, P., 2017.Sustainable technology development. Routledge. Westerman, G., Bonnet, D. and McAfee, A., 2014.Leading digital: Turning technology into business transformation. Harvard Business Press.