Technology Essential for Managers: Telstra Corporation Limited

Running head: TECHNOLOGY ESSENTIAL FOR MANAGERS
Technology Essential for Managers: Telstra Corporation Limited
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TECHNOLOGY ESSENTIAL FOR MANAGERS
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
1. Key Pieces of Infrastructure for Telstra.............................................................................2
2. Theories Reflecting of Infrastructure Management...........................................................4
3. Process of Management of Information Technology.........................................................5
4. Suggestion for Risk and Security Management and Mitigation........................................8
Conclusion..................................................................................................................................9
References................................................................................................................................11

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TECHNOLOGY ESSENTIAL FOR MANAGERS
Introduction
The information technology can be stated as the utilization of systems for the purpose
of storing, retrieving, transmitting and even manipulating data and information (Dahlstrom,
Walker and Dziuban 2013). This is the basic subset of ICT or information and
communications technology. With the proper utilization of information technology, any type
of operation for the information is easily possible. The process of decision making is quite
easier and hence is thus easily executed by all users. There are various products and services
of this information technology that are required to be managed properly by the users
(Dahlstrom and Bichsel 2014). The following report outlines a brief discussion on the
infrastructure management of Telstra Corporation Limited. Moreover, the entire process of
managing the information technology after taking into consideration the vendor management,
COBIT, scalability and many more. Finally, proper suggestions will also be provided in this
report.
Discussion
1. Key Pieces of Infrastructure for Telstra
The information technology infrastructure of Telstra Corporation Limited is the
proper amalgamation of software, hardware, human resources and networks, which
eventually enable the organization in properly delivering the various services of information
technology for its customers (Eason 2014). Since, Telstra Corporation Limited is a
telecommunications company, it is important for them to maintain as well as manage the
infrastructure easily and promptly. The most important and significant pieces or components
of the information technology infrastructure of Telstra Corporation Limited are given below:

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TECHNOLOGY ESSENTIAL FOR MANAGERS
i) Hardware: The first and the foremost important and significant component of the
information technology infrastructure of Telstra is the hardware. Without this hardware, it is
not at all possible to have all types of information technology services (Bilbao-Osorio, Dutta
and Lanvin 2013). This particular organization requires the servers, switches, computers,
systems, routers and any other equipment.
ii) Software: The next important piece of infrastructure is software. The respective
hardware is completely useful without the software and the software is responsible for
including the productivity applications, CRM or customer relationship management services
and ERP or enterprise resource planning applications (Marchewka 2014). Most of these
applications is subsequently bought from the shelf and is developed by the specific
department of IT on the basis of their requirements.
iii) Internet Connection: Another vital and noteworthy piece of the IT infrastructure
of Telstra is the Internet connection. The modern business could be easily conducted with the
help of this type of Internet connectivity. It is extremely important for the network connection
as the staffs of Telstra is completely dependent on the web access, electronic mails and phone
services through Voice over Internet Protocol (Holtshouse 2013). This type of Internet
connectivity is extremely mandatory for Telstra and since they provide telecommunications
services, it is important for them to run the wires and also to set up the networking switches,
routers and hubs.
iv) Information Technology People: The next significant and extremely vital piece of
the information technology infrastructure within the organization of Telstra Corporation
Limited is the people related to IT or the several experts of IT (Bloom et al., 2014). The
professionals of information technology like system administrators, developers as well as