Customer Needs Analysis & Product Development

This assignment involves conducting market research to identify customer needs and wants, developing a questionnaire related to technology management and product development, and planning for the next week's activities. It also requires analyzing risks, issues, and problems encountered during research, generating new ideas for project direction changes, and documenting learnings from targeted audience interactions.

TECHNOLOGY
MANAGEMENT

Table of Contents

INTRODUCTION...........................................................................................................................1
Main body .......................................................................................................................................1
Technology is a necessity............................................................................................................1
Product development...................................................................................................................1
Role of drone in goods distribution system ................................................................................2
Process for new business developments.....................................................................................3
Impact of the decision on business development........................................................................3
Factor which affects the business development and technology management...........................4
Identification on the opportunities and challenges of the business in regard to the product
development................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
The technology in the current market is playing the crucial role. It is rapidly growing
process. It is inclusive of the things like planning, design, operation and control of technology
products (Appio and et.al., 2017). The innovation is the key tool in technology this have to be
change with the time factor. In this project it has been addressed to produce the product in the
market which can help in term of deliver the good on time. The suggested company to elaborate
this study is Amazon. This organisation is taking drone factor to distribute products to their
customer so that it can reduce the time. Recently, they are focusing on the development in the
product's delivery system. Due to high traffic the distribution factor got delayed and customer
tends to dissatisfied with the services of the business enterprise.
Main body
Technology is a necessity
Technology in business helps in to growing the productivity and profitability. It plays
crucial role in relation to bringing changes in the market. They work in the manner to have
tremendous growth and better approach. The provides the new way in term to have faster,
effective and efficient way of performing the activities of the business. It helps as the speed up
the working efficiency, reducing the time factor and effective with regard to maintain the
multiple objectives of the business (Nicholas and Steyn, 2017). Its helps in reducing the overall
cost of the business operations. It helps as the speed up the working efficiency, reducing the
time factor and effective with regard to maintain the multiple objectives of the business. Its helps
in reducing the overall cost of the business operations. It helps in manner to enhance the growth
of the market.
Product development
The creation of the product helps in to grow the profitability of the market. It works to
gather the attraction of the consumer so that they can buy the goods and benefits can have. This
term involves in giving the modification to the existing product in the market. The main
objective behind this approach is to satisfy the customer and grow the productivity and
profitability of the firm (Hallstedt, 2017). In this report the market is taking step in order to
develop the product like drone in the market. It helps in manner to bringing changes in the goods'
delivery system so that customer can have their product within the give time period. This kind of
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approach helps in manner to have firm growth in the market. In this report the market is taking
step in order to develop the product like drone in the market. It helps in manner to bringing
changes in the goods' delivery system so that customer can have their product within the give
time period. This kind of approach helps in manner to have firm growth in the market.
Role of drone in goods distribution system
In this present scenario this report is inclusive of the study on development in the
product's delivery system with the help of drone system so that customer can get their product
within the stipulated time. The Amazon has its own large corporation of the business. To have
the growth in the market the delivery and quality product should be effective in order to
maximise efficiency. The drone is the kind of the aerial system it does not carry and human
operator. It is an electronic device which works with the help of the aerodynamic force to lift up
the vehicle. The Amazon is taking various steps in order to have this system in their organisation
so that they can save their time and distribute the good and service in the effective and efficient
manner. It works as the delivery lorry of the future, as per the Amazon (Lang, 2017). Currently
they are taking testing of the aerial operator to know the effective approach of this system. This
is the best way to distribute the products in the different environment. The drone system is very
effective it delivers the product in the manner to have growth in the market. They are taking
initiative in term to make delivery approach easy within the rural to urban areas. This is the quite
different service other than the providers of different online shop stores. This the environment
friend product service this can not make noise pollution if it manufactured properly than it wont
be loud and obnoxious.
This is one of the several companies who is going to adopt this drone delivery in reality. This
only will carry the products which are light and compact products. The company should have the
facility of the landing mat with the help of this drone can be land. It is very helpful in to have
product on the time. The customer can be satisfied with the effective and efficient services of the
company. Due to the traffic on the road the distribution service of the product and services get
delayed and his factor tends to attract the customer mind to another online store who can give the
services within the given time framework.
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Process for new business developments
The business can be developed in the effective manner if the process is take is well
established in term to have profitability in the firm. The development can be happen if company
is adopting innovative services. This process in inclusive of the following aspects like-
1. The recruitment should be done in the right time with the right personnel. The person
should be enough qualified in term to deal with the clients.
2. The opportunity not always knocks the door. In business dealing with the right person in
the essential task to perform the enterprise activities (Nicholas and Steyn, 2017).
3. The focus should be give on the satisfaction factor of the client. He should be satisfied
with the services only in this manner form can earn productivity and profitability. The
main motto of the form should be customer satisfaction.
4. The service should be excellent in the term to that there is no delay in the delivery of they
product. The quality of the good should be effective so it can attract the client
satisfaction.
5. The business man should have two kinds of approach for performing the business
activities that is quantitative as well as qualitative.
6. Innovation in the business it's the best kind of the strategy. To cope up with the
competition it plays the crucial role in term to have growth and productive in the market.
Innovative products in the organisation helps in the manner to achieve the goals of the
business.
Impact of the decision on business development
In business enterprise the decision plays crucial role in relation to making organisation
more effective. The decision making process in the organisation should be in the expertise
manner. In this repost the chosen organisation named Amazon is taking decision in relation to
take initiative with regard to have drawn facility so that customer can get satisfied with the
delivery of the serves with the time manner (Zemliansky and Berry, 2017). The main aim behind
this approach is to satisfied their potential customer with their services in the market. It can be
done with the help of the innovation, imitation and renovation of the commodities and their
related services. Its helps in the manner to achieve the expected sales revenue. Increasing in the
sales revenue help in terms to enlarging the financial strength of the organisation. The decision
should be taken by the efficient managers so that can promote the business activities in the most
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efficient way. The decision in relation to product development in the competitive market enhance
the image of the firm. This thing helps as to increase the economic growth and standard of living
of the person. With the good decision an organisation can work in the most effective and
efficient way. The decision should be taken in the organisation with the view to make good
analysing in the role of the work.
Th strategic and operational activity of the business work in manner to have good and effective
decision making with the help of this approach like-
1. vision statement
2. mission statement
3. analysis
4. strategy formulation
5. Strategy implementation.
This all process in the business are required to be done in the manner to have effective and
efficient growth of the organisation. The business should take small initiatives with the good
decision so that growth can be happen in term to have future direction in the efficient manner.
Factor which affects the business development and technology management.
In the organisation there are various elements which has impact on the technology
management and business development process. There is study on the product relates to the
factors which are influencing the business development process are as-
The term product analysis is the process which work in manner to make identification the new
features of the commodity (Schöggl, Baumgartner and Hofer, 2017). The main object is
understood the demand of the product and take initiative in the manner to have improvements.
There are some factors which influence the demand of the good are as-
1. Cost- The cost in manner to incurred on the expenses of the material and labour to
manufacture the commodity. The goods can be produce in the more quantity if there is
economical cost factor with the qualifies service. The drone system is the cost effective
process.
2. Quality- the quality of the product and services plays the crucial role in term to have
development in the business. The productivity and profitability of the firm can be
enhanced if the firm is taking efforts to deliver the goods and commodities within the
given time period.
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3. Customer requirement. The neds of the buyers changes with the time they tend to attract
the product which has more unique design and the feature. The current market is already
rapidly growing market (Kim, An and Choi, 2017). So the business take initiative in
order to make to product the innovative products and services to the market. The Amazon
is taking various efforts in relation to this.
4. Company identity- The innovative service and product always enhance the brand image
of the company.
5. Fashion- The Amazon deals in the fashion products. The customer can only attract with
their services if they work in the manner to have new and fashionable products with they
innovative services like the drone system.
Some factors which can influence the technology management-
To develop the product in the good manner there should be effective understanding of the
appropriate strategies of the technology management. The Amazon is taking various steps in
order to promote the services in relation to enhance the growth of the market with their effective
services (Homburg and et.al., 2017). This process is essential for bringing the development in the
strategies plans for the assessment and the technology management. This term is inclusive of the
following factors are as-
1. The policy of national development.
2. The health needs of the services.
3. The political commitment and the government intervention.
4. The globalisation factor and intellectual property right of the business.
5. National development policy in relation to make changes in the technology.
Identification on the opportunities and challenges of the business in regard to the product
development.
The timely changes is the product plays the crucial role in relation to grow the profit of
the firm. The market is very much differ from the other market. The opportunity and challenges
of the market are to be identifies on the basis of consumer needs and preferences. The current
market is the rapidly growing market in this thee are various factor which are working on the
manner to have growth of the firm (Hallstedt, 2017). The marketers should understand the buyers
needs and they work in the manner to have work. The product has to be developed in the timely
manner so the client satisfaction is tends to increase. The organisation named Amazon is taking
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various step in relation to add the facility of the drone so that customer can have their product
and service within the given time period. This facility helps in the manner to have productivity
and profitability of the firm.
CONCLUSION
The term product development means bringing modification in relation to have growth of the
firm. The current market is rapidly growing market. The new technology should be invented in
the market with regard to have attraction of the customer on the services. From this project report
it has been concluded that the technology development plays the essential role. The company
named Amazon is taking various steps in relation to have the profitability with the help of timely
deliver of services to the customer. They are introducing drone facility so that customer are not
to deal with delayed services due to traffic. The process, challenges and factors of the business
and technology development are been addressed in this report. The all the research about the
topic has been done on the true and facts basis.
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REFERENCES
Journal & Book
Appio, F.P and et.al., 2017. On designers’ use of biomimicry tools during the new product
development process: an empirical investigation. Technology Analysis & Strategic
Management. 29(7). pp.775-789.
Hallstedt, S.I., 2017. Sustainability criteria and sustainability compliance index for decision
support in product development. Journal of Cleaner production. (140). pp.251-266.
Homburg, C and et.al., 2017. The contingent roles of R&D–sales versus R&D–marketing
cooperation in new-product development of business-to-business firms. International
Journal of Research in Marketing. 34(1). pp.212-230.
Kim, N.H., An, D. and Choi, J.H., 2017. Introduction. In Prognostics and Health Management of
Engineering Systems. Springer International Publishing.
Lang, M.K., 2017. Computational Systems & Software Environment (CSSE) Advanced
Technology Development and Mitigation (ATDM): ASC Sub-Program Highlights (No.
LA-UR-17-24512). Los Alamos National Laboratory (LANL).
Nicholas, J.M. and Steyn, H., 2017. Project management for engineering, business and
technology. Taylor & Francis.
Oxborrow, L., Goworek, H., Claxton, S., Cooper, T.H., Hill, H. and McLaren, A., 2017, July.
MANAGING SUSTAINABILITY IN THE FASHION BUSINESS: EXPLORING
CHALLENGES IN PRODUCT DEVELOPMENT FOR CLOTHING LONGEVITY. In
2017 Global Fashion Management Conference at Vienna.
Schöggl, J.P., Baumgartner, R.J. and Hofer, D., 2017. Improving sustainability performance in
early phases of product design: A checklist for sustainable product development tested in
the automotive industry. Journal of Cleaner Production. 140. pp.1602-1617.
Tommasini, D., Auchmann, B., Bajas, H., Bajko, M., Ballarino, A., Bellomo, G., Benedikt, M.,
Bermudez, S.I., Bordini, B., Bottura, L. and Buzio, M., 2017. The 16 T dipole
development program for FCC. IEEE Transactions on Applied Superconductivity. 27(4).
pp.1-5.
Zemliansky, P. and Berry, L., 2017. A Writing-Across-the-Curriculum Faculty Development
Program: An Experience Report. IEEE Transactions on Professional Communication,
60(3). pp.306-316.
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Online
The Technology development system 2017 [Online]. Available through:
<http://www.hmc.org.uk/about-hmc/projects/the-british-education-system/>. [Accessed
on 19th Augest 2017].
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LOG BOOK
Week 1
1.1 Update on weekly research Information which is given on technology
management.
1.2 Risks and Issues Threat of not bringing the innovation in timely
manner due to inefficient technology.
1.3 Problems encountered In the manner to bringing modification in the
services with the innovative approaches.
1.4 New ideas and Change of project direction Using of the new techniques and technologies
for the fastest delivery of the service with the
use of innovative method like drone.
1.5 Learnings Effective objectives and techniques to make
better improvement in the quality and services.
1.6 planning for Next Week Better modification which can satisfy the needs
of the customer.
1.7 Project plan Targeting on modification and innovation of the
services in relation to have effective approach.
1.8 Supervisor comments Product development and technology
management should be done in the correct
manner.
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Week 2
1.1 Update on weekly research Outcomes which is to be achieved based on the
term like technology management services of
the innovation.
1.2 Risks and Issues Incurred cost can have adverse effect.
1.3 Problems encountered Technical problem can be faced due to the
facility of the drone. Some error related to
electronic devises are to happened in the future.
1.4 New ideas and Change of project direction For this project new and experience employees
should be needed. The main target is to have
client satisfaction.
1.5 Learnings To conduct survey updated technology should
be used
1.6 planning for Next Week In the market proper research needs to be done
in relation to have innovative and technological
management.
1.7 Project plan People which are related and used in the
different company activities and analyse the
each data in the corrective manner.
1.8 Supervisor comments Proper improvements should be needed in
relation to the product development process. It
is the matter of the sensitivity.
Week 3
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1.1 Update on weekly research Outcomes which are related to the innovation
and modifications.
1.2 Risks and Issues Not providing the proper quality of the services
to the customer.
1.3 Problems encountered Problem face by the employees in completing
the project that is evaluation of information in
the better approach is the loopholes in this
method of technology development.
1.4 New ideas and Change of project direction Proper research should be conduct by using
appropriate techniques and tools of the
technology development.
1.5 Learnings To use data analysis techniques and method of
the innovations.
1.6 planning for Next Week Research to be done in the market to find out the
needs and wants of the customer.
1.7 Project plan By doing the survey, questionnaire is to be made
which is related to technology management and
product development activities.
1.8 Supervisor comments Effective work with the efficient technology.
Week 4
1.1 Update on weekly research Research to be conduct on the basis of needs of
the society and the customers.
1.2 Risks and Issues Distribution where the need can be analysed.
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1.3 Problems encountered Divide parts of the research in to the employees
they work in the diverse nature.
1.4 New ideas and Change of project direction Proper use of technology as well as experienced
employees to maintain the client satisfaction.
1.5 Learnings Simple question for targeted audience to make
further modification in relation to product
development.
1.6 planning for Next Week Research on the needs of the customers.
1.7 Project plan They have to use appropriate technology so the
satisfaction of the client can be achieved.
1.8 Supervisor comments Impressive work with efficient services.
Week 5
1.1 Update on weekly research Environmental needs of the people and their
needs.
1.2 Risks and Issues Distinctive opinions of the distinctive people
leads to have chaos performance in the
organisation.
1.3 Problems encountered Discussion based on the targeted audience for
the technology management aspects.
1.4 New ideas and Change of project direction Use of employees which are related to the points
and try them to have more modification process
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related to the quality of the product and service.
1.5 Learnings Human behaviours with technology
management.
1.6 planning for Next Week Better work has to be provided by the managers
and they have to make appropriate plan on the
basis of questionnaire.
1.7 Project plan A questionnaire distribution by the mails to the
selected customers so the reviews can be
collected in the effectively manner.
1.8 Supervisor comments Better idea with the innovative approach.
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