Examining the Role of Technology in Operational and Service Management at Mark and Spencer

This report evaluates the embedding of technology in operational and service management at Mark and Spencer, and the assistance of supporting functions in the success of the organization. It also discusses the impact of operational management practices on the efficiency of the organization.

Bm563 Operations and
Service Management

Table of Contents
INTRODUCTION .........................................................................................................................1
MAIN BODY...................................................................................................................................1
Determine one department management practice with in a business - .................................1
Evaluate the embedding of technology in these procedures and also that how these have
already been attained...................................................................................................................4
Elaborate the assistance of supporting functions in the success of the organisation with their
link to present operation management practice...........................................................................5
The supporting functions plays important role in operation management practice. Some are
given below:................................................................................................................................6
CONCLUSION................................................................................................................................6
References:.......................................................................................................................................6

INTRODUCTION
Operational management is being included as the most crucial areas of the company
which helps the business in making the higher level of impressiveness (Hartmann, Weiss,
Newman and Hoegl, 2020). It is link to making and managing the various things with in the
business and responsibility for changing the raw sources into the completed goods, which
leads in maximizing the organisational profit. Along with that service management may be
justified as to operate on the desired aim in regards to give high service management might
be defined in objective to give high quality of services to the users the additional some new
values in their life. So both the links that is services and operation management helps the
company in serving effective services to the buyers by analysing the requirements of users.
The following report is based on the Mark and Spencer it is well known brand that serves
services in global nation. It was founded in 1884 by Michele mark and Thomas Spencer. Its
headquarter is in London UK. This report will cover the evaluation of duty in the technology
in the operational and services management and the features which are linked to the activity
practices which helps in assuring the company success.
MAIN BODY
Determine one department management practice with in a business -
M&S is the well knowm brand in global country that majorly serves services in London
UK. The company gives their services all across the worldwide via online and offline
services . They have variety of products and services that are clothes, fashionbles and v
beauty range. With in this respective company has around 1037 outlets and 472
warehouses in the globe. In regards to create their brand specific the management of the
M&S concentrate on the traditional concepts with new and creative thoughts. An
individuals takes full benefit of unique stand out in the competitive amrketplace without
losing its current trends.
Its major features includes selling brands of various goods and services to users they
serve a wide range of goods and clothing and household goods of great value and quality of
users. The management of the respective company constantly develop their goods and
gives services that brings actual practical advantages to their buyers just as H&M, and
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many others. Their first and the foremost goals of the consider company is to remain engage
in the selling and manufacturing goods (Gonçalves, d'Angelo and Rocha, 2022.).
It is basically a management process in business management practices in regards to
manage a huge level of efficiency along with that effectiveness a company . The operational
manager of the company acts assignment department is the management of goods activities
with in the company. This theory is an study utilised to structure and manage business
activity with in an business in order to act the features of the business as impressive as
possible . This study concentrate on the analysis and maintenance kinds of
features from which some of them are listed in below report-
1. production planning - it produces means that the manager requires to have vision
activities in the production process. Managing requires to give the required
comment and produce the essential development. In this manager not only analyse
but also they analyse the how the goods and services will be manufactured that laid
down.
2. production control - this production procedure means that the managers requires to
oversee the planned activity in the production process. Managing requires to give
the essential response and make the essential developments . It is a phase that also
considers raw material buyers and assets management.
3. quality control - the activity straightly manages the activity of quality management
link practices in regards to be assure that the goods are created as per the
specification and introduction quality standards.
in link to the M&S, the management of the company are giving excellent quality of goods and
services,as per the needs of the buyers. They invent their goods on daily basis and create the
good on the basis of standard which helps in improving long term as well as strong
connection with the users. An individuals company management buyers their raw material
from the different nations just as Bangladesh ,sri lanka and many others (Glebovskiy, 2019).
Critically analyse how this operation management practice impacts the organisation in
regards to efficiency
One of the major role of the operation management is to supervise the organisation. It basically
undertakes to operate the entire management process cycle, along with operations such as
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planning , organising, controlling and monitoring and manufacturing of goods and services. The
management of an organisation depends its management team. Therefore , the result is always
impressive where the management team and other staff perform their duty actively with care and
caution. The operation management plays a key role in enhancing the productivity of an
organisation (Clothier, 2019.). Following are the major tasks which makes significant impact on
maintaining the efficiency of the company:
 Maintaining high quality goods and services: with the view to produce efficient
product and services, the operation management keep checking and records the
consistency of each product before its shipment made to consumer. By doing this it
maintains the quality of the product.
 Ensures customer satisfaction : customer satisfaction is the foremost priority for any
organisation, because the businesses of goods and services are customer oriented. The
organisation must ensure that the clients of it are fully satisfied with the quality of
product along with the reasonable cost of the product.
 Productivity: along with many other functions , the other main function of operation
management is to improvise and increase the productivity within specified standards and
ensures the availability of its manufacturing resources which could be used effectively
and timely in manufacturing the goods and product and maintain the supply chain. Proper
management in this area impacts positively on the efficiency of the organisation.
 Reduced Cost of Operation: the market cost of the final product is the result of its
manufacturing process. Reduction in the cost can affects the organisation in both ways ,
it could be negative or positive. It depends on the market , the operation management has
to research and study the market and its competitor and considering all the relevant facts
it decides the cost. Operation management also takes measure to ensure the appropriate
functioning of the machines which helps in cost savings (Cipriano and Za, 2022).
 Supply chain management: its a process of converting raw material into the final
product by using the proper supply and shipping method of the product.
 Making process coordination: managing and prioritizing the important activities
improves work process . Therefore all the relevant resources and time neds to be
coordinated properly to obtain the defined goals and objectives.
Internal and external impacts of operational management
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 In finance management : the decisions relating to investment and cost are taken by the
operation department of the company. Therefore , the profitability and the liquidity of
the firm affects the company economic position.
 In human resource: the skills and knowledge which held by the company's employees
and workers affect the operational targets. So to attain the desired targets of the company
it needs to manage it efficiently.
 Technological change: it is very imperative for a company to bring creative changes and
relevant modification as per the current trend of the market. The operational management
team has to maintain its data updated for the benefit of the company.
In relation to Mark and Spencer, the planning and strategies of it aims to attain the desired targets
(Chrispal, Venkatraman and Chugh, 2020).
Evaluate the embedding of technology in these procedures and also that how these have
already been attained
Environment in business is sometimes very difficult to handle and the problems associated with
it make them all the more challenging for the people working under any business. The
advancement in the technical sector is considered to be very significant as it leads the growth of
the organisation as well as helps in the efficient conduction of the tasks at its hand. The
technology is taken to be the biggest boon for the industrial sector as it leads to the unpretending
growth of the same. The reshaping of the organisation takes place in various modes by the
technical structure and few oof them are detailed below:
 Altering the procedures of communication: the communication has considerably
increased fart the utilization of technology has started in the organisation. The old
mediums of communication were not that cost effective brethren they were giving proper
benefit but with the mobile phones and other new technical devices now the businesses
are getting much better results and the growth is also taken high due to them.
 Enhance the productivity of business: with the advancement in the technical area
various software Ar developed equipartition organisations in handling the situations and
executing the strategies in the most efficient and appropriate manner.
 ensures burins security: now the sic security concerns of the employees re dealt well
enough with thee technology. Various software an hardware Ar used in the environment
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like infer print calibration and other face recognition software to keep the data and other
information relating to the employees safe and secure with the organisation.
 collaboration is also increased: all the people who enter in the collaboration snow can
be in touch with each other Nd also they can communication whenever right is
requisitions has creased the inter cities Nd even inter countries collaborations.
 employee efficiency is improved: all the time consuming things which were done by
the employees manually are now no being done by the technological devices and thus are
aching the work full of quality. Also the employees are kept under the check with various
devices and it has led to remarkable increase in the efficiency of such workforce.
The change in applied science has straight affected on the trading operations patterns of the firm
bringing the fresh modifications inside the business which consequence in fresh trading
transaction exercises. On this, merged frame of technical structure also aid in devising sharp
commercial enterprise and with the aid of this enterprises can interlink with all of them in the
level of world. With reference to Marks and Spencer, the governance of the institution utilize the
advancement of the technologies in their operable act which modify the conventional concerns
into the analogue enterprise helping them to the the other customers effectively.
Elaborate the assistance of supporting functions in the success of the organisation with
their link to present operation management practice.
For the effective performance of the company cretin functions are performed by the operational
department which are known as the supporting functions. The link the practice which tikes place
in the organisation and the working of it. Varied types of such functions are mentioned below:
 Production of daily goods monitoring: the profits are increased by he efficient
monitoring of the business as whatever changes are required Ar effectively tracked and
then the work is done to fix them. The sustainability of the business is also effected with
the daily working being adequately monitored (Alkhater, Walters and Wills,2018).
 Inventory management: the inventory when properly manage deeps the irking of the
company under proper costs and even cuts them too. It also creates further space for
inventory and the losses fac by the company are thereby reduced at fast pace for future.
 Performance of the team members as monitored: the proper operational management
uses the function to keep proper track of the performance of the company and employees
by paying attention to their works.
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The supporting functions plays important role in operation management practice. Some are given
below:
 Aids in meeting the objectives: The working is tracked as they are according to the
goals set or aims of the business or not. All the procedures and various strategies are also
given to the company.
 Goodwill is improved: the production quality is maintained with this as Th operation
management techniques helps in the better and efficient business of the organisation. This
leads to the improvement in the goodwill increment for the customer.
 Adequate utilization of the resources: no wastage of the resources is the basic aim of
the operational techniques and they help in the efficient usage of the resources that they
do not do anything which leads to the non used resource go in vain (Alexander, , Jha and
Pandey, 2020)..
CONCLUSION
It is to be concluded from the above report that the level of effectiveness which is to be
maintained in the organisation is very high and the services are effectively managed. The
functions are also adequately concluded by this work leading to the management of the
producing things which is the basic function. The production activistic here are properly
schemed, administered and also managed leading to the huge impact on the product quality and
also on the way the effective growth is led. It too concludes the operational management
techniques as are adopted by the business and also the impact that the embodiment of the
technology wads to the advancement of the business and efficiency of the firm. The practices of
communication, business improved productivity and the other managements like success
insuring operations are also dealt.
References:
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