Examining the Role of Technology in Operational and Service Management at Mark and Spencer

Bm563 Operations and
Service Management

Table of Contents
INTRODUCTION .........................................................................................................................1
MAIN BODY...................................................................................................................................1
Determine one department management practice with in a business - .................................1
Evaluate the embedding of technology in these procedures and also that how these have
already been attained...................................................................................................................4
Elaborate the assistance of supporting functions in the success of the organisation with their
link to present operation management practice...........................................................................5
The supporting functions plays important role in operation management practice. Some are
given below:................................................................................................................................6
CONCLUSION................................................................................................................................6
References:.......................................................................................................................................6

INTRODUCTION
Operational management is being included as the most crucial areas of the company
which helps the business in making the higher level of impressiveness (Hartmann, Weiss,
Newman and Hoegl, 2020). It is link to making and managing the various things with in the
business and responsibility for changing the raw sources into the completed goods, which
leads in maximizing the organisational profit. Along with that service management may be
justified as to operate on the desired aim in regards to give high service management might
be defined in objective to give high quality of services to the users the additional some new
values in their life. So both the links that is services and operation management helps the
company in serving effective services to the buyers by analysing the requirements of users.
The following report is based on the Mark and Spencer it is well known brand that serves
services in global nation. It was founded in 1884 by Michele mark and Thomas Spencer. Its
headquarter is in London UK. This report will cover the evaluation of duty in the technology
in the operational and services management and the features which are linked to the activity
practices which helps in assuring the company success.
MAIN BODY
Determine one department management practice with in a business -
M&S is the well knowm brand in global country that majorly serves services in London
UK. The company gives their services all across the worldwide via online and offline
services . They have variety of products and services that are clothes, fashionbles and v
beauty range. With in this respective company has around 1037 outlets and 472
warehouses in the globe. In regards to create their brand specific the management of the
M&S concentrate on the traditional concepts with new and creative thoughts. An
individuals takes full benefit of unique stand out in the competitive amrketplace without
losing its current trends.
Its major features includes selling brands of various goods and services to users they
serve a wide range of goods and clothing and household goods of great value and quality of
users. The management of the respective company constantly develop their goods and
gives services that brings actual practical advantages to their buyers just as H&M, and
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