Impact of Technology on Supply Chain Effectiveness: A Case Study of UK Retail Sector

This case study analyzes the impact of technology on the effectiveness of the supply chain in the UK retail sector, with a focus on Tesco. It examines the types of technologies used, their impact on supply chain effectiveness, and the challenges faced by Tesco in the absence of advanced technologies.

To evaluate the impact of
technology on effectiveness of
supply chain: A case study
analysis of UK retail sector

Contents
TOPIC: Impact of technology on effectiveness of supply chain within UK retail industry............1
ABSTRACT....................................................................................................................................1
INTRODUCTION...........................................................................................................................1
Research background...................................................................................................................1
Research rationale........................................................................................................................1
Research aim................................................................................................................................1
Research objectives.....................................................................................................................1
Research questions.......................................................................................................................1
LITERATURE REVIEW................................................................................................................2
Introduction..................................................................................................................................2
To determine the types of technologies used by Tesco within supply chain management.........2
To examine the impact of technology in effectiveness of supply chain for Tesco.....................2
To investigate the challenges faced by Tesco in absence of advanced technologies within
supply chain management............................................................................................................2
Conclusion...................................................................................................................................2
RESEARCH METHODOLOGY....................................................................................................2
Introduction..................................................................................................................................2
Conclusion...................................................................................................................................2
FINDINGS.......................................................................................................................................2
DISCCUSSION...............................................................................................................................2
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................3

TOPIC: Impact of technology on effectiveness of supply chain within UK
retail industry.
ABSTRACT
Technologies play vital role within the supply chain into United Kingdom retail industry. As it is
undertaken the key term that are utilised into supply chain so that to obtain the success and
manage overall business activities. Also, this encompassed of various practices that are
associated with delivery of sources and reaching out to end clients. This is crucial for retail
marketplace as this renders their facilities directly to the customers. Retail business may
maximise services as well as boost the speed of supply chain through developing upstream and
downstream procedures. So, an effectual supply chain render competitive edge for whole
retailers. The ultimate objectives of efficacious supply chain management are highest
profitability by developed consumer satisfaction as well as low cost of performing business.
Supply chain is the system that is associated with coordination of distinct practices that are
associated with manufacturing as well as delivering of items so goods so that business clients
may be catered effectually. Supply chain constitutes the huge cost as well as therefore warrants
particular concentration.
INTRODUCTION
Research background
Supply chain management is considered as the flow of whole practices that exerted within the
business from undertaking goods from suppliers as well as selling them to the clients.
Additionally, this is defined as the system that is associated with coordination of distinct
practices that are associated with manufacturing as well as delivering of items so goods so that
business clients may be catered effectually. Supply chain constitutes the huge cost as well as
therefore warrants particular concentration. Each step into procedures highlights a costs.
Through optimising the method not only may costs be minimised but consumers satisfaction is
developed. Moreover, it is the network of whole individuals wherein resources and activities of
firm and are utilised various technologies. In addition to this, technologies are undertaken as key
term that are utilised into supply chain so that to obtain the success and manage overall business
activities. Also, this encompassed of various practices that are associated with delivery of
1

sources and reaching out to end clients. This is crucial for retail marketplace as this renders their
facilities directly to the customers. Retail business may maximise services as well as boost the
speed of supply chain through developing upstream and downstream procedures. So, an effectual
supply chain render competitive edge for whole retailers. The ultimate objectives of efficacious
supply chain management are highest profitability by developed consumer satisfaction as well as
low cost of performing business. Profitability are healthier while costs are controlled and
minimised whenever possible. The cost of operations goes down when the raw materials and
manufacturing reduced. For this report the chosen company is TESCO, which is known to be the
leading and growing grocery and general merchandise retailers. Its headquarters is in
Research rationale
The key rationale beside the present study is to accumulate the acknowledgement associated with
supply chain management as well as role of technologies in respect of forming the effectualness
of supply chain. While on other side, the recent investigation is related with dual conceptions
like professional as well as personal. For the recent investigation regarding personal perspectives
the study might enhance several competencies into study like analytical skill and communication
skills. While in respect of professional conceptions the recent investigation might formed
understandings of investigator in order to manage the future study in effective way.
Research aim
“To evaluate the impact of technology on effectiveness of supply chain within UK retail
industry: A case study analysis of Tesco”.
Research objectives
 To determine the types of technologies used by Tesco within supply chain management
 To examine the impact of technology in effectiveness of supply chain for Tesco
 To investigate the challenges faced by Tesco in absence of advanced technologies within
supply chain management
Research questions
 What are the types of technologies used by Tesco within supply chain management?
 What is the impact of technology in effectiveness of supply chain for Tesco?
 What are the challenges faced by Tesco in absence of advanced technologies within
supply chain management?
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LITERATURE REVIEW
Introduction
A literature review is referring to the overview of the past research on the particular topic.
it is helping to provide survey of sources which help in collecting the overview of a specific
topic. the scholarly sources include books and journals, articles, and other sources. It is helping
to identify the specific issue or relevant research and also help to find the area of research. It is a
written overview of specific topic (Azzuni, and Breyer, 2018). there are five steps of literature
review which include be clear on area of research, identify the literature, analysis the gaps, make
a structure of review and write a literature review. It is designed to provide the overall
information of sources which helps in researching a specific topic. it is also known as the
evaluation of the particular literature on the given or selected topic. it is helping to provide
summary, classification, and comparison of the particular topic. a good literature review shows
the signs of mixture and also help in understanding the topic. it is the piece of academic studies
which help to provide demonstrating knowledge of the specific topic. it is also including the
critical evaluation of the topic. it is the comprehensive summary of past research on the
particular topic. it is helping the researcher to make the present research report more effective
and efficient. It is also helping to gain more knowledge about the existing research and help in
written the present report with the support of literature review (Bermeo-Almeida, and et.al.,
2018).
To determine the types of technologies used by Tesco within supply chain management
According to the point of view of Byrom, and Medway (2018), Supply chain
management is undertaken as the network of whole individuals wherein resources and activities
of firm and are utilised various technologies. In addition to this, technologies are undertaken as
key term that are utilised into supply chain so that to obtain the success and manage overall
business activities. Also, this encompassed of various practices that are associated with delivery
of sources and reaching out to end clients. This is crucial for retail marketplace as this renders
their facilities directly to the customers. Retail business may maximise services as well as boost
the speed of supply chain through developing upstream and downstream procedures. In addition
to this, there are five sorts of advancements in production network the executives. Store network
the executives’ advancements assists with gathering the information, mechanization, lessen cost
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and make the proficiency in the chain. The five advances are the web of things, block chain, AI
machine, mechanical technology and mechanization and 3d printing. Comparable to Tesco, they
utilized the AI machine innovation since organization has biggest stores and they convert into
mechanized distribution centre arrangement which helps in Tesco production network the
executives. Furthermore, Technologies assume a crucial part in any organization and association
which assists with fostering the and change the associations framework. There are five kinds of
Supply chain the executives’ advancements which is utilized to gather the information and give
arrangement in powerful and effectiveness way. In setting to Tesco, they utilized the production
network the board advances to offer web-based types of assistance to their clients with the aides
of innovation. These technologies help the Tesco’s supply chain management and its
productivity also. Tesco’s aims to provide best online services and products to its customer
which help in consume the time and management of the company. The technologies used by
Tesco help to increase the company’s performance and its future growth which is the big
advantage for the company. Tesco adopted the radio frequency identification technology for
making it supply chain management more efficient and effective.
As per the point of view of FERNIE (2018), The technologies which is used by Tesco to
improve their supply chain management. They used to introduce the solution of lean
management for making their supply chain management more successful. Tesco adopted the
path-breaking techniques which includes point of sales data continuous replenishment and
primary distribution which help to make the supply chain management stronger and more
efficient. Tesco used artificial intelligence for working its supply chain management as human
intelligence. The supply chain of Tesco is already efficient because there are many loyal
customers of Tesco and their suppliers also loyal with them which is the good part for the Tesco
operation. Technologies is very supportive term for the Tesco supply chain management which is
help in increasing the performance and growth of its operation and business. The supply chain of
Tesco has responsible for its global operations because it is getting thousand of products from
their company. Tesco’s supply chain management sourcing within the 70 countries where its
customers purchase the best quality products. It is helping to increase the ability of their
customers and also improving the overall productivity and efficiency while maintain and control
the partnership with the suppliers.
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According to the view of Shafiq, Ahmed, and Mahmoodi (2020), Tesco used the
technologies to improve their supply chain management. They used artificial intelligence
technologies which is help in increasing the productivity and performance of the company
because artificial intelligence help to change the overall operation and its machines with
effectiveness and complete the overall activity of the company in a less time. Supply chain
management of Tesco is basically strong because they have loyal supplier, and they produce best
services and product in across 70 countries. Supply chain management of Tesco is using the
radio identification technology which is helping to improve their supply chain more efficient and
effective.
To examine the impact of technology in effectiveness of supply chain for Tesco
As per Sundar, Kannabiran, and Tigga (2018), the effect of innovation of production
network for Tesco, assists with lessening the work cost by shape information catch, it is helps in
additional most grounded benefits, Tesco can offer web-based types of assistance with the
assistance of innovation, effect of innovation serves to deals discernment for the organization.
Tesco can deliverer home convey of items. Advances assists with gathering the data about the
market and clients. These all effect of innovations assists with companying's future development.
Technologies influence on Tesco Supply affix the board assists with making a gigantic
arrangement to decide and distinguish the data about the clients and market. It is helps in create a
gain. They can offer web-based types of assistance which is the point of the organization. They
can give home conveyance which is assists with acquiring the clients experience. Advances helps
the Tesco to permits the clients and public to make the instalment online which assists with
saving the hour of the clients and representative. The impact of technologies in making the
supply chain management of Tesco more effective help to change the business operation of
supply chain which help in increasing the productivity and performance of the company.
Technologies play a vital role in effectiveness of supply chain of Tesco because it is help in
profitability of the company and in future growth.
As per the view of Brewer, and et.al (2019), the impact of technologies on the supply
chain management of Tesco is help to make the supply chain more effective because it is provide
so many solution to the company which help in effective and efficient working and also change
the overall environment of the company including its operations, process, financial services,
management etc. the supply chain of Tesco is improved with the help of technologies which is
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make the company more productive and successful. The impact of technology help to increase
the customer purchasing behaviour because customers are comfortable with use of technology
within the supply chain. Technologies provide many beneficial services to the company which is
help in profitability. The aim of Tesco is to provide online services to their customers at the low
price which can be possible with the use of digital technologies. There are many impacts of
technologies which is helping to increase the production of the company and also increases its
business operation performance with the use of technology. The term of technologies is
providing many techniques to facing the issues within the company. It is provided online
payments, online delivery, online services which help company’s production. Technology is the
term which is used by every company and sector for smart working and efficient working but in
the case of Tesco, technologies is used for the improvement of their supply chain management
According to the view of Byrom, and Medway (2018), the impact of technologies playing
and supporting role in every company’s operation and business which is helping to change and
transform the overall company production and management which increases the productivity and
performance of the company. In context to Tesco, the impact of technologies on the supply chain
of Tesco help to created it more effective and efficient or it is called that the supply chain of
Tesco is strong because of the support of technologies. Digital technologies is helping in drastic
change the management of the company and also increases its production with the help of
Artificial intelligence. The impact of technology help to provide and support the external and
internal parts of the company which is help in support of the company directly. Impact of
technologies in the company help to provide many beneficial services which is help in increases
the productivity of supply chain and make its more efficient and effective. Technologies playing
and vital role in support of supply chain because it is helping to increase the efficiency and
performance which is helps in future growth of the company. It is also maintained the supply
chain of Tesco for future growth.
To investigate the challenges faced by Tesco in absence of advanced technologies within supply
chain management
As per the perspective on Mazurek, and Małagocka (2019), there are many difficulties
which is looked by the Tesco inside inventory network the executives including they confronted
that workers has absence of information about the advancements, they confronted that there are
numerous few issues in making the payments including networks issues, bank server down and
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numerous others, they confronted that there is a protection issues about the organization's data
which isn't secure because of innovation. The absence of digital technology makes many issues
in the innovation and creation of the company. Tesco faced that due to absence of technology,
the supply chain management is getting slow which is reducing the performance and productivity
of the company. They faced that their workers are not doing well with their job they were slow
due to absence of technology which is the big disadvantage for the company. They faced that
there is no customer engagement they are failed to attract more customers because customers are
attracting towards the technology. They faced that there is an issue in online payments and online
delivery which is not good the services of the company. These all challenges creates many
disadvantage for the company which affects its supply chain management and its operational
production also.
According to the view of Pantano, Pizzi, and Rogers (2020), there are many challenges in
the absence of digital technology which is faced by Tesco. They faced that there is no smart
working within the company. There is some workers who has no knowledge of advanced
technologies which is the biggest issued for the company. They faced that there is no more
effectiveness in the supply chain management which reduces its customers and services also.
They faced that in the absence of digital technology there is lack of employee engagement which
is not good for the company. Technology is used by everyone in today culture because it is help
in effective working and complete the overall project within the time so in the absence of digital
technology it is the big loss for the company because if there is no technology then there will be
no effective working. In the absence of technology, it is reducing the productivity and
performance of the company which is the disadvantage for the company. The digital technology
helps to provide many techniques within the industry which help in productive working but there
is no technology then there is no productive working within the company. They faced those
technologies helps them in smart working of employee but in the absence of technology they
faced that there is low performance of their employee which is created an issue for the company.
In the opinion to Buchan, and Wang (2018), the challenges faced by Tesco in absence of
technology, they faced that there is lack of employee engagement due to absence of technology.
There is no effective and smart working within the company. There is many problems is creating
while the online payment including networks, bank server etc. which is not good for the financial
services of Tesco. They faced that there are low customers because they want online services
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from the company but in the absence of the technology, they failed to provide online products
and services to their customers which is decreasing its customers and productivity also. They
faced that these challenges makes its supply chain management is very low which affects its
operation and production of the company. They faced many issues and problems due to absence
of technology which is not good for the production and performance of the company. It is also
decreasing the future growth and performance of the company.
Conclusion
From the above literature review, it has been concluded that technologies is the most
supportive part for every sector and industry which help in drastic change of the organization and
also attract more customer. There are many types of technologies that help in change the overall
environment and culture of the work. Technologies are supportive because it is help in effective
working and smart working and complete the overall process of work within the time or in a less
time which is the advantage for any company or organization. There are some technologies
which is used by the Tesco within the supply chain management that help to support its
operations and overall management. They used technologies for the drastic change in their
supply chain management which help in attracting more customers and increase the productivity
and profitability of the company. It has been analysis that the impact of technologies on the
supply chain of Tesco is very effective because it is changing the overall management as well as
its operation with effectiveness. Technologies is the most supportive term for the supply chain of
Tesco because it is a big retailing company of UK which aims to provide best services to their
customers at low cost. It has been analysis that there are many challenges in the absence of
advanced technologies which is faced by the supply chain management of Tesco. They faced that
there is low productivity and profitability in the company. The supply chain management is
running slow due to absence of digital technology, so it is necessary to having the technologies
in the company.
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RESEARCH METHODOLOGY
Introduction
Conclusion
FINDINGS
DISCCUSSION
CONCLUSION
9

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