Importance of Knowledge Management in Telecommunication

This article discusses the importance of knowledge management in the telecommunication industry and how it helps in sharing knowledge for office locations in various countries. It explores the challenges faced by the industry, the objectives of knowledge management, and the principles of knowledge sharing, capturing, re-use, and codification. The article also provides examples of how knowledge management is implemented in different countries where the telecommunication company operates.

Running Head: Telecommunication 0
3 (Telecommunication)
Knowledge Management
3/20/2019

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Executive Summary
Having a rapid growth in the 3-telecommunication company, they have embraced the
framework in maintaining good knowledge to develop as a competitive organization in the
international market. The 3-telecommunication organization is a telecommunication industry,
where knowledge management assists in establishing intelligence within the whole
organization. In the following, an effort has been made to discuss the importance of
knowledge management to share knowledge for office locations in various countries.

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Summary
Company background
3 (telecommunication) is an international brand under which UMTS-based Broadband
Internet Provider and mobile phone networks operate in different countries involving Hong
Kong, Austria, Denmark, Sweden, Macau, United Kingdom, Indonesia, Italy, and Ireland. It
is founded in 2002, delivers 3G as well as 4G services some provide 2G networks, and some
provide 4.5 services. It is stated that in 2002, Hutchinson Whampoa sold its 2G business
Orange and after that, the brand name 3 described their new 3G services, i.e. GSM Dualband,
CDMA, and 3G. Their portal is free to browse in most of the 3 countries involving the U.K.,
Ireland, and Australia (Noh, Song and Lee, 2016).
Problem
It is stated that Knowledge creation and sharing among the employees is very limited to them
because of many problems i.e. organizational culture, leadership, organizational control, and
work style. There are several factors leading, which are constant to other enabling working
conditions such as clarity of roles & responsibility, language constraint, and knowledge-
oriented culture. They are facing the problem of delivering a shared framework to the
employees so that the skillful and valuable information is provided to them.
Knowledge Management Objectives
 They need to make sure that all employees have a common and clear understanding
and decrease the training period of new workers in the organization.
 They need to offer feasible and accurate information to the employees so that they get
important information at a predefined time.
 They have to ensure that feedback is to be provided effectively in every department
(Lai et al., 2010).
Knowledge Management assists in sharing knowledge
Knowledge management is the method of generating, sharing, and managing the information
and knowledge of an organization. It is stated that several big companies, non-profit
organizations, and public institutions have resources committed to internal KM efforts, which
are often part of their human resource management, technical, and IT department. It typically

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concentrates on competitive advantage, continuous improvement, improved performance,
innovation, and motivate on sharing the knowledge (Rhee and Choi, 2017).
The importance of knowledge management is that it decreases operational cost and enhances
the productivity of each employee in the office of each country. It is important to develop a
strategy, which assists to share knowledge to encourage them to generate an organizational
culture. The knowledge management also assists 3-telecommunication sharing their
knowledge for office locations in several countries involving U.K., Macau, and Sweden in
the manner that they generate a vision that captures the benefits and create a competitive
edge. The principles as Knowledge sharing helps to builds trust, cordial relationship, and
provide rewards to those who share and re-use knowledge. The key output is offered
effectively to its clients and employees to improve the 3-telecommunication way of doing
business and attain economies of scale. It helps in sharing knowledge by enhancing efficiency
and quality of the operational work of employees. The principle of Knowledge Capturing
assists in maintaining a high extent of effectiveness through the sharing of critical
information and facts.
The knowledge management of 3-telecommunication in Hong Kong is operated by Hutchison
Telecommunication, which delivers Wi-Fi, home entertainment, and gaming services. The
organizations seek to demonstrate the ability in maintaining our experience to overseas
opportunities and generate collaboration by developing teamwork, generate the areas of
expertise and managing new concepts for the employees (Ullah et al., 2016).
It also assists in Indonesia operated by PT Hutchison 3 Indonesia in addressing business
intelligence in the manner for ex.; it assists in recognizing the root cause of product failure by
sharing knowledge and cooperates with the suppliers in decreasing the rate of defects, which
have an influence on customer engagement. It is the most valuable asset for enhancing the
competitive edge against competitors. The knowledge management assists Hutchison 3 in
developing better communication and collaboration among employees in the organization in
the manner that it establishes the collaborative strategies as encouragement of networks and
communities for practice in the employees.
The knowledge management of 3-telecommunication in Italy assists in share information
with fellow employees and offering a platform to build social associations. The social
platform can be used in sharing information in the manner that it informs the employees
about new products and helps in promoting products among the customers. It is a great means

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of reaching the customers and shares knowledge among them (Ellison, Gibbs and Weber,
2015).
KM Framework principles
The Knowledge framework are described below-
 Knowledge Sharing- The first framework is Knowledge Sharing, which is a primary
goal of knowledge management. This principle is shared by the 3-telecommunication
so that they work effectively and efficiently through a shared vision in different
countries. They need to significantly generate, acquire, and capture the benefits of
knowledge that delivers a competitive advantage. They need to be more concentrated
towards the exchange of knowledge and open sharing of information to among
employees of 3-telecommunication (Aljuwaiber, 2016).
 Knowledge Capturing- It is stated that once the location of knowledge is recognized
in the form of specific individual groups, it needs to be captured. This principle of
knowledge capturing used by the 3-telecommunication. The experts will make sure
that the knowledge created is fully captured. They should provide a strong framework
for maintaining usage of appropriate knowledge and knowledge enrichment. They
need to capture the information and use the knowledge for later use in the company
(Geisler and Wickramasinghe, 2015).
 Knowledge Re-Use-It is another principle, which nurtures a knowledge-sharing
culture in which is more valued in the organization. This principle is of knowledge re-
use utilized by the 3 telecommunication, which helps in capture knowledge, provide
collaborative assistance and delivers community suggestions to employees. It is
utilized to learn from the experiences of other employees as they cooperatively assist
in providing them feedback and achieve organizational goals. This principle assists in
building the trust and open sharing of content. They also want to maintain in the other
counties which they have offices including Italy and the United Kingdom.
 Knowledge codification- This principle is important for the organization as this assist
in representing knowledge in our minds by developing knowledge in mitigating
concerns, which simply allows adopting the cost-benefit approach in the 3
telecommunication. It is stated that 3-telecommunication progressively followed the
principle to enhances the morale and work-style of employees. It induces them to deal

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with the capture and store of the knowledge, which formally assist in managing the
cost-effective of the 3 telecommunication (Isah, Muhammad and Katun, 2018).
Conclusion
In the conclusion, it has been stated that 3 telecommunications are an organization, which
operate in several counties involving Macau, Hong Kong, Ireland, Indonesia, Austria, and
U.K. They are more focused towards Knowledge management, which is the process of
sharing information among while organization. In the above, the discussion has been made on
objectives, the importance of Knowledge management in several countries, and KM
principles.

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References
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