Importance of Knowledge Management in Telecommunication

Running Head: Telecommunication 0
3 (Telecommunication)
Knowledge Management
3/20/2019

Telecommunication 1
Executive Summary
Having a rapid growth in the 3-telecommunication company, they have embraced the
framework in maintaining good knowledge to develop as a competitive organization in the
international market. The 3-telecommunication organization is a telecommunication industry,
where knowledge management assists in establishing intelligence within the whole
organization. In the following, an effort has been made to discuss the importance of
knowledge management to share knowledge for office locations in various countries.

Telecommunication 2
Summary
Company background
3 (telecommunication) is an international brand under which UMTS-based Broadband
Internet Provider and mobile phone networks operate in different countries involving Hong
Kong, Austria, Denmark, Sweden, Macau, United Kingdom, Indonesia, Italy, and Ireland. It
is founded in 2002, delivers 3G as well as 4G services some provide 2G networks, and some
provide 4.5 services. It is stated that in 2002, Hutchinson Whampoa sold its 2G business
Orange and after that, the brand name 3 described their new 3G services, i.e. GSM Dualband,
CDMA, and 3G. Their portal is free to browse in most of the 3 countries involving the U.K.,
Ireland, and Australia (Noh, Song and Lee, 2016).
Problem
It is stated that Knowledge creation and sharing among the employees is very limited to them
because of many problems i.e. organizational culture, leadership, organizational control, and
work style. There are several factors leading, which are constant to other enabling working
conditions such as clarity of roles & responsibility, language constraint, and knowledge-
oriented culture. They are facing the problem of delivering a shared framework to the
employees so that the skillful and valuable information is provided to them.
Knowledge Management Objectives
 They need to make sure that all employees have a common and clear understanding
and decrease the training period of new workers in the organization.
 They need to offer feasible and accurate information to the employees so that they get
important information at a predefined time.
 They have to ensure that feedback is to be provided effectively in every department
(Lai et al., 2010).
Knowledge Management assists in sharing knowledge
Knowledge management is the method of generating, sharing, and managing the information
and knowledge of an organization. It is stated that several big companies, non-profit
organizations, and public institutions have resources committed to internal KM efforts, which
are often part of their human resource management, technical, and IT department. It typically