Organizational Behavior in Telstra: Culture, Issues, Theories and Solutions

Running head: Organization behavior
Organization behavior

Organization behavior
Table of Contents
Introduction.................................................................................................................................................3
Organizational culture and structure............................................................................................................4
Organizational behavior issue......................................................................................................................6
Theories of organizational behavior and leadership....................................................................................7
Appropriate solutions and recommendations...............................................................................................8
Conclusion...................................................................................................................................................9
References.................................................................................................................................................10
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Organization behavior
Introduction
The primary objective of this paper is to outline and analyze the business activities and
operations of Telstra. The paper discusses that how the company is maintaining strong culture
and structure at the workplace. Telstra is the biggest telecommunication company who maintains
effective and unique corporate values within the organization. In today’s modern world, the
company is increasing and enhancing the profits and outcomes quickly by rendering attractive
telecommunication services to the customers. On the other hand, the paper explains the culture
issue that is entertained by the firm while functioning. Here is the discussion about the
organizational behavior and leadership theories that can be applied by the corporation to handle
the corporate culture issues. Lastly, some suggestions have also have been elaborated in the task.
More detail of the paper is discussed below.
Telstra corporation ltd is an Australian biggest telecommunication company that provides
voice, pay, internet access, mobile and other products and services to the customers. The
organization was incorporated in 1975 having headquarter is situated in Melbourne Australia.
Telstra operates and manages its business operations with having around 36,165 employees. It is
one of the biggest and leading telecommunication companies across the world. In Australia,
Telstra provides approx 17.6 million retail mobile services, 5.1 million retail fixed voice services
and 3.5 million retail fixed broadband services to the customers in the competitive market. In the
21st century, the firm provides various opportunities belong to connected governments,
communities, businesses and individuals. The company is proud to be supporting the wide range
of customers in order to improve and enhance the ways in which they live and work through
connection (Telstra, 2018). It is the largest and biggest provider of e-health services in Australia
and the organization also offers services to healthcare providers in Asia. The main mission of the
company is to create a brilliant future for the people by rendering unique and effective internet
services to them. The core values of the firm include care, together, simple, courage and trust.
The vision of the firm is to improve and enhance the way people live and work together. The
corporation has unique and effective culture that helps in gaining competitive advantages in the
global market. In this way, Telstra has been able to fulfill the needs, requirements and demands
of the customers in the global market (Telstra, 2015).
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Organization behavior
Organizational culture and structure
The culture of the company is excellent and effective that motivates the workers for
performing roles and responsibilities effectively and efficiently. It is a great place where people
can start the work and they can also learn potential if they put in the hard yards. Telstra provides
a great and attractive working culture to the staff to ensure that they have a good work/life
balance. Currently, the firm is digitizing and modernizing in order to improve and enhance the
culture and workplace. The employees learn ample of knowledge and skills in the workplace
while working and operating in the company. It is a great company with flexibility and culture. It
is a high pressure environment where deadlines are paramount and the collaborative culture is
first class (Telstra, 2015). The firm is promoting diversity and inclusion across the firm helps
people improve and enhance the business results, encourage reputation, attract, retain and engage
talented people in the workplace. Along with this, having a diverse range of workers better
enables the employees to understand and analyze the needs, requirements and wants of the
customers (Telstra, 2017). The company also provides a excellent services and experiences to the
customers in the international market. Flexible and suitable working hours are provided by the
company to the staff to make happy and encourage them towards attainment of long term goals
and targets. Aside this, the organization is also committed to render employment pathways for
the applicants with diverse backgrounds and requirements. Apart from this, Telstra is committed
to developing and boosting a value based health and safety culture. Physical health, safety and
wellbeing is a key driver for reducing workplace safety risks. There is no discrimination at the
workplace between male and female staff. Telstra also provides equal growth opportunities to the
workers in the workplace. In this way, it is assumed that Telstra maintains a strong and effective
culture in the workplace to attract maximum number of clients and employees as well (Telstra,
2015). The company provides opportunities for skill development and learning to its employees.
Health and safety of the workers are more significant for the firm (Kumar, 2014).
The organizational structure of Telstra is unique and effective. Telstra international
leadership team is proud to be a part of one of the leading technology companies in the Asia
pacific region. The leadership team of the company is working for the welfare and interest of the
consumers in the competitive market. Andy Penn is the CEO of Telstra as he is resposnbile to
operate and manage the business actvities and operations successfully and effectively. Martijn
Blanken is the group managing director and chief customer officer and Ellie Sweeney is the
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