Tesco: A Case Study on Information Technology in Retail

Introduction to Information Technology
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Abstract
Tesco is one of Britain’s food retailers having 430 stores in England, Scotland, Wales and an
extra 98 in France. Around 8 million customers are served by Tesco organization. Also, the sales
increased from 13.8 percent to £ 9.2 billion. Annual report & accounts include corporate
governance data which are being provided 3in the United Kingdom. It was also chosen very
random and there is no intention of showing good or bad practices.
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Table of Contents
Abstract.......................................................................................................................................................2
Table of Contents........................................................................................................................................3
Introduction.................................................................................................................................................5
Literature Review........................................................................................................................................6
LO1.............................................................................................................................................................7
Reasons for the success of Tesco.............................................................................................................7
LO2.............................................................................................................................................................9
Various social and ethical issues.............................................................................................................9
LO3...........................................................................................................................................................10
LAN......................................................................................................................................................10
MAN.....................................................................................................................................................10
WAN.....................................................................................................................................................11
LO4...........................................................................................................................................................12
EPOS (Electronic Point of Sale)............................................................................................................12
Data Mining...........................................................................................................................................12
RFID Tags.............................................................................................................................................13
E-Commerce..........................................................................................................................................14
LO5...........................................................................................................................................................15
Role of Information Technology in Management..................................................................................15
Decision Making...............................................................................................................................15
Marketing and Business Growth........................................................................................................15
Customer Support and Satisfaction....................................................................................................16
LO6...........................................................................................................................................................17
Stages of System Development Life Cycle............................................................................................17
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Planning.............................................................................................................................................17
Requirements.....................................................................................................................................17
Design and Prototyping..................................................................................................................17
System Development.........................................................................................................................17
Testing...............................................................................................................................................18
Deployment.......................................................................................................................................18
Operations and Maintenance.............................................................................................................18
Conclusion.................................................................................................................................................19
References.................................................................................................................................................20
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