Understanding and Leading Change in Tesco: Comparison and Analysis of Internal and External Change Drivers

This report analyses the impact of internal and external change drivers on Tesco's operations and strategies. It includes a comparison with Aldi, SWOT and PEST analysis, measures to reduce negative impact, and leadership approaches.

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Part 1................................................................................................................................................1
TASK 1............................................................................................................................................1
P1 Comparison among various organisational examples that influences change on the
operations and strategy of the organisation............................................................................1
M1. Assessing the various change drivers in the each organisational examples...................4
TASK 2............................................................................................................................................4
P2. External and Internal change drivers which could result in affecting the team behaviours,
leadership and individual........................................................................................................4
P3. Various measures taken to reduce the impact of negative change...................................7
M2. Implications of the internal and external drivers of change............................................8
PART 2............................................................................................................................................8
TASK 3............................................................................................................................................8
P4 Challenges and Issues that can influence the leader's decisions.......................................8
M3. Application and usage of the Force Field Analysis........................................................9
P5 Application of the various leadership approaches and also dealing with the various
changes.................................................................................................................................10
M4. Evaluation of leadership approaches that can deliver change in effective way through
appropriate frameworks and models....................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Leading and understanding change is basically defined as the ongoing process that runs
within the company which are basically implemented for the purpose to update the methods and
practices in a organisation. It also comprises of preparing the staff and employee for the purpose
to respond in a efficient and effective manner. In context to organisation, change management is
considered to be an important function as it helps in influencing the behaviour of people by
adapting the changes and practices in a effective manner. In this report, it involves the various
concepts in reference to the change and leadership management in the company.
In this report, the company chosen is Tesco, which is leading supermarket brand which is
headquartered in Welwyn Garden City, London. The organisation operates worldwide with its
locations in different countries and thus it implies renowned brand image and high market
presence. The organisation has a large base of consumers and owns a diverse product portfolio.
The report comprises of the comparison among the various organisations for the purpose to
analyse the impact of changes on the operations and strategies of enterprises. The report also
comprises of the Pestle and Swot analysis for the purpose to evaluate the various external and
internal factors which are considered to be the drivers of the change. It also comprises of the
various measures which are carried out for the purpose to deduct the implications of the negative
change that could result in affecting the performance and overall productivity of the company.
Moreover, it also comprises of the various obstacles and barriers for the purpose to lead effective
change and also analysing the various leadership approaches for the purpose of constructive
dealing with the changes within the company.
MAIN BODY
Part 1
TASK 1
P1 Comparison among various organisational examples that influences change on the operations
and strategy of the organisation.
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In context to change, it is basically connected with the various activities of the business
that also helps in delivering the results that could be expected in the organisation. In context to
the company, they basically work in different methods with the changes. In reference to
organisation, it plays a really important role in examining the change with the objective to
develop and plan various strategies (Kinchington, F., 2019).
For the purpose to have better understanding of the change process, Tesco and Aldi are
chosen as the two organisations that could help in identifying the operations and strategies of the
organisation. In relation to strategic change, it could affect the whole company and also could
impact the operations and strategies of the organisation. In reference to change, it could result in
affecting the whole company and can also results in bringing the shift in the character and culture
of the company (Nadim, A. and Singh, P., 2019).
In context to organisational change, it comprises of the various changes in the alteration in the
assumptions, beliefs and values that could help in strategy process and guiding operations of the
organisations. In reference to the strategic change, it could result in affecting the company and
also results in allowing the shift in the character and culture of the organisation (Murphy and
Gosling, J., 2022). In context to the organisational change, it comprises of the change in the
alternation in the beliefs, assumptions and change that could help in guiding the strategy process
and operations of the organisations.
Basis Tesco Aldi
Overview of the organisation In context to company, it is a
British based general
merchandise which is known
for the food based products
and non food items. It is one
of the largest retailer across the
globe.
In reference to organisation,
the company is the popular
discount supermarket chain
based in UK. The company is
efficiently running its
operations and enjoys a high
amount of profits.
Structure In context to organisation, the
changes that happens in the
In context to the organisation,
the structure change is
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structure are highly related to
the job and the hierarchy. Both
these structures have major
impact on the operations of the
company and also results in
impacting the tactics.
Moreover, it affects the
performance and productivity
in the market. In context to the
organisation, the structure of
the company is highly
effective in offering the
incentives and the salary of the
business operations.
basically related to the process
of the change. In reference to
the company, the leaders and
managers of the organisation
helps in offering the direction
to the medium and low level
executives (Coruzzi, C.A.,
2020).
Technology Changes In reference to the company,
the organisation uses its
various apps for the purpose to
boost up more profits and
attracting more and more
consumers. In context to
organisation, the changes in
the technology plays a very
significant role and also affects
the various operations of the
organisation in order to deliver
the best products and
commodities. Moreover, the
changes can also result in
affecting the prices of the
customers.
In context to organisation, the
change in the technology is
highly based on the social
media marketing and
commercializing. In context to
company, technology plays a
very important role in
impacting the operations and
tactics of the company. With
the help of implementing the
right changes, it can result in
boosting up the market share
and also boost the base of the
market.
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M1. Assessing the various change drivers in the each organisational examples.
In relation to the company, there are different drivers of the change that could influence
the company such as Tesco and Aldi. In context to the company, the leading firms majorly
focuses on the various technology changes and structural change. With the support of advanced
and updated technologies, the company and its various members can provide best quality
services and products to the customers. In context to organisation, the company focuses on the
adaption of the structure in relation to the hierarchy and also focuses on offering the assistance
and guidance to the employees. In context to the organisation, it uses top bottom approach( Finn,
E.W. and Feldhaus, C., 2021).
TASK 2
P2. External and Internal change drivers which could result in affecting the team behaviours,
leadership and individual.
In reference to the organisation, both the internal and external drivers of the change could
result in impacting and influencing the team's behaviour, individual and leaders. In context to
organisation, it basically comprises of the different methods through which the internal and
external driving force could be easily examined:
SWOT Analysis
In context to the organisation, both the internal and external drivers of the change could
result in impacting and influencing the behaviour of the team, individuals and leadership. In
context to organisation, there are numerous factors that could affect the business and the
activities. These factors can be both positive and negative and also plays a significant importance
for the purpose to develop and create various effective strategies for the purpose to improve
profits of the company. In context to Tesco, the SWOT analysis is basically used for the
objective to examine the various internal driving forces of change.
Strengths
 In context to organisation, it basically
offers a large range of services and
products that involves financial
Weakness
 In reference to the company, the leaders
and managers are facing severe issues
in relation to the quality control at their
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services, home ware and school
supplies (Matope, N., 2019).
 In reference to Tesco, the company has
highly skilled employees and the
managers and leaders put emphasis on
the employee training and
development.
 In addition to that, the organisation is
highly efficient in introducing
innovative ideas and developing new
products.
stores which also results in affecting the
brand image of the company.
 In context to company, the organisation
has allocate faced major losses in the
countries such as Japan and USA.
Opportunities
 In context to company, the major
opportunity for the organisation is to
develop strategic alliances with its
other competitors. It will help in
providing various benefits to the
company and also attracting the
consumers.
 In reference to Tesco, it comprises of
various emerging countries where the
company has a scope of vast expansion.
The countries basically comprises of
the Turkey, South Africa, Brazil and
Mexico.
Threats
 In reference to Company, it country's
market is facing tough competition
when it comes to grocery industry. In
reference to company, it is a market
leader with 27% share within the UK.
PEST Analysis
In reference to Pest Analysis, it basically comprises of the external of the various major
factors that could impact the business profits and productivity of the operations of the company.
For a business manager, it is very important to pay more emphasis on the external drivers as
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these could affect the decision making and tactics of the company. In reference to Tesco, the
external drivers of the change could be easily analysed with the help of PEST Analysis.
Political Factors: In references to organisation, the company has allocated their operations
worldwide which comprises of 12 nations which further involves countries such as Europe and
Asia. In context to Political factors, it comprises of various factors such as economic conditions,
tax rates and political stability. In context to the company, the organisation has been drastically
affected by the US China and Brexit Situation( Ruben, B.D. and Gigliotti, R.A., 2019).
Economic Factors: In reference to the company, the organisation need to have a deeper
understanding and knowledge in relation to the changes which are happening globally. In context
to economic factors, it comprises of the revenue, sales, profits, distribution and much more. In
context to organisation, it is very important for the company to be well aware in terms of the
policies of the taxation.
Social Factors: In context to organisation, the social changes basically comprises of the society
changes, bulk shopping and are likely to shop everything in one go. In reference to the company,
the organisation has planned out its store in a manner that it can help in fulfilling the
requirements of the company. In context to the organisation, the company basically believes in
providing the best services possible for the purpose to develop opportunities in relation to the
employment (Boyatzis, R.E. and Cavanagh, K.V., 2018).
Technological Factors: In reference to organisation, the firm is facing major challenges which
also involves horse meat scandal and poor customer experience. With the support of the new
advantages, it can lead to trust regalement within the markets. In context to company, the firm
has implemented RFID Technology in order to boost and uplift the customer and their
experience. Moreover, the organisation has developed various online methods for the purpose to
provide facilities to the customer in relation to paying bills online.
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P3. Various measures taken to reduce the impact of negative change
In context to the company, it comprises of the various ways which are taken into relation
with the amount of impact it can create on the company's surroundings.
Timelines which are realistic: In context to the company, it plays a very crucial role in
identifying and implementing the changes in the best and the effective manner possible. In
reference to the organisation's leaders and managers, it is very crucial to consider the current
workloads and resources and also providing change directions (Workman-Stark, A., 2020).
Communication: In context to the company, the main objective is basically to deduct the impact
of the change as it is very significant for the purpose to ensure openness and transparency in
relation to the expected change which could result in developing the stakeholders and building
trust among the company( Škerlavaj, M., 2022).
Promoting Individuals: In reference to company, the changes can result in uplifting the staff
members for the purpose to perform at the high level authority as compared to the hiring of the
new ones. In addition to that, it is very important to deduct the impact of change on the
surroundings of the company with the support of the human capital and also examining the
individuals and the human capital.
Providing Training to new individuals: In reference to the company, the organisation develops
and triples in context to the various resources and also involves easy flow of the culture of the
company with the new members with the support of the various ways. In context to the company,
the main objective is to reduce the impact the change in the operations of the organisation for the
purpose to utilize the effective system. In relation to the company, the leaders and managers to
develop effective team in relation to the various sectors which involves deep knowledge and
understanding about the values and behaviour of the new hires (Couturier, Y., 2019).
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M2. Implications of the internal and external drivers of change
In context to the company, it could achieve success in the marketplace as it is very
important to have better knowledge and understanding in relation to the drivers and the changes
as it can strike the various growth factors and development of the business. In context to the
company, the managers and leaders need to have in-depth understanding in relation to the
factors of the change.
PART 2
TASK 3
P4 Challenges and Issues that can influence the leader's decisions
In reference to the company, it is very important and significant to have depth
understanding and knowledge in relation to the management of the change that helps in
implementation of the changes and development of effective strategies. In reference to the
company, it comprises of the various barriers which could lead to impacting the various
decisions which are taken by the business leaders (Sheikh, R., Aibaghi Isfahani, S. and Lotfi, E.,
2019).
Structure of Change: In reference to the company, it is very important to allow the employees to
take part in the decision making process and also listening to them in careful manner. In relation
to organisation, it is very important to carry out decisions in a effective manner with the help of
effective change structure.
Senior management modelling: In context to company, the senior executives can feel ineffective
due to change implementation. In reference to organisation, every individual wish to secure their
positions. In reference to companies, there are high chances of issues in the flow of
communication as the members of the organisation are not offered clear instructions.
No follow up: In reference to the company, the accomplishment of changes plays a very
important role for the employees, leaders and managers of the organisation (Smith, R., 2019).
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Lack of change management knowledge skills: In reference to the company, the management of
change plays a very crucial part when it comes to communication and planning process. In
context to the company, the company and its leaders must provide deep knowledge and
understanding in relation to the environment of the company. Moreover, the main objective is to
develop the employees engagement in the company and also making them part of the changes.
M3. Application and usage of the Force Field Analysis
In reference to company, the analysis of the force field is considered to be a very
important concept when it comes to application of the change management process. The major
aim when it comes to process of change management( Sherma, R.D., 2021). The main focus of
this analysis is to identify if the change is good or bad. In context to organisation, it comprises of
the following steps:
Defining the problem: At this stage, the organisation's leader need to define various issues and
problems which are prevailing in the company and plays a very important part in the workplace.
In reference to the company, the organisation's leaders need to the separate the issues as
compared to the present situations.
Change Objectives: At this particular stage, the end result is analysed. The leaders and the
managers of the company selects the final list.
Identifying the driving forces: In reference to the company, it is very crucial to recognize and
identify the drivers of change. In context to the organisation, it is significant to implement the
incentives, industry trends, advanced technologies and increase in competition.
Restraining Forces: At this particular stage, various forces and key drivers are identified that
comprises of the challenges for the purpose to achieve aims and objectives. In context to firm,
the company might face the challenges in relation to the structure of the organisation, negative
employees attitudes and fear of employees (Cutler White, C., 2022).
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Evaluation of the forces: In reference to the company, the leader could assess various factors on
the basis of scaling from 10 to 1. Moreover, they could evaluate the various forces with deep
knowledge regarding the process of change. In addition to that, the leaders could also decide if
the implemented change is viable or not viable (Linden, R.M., 2021).
Creating an action plan: In reference to the company, it fully depends on how the managers and
leaders want to go in relation to the weakening and driving force of the restraining forces with
the support of a effective action plan. In addition to that, the leaders could be more clear in
relation to the necessary resources.
TASK 4
P5 Application of the various leadership approaches and also dealing with the various changes.
In context to organisation, the approaches of leadership plays a very important role from
the point of view and therefore it is very important to imply and follow these approaches in a
effective way. In reference to these approaches, they are basically the continuum which varies
from autocratic to free rein.
With the support of leaders, they help in performing their role in a effective way. With
the help of leaders, they helps in doing the work in the right manner. With the help of leaders, it
helps in developing the right vision. In relation to organization, the following are some of the
approaches or the styles of leadership which can be used by the leaders for the purpose to
implement the changes in an effective way (Vick, A., 2021).
Delgative Leadership: In such type of leadership, the leaders basically concentrates on
delegating initiative to the team members or employees. It can result in becoming a impact full
way if the followers are ready to take responsibility in their work. In reference to organization,
the disagreements among the employee could result in poor motivation. With the use of
delegative leadership, it could result in generating innovation and creativity that plays a
important role for the implementation of change (Kroll, C., Kelly, D. and Rates, C., 2019).
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Democratic Approach: In context to organization, the democratic approach could support in
discussing the various change aspects with the employees and also having deep understanding in
relation to the employees regarding the impact of change and also having deeper knowledge
about the each change implemented in the organization( Flanding, J.P., Grabman, G.M. and Cox,
S.Q., 2018).
Situational Approach: In context to this approach, it will support the organization in choosing
the right style of leadership according to the situation and that fit for the change to accelerates
(Moore, R.W., 2020).
Behavioral Approach: In context to this approach, the leadership will support the leaders and
managers of the organization for the purpose to evaluate and analyse the traits of the employees
in relation to the barrier for the employee resistance’s change and which also support the
company in order to implement and reduce the change in a successful manner.
With the help of the mentioned approaches, these approaches plays a really important role in
implemented the change in the company. With the help of these approach, it helps in dealing and
managing the change that will allow the company to deliver change in effective way.
Effectiveness of the Leadership Approaches
With the help of these approaches, it will allow the organization’s leaders to create the
environment and increasing the employees involvement for the purpose to build strong team in
order to implement change effectively. With the situational approach, it helps in building flexible
environment among the company which helps in making the staff of the company comfortable
with the changes in a speedy manner. With the help of behavioral leadership approach, it can
help in shaping the employee’s behavior which help in learning new working methods after the
change implementation.
Change Management Model
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In context to the company, the organization used the change management model for the purpose
to deal and manage with the changes.
Kubler-ross change Management Curve
In context to this model, it comprises of the five stages which involves Denial, Anger,
Bargaining, Depression and Acceptance.
With the help of the Kubler Ross change management curve, it helps the organization to
anticipate the employee’s possible reaction which will support the company to prepare for the
new changes in a better manner. In context to organization’s employees, they are responsible for
the purpose to carry out the changes and if these changes are opposed, it can change emotionally
then the company will not able to identify the change for the purpose to achieve desire result.
Kotter’s tt-step change model
In this model, it basically focuses more on the people and less on the individuals who are
included in the change process.
With the help of transparency, trust and teamwork, this model plays a very important role in
turning the resistance into desired participation. With the help of these, the company can include
the every individual for the purpose to execute change and process of change.
Change Management Model Effectiveness
In context to the Kubler-ross change management, it will support the company in anticipating the
reaction of the employees and letting the company knowing in advance the biggest problem in
advance. With the help of Kotter’s model, it will the enable the company to explain the employee
regarding the importance of the change and also providing drive to the employees that they
require for enacting the change. In addition to that, it could be also determined that, it is very
crucial for the organization to use various models and approaches for the purpose to deal and
manage with the change effectively. Approaches and models could support the company in
reducing the resistance of employee and various issues and challenges (Haglund, L., Roos, A.
and Björk, P., 2020).
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M4. Evaluation of leadership approaches that can deliver change in effective way through
appropriate frameworks and models.
In context to organizations, the leadership approaches plays a really important role in the
companies as these help and supports in delivering the changes in the most effective manner with
the help of using the right models and frameworks. In addition to that, the leaders and managers
of the organization can successfully deliver the change in the most effective way with the right
implementation of the various models and frameworks (Fernando, M., 2018).
CONCLUSION
From the above report, it can be concluded that change is a very important part of the
company and plays a crucial role for the company in order to cope up with the various changes in
order to sustain in the competitive environment. From the above report, it helps in brief
discussion regarding the different change drivers and how the companies such as ALDI and
Tesco respond to the changes. In addition to that various approaches and models are explained
which can be used by the company for the purpose to change management. If the company goes
through any type of change, then it results in creating barriers to implementation of change in a
successful manner and after implementation, it can result in negative impact of the organization’s
change. Moreover, the report comprises of the various restraining and driving forces that support
the company to implement change and also restricting the company to make changes in reference
to the organisation.
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