Assignment- Understanding and Leading Change
Added on 2020-11-12
22 Pages7145 Words139 Views
UNDERSTANDINGAND LEADINGCHANGE
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 & M1. Comparison of different organisational examples where there has been an impact ofchange.....................................................................................................................................1TASK 2............................................................................................................................................4P2. Evaluation of Ways in which internal and external drivers of change affect leadership,team and individual behaviour...............................................................................................4P3 & M2. Measures that can be taken to minimise negative impact of change onorganisational behaviour........................................................................................................7TASK 3............................................................................................................................................8P4 & M3. Different barriers for change and determine how they impact Verdant Leisureleadership decision making ...................................................................................................8P5 & M4. Application of different leadership approaches to dealing with change.............12CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................17
INTRODUCTIONChange refers to a state of transition from current state of an individual or organisation.As per the current dynamic business environment, change is inevitable and several factors couldcause a company to modify, alter or completely transform their organisational practices andprocedures (Alavi and Gill, 2017). This change is a firm's constant requirement, so that, thecompany could appropriately cope up with the changing business environment. Furthermore,current business environment requires organisations of all the sectors to be adaptive, dynamic aswell as progressive in terms of understanding and leading change. The current report is based onVerdant Leisure and Bridge Leisure operating in UK. Both the companies provide short stayaccommodation and holiday park facilities for its customers in the country. This report coverscomparison of different organisations in relation to impact of change on their strategies andoperations and evaluation of ways in which internal and external drivers of change affectleadership, team and individual behaviour within an organisation. It also covers evaluation ofmeasures that can be taken to minimise negative impacts of change on organisational behaviour.In addition, the report undertakes different barriers for change and how leadership decision-making is influenced by the same and application of different leadership approach to dealingwith change.TASK 1P1 & M1. Comparison of different organisational examples where there has been an impact ofchangeIn a business context, change could be structural as well as functional and has a severeimpact on an organisation's strategy. There is a constant requirement of change and this could beeither on strategies and structure or on processes and people. All the aspects of changes in anorganisation affect and influence the overall functioning of a company and thus, it is essentialthat appropriate and effective measures are adopted in relation to dealing with the change.Furthermore, all the changes within an organisation are required to be perceived in ways thatenhance the scope of its adaptability towards that change and make it more flexible and efficientin its implementation (MacKian and Simons, 2013).Alongside this, there are several drivers of change which influences and induces changewithin an organisation's strategies and processes. In addition, impact of these drivers could be1
quite evident and extensive for a company. However, in environment of constant change,modifications and advancements, change is inevitable and constant for firms operating in thebusiness environment (Mukherjee and et. al., 2012).The impact of these changes is witnessed effectively by organisations like VerdantLeisure and Bridge Leisure. As for the former, the company provides accommodation as well asholiday part facilities across areas like Ireland and Scotland. In addition, the company effectivelyalso provide catering facilities and excellent customer services for its service providers. It isconsidered one of the most preferred tourism organisation of the country. The latter, BridgeLeisure offers holiday services in their parks across the nation from Cornwall to Scottish Coast,along with management, support and consultancy services.However, there are various changes recently experienced by both the companies whichhave different impacts on their strategies and operations. These changes as well as their impacton both the companies are explained below:TECHNOLOGICAL:There has been a substantial change in technology in recent years which has had theimpact on businesses' strategies as well as its operations. For instance, Artificial Intelligence andAutomation technologies have quite an impact on the tourism industry as there are mobileapplications, along with in-house functions associated with the businesses.As for Verdant Leisure, such change in technology has quite an impact on its strategiesas the firm is willing to associate itself with reputed technological companies to help develop aunified system which will be handling all the functions of the tourism company. As foroperations, this factor would be having a positive impact on the operations of the firm as withautomation, there will be drastic reduction in any scope of error.In case of Bridge Leisure, technology has its impact on its strategies and operations too.This firm is planning to launch a mobile application for its customers which would help them inconducting its operations online (Wagner, 2016).The impact which this element has on theoperations of Bridge Leisure is that the firm will be providing training to its staff in relation tothe enhancing the adaptability of the technology.ORGANISATIONAL STRUCTURE:Changes in organisational structure could have drastic impacts on the strategies andoperations of organisations. Verdant Leisure has expanded its business operations recently by2
acquiring more leisure parks in recent years. This has impacted its strategies and operations invarious ways. The impact which this had on strategies of the firm is that the company hasappropriately adopted product development strategy where the organisation would be presentingnew services within existing market. In case of operations, is that the company is hiring moreindividuals and business analysts which would help Verdant leisure in developing andimplementing necessary plans to ensure proper and systematic expansion.Bridge Leisure also has changed its organisational structure to ensure propercommunication within the overall organisational departments. This changes in structure haseffectively impacted the firm. The impact of this on the strategy is that as per the neworganisational structure is narrowing down departments for easy communication. As foroperations, organisational structure is being more horizontal which allows departments tostrengthen internal communication.ORGANISATIONAL CULTURE:Changes in organisational culture have rather a negative impact related to acceptance ofthis sort of change. Verdant Leisure too had this impact on itself as changes in its organisationalstructure somewhat negatively impacted its strategies and operations due to resistance ofemployees. Thus, the firm adopted communication as a strategy to ensure their acceptancetowards this change. Furthermore, educational programs were arranged by Verdant Leisurewhich helped the firm in gaining employees' confidence.In case of Bridge Leisure, the company too had negative impact on its strategies andoperations. The firm adopted several strategies such as it focused on well being of employees tohave a positive impact on the organisation. Employee welfare programs were implemented asoperations for this change.PROCESS:Changes in business processes could be challenging for a company seeing the vastmagnitude of impact. In case of Verdant Leisure, there are several ongoing concerns related topreservation of environment and natural resources in the United Kingdom. This required the firmto change its business process which had an impact on the strategies and operations. Thecompany has recently joined Keep Britain Tidy’s month-long spring-clean initiative (Springclean planned at Verdant Leisure parks, 2018). The impact this driver had on its strategyinfluenced all the parks of this firm to effectively participate in this clean-up initiative (Salmela,3
Eriksson and Fagerström, 2012).This driver had a huge impact on its operations as the companyindulged its employees into taking part in this initiative. All its people and processes activelyparticipated and the company is taking initiative regarding environment safety.In context with Bridge Leisure, the company has adopted mandatory procedures recentlyabout protecting natural resources through encouraging caravan owners of using recyclablematerials. In addition, the firm has also implemented waste management system to ensurereduction in waste. As for operations, Bridge Leisure have witnessed a change, as the companyto ensure effective waste management is giving educational tours to caravan owners and touristsabout how best they could preserve the environment around them.TASK 2P2. Evaluation of Ways in which internal and external drivers of change affect leadership, teamand individual behaviourDrivers of change could be referred to internal as well as external pressure upon anorganisation which influences it to change. This change could be imposed on strategies, plans,procedures, teams as well as on individuals of a company. However, there are several areaswhere this impact is experienced the most. These areas are leadership, individual as well as teambehaviour (Stanleigh, 2013).As for Verdant Leisure, the company operates in tourism industry and there are severalareas within its business environment which could induce this change in its structure andprocedures. Furthermore, it is crucial for the firm to deal with the same in order to appropriatelyensure utmost sustainability within the business market. Following are the internal as well asexternal factors which have an impact on leadership, team and individual behaviour in theorganisation. These factors are described below:Internal Factors:Organisational Culture: One of the most important and evident driver for change isorganisational culture. It encompasses of the belief systems, values and other moralsbeing followed by the company. As for Verdant Leisure, the organisational culture of thecompany is dedicated towards providing best services to customers. Furthermore,Verdant Leisure tends to work with skilled and talented staff which is supportive towardsthe firm and its operations (We are Team Verdant, 2019). Their creative thinking and4
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