The Contemporary Hospitality Industry

The contemporary
hospitality industry:

Table of Contents
INTRODUCTION:..........................................................................................................................1
LO 1 & LO 2:..................................................................................................................................2
1: explore a number of the different types of the business within the hospitality industry and
diverse product and service that they offer.................................................................................2
2: examine the range of the operational and functional department within the chosen
hospitality business ....................................................................................................................2
3: discuss the contribution of the hospitality industry to local, national and international
economic ....................................................................................................................................2
4: review the interrelationships of the operational and functional units within the chosen
hospitality busies.........................................................................................................................2
5: assess how the use of the franchising and licensing agreements has influenced the global
development of the hospitality industry......................................................................................2
6: Analyse how the global growth, franchising and licensing development have contribute to
the economic worth of the hospitality industry...........................................................................2
7: investigate a range of the different operational roles within the hospitality industry............2
8: examine the skills required for the roles within the hospitality industry and current skills
shortage ......................................................................................................................................2
9: review the skills gaps within the hospitality industry in relation to the rang of the different
operational roles .........................................................................................................................2
10: analyse the impact that skills gaps have on the hospitality businesses and make the valid
solution for addressing these skills gaps.....................................................................................2
LO 3 :...............................................................................................................................................2
(Covered in PPT:.........................................................................................................................2
LO 4:................................................................................................................................................2
( Covered in PPT ) :....................................................................................................................2
conclusion :......................................................................................................................................2
References: ......................................................................................................................................2

INTRODUCTION:
The hospitality industry refers to the one of the biggest growing sector in the market place where
all the essential and important service are provided to the customer present at various location. It
also provide the different kinds of the facilitates such as accommodation , transportation and
food and beverage to the customer which enhance the operational business of the organisation.
Under this report, the Marriott international operates under this hospitality sector and having
various branch in different location and serve the customer and earn the desire profits and are
planning to enlarge their business concern at the Asia market . Further , examine the different
kinds of the operation function and internal as well as external factors.
LO 1 & LO 2:
1: explore a number of the different types of the business within the hospitality industry and
diverse product and service that they offer.
Within the hospitality industry, different forms of the business are available which helps the
organisation to expand their activates at the different location. These business can be carried out
in the form of service such as accommodation, food and drinks and various corporate and events
management . It also involves the hotels and fast food restaurant who provide the different
service to its customer. Some of the business in the hospitality sector are as stated as below:
accommodation: it is effective business at the market as luxury hotels and various another
organisation to provide the accommodation to the customer and earn the profits margin in the
market . It also offer the logging and stay room service to the customer with the another
important service.(Pawlicz,and Napierala, 2017.)
Food and beverage : it is one of the profitable business in the hospitality sector, as customer
gets different kinds of the food cuisine and beverage which helps them to expand their business
at the international market place. The service such as quick and fast restaurant,catering and
chain restaurant to the customer so that they can grow their business.
Entertainment: it is also important enterprise in the service industry as customer are attached
towards such kinds of the service as it include the fun and enjoyable activities which enhance
their travelling experience. Service any to provided to the in the form of online as well as offline
where customer can assess freely.
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The travelling business is also effected in the market place which helps the customer to one place
to another place. It also holds the main domain section in the hospitality industry .
Their are different kinds of the business which are needed in the hospitality industry to carry out
the effective results and achieve the larger market size so that they can increase the profits in the
long run.
2: examine the range of the operational and functional department within the chosen hospitality
business .
In the Marriott management level there are various kinds of the functional and operational
department which helps in performing the task in the most effective and productivity manners . I
operational department:(Williams, and Horodnic, , 2017)
front office: here the customer can get the information about the service which are offered by
the organisation. It is reception where the customer can contact where the organisation worker
and collect the information about the facilities which are being offered by them .
Housekeeping: under this part, all the management process are taken into consideration so that
best service are given to the customer . It involves making proper cleanliness of the area of the
organisation so that customer are satisfied with the service provided to them. In the context of
the Marriott organisation the hire the effective staff which perform their task in the better ways
to achieve the goals.
Security : the organisation focus on providing the security to its customer so that they feel safe
and secure in the premises and their belongingness are also save in the hotel.
Functional department :
sale and marketing : here the promotion of the business is done so that customer are aware
about the organisation goals. This function helps in having more business for the organisation
in the long run and achieve the desire level of profits in the market place.
Accounting department : the manager of the organisation have to maintain the effective and
proper account information so that all the function are performed in the most effective and
profitable manners.
Human resource : to work in the proper manner , the organisation needs effective number of the
employees who can execute the task in the most productivity and within the set time period. The
manger also provide them effective training to improve their work in the given team members.
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