Operational, Managerial, and Legislative Issues in the Contemporary Hospitality Industry

This presentation explores the operational, managerial, and legislative issues resulting from recent developments in the hospitality industry. It discusses labor scarcity, cost suppression, increased competition, high competition, green environment issues, emergence of technology, and legislative issues such as changes in food and alcohol licensing laws. It also examines the current image of the hospitality industry and predicts potential trends and developments. The impact of these predicted trends and developments is analyzed, and the presentation concludes with the importance of social media and advanced technologies in the industry.

The Contemporary Hospitality Industry

Introduction
 Present study will discuss operational, managerial and legislative issue from
recent development in hospitality industry.
 Furthermore, study will explain prediction for development in this sector.

Operational, managerial and legislative issues resulting
from recent development
Operational issues
 Labor scarcity
 Cost suppression
 Increased completion

Managerial issues
 High competition
 Green environment issue
 Emergence of technology

Legislative issue
 It is another issue that impact on customers, employees, higher authorities
etc.
 Food act 2003 was the recent change in legislation. This has created
problem for hospitality industry because they have to now serving their
clients food as per the standards. Cleanness and providing hygiene food to
consumers has become necessary for hotels and restaurant.
 Changes in alcohol licensing laws are another issue results from recent
development.

Current image of hospitality industry
 Current hospitality industry is working well and is able to meet with
expectation of consumers effectively. But still there are many loop falls due
to which it is unable satisfy clients well. Hotels, restaurants have to deal
with different culture people.
 In such condition it is essential for them to understand each other well.
Proper communication and help hospitality industry in understanding needs
of consumers and providing them quality services as per their requirements.

Cont.
 Online media plays significant role in this respect. Facebook, Twitter is
social networking sites which can help hotels and others firms in making
effective communication with customers.
 It can develop strong relationship with them and people will get attracted
towards the brand.

Cont.
 Safety and security is another major element of industry which has become
necessary point for travelers. They think to go to such place where they are
safe and secure. Increasing robberies, terrorism activities have affected
business of hospitality industry.
 Hospitality industry is facing high competition now-a-days. In such
condition it is very difficult for firms to retain its skilled employees in
workplace for longer duration..

Predictions for potential trends and developments in
hospitality industry
Predictions for trends and development in hospitality industry are as
following:
 Customer service
 Technological advancement
 Food and beverage management
 Extra green and eco-accommodation

Impact analysis of predicted trends and developments
 Marketing and technological advancement are most effective trend and
development. In the modern competitive era companies have to offer
unique products and services to consumers which can satisfy their needs.
 It is only possible when firm’s adopt latest advanced technologies. This will
help in attracting more consumers and fulfill their requirements.
 Apart from this, marketing is the key concept which can support in
promoting brands well. Without both these development hospitality
industry can not meet with its objectives.

Conclusion
 From the above study it can be concluded that implementation of social
media and use of advance technologies can be beneficial for hospitality
industry. This can boost its business and can help firm in sustaining in
market for longer duration.
 It is summarized that environmental issue is the major problem that may
impact on business of firms those which are operating in hospitality
industry.

References
Mowforth, M. and Munt, I., 2015. Tourism and sustainability: Development,
globalisation and new tourism in the third world. Routledge.
Horner, S. and Swarbrooke, J., 2016. Consumer behaviour in tourism.
Routledge.
Schegg, R. and Stangl, B., 2017. Information and Communication
Technologies in Tourism 2017.