The Contemporary Hospitality Industry

This article provides an overview of the contemporary hospitality industry, including the different types of businesses within the industry, the range of operational departments, and the contribution of the industry to the economy. It discusses the importance of lodging accommodation, food and beverage services, and travel and tourism. It also explores the functional departments in a hotel, such as housekeeping, security, sales and marketing, and accounting. The article highlights the significant role of the hospitality industry in job creation and economic growth.

THE CONTEMPORARY HOSPITALITY INDUSTRY
INTRODUCTION
Hospitality industry lies within service which includes event planning, transportation,
lodging, travelling and tourism. It is multibillion dollar industry which depends on
availability of disposable income and leisure time. It is very fast growing sector in
market.
DIFFERENT TYPES OF BUSINESS WITHIN HOSPITALITY
Hospitality industry is important for nation but customer service is unifying sector
which is shared by all segments. A sector of hospitality industry ensures need and want
of traveller in holistic manner.
Success depends upon service provided to customer in effective and efficient way.
Different types of business within hospitality are described below:
Lodging Accommodation: This sector covers luxurious hotels, campgrounds and
lavish resorts. Accommodation is important as it range from bed, breakfast, enterprises
and other facilities which offer lodging services. Customer should be provided
efficiency, comfort, world class amenities. In case of extravagant resort should provide
visitor privacy and exclusive services. There are three important things which people
prefer for travelling that is accommodation, food and transportation. Nowadays,
hospitality industry focuses on improving lodging of consumer for better experience.
Food and Beverage- Food and beverage is also an important sector which ranges from
high end restaurant and catering establishment in between. There are various categories
to determine food service industry which are as follow:
Quick Service Establishment- It means providing services at quick basis which can be
drinks, meals and snacks and possess few employees. It has concept of self-service
such as McDonald’s, Pizza Hut and KFC.
Catering Businesses- It provides food and beverages services for special occasion
which can be wedding, birthday parties.
Full Service Restaurants- These are eateries and restaurants which offer main course,
meals and drinks. This establishment usually seat at table and require waiters to take
order for food.
TRAVEL AND TOURISM
Travel and tourism is large sector industry which has many players across globe. It includes airlines, cruise
ships, trains and crew members for service. This business means people moving from one destination to other.
Hospitality sector cannot gown without assist of travelling and tourism and backbone of nation. It is considered
as huge domain which demands strategy, innovation and novelty at every step. This includes formal and
informal travelling. People from different parts of world travel for holiday, education, businesses, entertainment
and demand customer focus, relationship management, leniency skills for expansion and smooth running.
Entertainment – Entertainment is an important business of hospitality industry. People require fun and
entertain while travelling for better trip. Some of experiences of entertainment are as follows:
Marinas- It is important place for partying along with friends on private yacht where games, dance and
enjoying took place.
Sports and Gaming- Sport and gaming things which people requires while travelling which included
swimming pools, Casinos and other activities.
Cruise- It is essential part of hospitality industry. Nowadays prefer to spend time on luxury ships which
sail across Blue Ocean under clear sky.
Nightclubs- Every people love to dance so hotels should have nightclubs facilities for their visitors.
Timeshare- It is vacation ownership of place in which people either parties or individual own right to
place for specific time period. It gives an option of our own choices and enjoys facilities by getting membership
plan or buying part of facility.
The products and services offered by hospitality industry can be lodging, suites, resorts,
banking, online booking, reservation, internet, laundry.

THE CONTEMPORARY HOSPITALITY INDUSTRY
RANGE OF OPERATIONAL DEPARTMENT OTHER DEPARTMENTS FUNCTIONAL DEPARTMENT
Hotel industry cannot run without right people and resources in
right department. Appropriate department helps in achieving
success and growth of business. There are various departments
for smooth and efficient operations. Hilton Hotel also requires
various operational and functional departments for running of
entity which are described below:
Operational Department- It is department which is
concerned with controlling and designing process of
redesigning business operations and production of goods and
services. Different operational department in Hilton Hotel are as
follows:
Front Office- It is most visible department in hotel and
is also called reception desk. It is situated at that place where
guests receive first impression. It is communication centre for
hotel’s operation. It includes information of visitors, front office
cashier and registration section (Jones, Hillier and Comfort,
2016). Other sections can be business centre, telephone
exchange and reservation. These people are liable for cash &
credit handling, reservation of rooms, registration number and
other services to guest. Hilton hotel has effective front desk or
Housekeeping- This department handle management of guest
rooms and cleanliness of all public areas of hotel. There should be
close relationship between front office and housekeeping so that
information can be easily updated about guest rooms. Example,
rooms available for letting, out of order, occupied, dirty and
vacant. Housekeeping and receptionist have department head or
supervisor for reporting and who report to division manager. Both
are responsible for its own specific task and have to work together
for teamwork. Hilton Hotel has very effective staff for
housekeeping department.
Security- This department is responsible for security and
safety of visitors, employees and guests. It includes monitoring
equipment’s, patrolling hotel premises, ensuring security of
guests, visitors and employees along with their belongings. Hilton
Hotel has good team of security which encourages people to visit
and stay.
Engineering- This department is responsible for
operation and maintenance of machinery & equipment which
includes lighting, heating, air conditioning. They are also liable
for carrying task of carpentry, plumbing, upholstery and small
building and other works. In context of Hilton Hotel, skilled and
educated are hired as engineering department for running of
business.
Functional department is grouping of individuals on function
basis each performs in organisation including accounting,
manufacturing, marketing and human resources. Functional
department in context of Hilton Hotel are as follows:
Purchase and Stores- Hotel is regarded as commercial
endeavour in which raw materials are purchased, giving
finishing and selling at high prices. Materials are purchased for
supporting service industry. Here, purchase department is
responsible for all requirements of hotel. Incharge of this
department is purchase manager.
Sales and Marketing- This department is responsible for
generation of new business for hotel. It could be functions,
restaurant and sales of room, conventions and bars. It also takes
care of advertising and sales promotion of hotel at market.
Sometimes Hilton Hotel requires this department for selling their
products and services.
Accounting- This department is very important in all
organisations which monitor all financial activities. It includes
cash receipts, operating data and banking, processing of payrolls,
auditing and preparation of internal reports. Hilton Hotel has this
department to know actual profit of firm and running financial
activities (Gin Choi, Kwon and Kim, 2013).
Human Resource Department (HRD) - It is related with hiring,
training, development, firing of hotel staff and responsible for
industrial relations, welfare and collective bargaining. It has
gained importance because of competition, shortage of labour
and legislation. As Hilton Hotel has HR manager for handling all
activities related with people.

THE CONTEMPORARY HOSPITALITY INDUSTRY
CONTRIBUTION OF HOSPITALITY
Hospitality industry is growing rapidly which contributes 10% of world GDP. It is expanding
globally and promoting growth in multicultural environment. It is built at global, national and
regional levels. This industry constitutes various sub sectors out of which restaurants and hotels are
major source for economic growth. This industry contributes at local, national and international
economies. It was recorded that 700 million tourists out of total arrived at international level.
Through help of data it was shown that 241.5 million increase and annual growth of 4.9%.
Hospitality provides more than 10% employment at UK which is 2.5 million people.
Because of McDonald’s, Pizza Hut, Burger King has developed effectively which contribute for
economies of nation. Improvement in economy leads to enhancement of living standards. As per
British Hospitality Association more than 500,000 employees engaged in this industry at UK.
International tourism represents 7% world export and 30% service export.
CONTRIBUSTION IN UK
CONCLUSION
From this above report it can be concluded that hospitality industry is fast growing sector in country
which increases living standard of people as well as gross domestic product. There are various types
of business such as timeshare, accommodation, travel and tourism required in hospitality industry
for better results. Operational department manages current activities such as maintenance, security
and functional department handles HR, administration, accounting for such firm. This industry
provides job employment to large number of people, increase values at local, national and
international level.
REFERENCES
From this above report it can be concluded that hospitality industry is fast growing sector in country
which increases living standard of people as well as gross domestic product. There are various types
of business such as timeshare, accommodation, travel and tourism required in hospitality industry
for better results. Operational department manages current activities such as maintenance, security
and functional department handles HR, administration, accounting for such firm. This industry
provides job employment to large number of people, increase values at local, national and
international level.