The Contemporary Hospitality Industry

THE CONTEMPORARY HOSPITALITY INDUSTRY
INTRODUCTION
Hospitality industry lies within service which includes event planning, transportation,
lodging, travelling and tourism. It is multibillion dollar industry which depends on
availability of disposable income and leisure time. It is very fast growing sector in
market.
DIFFERENT TYPES OF BUSINESS WITHIN HOSPITALITY
Hospitality industry is important for nation but customer service is unifying sector
which is shared by all segments. A sector of hospitality industry ensures need and want
of traveller in holistic manner.
Success depends upon service provided to customer in effective and efficient way.
Different types of business within hospitality are described below:
Lodging Accommodation: This sector covers luxurious hotels, campgrounds and
lavish resorts. Accommodation is important as it range from bed, breakfast, enterprises
and other facilities which offer lodging services. Customer should be provided
efficiency, comfort, world class amenities. In case of extravagant resort should provide
visitor privacy and exclusive services. There are three important things which people
prefer for travelling that is accommodation, food and transportation. Nowadays,
hospitality industry focuses on improving lodging of consumer for better experience.
Food and Beverage- Food and beverage is also an important sector which ranges from
high end restaurant and catering establishment in between. There are various categories
to determine food service industry which are as follow:
Quick Service Establishment- It means providing services at quick basis which can be
drinks, meals and snacks and possess few employees. It has concept of self-service
such as McDonald’s, Pizza Hut and KFC.
Catering Businesses- It provides food and beverages services for special occasion
which can be wedding, birthday parties.
Full Service Restaurants- These are eateries and restaurants which offer main course,
meals and drinks. This establishment usually seat at table and require waiters to take
order for food.
TRAVEL AND TOURISM
Travel and tourism is large sector industry which has many players across globe. It includes airlines, cruise
ships, trains and crew members for service. This business means people moving from one destination to other.
Hospitality sector cannot gown without assist of travelling and tourism and backbone of nation. It is considered
as huge domain which demands strategy, innovation and novelty at every step. This includes formal and
informal travelling. People from different parts of world travel for holiday, education, businesses, entertainment
and demand customer focus, relationship management, leniency skills for expansion and smooth running.
Entertainment – Entertainment is an important business of hospitality industry. People require fun and
entertain while travelling for better trip. Some of experiences of entertainment are as follows:
Marinas- It is important place for partying along with friends on private yacht where games, dance and
enjoying took place.
Sports and Gaming- Sport and gaming things which people requires while travelling which included
swimming pools, Casinos and other activities.
Cruise- It is essential part of hospitality industry. Nowadays prefer to spend time on luxury ships which
sail across Blue Ocean under clear sky.
Nightclubs- Every people love to dance so hotels should have nightclubs facilities for their visitors.
Timeshare- It is vacation ownership of place in which people either parties or individual own right to
place for specific time period. It gives an option of our own choices and enjoys facilities by getting membership
plan or buying part of facility.
The products and services offered by hospitality industry can be lodging, suites, resorts,
banking, online booking, reservation, internet, laundry.