Investigating Operational Roles and Skills in the Hospitality Industry

The Contemporary
Hospitality Industry
(Unit 1)

Table of Contents
INTRODUCTION...........................................................................................................................1
LO2..................................................................................................................................................1
P4 Investigate a range of different operational roles within the hospitality industry.............1
P5 Examine the skills required for roles within the hospitality industry and current skills
shortages.................................................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Hospitality sector is a rapidly evolving industry which is extremely competitive and
dense in nature. This sector encompasses various sub sectors such as food and beverage,
accommodation, travel and tourism, recreation, and so forth (Chandani Jayamali, 2019). The
main aim of the businesses functioning within the bounds of this sector is to meet the needs
and wants of the customers by providing them with high quality offerings and thereby gaining
extensive satisfaction from them. Hospitality sector within United Kingdom is especially
known to be a massive contributor to the growth and development of the country’s economy.
It has undergone several tremendous advancements owing to which the skill set requirements
in the current time vary to the skill set required earlier.
The current report seeks to gain an insight into the operations of hospitality industry
by taking one of the most prominently running organisations as an example. The organisation
selected for carrying out this report is Grosvenor House Hotel. It is owned, run and managed
by JW Marriott Chain of Hotels. This is a luxury 5 stars hotel situated at the heart of London,
United Kingdom in the area called Mayfair. The location of this organisation provides an edge
to it over the rivals, as the Mayfair area of London is visited by a large number of tourists on a
daily basis. This has resulted into the growth and development of the hotel operations with the
passage of time. The report contains the diverse types of operational roles pertinent to the
hospitality sector. Besides this, it also includes the skills that are required by the employees
for carrying out their job roles in the hospitality sector. Lastly, it examines the skill shortage
of staff so that measures can be taken to address the same.
LO2
P4 Investigate a range of different operational roles within the hospitality industry
Being a wide and expansive sector, hospitality industry is home to a large number of
individuals (SKILLS, 2016). This sector provides employment to local individuals to address
the issue of unemployment. Also, it recruits people from across the globe that are equipped
with the potential to bring something unique and innovative to the table with the help of
which the company can elevate its market presence and financial performance in the long run.
Now, Grosvenor House Hotel is a luxury hotel which has extensive reputation in market place
because of its luxurious service package and impeccable customer services. This makes it
extremely important for the firm to make sure that the operational roles pertinent to the hotel
collaborative with one another in an effective manner to produce unbelievably remarkable