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The Continuous Improvement Plan (Doc)

   

Added on  2020-03-16

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1PROJECT MANAGEMENT METHODOLOGIES<Student ID><Student Name><University Name>

2ContentsIntroduction................................................................................................................................3Objectives...................................................................................................................................3Adopted Strategies.....................................................................................................................3Continuous Improvement Plan...................................................................................................4Textual overview – Lean Six Sigma..........................................................................................5Change management - Five Stages............................................................................................6Procedural documentation..........................................................................................................7Implementation plan for Latino Engineering.............................................................................7Conclusion..................................................................................................................................8References..................................................................................................................................9Appendix 1...............................................................................................................................11Appendix 2...............................................................................................................................12Appendix 3...............................................................................................................................13Appendix 4...............................................................................................................................13

3Introduction The continuous improvement plan can be defined as the ongoing improvement processrelating to commodities or products and services through consistent or breakthroughimprovement. The ultimate objective of this process is o strengthen the quality and featuresof processes or output. For any business undertaking, to have a sustainable existence in thecompetitive market, the effective functioning of the continuous improvement plan is a must.In the current environment, this aspect of the project is a necessity since it can give theconcern a competitive edge in the uncertain business setting Akmeemana & Wickramasinghe,2016).Latino Engineering is a company situated in New South Wales, Australia which offersdesigning, development and manufacturing services relating to specialist engineeringequipment. As per Anantatmula & Webb, it had a steady and consistent reputation in themarket for the past 30 years. But after it was acquired by an investment group, a number ofcomplaints were raised by its clients which highlighted the poor quality of delivery(Anantatmula & Webb, 2016). This scenario is not an uncommon occurrence in anorganizational front. There is a need for businesses to continuously enhance their offerings,services, and processes to keep the clients and customers content. A continuous developmentmodel has been presented here to identify the root causes of the issue and eliminate the sameso that the business can regain its previous reputation in the market (Anthopoulos, Ipsilantis& Kazantzi, 2016).Objectives The main objective of the essay is to understand the reasons for the various complains aboutthe defective engineering equipment, poor design, and development follow-up with thebusiness clients, long turnaround time for problem resolution, ineffective customer servicefunction, etc. It is necessary to identify the reasons for such problems so that necessaryresources can be used to remove these obstacles from the process. The continuousimprovement plan has been developed to ensure that such issues and problems do not arise inthe future again (Baptista, et al., 2016). Adopted Strategies In the Latino Engineering case study, the adoption of right strategies and tools is necessary tosolve the issues that arise in the path of the business activities. In order to enhance the

4performance of the service, plant, and equipment, the lean six sigma model has been usedsince it basically focuses on the defects from variations. Since the ultimate objective is toovercome the issues and complaints that have been raised by the customers, this strategic toolwould help the project management consultant to uncover the invisible root causes of thepotential problems and attack them in order to eradicate the defects. Appendix 1 presents thesix sigma model that focuses on the process, customer needs, and analyses data to remove theroadblock from the path of the business (Bialaszewski, 2016). The objective of thecontinuous improvement plan is to help the business generate higher profits, and reduce thevariation.The system-driven approach has been adopted to address the issues of Latino Engineering sothat the main issues relating to the manufacturing of the engineering equipment can beidentified and the business processes can be strengthened. It would also help the managementto base its key decisions on knowledge and data. The project-driven model would focus onthe customer needs and requirements so that their needs would be met by the businessconcern.Continuous Improvement Plan Appendix 2 highlights the six sigma continuous improvement plan for Latino Engineeringthat would allow the business concern to locate the loopholes in the overall work process.The various functional aspects that would be covered in the model are defining, measuringanalyzing, improving, and controlling. The diagrammatic representation highlights the sub-areas of the business that would be evaluated and analyzed to develop an effectiveimprovement model (Douglas, 2016).Since Latino Engineering business is involved in designing, developing and manufacturing ofspecialist engineering equipment for different industries, the current problems arising in thebusiness scenario could adversely affect its business position in the market. In thecompetitive times, the issues that the clients have raised could dampen its business reputationand drive it out of the industry. Thus the lean six sigma model has been selected to enhancethe overall quality of the business offering. This tool improves the work process andminimizes the wastes arising from the operational activities. Galvan-Cruz, et al said that itprimarily identifies the customer value, maps the value stream, creates flow, seeks perfectionand strengthens the production process based on market demand (Galvan-Cruz, et al., 2017).Thus this root cause analytical model has been selected as the appropriate tool, to help the

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