INTRODUCTION
The customer services are considered as highly dynamic in nature. All the service which are
provided by the companies should be designed according to the customer’s preferences. In the
modern world, all types of services which are offered by the businesses are adapted according
customers’ requirements and the services are provided according to them. The customer
satisfaction is primary objective of the business as through it, the activities of business can be
conducted and business ensures long term business growth (Calabrese and De Francesco, 2014).
In this, the business need to make sure that all the services which are provided by the company
should meet requirements of customers. It integrates to every part of the business whether large
or small. The present report is focused on the service industry and evaluates the services
provided by a restaurant. In the present report, the services provided by Mr. Smith who runs a
restaurant have been explored. It has included major concepts of service industry such as
development of blueprint for the services through which the company can offer its services
(Hyun and Cho, 2014). In addition, it is also includes strategies for developing customer
relationships in the business and also develop a customer’s satisfaction questionnaire. At last,
this report analyzes customers delivery standard which are offered in the business operations.
Services blueprint for customers satisfaction
A service blueprint is a unique strategy which is used by the business organization for designing
its services and innovation. With the help of the service blueprint, the company can diagnosis its
problems and also increase its operational efficiency. The service blueprint is an applied process
chart which shows the service delivery process from the customer's perspective. It becomes a
widely used tool for managing service operations, design and positioning. By conducting a

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