The Developing Manager: A Comprehensive Study of Managerial Skills and Leadership Traits

This assignment delves into the multifaceted world of developing managers, exploring key managerial skills, leadership characteristics, and their impact on organizational success. Through a comparative analysis of Hilton Hotel and Premier Inn, the study examines different management styles, communication processes, and organizational culture. It further provides a personal reflection using SWOT analysis, outlining strengths, weaknesses, opportunities, and threats for career development. The assignment concludes with a detailed career development plan, outlining objectives, timelines, and action steps to enhance managerial and personal skills.

THE DEVELOPING MANAGER

Table of Contents
INTRODUCTION................................................................................................................................2
TASK 1- REPORT...............................................................................................................................3
1.1- COMPARE DIFFERENT MANAGEMENT STYLES.....................................................................3
1.2- DISCUSS LEADERSHIP CHARACTERISTICS.............................................................................4
1.3- EVALUATE COMMUNICATION PROCESSES IN SELECTED BUSINESSES.................................5
1.4- ANALYSE ORGANISATIONAL CULTURE AND CHANGE IN SELECTED BUSINESSES................6
TASK 2- REPORT...............................................................................................................................8
2.1- ASSESS OWN MANAGEMENT SKILLS PERFORMANCE..........................................................8
2.2- ANALYZE PERSONAL STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS.............9
2.3- SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN POTENTIAL.............10
TASK 3- REPORT.............................................................................................................................12
3.1- LEAD AND MOTIVATE A TEAM TO ACHIEVE AN AGREED GOAL OR OBJECTIVE.................12
3.2- JUSTIFY MANAGERIAL DECISIONS MADE TO SUPPORT ACHIEVEMENT OF AGREED GOAL
OR OBJECTIVE AND RECOMMENDATIONS FOR IMPROVEMENTS............................................13
TASK 4- REPORT.............................................................................................................................15
4.1- EXPLAIN HOW OWN MANAGERIAL AND PERSONAL SKILLS WILL SUPPORT CAREER
DEVELOPMENT..........................................................................................................................15
4.2- REVIEW CAREER AND PERSONAL DEVELOPMENT NEEDS, CURRENT PERFORMANCE AND
FUTURE NEEDS TO PRODUCE DEVELOPMENT PLAN.................................................................15
CONCLUSION.................................................................................................................................17
REFERENCES...................................................................................................................................18
1

INTRODUCTION
This assignment comprises the study of developing manager that enables the learners to gain
the knowledge of behavioural principles of management. It will describe the different roles and
responsibilities of a manager in order to direct people and formulating the strategies towards
the attainment of goals and objectives. The manager is the person, who can formulate the
strategies and directs the path to the employees and staff members (Aharoni, et al. 2011). The
major role of the manager is controlling and monitoring of the business operations effectively.
Managerial skill performances and the tactics to motivate others will be discussed. As working
in the position of a junior consultant within the hospitality industry; it is my major responsibility
to provide comfortable zone and leisure services to the people. Further, it covers my
interpersonal skills and qualities that reflect over my personality and helps me analyzing the
diverse attributes as well. Furthermore, the career development plan will also be devised in
manner; by which I can easily choose the better option and enhance my personality towards
accomplishing goals and objectives.
2

TASK 1- REPORT
INTRODUCTION-
In this task, different managerial styles of the successful manager will be discussed with the
proper communicational practices and the leadership traits. It will describe that how the
manager makes a decision and provides the appropriate path for their staff members for
gaining success. The comparison study of between two organization such as Hilton hotel and
the Hotel Premier Inn will be discussed in order to analyze the effective leadership and
managerial traits.
1.1- COMPARE DIFFERENT MANAGEMENT STYLES
In today’s world, the hospitality sector is most comprehensive and huge industry that plays the
vital role in providing leisure services and the comfy zone to people. The services of hospitality
industry majorly comprise the accommodation service, food and beverages, travel and tourism
services, transportation services and many others (Aharoni, et al. 2011). As the manager is
responsible to make decisions and formulates the strategies for the development and growth of
the organization. The effective managerial ability can be described as the process to control the
operations and setting the goals for the people so that they can do their work effectively and in
the proper manner. The manager also maintains a healthy relationship and effective working
culture in order to sustainable development and growth.
The management style within the organization is demonstrated by the quality that can control
and monitors the working operations. There are majorly six types of management styles such as
autocratic, persuasive, democratic, and chaotic, And Laissez-Faire and the consultative
management style. These are also helpful in making the strategic decisions or set the strategies
for accomplishing the goals and objectives (Chen, 2013). Different management styles have
different criteria for working and setting the standards and they have been also applied several
theories or approaches in order to direct the staff members and employees.
Hilton Hotel:
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Hilton hotel is the global chain marketplace that is known for its leisure services and
extraordinary services. There are overall 3897 hotels all over the world in approximately 91
countries. It is one of the most successful hospitality industries that majorly comprises of the
various luxurious services and facilities (Deshpande, et al. 2010). The manager of the Hilton
hotel sets the strategies by forecasting the operational terms and conditions so that the
employees and entire staff members can easily do their work in an effective manner towards
accomplishing goals and objectives.
Premier Inn, Hotel:
It is the British Multinational hotel chain that has continually sought for innovative terms and
services in order to attract the customers and helps them to get best experiences of leisure
activities and services. They have been applied contingency and expectancy theory of
management style in order to encourage staff workers for the betterment of the hotel industry
as well.
1.2- DISCUSS LEADERSHIP CHARACTERISTICS
Leadership is the ability or an action to lead others with the proper motivation and
encouragement for doing the certain work effectively towards accomplishing goals. An effective
leader has the ability to controls the business operations properly while also maintains healthy
working culture (Fisher, 2011). They set the goals and shows the appropriate directive path to
the employees and entire workers of the organization. Generally, it can be said that the activity
of leading a large group of members by setting clear vision and mission as well; is known as the
leader. The leaders also help the management department of an organization in making
strategic decisions. Some of the several leadership characteristics are honesty and integrity,
commitment and passion, decision-making abilities, creativity and innovation, a better
communicator, accountability, motivated, positive and many others (Griffin and Moorhead,
2011). These mentioned characteristics are majorly concerned by the successful leaders for
managing the operations. Various approaches and styles have been adopted by the hospitality
industry in order to enhance the proficiency as well as encouraging their workers accordingly.
Leadership characteristics at Hilton hotel:
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In this hotel industry, various kinds of leadership characteristics have been applied in order to
encourage people and accomplishing goals. They have been adopted visionary and autocratic
leadership approach for making strategic decisions. They seek out for the new ideas and
innovative terms by which they can easily make their organization more profitable and provides
luxurious services and goods to the customers accordingly.
Leadership characteristics at Premier, Inn hotel:
It majorly comprises of the abilities to recognize the different operational terms. They believe in
the democratic and laissez-faire leadership style; by which it is easier to make decisions (Karim,
et al. 2012). They also involve their staff workers and employees to the different business
activities, so that they can also feel the valuable part of the company and helps in achieving the
goal as well.
1.3- EVALUATE COMMUNICATION PROCESSES IN SELECTED BUSINESSES
It is the way of exchanging information and conveying intended messages through several
means such as writing, speaking and many other ways. It is the major tactics by which people
can share their views and opinions with each other. It should be stronger within the
organization for resolving problems and issues as well as managing operations effectively.
Effective communication can be helpful for resolving the conflicting situations and builds a
strong relationship among the employees and workers (Laudon and Traver, 2013). In order to
convey information by various means, the organization have been utilized various approaches
and way of a medium that can be understood by everyone. It can be defined as the two-way
process; several approaches described below that the company follows-
Upward communication: it can be described as the bidirectional communicational way that
allows the workers to communicate with the supervisors and the managers and vice versa. This
approach of communication allows the people to communicate to the next upper-level
managers. It is a beneficial way to get information and getting feedback from the employees
and workers on the basis of behaviours, processes and the interest level of the people.
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Downwards communication: it is the hierarchical level communicational way that that
describes the way of communication from upper level to lower level (Lussier, 2011). It follows
the structure of hierarchy structure of communication process from top to bottom approach
that promotes the efficiency of delegation within the organization. It brings discipline and
compliances to the company.
Horizontal communication: it allows the staff members and workers to communicate with each
other towards accomplishing goals and objectives. It helps in enhancing the productivity as well
as strengthens the collaborative terms between different team members in order to resolve
issues, problems and the resource sharing.
1.4- ANALYSE ORGANISATIONAL CULTURE AND CHANGE IN SELECTED
BUSINESSES
The organizational culture simply defines a system that emphasized the values, assumptions,
beliefs and the ways of interacting with others. It majorly contributes their huge part in
maintaining a psychological environment within the workplace as well as builds strong relations
among the workers and staff members accordingly. It has a strong influence on the workstation
as well as working staff (McNiff, 2010). It also helps in motivating the employees and staff
members for their certain work, so that it will be easier to gain success. It must be positive and
stronger that can bring changes and supports to the working staff accordingly. there are some
of the characteristics of organizational culture are innovation and risk-taking, attention to
detail, outcome orientation, people orientation, team orientation, aggressiveness and the
stability. It describes that how workers perform and understand the working criteria in order to
perform efficiently towards the attainment of objectives (Melé, 2010). The positive working
culture within the workplace can be created by means of several varieties of factors, values and
preferences, industrial demands, early goals and values, leadership and onboarding employee
rewards systems.
Apart from that, some of the negative factors that can influence the organizational culture such
as economic, political, legal and environmental factors. There are various kinds of the different
cultural background of people and all they have their own different demands and needs; which
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must be fulfilled by the hospitality sector for gaining satisfactory outcome and gratify the
customers accordingly. The ethical norms should also maintain by the organization so that no
one can harm and each and every one can also fulfil their desire accordingly.
CONCLUSION-
It is concluded that the positive working culture and organizational environment helps in
maintaining sustainability within the workplace. Different managerial styles and theoretical
approaches have been also described in contrast with a comparative study between the Hilton
hotel and Premier Inn hotel. The significance of communicational tactics has been also
described in manner.
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TASK 2- REPORT
INTRODUCTION-
In this task, the personal reflection will be discussed with the help of SWOT analysis that
describes strengths, weaknesses, opportunities and threats of mine. I have been working with
the Clayton Crown Hotel; on the working position of Assistant Manager, so it is the
responsibility of mine to manage the working criteria properly and sets the appropriate
directions for the workforce.
2.1- ASSESS OWN MANAGEMENT SKILLS PERFORMANCE
Some of the following managerial qualities of mine are described below-
Communication skills: I have good communicational skills and I can easily convey the
information to each and every one with efficient manner. As the significance of
communicational strength has been described earlier, so it is important to communicate in a
variety of means within the hospitality sector (Newton, 2014). I have been learnt many
different languages in order to deal with the customers. It also helps me out with make the
strong relationship with the other workers as well as maintains sustainability and positive
working culture accordingly.
Team-working: I have the ability to work in a team with the leading power. I can manage the
team effectively and sets the standards as well. While working with the different team
members; it is majorly important to engaging members efficiently with the better
communication.
Leadership: I can lead others professionally as well as motivates them for their certain working
criteria in order to accomplish goals and objectives (Pedler, 2010). As is the manager, I also set
the standards and give rewards to the employees according to their performances, which get
them motivated accordingly.
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Negotiation quality: I have the quality to negotiate with others effectively in order to fulfil the
needs of customers as well as employees and gaining success. I can better take decisions while
setting standards and objectives for the organization.
Organizational planning quality: I have the ability to make the strategic decision and I can also
make effective plans for the betterment and growth of the organization. I have been used
several tactics and managerial approaches for making the plans and decision towards gaining
success and accomplishing goals or objectives accordingly.
Creativity and interpersonal skills: I am kind of creative person and always use new ideas or
techniques for developing the strategies and making plans (Piccolo, et al. 2010). I also seek new
techniques by which I can easily ensure the demands and needs of the customers and provides
them with such things according to the trend.
Interpersonal skills: I am also self-motivated kind of a guy and be in the positive mood that
helps me out to make me more confident and passionate about my working criteria.
2.2- ANALYZE PERSONAL STRENGTHS, WEAKNESSES, OPPORTUNITIES AND
THREATS
SWOT Analysis-
SWOT is described as the strengths, weaknesses, opportunities and threats. It is the framework
that helps in analyzing these factors; by which it will be easier to make further decisions. In
order to further development and growth; it is vital to identify these factors. The personal
SWOT helps in making the decisions as well as improves the abilities accordingly.
Strengths: I have the ability to communicate with others in a variety of manner even in a
different language also. I effectively communicate with the members and working staff that
reflects my personality (Quinn, et al. 2014). I can also lead the team members as well as
encourage them for their working conditions; by which they can also do their work efficiently
and accomplish the goals. The major strength of mine is that I am always in the positive mood
and seeks for the creative ideas in order to further development and growth that also gives me
the potential to build my confidence as well as makes me stronger accordingly.
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Weaknesses: the major weakness of mine is that I cannot deal with the negative situations
sometimes. I am very short tempered and at the same time I am very emotional kind of guy;
that influences my personality and impacted negatively.
Opportunities: there are several opportunities in front of mine by which I can grow and
develops my personality. With the proper usage of strength, I can be able to make effective
decisions and sets the standards for the development and growth (Russ, 2011). Further
education, different learning processes, knowledge of different culture and languages and many
other development programs are to be considered in this category; by which I can easily
enhance my personality and gain success accordingly.
Threats: as it is well known that there are huge rivalries within the marketplace and the
negative behaviour of mine can influence my personality negatively, so here I need to develop
these things in order to get rid of it. Improper timing schedules, responsibilities, dealing with
customers, and different factors can be affected my personality.
2.3- SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN
POTENTIAL
For the development and growth of the organization, it is very important to set the standards
and objectives according to the requirements and needs. By setting the standards and goals,
the working criteria will become easier and the working allocation is also encompassed
according to the experiences and knowledge of the workers or staff members accordingly. As
per my potential, it is more important to prioritize the activities for effectively working schedule
and managing the overall operations accordingly (Shuck and Herd, 2012). It is mentioned above
that I have several qualities and capabilities to perform well and engaging the workers in the
organizational activities; by which they can also perform better and inefficient manner towards
accomplishing goals and objectives. Giving priority to the working schedule is the major process
or an activity that should be possessed by the managers or other supervisors of the company.
As I have good communication skills and I am capable to communicate in a variety of styles with
the different cultural groups and members that help in building a strong relationship as well as
maintains healthy working culture (Tohidi, 2011). Positivity within the working culture helps in
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maintaining sustainability and also gives potential to the staff workers and employees to
perform efficiently and in manner towards the attainment of the goals and objectives.
CONCLUSION-
It has been described the personal reflection with the help of SWOT analysis and the other
tactics; by which I can easily ensure the strengths, weaknesses, opportunities and threats of
mine in order to make further decisions. Different managerial skills of mine have been also
described that boosts my confidence and reflects my personality as well. Furthermore,
prioritization of working significance has been also discussed in manner.
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TASK 3- REPORT
INTRODUCTION-
This task covers the managerial skills and techniques of motivation; by which the working staff
and team members can get encouraged for their certain working criteria. Motivation is much
more required for performing better and in manner towards accomplishing goals and
objectives. Some of the recommendations will also be discussed for the development and
growth of the organization. It will be described with a context of Frankie and Benny's
restaurant; where I have been working and set the plans for motivating employees and staff
workers accordingly.
3.1- LEAD AND MOTIVATE A TEAM TO ACHIEVE AN AGREED GOAL OR
OBJECTIVE
Motivation is the major reason by which people start working. It can be defined as the
behaviour of an individual for their certain actions that help in achieving the desired goal. It
emphasized on the forces or an action that can stimulate a person to act in order to fulfil the
desire or needs accordingly. Several kinds of motivational techniques have been utilized by the
organization for encouraging their employees and staff members; by which they can easily do
their work in order to attain predetermined goals of the organization (Trenkel, et al. 2015).
There are majorly two kinds of motivational factors such as intrinsic or extrinsic factors. These
both the factors give potential energy to the people. Various approaches or theories are also
being considered in these criteria that helps identify the needs or demands of the people by
which it will be easier to fulfil their goals accordingly. The motivation for the entire team
members plays an imperative role that is described by the motivational theories like Maslow’s
hierarchy of needs, Herzberg two factor theories and many others theories.
The Maslow’s hierarchy of needs theory comprises of the five major stages that define human
psychological needs started from self-actualization to love and belonging needs. It is important
to fulfil these needs and demands of the people; by which they can get motivated and do their
work efficiently towards accomplishing goals and objectives (Griffin and Moorhead, 2011). The
Herzberg two factor theories consist of satisfaction elements and the dissatisfaction elements;
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by which people can prevent their satisfactory elements. With the proper application of these
theories, one can be able to determine the different factors or needs. Apart from that, bonuses,
incentives, rewards, holiday packages, promotional activities and many other tactics are to be
considered as the motivational factor that helps in giving potential power to the employees and
staff workers for gaining positive outcome.
3.2- JUSTIFY MANAGERIAL DECISIONS MADE TO SUPPORT ACHIEVEMENT OF
AGREED GOAL OR OBJECTIVE AND RECOMMENDATIONS FOR IMPROVEMENTS
As it is well known that there are huge rivalries within the marketplace and in context of the
hospitality industry; it is majorly important for the supervisors and the managers to make a
strategic decision and make plans to implements it effectively. The management structure of
the Frankie and Benny's restaurant have been applied several approaches and the theories for
making a strategic decision and expanding their market towards accomplishing goals and
gaining competitive advantages accordingly (Laudon and Traver, 2013). The major responsibility
of mine is to manage the working operations effectively with the proper application of leading
other members so that they can also do their work effectively and prioritize their working
criteria as well.
I would like to recommend that the supervisors of the restaurant must engage their staff
workers and involve them to the different business activities so that they can feel the valuable
part of the organization and helps in gaining positive outcome with the satisfactory results. The
manager of the restaurant must be applied to different leadership theories or approaches
according to the situational context. Involvement of the employees and staff workers helps in
maintain the positive working environment as well as builds healthy relationship among them'
by which they can easily share their views and opinions and helps in the accomplishment of
goals and objectives (Chen, 2013). Performance evaluation and the appraisal must be
encompassed within every 3 months so that people can improve their abilities and do their
work perfectly towards accomplishing goals and objectives. They should use the tactics to boost
up their employees and staff workers by using different tactics and approaches.
CONCLUSION-
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It is concluded that the motivation plays an imperative role for boosts up the confidence level
of employees and staff workers; by which they can enhance their working practices and helps in
attaining the organizational goals. Further, recommendation for development and growth has
been also described in manner.
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TASK 4- REPORT
INTRODUCTION-
This task covers the improvement area that helps in analyzing the factors; which I need to
develop for the future in order to enhance my personality accordingly. The career development
plan will be devised in this; by which I can easily analyze the strengths and weak links of mine
and make the plans accordingly.
4.1- EXPLAIN HOW OWN MANAGERIAL AND PERSONAL SKILLS WILL SUPPORT
CAREER DEVELOPMENT
The managerial skills can be defined as the values, ethics and the behaviour of an individual. It
defines that how people interacted with each other and do theirs professionally in order to
accomplish the goals and objectives. As the manager is the person, who can set the standards
and policies in order to direct employees and the staff workers, so that they can also do their
work effectively and in the manner (Aharoni, et al. 2011). The strategic approaches developed
by the manager are very helpful for managing and controlling of the business operations that
also helps in building strong relationships among the employees and workers.
I have effective leadership quality and I can easily lead the other team members even by
motivating them for their certain working criteria; by which they can also ensure about their
goal and helps in enhancing the effectiveness accordingly. I am very positive and confident
about the working criterion that boosts up my personality and gives me the strength to work
more professionally towards gaining competitive advantages.
4.2- REVIEW CAREER AND PERSONAL DEVELOPMENT NEEDS, CURRENT
PERFORMANCE AND FUTURE NEEDS TO PRODUCE DEVELOPMENT PLAN
The career development plan of mine is devised below that majorly considered some of the
factors, which I need to develop for working in more efficient manner. As the strengths and
weak links of mine have been already analyzed through SWOT analysis; by which it will be
easier to make further plans. It is important to devise a career plan for setting a proper time
frame and identifying the different factors towards enhancing the personality and boosting the
confidence accordingly (Piccolo, et al. 2010).
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Objectives Timeline Action Taken
Communication
Skills
1-2 Months Different classes and another development
program will help me out to develop the
abilities of mine. Video lectures and by
participating in the conferences, seminars
and group debates is also helpful.
Leadership
Qualities
2-3 months By attending seminars of great leaders and
reading their stories will be helpful to boost
up the confidence (Tohidi, 2011). With the
proper application of situational theories
and leading team members effectively will
develop these abilities.
Team Building 2-3 months By communicating with each member
effectively and helps them to resolve their
issues and problems might be helpful in
building string relation.
Stress and Anger
Management
1-2 months By handling situations and join classes of
meditation will be helpful to control my
anger (Trenkel, et al. 2015).
Risk and Issue
Management
3-4 months From different theories and learning
experiences, I can be able to handle the
situations.
CONCLUSION-
It is concluded the significance of career development plan and the managerial skills or abilities
of mine. Some of the skills I need to develop, so the development plan within the proper time
frame and the action required have been devised.
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CONCLUSION
The aforementioned assignment concluded the study of the developing manager; in which
different managerial skills and the leadership traits have been described. The comparative
study of two major hospitality industry in context to identify the management styles of both the
organization have been explained with the different leadership characteristics that can also
help in analyzing the effective organizational culture and maintains sustainability accordingly.
Further, the personal reflection has been assessed with the help of SWOT analysis and another
tactic; by which it is also easier to make strategic decisions for the future development. The
different roles and responsibilities of the managers have been also described with the proper
recommendations of development and growth of the organization. In the end, career
development plan has been devised for improving the abilities and skills of mine.
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