Styles of Leadership and Organizational Development

The provided document is an assignment that delves into different styles of leadership, including supportive leadership, and their significance in organizational development. The assignment references multiple sources, including books, journals, and online articles, to provide a comprehensive understanding of leadership styles and their applications in the context of organizational development.

The developing manager

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison of different styles of management....................................................................1
1.2 Characteristics of leadership within organisation.................................................................2
1.3 Communication process of the business organisation..........................................................4
1.4 Culture and changes of an organisation................................................................................5
Task 2...............................................................................................................................................6
2.1 Assessment of own skills performance.................................................................................6
2.2 Personal strengths, weaknesses, opportunities and threats...................................................7
2.3 Prioritisation of objectives and targets to develop own potential.........................................8
TASK 3............................................................................................................................................9
3.1 Leading and motivate a team to achieve future objectives...................................................9
3.2 Justify managerial decisions made to support achievement of agreed goal........................10
TASK 4..........................................................................................................................................11
4.1 Own managerial and personal skills to support career development..................................11
4.2 Career and personal development needs, current performance and future needs for
producing development plan.....................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
The developing manager is the process for improving craft which is set of own skills for
managing operations and various function of an organisation that helps in achieving personal as
well as professional objectives (Abrahamsson, 2017). In this involves leadership style, training
and development and culture which impact on behavioural and environmental skills. Managers
play an important role in motivating their employees for improving their performance as it is
necessary to keep them satisfied and happy for enhancing their productivity. It will compare two
companies such as TUI and Thomas cook and their different management style for maintaining
the standard. It will also discuss leadership characteristic and communication process for
effective organisation. This report will also explain about the motivation of team which helps in
achieving specific goals and objectives for Covert Garden, London. The justification regarding
managerial decisions will also be made for achievement and recommendation for improvement.
Last but not least, report will develop a career development plan for managerial and personal
skills as well as review it by considering present performance for future needs. Management
principles, practices and skills are required to achieve growth of an organisation.
TASK 1
1.1 Comparison of different styles of management
Management of every organisation follows its different styles for designing and
developing the products and services by using various needs and trends of market. They offer the
training sessions to staff members that support in effective utilisation of available resources.
There is comparison between TUI and Thomas Cook Company which deals in travel and tourism
industry of UK. They both are offering quality of services and products to customers and created
tough competition in the market due to having strong brand image among competitors. Here are
following management styles for those organisation that they use to meet the goals and
objectives.
Consultative management style: TUI is leading top brand travel and tourism industry
and they manage their products or services quality by using consultative management style.
Managers and supervisors focus on forecasting various activities including offering the training
and motivations to the employees by arranging resources to meet the organisation goals (Allen,
2012). In this, management collect informations regarding staff performance and get feedbacks
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for developing the plan for design and delivers the services. This theory support in developing
two way communications and hierarchical structure in which assign the roles and responsibilities
to the managers and employees by analysing their knowledge, skills and abilities.
Active management style: Thomas cook It also known as higher quality of services
provider as their staff and management play critical role for maintaining design and development
effectively so they use active management style (Arends, 2014). This company is focusing on
safety, physiological and self actualisations needs that helps in motivating the staff and improve
their performance. They use active management style in which organisation directing to the staff
and collect feedback for further improvement and also plans of various activities for meeting the
set benchmark standards for individual. Active management also support in proper
communication within the firm so it helps in motivating staff members for performing task in
effective and efficient manner to generate the profit margin.
1.2 Characteristics of leadership within organisation
Tourist Union International (TUI) group adopted different styles of leadership within the
firm that are autocratic and participative for running business operations.
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Autocratic styles: in this defines as it allows to take any kinds of decisions without
interfere of others. One person can make decision or take actions by his or her and also has the
rights as well as authority control on other employees.
Participative leadership style: this leadership values includes the input of entire team
work force, but the rights of decisions making is on the leader's hand and final decision or action
generally take by participative leader (Cavanagh, 2012). It mainly focus on boosting morale of
co-workers for completing task or work.
There are some characteristic of leadership styles such as:
Communication skills: it is necessary that having a strong communication skills for
effective leader. So they requires both skills as good speaker and listeners for communicating all
organisation level. TUI industry deals in hospitality industry where they have to meet with the
people as face to face interaction and Thomas cook leaders generally provides the guidelines to
the visitors and tour operators through mails, faxes or other indirect communication methods.
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Illustration 1: styles of leadership
source: leadership styles 2018

Team orientation: leaders have their followers and they work within team for achieving
particular task and objectives of an organisation. Leaders must requires to put emphasis on
teamwork. TUI focus on working in teamwork as their tour operators work under a leader who
provides appropriate guidance in framing and developing as well as organising the tours and trips
for visitors. Thomas cook focus on providing luxurious and comfortable stay to their tourists.
Charisma and passion: these characteristic support to make an effective or good leader
as it build strong emotions to define their visions and qualities (Cummings, 2014). With the help
of this quality, they can inspire and encourage to their followers to obtain specific task or
objective within organisation. TUI leaders are charismatic and passionate regarding their goals
and objectives while satisfying customers.
Innovative and creative: It is unique quality which is requires in good leaders as he must
be able to create some new ideas and innovation for making effective organisation. This
organisation's leader is always focus on searching new exotic destinations, adventures, historical
places and heritage sites to explore for their tourists.
1.3 Communication process of the business organisation
In every organisation, communications process is the key element for providing
information and maintain the flow of services. It support in planning of the various activities
according to needs and trends of the conditions at different level. This process is help in
interaction between staff and management for offering the informations regarding organisation
decision and collect feedbacks from employees to identify any issues for making changes in
business strategy.
TUI is using several communication process for sharing and managing the informations
to keep the all employees update. These are as following:
Email: This method is more suitable in current scenario because it provide informations
to staff at various level of the company. So TUI is using this method for sharing the knowledge
as well as provide guidelines to the employees regarding particular task or objectives. It is
upwards types of communication that is having positive impact on its approach of travel and
tourism industry. Management can offer any detail and informations related to the organisation
decisions or actions to the all staff members which helps in processing and managing the
available resources according to culture and objectives of an organisation to achieve
predetermined targets.
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Meetings: This method also helps in developing and maintaining the effective interaction
of all staff members for a particular project as well as management practices. This is formal
types of communications process that support in term of getting the reaction in real time of the
staff members for all those projects or assignments. TUI is using this method for providing
information to the employees with one to one interaction between managers and supervisors of
different department. They offer guidelines regarding working environment, motivation to
employees, utilisation of resources and performance evaluation.
Written: It is traditional method in which include sharing of informations with employees
and key members of an organisation. Written communication involves new letters, notice and
letter heads for different level of an organisation like upper, middle and lower level. So it is in
written form as company share its common information by using notice and new letter to all
level of TUI. This can be effective communication process but it takes more time and lots of
funds required for sharing information by using this method.
1.4 Culture and changes of an organisation
Organisational culture and changes refers to the structure as every firm has there own
hierarchical structure for passing the information. TUI is consider in large organisation which
offers the quality services across the world according to needs and trends of particular areas.
Company develop and implement of hierarchical structure that helps in managing activities as
well as decision-making process. It also support in allocating resources among various activities
and collecting feedback from delegated authority. This is the important part for every
organisation as structure is helping to maintain the professional approach for offering the travel
and tourism services. Organisational culture is generally based on the region or locations for
effective target audience that support in attracting more visitors and staff members to deals with
he firm in effective manner and motivate them for manage as well as update services.
This can be understood in better way by examining various organisational culture and
change that given as follows:
Power Culture: Many of firms are adopting the power of culture that provide quick
respond to the events which happening near by them but it depends on people's ability at centre.
They attract more people for taking risks and characterise political as well as power oriented
mindset. Main objective of culture is to utilise and control over resource by using some elements
of personal power.
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Role Culture: In this culture, managers and employees are assigned their task and works
according to positions and respected role (David, 2011). It is defines as strong functional or
specialised areas that coordinated by the senior management for the high degree of formalisation
and standardisation. So they work according to their assigned duties and responsibilities and also
perform activities with prescribed standard.
Task 2
(Covered in PPT)
Introduction:
At present time, hospitality industry is growing fast as compare to other industries
because people generally get interest in consuming services when they plan for going outside for
the purpose of visiting , feeling relax, spending time in holidays etc. this is based on The
Dorchester Hotel which is five star luxury hotel in London, so working within the hospitality and
travel & tourism sector requires various management skills for employees.
2.1 Assessment of own skills performance
There are several qualities and management skills required for making an effective or
good organisation because in travel and tourism sector, people play important role for providing
better services to the customers (Griffin, 2013). So as the positions of manager, I have to perform
various activities and operations within the Dorchester hotel in sufficient manner which needs
several skills such as:
communications: This is most important part for any firm which must be carried out in
appropriate manner. In The Dorchester hotel, I must have better communication skills for
providing any informations to the staff without barriers. And I also possess this ability for being
able to communicate with my colleagues and customers in effective way. This consider as the
verbal communication and appropriate spoken language so it helps in sharing ideas and
informations with every employees easily.
Decision making: This skill is also very important which is required by the manager in
every firm. In The Dorchester hotel, I possess my skills for making right decisions at right time.
It is responsibility of manager in decision-making and to take corrective action regarding
employees management, motivation, strategic development at the time of requirement.
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Problem solving: Manager must have this quality for resolving any issues or queries
regarding employees or organisation while managing a whole company (Jones and Jones, 2013).
I have a great problem solving skills so I can provide ultimate solutions about any problems. I
always consider it as a opportunity and try to resolve this on my best level.
Leadership skills: To lead the all employees and motivate them for effective work,
leadership quality is required. I can possess this skills as I have good leadership quality for
influencing people's behaviour for performing task or work in appropriate manner. It considered
important skill which is necessary for good manager.
Here are assessment on my own management skills and also given rating for better
understanding. It helps me in achieving The Dorchester Hotel's task and objectives in sufficient
manner such as:
Skills Rating
Communication
skills
It is rated as number 1 because I have good communication skills.
Decision-making
skills
It can be rated as number 2 for having good communication skills
Problem solving It is rated as number 3 because I have a great problem solving skills
Leadership skills Having better decision-making skills and I can motivate to the employees
for better performance, it is rated as number 3
2.2 Personal strengths, weaknesses, opportunities and threats
According to assessment of my own management skills, I have found various personal
strengths and weaknesses such as:
Strengths:
 I possess my management skills for carrying out all my task in better way. It helps me by
providing opportunities for the growth and development for The Dorchester Hotel.
 I have appropriate management and communication skills that I can communicate ideas
and share information to supervisors.
 Training and development skills also found in me as I can trained new fresher employees
to perform all the task effectively.
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 I can manage entire working environment and learn more about the field. Leadership and better decision-making skills are another strengths
Weaknesses:
 Low confidence while making any action plan for the company
 Hesitations while speaking on front to people Poor time management skills.
Opportunities:
 There are various opportunities for learning new skills or many things
 It provided training to all employees so that they can perform their particular tasks or
work.
 Opportunity to develop the knowledge and information in the different fields. It helps me in boosting my professional and career growth and provides me several
solutions.
Threats:
 Due to lower confidence, I am not able to take quick actions and also cannot make
effective decision regarding particular problems or issues at right time.
 I am also not comfortable in speaking publicly that may become a biggest threat for me
as it enhance my stress level so I cannot work properly and meet with deadlines.
2.3 Prioritisation of objectives and targets to develop own potential
The Dorchester Hotel's manager set the different prioritise which is required to achieve
on time. Targets and objectives are set to develop the potential because it provide clear as well as
focus on direction to achieve all these for the organisation (Leach, 2011). That is why, I
developed so many objectives and targets that is require to achieve in future such as:
Deadlines: It is an essential as I need to meet all these deadlines so that I can enhance the
work productivity and develop the positive brand identity in the mind set of customers for the
Dorchester hotel. So I have set my deadlines which I have to complete all works.
Research: It is also an important target to work on research in which I will set the better
directions and enhance my skills. So its a opportunity for me to utilise my knowledge and
expertise within the different areas or fields. I can take various initiatives that can bring benefits
for the Dorchester hotel. This is another important objectives which need to be achieve in set
time frame.
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Practising: For effective organisation, it is necessary to carry out various practices
because it support in get connecting with all these things for learning and growth. So this factor
is necessary for me to regular practices and it also become a most important objectives or target.
Conclusion:
from above this task, it has been concluded that for the good manager, there is requires
some management and personal skills so I possess my skills and knowledge for getting best
result in The Dorchester hotel and also analyse my strengths, weaknesses as well as set
objectives for develop own potential.
TASK 3
3.1 Leading and motivate a team to achieve future objectives
According to this project report, I am working in a famous Chef Jamie Oliver and now I
have to lead a new restaurant in Convert garden, London (Leonard, 2011). So for this I have to
build a strong workforce and motivate them to achieve all organisational objective and future
goal. In order to manage resources and activities in appropriate manner in need to make effective
strategy to deliver quality services to customers. There are some activities that can be used by me
to achieve future objectives are as follows -
Team building – To established a successful business organisation, it is very important
to build skilled and knowledgable team that perform effectively according to organisation need
and customer's demand (O'Neill, 2015). For this I will develop a strong and skilled workforce
who provides effective services and contribution to get future objectives. This process will be
helpful for all team member to understand their own role and responsibility toward firm. For this
process I will consider skills, ability, working capacity and knowledge of each employees to
assign them effective role and responsibility. After getting information about their skills I will
provide them training and learning to enhance their interpersonal skill and working capacity.
Motivation – This process helps to boost working capacity and improve moral support of
employees to working in new organisation. In this process manager and leader provide them
motivational support according to employees need. In order to motivate employees and
workforce it is my responsibility and necessary to understand their need and organisation's
demand. In this process I will provide confidence and motivation to my team members that will
help to maintain their performance level and discipline to deal with overall situation. In this
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process working in team and employees relation also help to motivate employee toward their
work and future goal.
3.2 Justify managerial decisions made to support achievement of agreed goal
For established a successful restaurant I have to make some effective decision for
improve functional and operational activities of organisation. There are some appropriate
decision that I need to take for mange all the services and activities in effective manner such as-
Strategic planning – For a business organisation, it is very important develop and make
strategic plans to get future objectives effectively. In this process past activities are required to
analyse and to make appropriate plan to face various challenges easily (Oliva and Gordon, 2012).
In this process I will monitoring all organisational activities and control unnecessary things in it.
By considering all these factors, I will make effective decisions for it and provides appropriate
communication, monitoring and delivery mode of servicing. This process will help to meet all
the objectives in more professional manner. It is helps to get future objectives and goal in
efficiently.
Relationship building – For a business organisation effective relationship between
management and staff members will provides working and positive environment in company.
Fro this process I will conduct various program and meeting to build strong relationship between
all working staff (Perreault and Cannon, 2013). This process will helps to reduce conflicts and
barrier from restaurant and provides a positive environment in which all individual can easily
suggest new ideas and their thoughts for organisation's success. Relationship building helps to
motivate employee toward company's objectives and future goal that need to be achieved. In
other hand this will make coordination to influence the performance of each and every
individual.
Recommendation – To established a successful restaurant , it is very important for me to
monitor all operational and functional activities of organisation as well as previous working
conditions to improve them effectively. For this communication skills and skilled staff is very
important to providing appropriate service to customers and understand their required needs.
After this organisation needs to ask suggestion from customer to improve their services and
products.
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TASK 4
4.1 Own managerial and personal skills to support career development
I want to build my career in travel and tourism industry such as TUI. This organisation
provides various opportunities and career objectives to an individual. In it they can easily higher
growth and position by providing their services in organisation and get guideline or direction for
future success. For this purpose it is important for me to have skills and managerial quality to
provide effective services and contribution in firm and get connected with top management
company's. There are various key skill that required for managerial activities such as -
Communication skills – For working in travel and tourism firm, it is very important for
me to have effective communication skills to interact with tourist and visitors. Communication
skill is a major part of personal and professional development and for build effective relation
with staff members and with other people (Ulaga and Reinartz, 2011). For this I need to improve
my verbal communication skills and learn different languages for dealing with international
tourists.
Leadership – For getting higher position in top management, it is very important for me
to focus on leadership skills. Through this process I can easily motivate my employees and
provide them effective guideline or direction for future success. For this I need to understand
how to deal with different mind of people and behaviour person. In it I have to get appropriate
knowledge about leading people and group to provide them appropriate training, learning and
future guideline.
Time management – It is very important for a individual to to manage their activities
according to time management. This process will helps to get other opportunities and future
advantages easily (Van and Hoorn, 2014). For me it is very important to manage all my activities
according to time because in travel and tourism sector it is required to provide efficient services
to tourist on appropriate timing. Time management will helps to reduce extra work load. I don't
have time management skills that's why I facing various problem in my workplace, so for it I
need to improve working skills according to particular time to get various advantages easily.
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4.2 Career and personal development needs, current performance and future needs for producing
development plan
It is the essential for me that to have various skills for performing the task and utilisation
of available resources to meet the personal and professional objectives. I need to improve all
following skills for obtaining the higher position at workplace. I can identify my career and
personal needs in currents and future by developing an appropriate plan. It will support in
achieving long term as well as short-term goals by reviewing the present performance. Efficiency
of working can be develop by learning some new aspects. Supervisors can support me in
improving my performance by providing guidelines about career development. There are several
weaknesses found in my personal skills as I am not able to speak in public due to hesitations and
lack of confidence level (De and Simone, 2011). So to overcome all these weaknesses and
threats as well as problems which are assigned by my supervisors, I need to prepare a personal
development plan which shows all my future needs. Time period also fixed which is 6 months
for achieving all these task within time. Personal development are as follows:
Career and personal development needs Plan development
Management of conflict I can develop this plan by social outings and
team events as well as group meetings
Public speaking To remove hesitations, I can develop this plan
by attending conference and seminars and
interact with more people.
Time management skills It can be done through joining courses and
review of past activities
Leadership Observe the behaviour of leading people and
read new article through online.
Free of stress It can be done by going for meditation classes
and also get support from the team members
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CONCLUSION
From above the report, it has been concluded that developing manager is major task of
any person who have perform various activities such as planning, implementing and controlling
the operations of firm. This assignment explained the comparison between TUI and Thomas
cook organisation and discussed about the active as well as consultative management styles and
leadership characteristics. It has provided various information which helps in leading and
motivating to the staff members at workplace and also justified some managerial decisions which
is made for obtaining particular goals and objectives. Last but not least, this assignment has
prepared the development of plan for improving and maintaining working condition.
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REFERENCES
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