Assignment 6: Letter, Email & Blog Review

Running head: ASSIGNMENT 6: LETTER, EMAIL & BLOG REVIEW
ASSIGNMENT 6: LETTER, EMAIL & BLOG REVIEW
Name of the Student
Name of the University
Author Note

1ASSIGNMENT 6: LETTER, EMAIL & BLOG REVIEW
Revision of Letter
To
Mattias Brogol
1099 East Margrind Avenue
Vancouver
BC V5V 3PO
Date- January 10th 2013
Dear Mr Brogol,
The copy of the complaint that you have sent in regards to the inconvenience that you
have experienced with regards to our product, the Frontier spirit cast iron frying pan. We
understand the inconvenience that has been caused to you and apologize on behalf of Frankline
Company Private Limited. We would like to inform you about the manual that was attached with
the product with instructions about the techniques for usage and the maintenance of the product.
However, we believe that some of the instructions might have been overlooked by you as a result
of which much of the inconvenience has been caused. As per the instructions we provided in the
manual it was mentioned that the frying pan should not be kept in any dishwasher. Additionally,
it was also mentioned that in case of the pan getting rusted a “re-seasoning” process can help to
restore the product quality. We would like to help you further in regards to the matter. Hence we
request you to kindly go through the sections that we have informed and feel free to call us at our
service care number 876 if further assistance is required. We value the relationship, commitment
and satisfaction we share with our customers. Hence, we also offer you a replacement of the

2ASSIGNMENT 6: LETTER, EMAIL & BLOG REVIEW
product at 40% off. Kindly give a thought about accepting our offer. Our delivery bearer will be
sent to your address as soon as possible in Vancouver for helping with the replacement of the
frying pan.
Thanking you,
Customer Care,
Frankline Co. Pvt. Ltd,
Vancouver
Summary of changes
In the previous assignment the letter was slightly harsh in tone with various instances of
informalities being present. The changes that were made were in relation to making the letter
more presentable. The tone and the organization was made in order to make the presentation
more systematic and helpful for the reader to understand. As per the instructions the language
was made clearer and more formal in presentation. It was also important that the stance of the
organization was made clear. Hence, at the same time the language was also used to clarify the
statement of the organization in regards to the issue.
Revision of email
To
The Moondrop team,
Brookfront Company Private Limited
Boston, Massachusetts