Small Business Management: Planning, Resource Allocation, Customer Relationship, Transnational Development, Cash Flow Forecast, Break Even Analysis, Financial Statements

Small business
management

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Main considerations at the time of planning & allocation of available resources to attain
business organisation objectives.................................................................................................3
P2 Explanation of different processes of customer relationship management...........................4
P3 Explain how a small business can develop transnationally and determine the benefits and
drawbacks....................................................................................................................................6
Benefits: ..........................................................................................................................................6
P4 Produce a annual itemised monthly cash flow forecast showing fixed and variable cost....7
Some statements such as balance sheet, profit and loss account and cask flow statement of the
J.S supermarket are discussed below: ........................................................................................7
P5 Explain how break even analysis could be applied to an organisation................................11
P6 interpretation of financial statements of organization .......................................................13
Interpretation: ...........................................................................................................................14
Interpretation: ...........................................................................................................................16
Interpretation ..............................................................................................................17
P7 Discuss key legislation and regulations that have implications on small businesses..........17
CONCLUSION .............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Small business is described as the private owned organisation, sole-proprietorship and
partnership that involves fewer employees as well as less less annual revenue. Small business
management is the process of manage all organisational activities in effective and efficient
manner. Owners of small business are responsible to manage all functions. Management is
defined as the aligned and coordinate various activities of organisation in effective manner.
There are various management skills and knowledge are required to manage whole organisation.
In this report, the chosen organisation is J.S supermarket Ltd that is incorporated in the 9 October
2014, headquarter situated in the London. in this report various factors are discussed that need to
be addressed at the time of planning and resource allocation in order to achieve organization
objectives. Customer relationship management process and various financial statements are
being mentioned that contributed important role in effective management of small scale
organisation. Apart from these various legislations that are passed by government have impact on
the small organisation are discussed in the report.
TASK 1
P1 Main considerations at the time of planning & allocation of available resources to attain
business organisation objectives
In the current competitive environment, small business have to pay their attention
towards the effective planning and properly allocation of resources that facilitates them to
achieve all defined goals and objectives within defines time period. There are some important
factors that are considered at the time of planning and resource and allocation, these are
discussed below:
Human resource: It is the very important factor that is undertaken by the organisation at
the time of planning. Human resource is the one who implemented all the activities that are
important in the attainment of organisational goals and objectives in effective and efficient
manner(Bakri,, 2017). Various employees skills and capabilities facilitates to maintain better
relation with customers and leads the organization towards the growth and success in the
particular market place. JS supermarket Ltd is a small business that conducts its business in the
UK hire most talented and skilled employees in order to enhance the performance and
productivity of overall organisation.

Financial resources: Finance is the most important resource of every organization.
Finance is required at all level of organisation to complete task in defined manner. In the small
business finance is allotted in systematic manner and there is interruption of executives in this so
divisions are taken in efficient manner (Bartolacci,Caputo, and Soverchia, 2020). JS supermarket
Ltd provides appropriate finance to all organisational level and to employees, so all marketing as
well as operational activities are done in the defined manner.
Goals, vision and targets: In order to achieve all objectives small organisations should
take proper attentions towards respective goals, objectives and visions. Organisation have to
ensure that all activities that are performed should be according to the visions and goals. This
will facilitates business to achieve their decided objectives within time period. J.S supermarket
Ltd offers quality products and services to its customers in order to satisfy their all needs and
demands. Higher authority of respective organisation considers goals and visions at the time of
allotting resources and implement them in effective manner to achieve objectives.
Performance management: This is the effective tool that is utilised by the organisation
to measure performance level of employees in the work place. Effective employees facilitates
respective organization to achieve high level profitability and productivity in defined manner.
P2 Explanation of different processes of customer relationship management
Customer relationship management is the very important aspect in the business in order
to implement various organisational activities in the market place. In small business various
innovative approaches are adopted in order to deliver all product and services to customers on
time(Bullough, Moore, and Kalafatoglu, 2017). To enhance loyal customer base, organisation
have to maintain positive relationship with their customers.