Health and Social Care Standards - A Case Study Report

This report discusses various health and social care standards, explores behavioral theories, and applies them to improve HSC standards and professional roles in the UK. It also includes a professional curriculum vitae for a managerial role in health and social care.

Health and social care
professional

Table of Contents
INTRODUCTION...........................................................................................................................1
S1: Health and Social Care Standards – A Case Study Report........................................................1
Part 1: Exploration of various HSC standards........................................................................1
Part 2: Develop explanatory account of various behavioural theories...................................3
Part 3: Application of understanding to improve HSC standards and professional roles in the
UK..........................................................................................................................................4
S2: Professional Curriculum Vitae..................................................................................................5
Section 1: Curriculum Vitae...................................................................................................5
Section 2: Cover Letter...........................................................................................................8
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
The health and social care are two vital aspects which are related with the treatment of ill
health and adverse medical condition in hospitals or any other health care centre on even in local
community (Charitonos and Littlejohn, 2021). Thus, health and social care professionals are the
individuals who are in support and provide care to sick and ill people along with supporting
vulnerable people and community. These health and social care professionals is need to be based
on some health and social care standards a discussion and application of which is provided in
current report. Apart from this, detailed CV and cover letter for manager in health and social care
is also provided in current assignment.
S1: Health and Social Care Standards – A Case Study Report
Part 1: Exploration of various HSC standards
Various health and social care standards has been set out that are expected from a
professional while providing health and social care facility. The main eight standards of care that
are provided by the NSQHS standards comprises of ensuring high-prevalence adverse events,
along with minimizing healthcare- associated infections. Beside this, maintaining high
medication safety, comprehensive care along with proper clinical communication and the
prevention and management of pressure injuries is also forms out a vital care standard which
dictates and needs to be reflect in professional roles (Allen and et. al., 2021). Along with this,
ensuring the prevention of falls and quickly responding to clinical deterioration is also forms a
vital of key HSC standards that dictate professional roles that is depicted within the current case
study based on North Tyneside sheltered housing ‘Healthy Living’ pilot programme. The
health and social care standards are built and based in the five core principles that depicts the
professional role within social and health care services, a description and analysis of which are
provided as below:
Dignity and respect- It forms the basis of any professional working in the health and social
care as the human rights of each and every individual should be properly respected and promoted
by them. It is vital standard for health and social care that all professional must respect and
promote dignity of an individuals by the way of treating them in a fair manner and not
encouraging any kind of discrimination. A health and social care professional is also required to
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respect and protect the privacy of all individuals to meet the health and social care standards
(Watkins, 2021).
Compassion- It also forms out a vital standard within the health and social care as it lead to
a warm, nurturing and compassionate care and support from the health and social care
professionals. Further, it has been also dictated by this standard of health and social care that the
professional must need to understand and support the sensitivity towards the needs and wishes of
the patients and their client to enhance and maintain the standard compassion.
Be included- It is the basic right of all individuals and patients to receive the right
information at right time and in such manner that can be easily understood by them which forms
a vital standard for health and social care. Apart from this, being able to make informed choices
to have control in care and support along with including within the wider decisions about the
service provided based on suggestions and feedback is also sets out as an important health and
social care standard. Beside this, having a proper inclusion and right to participate in a full and
active manner within the health and social care practises also dictate the professional role within
the Health and social care (Stuart, 2021).
Responsive care and support- It is also vital for a health and social care professional that is
seemed in current case study that it responsively evaluate and understand the health and social
needs of the patients that need to be properly assessed and reviewed by the professional to ensure
that they receive right support and proper care at right time. Apart from this, timely modification
and improvement within the care and supports is also needed which forms out base for
adaptability of needs, choices and decision change (Carlini and et. al., 2021).
Wellbeing- It accounts for one of the main aspect and standard of health and social care as
it is ultimate goal and target of all health care professional to ensure wellbeing and safety of all
individual. The standard of wellbeing depicts that the lifestyle presence and aspiration of all
should be supported along with informed choices by feeling safe and protected from all kind of
negligence and avoidable harm.
Further, it has been analysed that the key HSC that dictate the professional role comprises
of experiencing high quality care and support along with fully involved decisions about care and
support. Having confidence in the people who are working as professional and support health
and social care is also a vital standard along with having confidence in the organisation. Apart
from this, having experience of high quality environment that is provided at the organisational
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premises that is safe and ensure wellbeing of an individuals is also a core HSC standard that is
dictating the professional role (Arantes, 2021).
Part 2: Develop explanatory account of various behavioural theories
The Behavioural theory are the one that aim at explaining the human behaviour by
analysing the main antecedents and consequences that are present within the individual’s
environment and learned in association to what they acquired through previous experience. With
respect to current case study it has been analysed that the North Tyneside sheltered housing
tenant population is living under the high risk of falls and generally facing deterioration in health
as majority of tenants are living with chronic disease. Falls and general deconditioning has
become common problem for the North Tyneside sheltered housing tenants thus, positive action
are required to resolve and slow down theses deterioration and boost the morale and behaviour of
the tenants residing in North Tyneside sheltered housing (White, 2021). Further, it has been
analysed that the health behaviour theories are helpful in providing an explanatory framework of
the putative mediators of physical activity changes. Behaviourism theory plays a vital role in
incorporating the intensive longitudinal measurement of theoretical constructs that is critical for
improving the fit of control system model of physical activity and for advancing behavioural
theory for betterment health and social care practises and services. The main forms of
behavioural theories which supports improved health and social care standards and
professionalism are discussed and evaluated as below:
Behavioural learning theory- This theory is vital and important to bring relatively
permanent change in the behaviour of that is being brought about as a result of experience or
some past practises. Further, the main focus and emphasis of the behavioural approach is on
evaluating the ways that how the environmental impact and situation brings change in the
behaviour and how it can be directed towards more positive and optimistic feelings by learning
better ways of living and care. Thus, the behaviour theory is basically based on S-R paradigm
that comprises of a stimulus and response for it (Tomo and De Simone, 2021).
Contiguity Theory- This theory of behaviourism proposes that stimulus and responses are
properly connected in time and space that tend to be associated with the reflection and action of
stimulus.
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Classical conditioning theory- The specific model of the classical condition theory of
behaviourism comprises of naturally level of stimulus that elicit and bring about the reflective
response in form of unconditioned stimulus and unconditioned response.
Operant Conditioning theory- This behavioural theory basically comprises of the impact of
consequences on behaviour which aim and emphasis on dealing with the voluntary behaviours
where the operant condition are tend to get presented in a separate form (Robertson and
Hoffman, 2021).
Part 3: Application of understanding to improve HSC standards and professional roles in the UK
On the basis of current study, it has been analysed that the experience and past practises of
North Tyneside sheltered housing tenants lead to the common problems such as falls and general
deconditioning that has made learning behaviour and practises of exercise and physiotherapy
more vital and important for them. Thus, it has become vital and important for health and social
care professionals to cope up with some positive solutions to overcome and mitigate the risk and
problem of falls and general deconditioning. It has been observed that coming up with effective
interventions for prevention of falls along with leading and ensuring improved safety assessment
visit at home are effective practises based on the standard of health and social care which support
mitigation of these problem (Mesmer and Jahng, 2021). Apart from this, application of
behavioural theory in order to motivate and direct these tenants towards improved learning and
applying regular visit and use of occupational therapist are also the effective ways to mitigate the
problem of falls and other deterioration in the health. Apart from this, taking out some effective
environmental assessment and great checklist determination are also key HSC standards for
determination and reduction of home hazards. Further, it has been also observed on the basis of
current case study that Physiotherapy is an integral part of the multifactorial approach that can be
taken as an aspect of behaviour theory and HSC standard to have falls education and intervention
(Gates and et. al., 2021).
Beside this, application of behavioural theories is applied to lead a positive feeling and
enthusiasm in the tenants to advise them towards importance and need of exercise in order to get
higher strength and balance to mitigate the risk of fall and other deterioration. Apart from this,
the key nursing components based on the HSC standards comprise of providing proper
monitoring of education in case of fall or other risk along with regular monitoring the blood
pressure and consideration after long term condition on falls risk (Charitonos and Littlejohn,
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2021). Thus, an analysis can be made out that the current exercise program and occupational
physiotherapy are the effective ways that are based on application of behavioural theory and key
HSC standards that to improve HSC standards and professional roles in the UK. Apart from this,
an analysis can be made out that application of behavioural theory leads to improved learning
and understanding in the people to have improved safety and welfare that also facilitates and
leads to improve HSC standards and professional roles in the UK. Apart from this, implication of
all the stated principles of health and care standards that comprises of Dignity and respect,
Compassion, be included, Responsive care and support and Wellbeing through ensuring and
leading out professional working in the health and social that should be properly respected and
promoted at all level. Beside this, having compassion would also form out a vital standard within
the health and social care as it leads to a warm, nurturing and compassionate care and support
from the health and social care professionals to have improved practises within UK (Allen and
et. al., 2021). Along with this, having a feeling of being included is also a basic right of all
individuals and patients which supports the right information at right time and in such manner
that can be easily thus forms a vital for a health and social care professional. Apart from this, it is
seemed in current case study that it responsively evaluates and understand the health and social
needs of the patients that need to be properly assessed and reviewed by the professional to ensure
that they receive right support and proper care at right time to have reduction in chances of fall
and other deterioration. Thus, an analysis can be made that effective application of HSC
standards and behavioural theory provides effective measures to improve HSC standards and
professional roles in the UK.
S2: Professional Curriculum Vitae
Section 1: Curriculum Vitae
Following CV is designed for the managerial role in health and social care
Curriculum Vitae (CV)
XYZ, Email: [e-mail] 1234
(Master of Healthcare Administration) Home: 316.581.1234
London, UK Work: 316.586.1234
Profile statement
To effectively work with in a medical and health care organisation in order to foster an
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environment that provides and ensure necessary quality health care for patients. Meeting up the
responsibility for all aspects of day to day operations within a health and acre setting comprises
of recruiting and managing of the health care staff along with ensuring that service and health
care quality meets up the highest level of health care standards.
Summary
 5 years’ record of having achievements in the quality improvement, management,
education and providing consultation within the health care Industry.
 Having expertise in the health and social care business management
 In-depth and relevant knowledge and understanding of health information operations and
other health and social care management with emphasis on use of technology.
 Implementation and practise for continuous quality improvement systems in health and
social care in hospitals resulting in form of full NHS certification and accreditation.
 Capability of effectively communicating with the patients, family members of patients
along with other doctors and professional peers.
 Highly skilled at independently solving a problem along with ability of negotiations and
effective follow through.
Educational quantifications
 PhD in department of health information management from University of Oxford.
 M.A. in health care administration
 B.S. in medical record administration
 Level 5 Diploma in Leadership and Management for Adult Care from Imperial College
London
 Certificate in Biomedical informatics from Imperial College London
 Bachelor of Health Science Degree in Occupational Therapy
Work Experience (Including Volunteering)
 Director, Distance Learning Master’s Program, and Associate in, Imperial College
London.
 Also Worked within the College of Public Health and Health Professions under the
Department of Occupational Therapy, for NHS.
 Voluntarily appeared in the Program clinical and financial management and
administration where effectively engaged in curriculum design and instruction for the
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advanced Distance Learning Master’s Program
 Having experience in Course coordination, curriculum development, and instruction for
on-campus courses during the training in Imperial College London.
 Academic advisement and counselling of graduate students while doing PhD at
University of Oxford.
 Experience in Clinical service contract negotiation, management, and clinical
supervision.
Skills
 Effective communication skills
Required to set effective coordination and ensure proper integration and relation with
patients and other customers
 Transparency and accountability
Need to act professionally within the line work along with having capability of honest,
transparent and never withholding any intentions and ideas that rapport and break trust.
Accountable for any kind of poor policymaking and mistakes made in coordinating and
managing teams
 Quick Thinking
Health care industry is considered as most challenging and risky professional where
professionals need to be calm have the quality of quick thinking and keep up with the
ever changing landscape. Thus, it is vital for manage in health and social care to make
quick decisions based on current conditions along with easily adaptable and flexible to
changing conditions.
 Flexibility, Adaptability and a Good Organizational Fit
It is vital for a health and social care manager to have flexibility in order to work
effectively in all situation along with getting adaptable to working environment to have
proper and effective organisational fit.
 Team management skills
The primary role of health care and social manager is to supervise and oversee the
operations and working of all team members. Thus having effective Dependability, Good
Professional Judgment and Strong Character is vital to perform the role of manager
which have the capability to influence and supervise other team members to ensure that
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all operations and activities run smoothly.
 Passion for job
To have serious commitment towards health and social care along with facilitating
quality management and service for the patients through improved health and social care
services passion towards job is required for gratifying the work.
 Problem solving skills
This skill is required to effectively face the new challenges and problem in a vital manner
along with solving and mitigating the issues in short time and effective manner. Makes
able to work through problems in a rational and calm manner which ensures development
of solution that suits and favourable for everyone.
 Proper understanding of legal requirements and health standard policy
It is essential for a health care manager to have all the critical information about the legal
rules and health care standards to provide more effective and better social and health care
services.
Personal Interest
 Reading
 Researching
 Travelling
 Volunteer work and community involvement
 Child and social care
References (Job references)
 XYZ
 ABC
Section 2: Cover Letter
XYZ
(PhD Holder and Master in health administration)
To,
ABC
Human resources manager
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NHS
12 May, 2021
Dear abc,
As a highly skilled and competent manager in health and social care with working experience of
5 years as working for various health and social care organisation and volunteer work, I am
writing to express about my interest of working for position of manager in health and social care
in your organisation. My experience and educational qualification are aligning well with the job
position as I am having 5 years’ record of having achievements in the quality improvement,
management, education and providing consultation within the health care Industry. Apart from
this, I am also having expertise in the health and social care business management and in-depth
and relevant knowledge and understanding of health information operations and other health and
social care management with emphasis on use of technology. Beside this, many volunteer work
in form of implementation and practise for continuous quality improvement systems in health
and social care in hospitals is also done by me which leads to a full NHS certification and
accreditation. Apart from this, the capability of effectively communicating with the patients,
family members of patients along with other doctors and professional peers and highly skilled at
independently solving a problem along with ability of negotiations and effective follow through
is making me suitable for performing the managerial role in health and social care.
After working for many years in the field of health and social care along with acquiring of all the
required educational qualification I found myself suitable and best candidate for performing the
role and responsibility of manager within health and social care. My key educational
qualification and certification comprises of PhD in department of health information
management from University of Oxford, M.A. in health care administration, B.S. in medical
record administration, Level 5 Diploma in Leadership and Management for Adult Care from
Imperial College London along with Certificate in Biomedical informatics from Imperial College
London Bachelor of Health Science Degree in Occupational Therapy. Moreover, my experience
and educational qualification had provided me a well-rounded skills set which comprises of
effective excellent relationship building skills and communication together with emphasising in
time and team management. Further, my key skills and competencies that makes me fit for the
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position of manager in health and social care listed as below:
 Effective communication skills which makes me able to set effective coordination and
ensure proper integration and relation with patients and other customers
 Transparency and accountability skills that are needed to act professionally within the
line work along with improving my capability of working with honesty and transparency.
 Quick Thinking skills is also a vital competency that makes me able to remain calm have
the quality of quick thinking and keep up with the ever changing landscape that is
important for making quick decisions based on current conditions along with easily
adaptable and flexible to changing conditions.
 Team management skills is also present within me to effectively supervise and oversee
the operations and working of all team members to ensure that all operations and
activities run smoothly.
 I am also having passion for my job for facilitating quality management and service for
the patients through improved health and social care services passion towards job and my
work.
 Problem solving skills is also vital to face the new challenges and problem in a vital
manner along with solving and mitigating the issues in short time and effective manner
that makes me able to work through problems in a rational and calm manner which
ensures development of solution that suits and favourable for everyone.
 Apart from this, I am also having proper understanding of legal requirements and health
standard policy essential for a health care manager to ensure compliance and meeting of
legal rules and health care standards in a professional manner.
Thus, I have a solid educational foundation along with passion towards my job that build higher
level of loyalty and commitment to contribute in meeting of better compliance of health quality
standards to offer better health and social care in a successful manner.
Please review my attached application and CV for details regarding my experience and
achievements.
Thank you for your consideration
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Sincerely
XYZ
CONCLUSION
On the basis of current report, a conclusion can be made that various health and social care
standards are set out for effective professional role which comprises of Dignity and respect,
Compassion, be included, Responsive care and support and Wellbeing. Further, it has been also
summarised that medication safety, comprehensive care along with proper clinical
communication and the prevention and management of pressure injuries is also forms out a vital
care standard which need to be applied by the professional in health and social acre. At last, it
has been also concluded that CV and cover letter provides detailed information about the skills
and key competencies of an individuals for a specific job role.
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REFERENCES
Books and journal
Allen, L.M. and et. al., 2021. Measuring impacts of continuing professional development (CPD):
The development of the CPD impacts survey (CPDIS). Medical Teacher, pp.1-23.
Arantes, A.C.D.L.Q., 2021. The Health Professional Faced with Their Patient’s Death:
Considerations in Interprofessional Work—The Dimensions of Self-Care. In Clinical
Assessment of Human Suffering (pp. 85-88). Springer, Cham.
Carlini, J. and et. al., 2021. Delivering on social good-corporate social responsibility and
professional sport: a systematic quantitative literature review. Journal of Strategic
Marketing, pp.1-14.
Charitonos, K. and Littlejohn, A., 2021. Professional learning in healthcare settings in resource-
limited environments: what are the tensions for professionals’ knowing and learning
about antimicrobial resistance?. Studies in Continuing Education, pp.1-18.
Gates, M.C. and et. al., 2021. Practices, preferences, and opinions of New Zealand veterinarians
towards continuing professional development. New Zealand Veterinary Journal, 69(1),
pp.27-37.
Mesmer, K. and Jahng, M.R., 2021. Using Facebook to Discuss Aspects of Industry Safety: How
Women Journalists Enact Ethics of Care in Online Professional Space. Journalism
Studies, pp.1-20.
Robertson, C.B. and Hoffman, S., 2021. Professional Speech at Scale. UC Davis Law Review,
Forthcoming, Case Legal Studies Research Paper, (2021-8).
Stuart, H., 2021. ‘Professional Inefficacy is the Exact Opposite of the Passionate Social Worker’:
Discursive Analysis of Neoliberalism within the Writing on Self-care in Social
Work. Journal of Progressive Human Services, 32(1), pp.1-16.
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Tomo, A. and De Simone, S., 2021. The moderating role of job resources in the relationship
between ageing, professional status and well-being in healthcare. Journal of Economic
and Administrative Sciences.
Watkins, A.G., 2021. Understanding the Mental Health Stigmas Within the Black Community
from the Lived Experiences of Professional Black Women (Doctoral dissertation, Ashford
University).
White, C.W., 2021. Professional Case Management and Military Service as a Social Determinant
of Health. Professional Case Management, 26(1), pp.46-49.
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