The healthcare service providers

Running head: NURSING
Nursing
Name of the Student
Name of the University
Author Note

1NURSING
The profession of nursing can be considered as one of the chief elements of the
healthcare industry since they are front liners in the healthcare settings stand the patient
satisfaction and recovery rate is highly dependent on the nurses. The topic of this essay is on
communication skills of the nurses. Considering the fact that nurses needs to deal with the
patients on a daily basis, effective communication skills is highly crucial in this profession. The
aim this essay is to develop effective understanding of the significance of effective
communication in the nursing, identify and analyze effective verbal communication strategies of
nurses and outlining hurdle to efficient non verbal communication of the nurses.
It is highly crucial for Registered nurses to have effective communication skills.
According to Jung and Bae (2019), good communication skills help the registered nurses to
develop effective bonding with the patients. It is highly common that healthcare service users
who get admitted to healthcare home remains anxious about their health and the treatment they
are supposed to undergo. Anxiousness can even lead to rudeness and aggressive behavior from
the patient’s end. In this stage, it is highly crucial for the RNs to demonstrate effective
communication since this not only helps in reducing anxiousness of the patient but also help
them to develop trust on the healthcare system.
Arnold and Boggs (2019) have pointed out that, effective verbal as well as non verbal
communication skills help the healthcare service providers to have an effective understanding of
the patients requirements. For instance, patients from different cultural background when gets
admitted in a healthcare home, often find it difficult to express them and often faces lack of
cultural competence that results in patient dissatisfaction. It is highly crucial for Registered
nurses to demonstrate respect for the culture an norms of patients from a different cultural
background and also ensure that his or her subordinates are performing the same. This will not

2NURSING
only enhance the satisfaction of the patients but will also help the patient to develop an effective
bond with the healthcare service providers. This in turn possesses the potential to impose
positive impact on the recovery rate of the patients. According to Abdrbo (2017), nurses who
display effective courtesy, kindness as well as security to the healthcare service users both
through verbal communication as well as through action are more successful in establishing good
rapport in the organization. Effective communication skills also enable the nurses to educate the
patients about disease prevention that can prevent the diseases from relapsing.
Along with patients, effective communication skills are also required by nurses to work
as a team member. While making effective decision for a patient, it is crucial for RNs to
communicate the same with the team members and demonstrate respect to their perspectives.
Effective communication within the team will allow the RNs to have an effective understanding
of the difficulties and requirements of the team members. Not only has this effective
communication also helped in enhancement of bond between the team members which in turn
results in enhanced quality of care.
The nurse patient relationship is anchored by effective communication between them.
The two major strategies that are applied by a good number of registered nurses for supporting
safe and caring nursing practice includes demonstration of respect and empathy while
communicating with the patient and educating the patients. Sibiya (2018) has stated that nurses
who demonstrate empathy to the patient’s condition and show respect for their culture and
norms are more likely to develop effective bond with the patients. Demonstrating genuine
interest as well as to enable the patients to exchange concepts, thoughts, opinions and
experiences is one of the most powerful and effective means of showing empathy and awareness
by an RN. This strategy helps the nurses to develop a relation of trust with the patients.