The Hospitality Business Toolkit

This presentation provides an overview of the hospitality business, including functional roles, communication methods, coordination, integration, and effectiveness. It offers recommendations and judgments for improvement. The presentation is relevant for students studying hospitality or related courses.

The Hospitality Business
Toolkit
(Activity-4)

Content
 Introduction
 Functional roles within the hospitality sector
 Communication methods and levels
 Coordination and Integration
 Effectiveness of communication methods, integration and monitoring
 Recommendations and Judgments
 Conclusion

Introduction
A hospitality business is a broad category of service industry in which
business such as accommodation, travel, food and beverages and others are
included. The main aim of this report is to build an understanding about the
functioning of such business.

Different Functional Roles Within The
Hospitality Sector

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Customer service and food department: This functional role within the hospitality
sector always interrelated with customer services, wherein Mr. Juicy mainly
provide their services equally to each customer. These both function are
interrelated with other like customer service function help in providing answers
and resolving queries to the consumers who purchase food items for food
department.

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Finance and marketing: It is considered as an essential function within
hospitality sector. In relation with Mr. Juicy finance department always gives
particular budget to the marketing team. The finance function of the
respective firm provide fund to marketing department so that they can
effectively execute their marketing and promotional activities.

Communication methods and levels
Monitoring: In order to monitor different types of tasks and levels within the business
or firm it is necessary for Mr. Juicy to evaluate several things to give better
performance towards several products.
Coordination: This is an another level of communication method within the
hospitality organisation sector.

Coordination and Integration
In today's scenario there are lots of firms and business who mainly deals with several
kind of product at marketplace to achieve their particular objectives. Thus, it is
necessary for those business organizations to have effective integration and
coordination between the employees so that they can perform well.

Effectiveness of communication
methods, integration and monitoring
According to this, it has been analyzed that all departments are helpful for
organization towards achieving targeted goals and objectives in a perfect way.
Herein, MR. Juicy required to coordinate with each workers so that they can
communicate with each other and measure overall business activity to achieve
targeted goals and objectives.

Recommendations and Judgment
Further improvement within the methods of coordination and integration to
improve business performance it has been recommended to MR. Juicy that
they should conduct business meetings for employees by which they can
understood several policies and rules and achieve specified goals.

Conclusion
According to the above mentioned report it has been analysed that, HR life
cycle plays significant role in order to develop and retaining the talent
within the business firm. Along with this, there are different types of
performers as well as individuals with different skills that gives better
ideas to them for achievement of particular business goals.

References
 Aragon-Correa, J.A., Martin-Tapia, I. and de la Torre-Ruiz, J., 2015.
Sustainability issues and hospitality and tourism firms’ strategies: Analytical
review and future directions. International Journal of Contemporary
Hospitality Management. 27(3). pp.498-522.
 Ariza-Montes, A., and et.al., 2017. Incidence of workplace bullying among
hospitality employees. International Journal of Contemporary Hospitality
Management. 29(4). pp.1116-1132.
 Bergene, A.C., Boluk, K. and Buckley, E., 2015. Examining the
opportunities and challenges of union organisation within the hospitality
industry (pp. 195-212). London: Routledge.

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