Principles for managing and monitoring financial performance of a business
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This article discusses the principles for managing and monitoring financial performance of a business, including the application of double entry book-keeping system and trial balance. It also covers the different stages of the Human Resource life cycle and the legislations that organisations in the hospitality industry have to adhere to.
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The Hospitality Business Toolkit 1
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Table of Contents INTRODUCTION...........................................................................................................................3 LO 1.................................................................................................................................................3 P1 Principles for managing and monitoring financial performance of a business.................3 P2 Application of double entry book-keeping system in order to record sale and purchase transactions in a ledger...........................................................................................................4 P3 Trial Balance.....................................................................................................................6 TASK 2............................................................................................................................................8 P4 Different stages of Human Resource life cycle.................................................................8 P5 Performance Management Plan........................................................................................9 LO 3...............................................................................................................................................10 P6 Legislations that organisations in the hospitality industry have to adhere to..................10 P7 How do company, contract and employment laws influence the process of decision making in the hospitality industry.....................................................................................................11 LO4................................................................................................................................................12 (Covered in PPT)..................................................................................................................12 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13 2
INTRODUCTION The hospitality industry comprises ofdifferentsectors like lodging, food and beverage services, accommodation, travelling, transportation etc. Organisation taken for this report is Power Fit juice centre which is located at Moorgate in London (Nayak and Taylor, 2018). The business serves a large variety of smoothies and blended juices along with healthy salads to people who are conscious about their health. Another organisation chosen in the report is Marriott International, a hospitality organisation that was founded by J.W. Marriott and his wife Alice Marriott. Topics covered in the report are principles of monitoringand managingfinancial performance, the different stages of aHuman Resourcelife cycleand the different legislations that organisations in the hospitality industry have to adhere to. LO 1 P1 Principles for managing and monitoring financial performance of a business Business transactions is thecrucialevents that are measurable in nature in terms of money and directlyaffect business activities(Mariani and et. al., 2018). In context of Power fit juicecentretheyusevariouskindsofbusinesstransactionsinordertogainimportant information while aimed to open the new gym. Different types of business transactions: ď‚·Sales:Sales are the transactions that required to organisation for obtaining goods and services for accomplishing goals of organisation. In context of Power fit juice they record sales transactions in accounting journal for gaining important information. ď‚·Purchase:Purchase are transactions that are potential by business for obtaining goods and services needed to made results in cash(Kiehne, 2018). In context of Power fit juice to access the purchase information in cash result in debit to the inventory account is recorded. ď‚·Receipts and payments:Receipts are transactions that business pay while delivering the products and services. In context of Power fit juice they record the receipt transactions that is majorly income of respective organisation in journal for seller as debit to cash. On otherhandpaymentsthatbusinessreceivedmoneyfortheirproducts.Itkeptin accounting journal in order to gain important information from it. Tools or methods to evaluate financial performance: 3
ď‚·KPI:KPI is a measurable value provider tool which elaborates about the way an organisationcanachievingtheirbusinessobjectives(JasnoffandSheikh,2019). Organisations such as Power fit juice uses it at multiple level as it deals in many businesses to measure their success factor by setting targets. ď‚·Return on investment:ROI helps to measure the profits or losses occurredby organisation from their investments related to the money they invest in their business. In context of Power fit juice they presently deals in the juice and aimed to expand their business in Gym so it is very important for them to avail respective tool to measure their return to carry out business activities potentially. P2 Application of double entry book-keeping system in order to record sale and purchase transactions in a ledger The double entry book-keepingmethodof transactions states about that amount of business transcribedin thenominalof two accounts. It states about that overall debit is equal to credit side of balance. 4
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Cash in hand used as the interest of credit care and activities known as revenue with equivalent amount in cash balance. Effective recording of debits and credits: Exceptsmallbusinessdouble-entryconsiderstandardmethodforrecordingthe information which means transaction involved at least two accounts(Foster and Carver, 2018). Dr. and Cr. Regulations in double entry system for every transaction total amount of transaction recorded in left side that should be equal to right side of account. In every transaction Dr. side should be equal to Cr. Side. The manual and by using computer software transcribed data and information: Inaccounting,financialtransactionsarestoredorrecorded,processedand elaborated for generating financial statements that proved useful in making potential decisions(Jarrattandet.al.,2019).Traditionally,accountinginformationrecorded manually with help of accountants, registers, vouchers. In the modern era by using the advance technology accounting information recorded in computers that provides accuracy, convenience and speed that must for organisation in taking potential decisions. P3 Trial Balance Balance off rule of trial balance:To prepare trial balance it is very much important to potentially determine balance of each and every account respective process known as balancing off general ledger accounts. It should be builder by list out the closing accounts general ledger in either Dr. and Cr. Side. 6
Role of trial balance in identification and rectification of errors: When organisation talliestrial balance with the proof of arithmetical accuracy of ledger but still present some sort of errors in it(Fettermann, Echeveste and Tortorella, 2017). So it is very much important to tally the trial balance as it helps in rectification of certain kind of errors which present in ledger. The components of a trial balance: Major components of the trial balance includes total of general ledger witheach account includes account no., proper description of account, final debit and credit balance and also final date of accounting period. Use of budgets for planning and control: ď‚·Income streams:For a business the common kind of income streams includes the interest includes loans. Dividends and capital gains. ď‚·Fixed cost:It is a expense that not change as the volume of production increases or decreases (Cawsey, Deszca and Ingols, 2015). In context of Fit Juice centre, they use both fixed and variable cost and record to measure the total cost of business. 7
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ď‚·Variable cost:Variable cost is the cost of production that changes as per the output. TASK 2 P4 Different stages of Human Resource life cycle The HR life cycle: The HR Life cycle is one ofbroad concept of HRM which elaborate about the various tiers of an employees time period within organisation and their roles of HR department atall phase. Asallstage has itspersonalpossibilityandinquiringthat organisation need to coordinate in order to gain desirable outcomes. The concept of HR/ Employee life cycle: HR solutions by ensuring Effective key stages of HR life cycle: ď‚·Recruitment and selection:Recruitment is chain of activities for hiring the newworker within organisation (Brotherton, 2015).In that regards role of HR department is to assist the people by providing job opportunities, then by matching their skills select them in order to gain desirable outcomes.In context of Marriott they select one of best candidates in the organisation by matching their skills and capabilities in order to gain desirable outcomes. After recruiting the individual management educate the personnel by giving proper education about new system so that they can give one of their best efforts. 8
ď‚·On boarding and orientation:Orientation in the process of recruitment in which employees become the member of organisation byacquisition ofnew job duties, establishingrelationwith co workers and work under supervisors (Bowie and et. al., 2016). In context of Marriott the HR to gain desirable outcomes set the long term career goals with organisation. In that regards HR by takingextrause offamous personprofile to test the determination of employees. ď‚·Exit and transition:In an organisation some employees leave organisation through terminationafter pursuingprosperous. On other hand some other opt the laid off opportunities for their career. In respective stage of HR life cycle, HR manage transition by managingplan of actionandoperationfollowed and taken the exit interview in order to collect necessary information. Different recruitment/ interview methods: There are various kinds recruitment techniques that are recruiting internally, advertising externally, print advertising, web advertising and social media. P5 Performance Management Plan Performance management: Performancemanagementisongoingprocessofcommunicationinbetweenthe supervisor and in employee for accomplishingstrategic objectives oforganisation (Anderson and et. al., 2017). In context of Marriott international for evaluating the performance of an individual by using the performance management plan that are as follows: Plan: In respective stage of performance management organisation firstly access priorities by establishing the expectations for each and every individual. It measure the performance by giving direction and outline the processes check ins completed. To align the business goals and objectives such as attend the guests, serve them in best manner andsupervise the subordinates and many more. In that regards the primary role is to plan the objectives so that individual can give one of their best efforts. Monitor: In Respective stage of performance management, the organisation evaluate or monitor the performance of F&B manager and communicate and share with the potential one in order to gain desirable outcomes. In context of Marriott they on specified time period such as weekly basis 9
measure performance by evaluating objectives such as frequent check ins and enhancing experience of consumers and many more. Review: In respective stage of performance management, organisation review by asking and evaluating what is done or not done in proper manner (Performance management: plan, monitor, review, 2020). It is a forward looking purpose as it provides opportunities to employees to improve their performance positively. In context of Marriott by using checklist they evaluate level of performance of their F&B manager by providing tangible timeline should be completed in defined time period. Respective process in the organisationassisttostandardperformance of employees and accordingly reward them that enhance their satisfaction and sustainability in marketplace that automatically eliminatecounterdemeanourand resolve issue ofpersonnelretention. Training and development: T&D is one of most important kind of HR practice for an organisation that helps to educate an employee by accessing the organisational needs and core competencies (Agomoh, Eze and Nwokoro, 2019). It not only proved beneficial for organisation but also for employees as it enhance satisfaction and retention rate in organisation as organisation plan for employees career growth positively. In context of Marriott they plan training for their employees by accessing their skills and competency in order to gain desirable outcomes from them. LO 3 P6 Legislations that organisations in the hospitality industry have to adhere to The various legislations that an organisationin the hospitality industryhas to adhere to are explained below - Equality Act, 2010 –This act was established by theUK governmentin order to safeguardthe staff members of an organisation from discrimination (Nelson, 2018). The act replaced all previous anti-discrimination laws making it easier for the employees to understand. Health and Safety Work Act, 1974 –According to this act, the workers of an organisation should be providedtherighttraining of safetyand healthmeasures. In 10
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context to Marriott International, the managers are responsible to ensure the health and safety of the employees. Minimum Wages Act, 1998 –According to this actan employer has to provide minimum amount of salaryto the employees of the organisation (Singh, 2015). The act categorises minimum wages according to groups. For example- employees in the age bracketof 25 years or above should be provided £7.83 per hour, employees within the agebracketof 21 to 24 years should be given £7.38 per hour etc. P7 How do company, contract and employment laws influence the process of decision making in the hospitality industry There are different laws that are formulated to suit different industries like thecontract and employmentlaws significantlyinfluence the process ofdecision makingina business organisationif it fails to adhere to the standards of the industry. The employment law is implementedincaseofdiscriminationamongtheemployees(SOUKAYNA,ILIASand MOHAMED, 2019). Today, various rules and regulations have also been developed in relation to cybersecurity. Themanagementof an hospitalityorganisation,for example,Marriott International,followsvariouslegislationspertainingtofoodandsafety,customersand environment. The organisation carries out various CSR activities in order to contribute to the society to promote employee retention as well as engagement and their overall professional development (Vitikka, 2018).. Also, it follows the legislation on confidentiality and protects and safeguards the personal data of its employees from any kind of theft, illegal activity or misuse. 11
LO4 (Covered in PPT) CONCLUSION The above report concludes that thehospitality industry is emerging as a fast growing business. It comprises of different types of business transactions that are either made by the customers or take place within the organisation. Also, there are various methods in which candidates are recruited within a hospitality organisation and are provided with appropriate training for the business to be successful. Therefore, if an organisation wants to run its operations smoothly and be successful in the market, it should follow and adhere to various legislations and legal responsibilities. 12
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