The Impact of Job Satisfaction and Rewards on High Turnover Ratio of Employees

Case study proposal

Table of Contents
Section -1.........................................................................................................................................3
Topic.......................................................................................................................................3
Introduction............................................................................................................................3
Organisation overview............................................................................................................3
Rational of the study...............................................................................................................3
Aims and objectives...............................................................................................................4
Research questions.................................................................................................................4
Significance of the study........................................................................................................4
Problem statement..................................................................................................................5
Section -2.........................................................................................................................................5
Literature review....................................................................................................................5
Concept of rewards and job satisfaction within organisational context.................................5
Positive and negative impact of rewards and job satisfaction of employees.........................6
Significance of job satisfaction and rewards on high turnover ratio of employees................7
Relationship between rewards and job satisfaction................................................................7
Section -3.........................................................................................................................................8
Research methodology...........................................................................................................8
Section -4.......................................................................................................................................10
Realistic timelines and gantt chart........................................................................................10
Foreseen issues.....................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

Section -1
Topic
“To analysis the impact of job satisfaction and rewards on high turnover ratio of
employees: A case study of HSBC bank”.
Introduction
Job satisfaction and rewards helps to drive performances which also helps to reduce the
high turnover ration of employees. In this project, the impact of rewards and job satisfaction on
high turnover ratio of employees will be discussed. In addition, importance and significance of
rewards to employees in HSBC bank will be explained. Different types of methodology and
objectives used in this project associated with literature review in order to justify impact of
rewards will be discussed. There will be three objectives discussed in this report in the part of
literature review such as concept of rewards and job satisfaction, positive and negative impact of
rewards and job satisfaction and finally, significance of job satisfaction and rewards on high
turnover ratio of employees. In addition to this, these objectives will be explained in the form of
questions in order to assess the importance of job satisfaction and rewards.
Organisation overview
HSBC is one of the largest banking and financial service providers business in the world
located in London, UK. The bank provides banking and financial services such as internet
mobile banking accounts, money transfer, loans and NRI services online. There are total 228,687
employees in the business as per the data showed in 2017. CEO is Mr. John M. Flint and it is the
seventh largest bank in the world with total assets of $2521.77 Billion. The net income of
business is $11.879 billion (2017) which is a great earning in private banking sector. HSBC is an
international service provider bank that the network is very large and around 7,500 offices are
established in over 80 different countries in Europe, the Asia-Pacific region, the Americas, the
Middle East and Africa (Boon and Biron, 2016). The bank alone operates around 1800 sites in
the UK. It is the only bank to hold more deposits than loans. This will clarify that there is less
risk proposition than any other bank by customers and investors effectively.
Rational of the study
The project is focused on importance of rewards and job satisfaction towards high
turnover ratio of employees. This will help to determine value of rewards as well as importance
of job satisfaction between employees in order to reduce the high turnover rate. The main reason

behind this project is to reduce employees turnover rate to improve and develop performance of
business effectively. This will help to increase organisation production and profitability by
managing different customers in the market. The need of employees job satisfaction and reward
system is there which will help to determine weather it will increase or decrease performance
level of workers at workplace (Elnaga and Imran, 2014). It can be said that for the completion of
any project or building, it is necessary for the management to construct a valuable and effective
structure in order to get maximum profits from workers which will help to complete project
effectively and efficiently.
Aims and objectives
“The aim is to analysis the impact of job satisfaction and rewards on high turnover ratio
of employees”.
Objectives are managed in a mixed up form that it will help to understand the importance
of rewards and job satisfaction to employees.
 To determine the concept of rewards and job within organisational context.
 To measure positive and negative impact of rewards and job satisfaction of employees on
their performance level.
 To evaluate significance of job satisfaction and rewards on high turnover ratio of
employees in framework of HSBC bank.
 To establish whether there is a relationship between rewards and job satisfaction
Research questions
 What is the concept of rewards and job satisfaction within organisational context.?
 What are the positive and negative impact of rewards and job satisfaction of employees
on their performance level.
 Why significance of job satisfaction and rewards on high turnover ratio of employees is
required.?
 Is there any relationship between rewards and job satisfaction.?
Significance of the study
The study is crucial that it will help to understand different factors which lead towards
high employees turnover ratio. This will help management of HSBC to determine elements
which are helpful to reduce the impact from which the turnover ratio can be reduced effectively.
In addition to this, two main factors rewards and job satisfaction are important for business that it