logo

The Impact of Total Quality Management

   

Added on  2020-07-23

17 Pages4024 Words77 Views
Research Project

Table of ContentsTASK 1............................................................................................................................................11.1 Introduction...........................................................................................................................11.2 Factors that contributes in the process of research project selection....................................11.3 Literature Review..................................................................................................................21.4 Research project specification...............................................................................................31.5 Gantt Chart............................................................................................................................5TASK 2............................................................................................................................................52.1 Research resources................................................................................................................52.2 Research investigation..........................................................................................................62.3 Record and collect data.........................................................................................................7TASK 3............................................................................................................................................83.1 Research evaluation technique..............................................................................................83.2 Data Analysis........................................................................................................................83.3 Recommendations...............................................................................................................12REFERENCES..............................................................................................................................13

TITLE: To investigate the impact of Total Quality Management on the overall sales of businessentity: A case study on Morrisons.TASK 11.1 IntroductionTotal Quality Management refers to the system which is dependent on the principle thatevery member which are present in the business entity must be committed so that they canmaintain standards of every work in the operations of business entity. In every company, thereare different departments in which quality needs to be maintain which will assist in boosting theperformance and productivity. Along with this it assist in increasing the brand image in themarket at both international and national level. Present report is based on Morrison which dealsin the retail sector and also perform their operational activities in a best manner (Sallis, 2014). Morrisons promises not to adopt appropriate brands which is using by fake farm names.By this study, it has been interpreted that how quality management helps in enhancing the salesof business entity. For conducting the best research, managers and employees of firm have to useappropriate tools and techniques which helps in collecting correct and actual data from primaryas well as secondary source. Current investigation is focused on the issues so that appropriatesignificance can be evaluated. They have to do proper analysis which is important for thebusiness entity as well as consumers. There are some approaches which are used by them inconducting best research such as research design, research philosophy, sampling and so on(Goetsch and Davis, 2014). 1.2 Factors that contributes in the process of research project selectionTotal Quality management is a systematic as well as participative approach so that properplanning and implementation needs to done which helps in doing the improvement as well asboosting the sales of the business entity. Managers and employees of firm should focused on theneeds and expectations of consumers, identify problems as well as promoting the decisionmaking process. There are five factors which assist in contributing in research includes that allthe employees understanding of the policies which are associated with TQM as it assist inattaining the goals and objectives. Another factor is improvement culture of business entitywhich will aid in encouraging the feedback of employees (Sadikoglu and Zehir, 2010). 1

In addition to this is improvement or development in the process on a continuous process.If they want to increase their sales then they have to adopt appropriate policies, controls alongwith the procedure which is established by administration. For increasing the productivity, moreefforts should be put. Another factor is that they have to put focus on requirements of consumersand according to that Morrisons have to deliver products and services so that targets can beachieved. It is necessary to fulfil needs and wants as it help them in survival in the market for along term (Bergman and Klefsjö, 2010). 1.3 Literature ReviewThere are so many business entities who establish their goals so that success cam beattain in the competitiveness among their rivalries. Employees of Morrisons should adopt TotalQuality management concept which will help in improving the performance and productivity sothat brand image can be improved (Vanichchinchai and Igel, 2011). Managers and employeeshave to use appropriate sources whether it is primary or secondary so that gaps among past aswell as present research should be identified. This will helps in attaining the success in theeffective manner. In the literature review, views of different authors should be included on thetopic or concept. Concept of Total Quality ManagementTQM refers to the approach which is related to management and it helps in attainingsuccess for long term and on the basis of that they can provide consumers satisfaction. Accordingto Khanna, Sharma and Laroiya, (2011), it has been analysed that when the employees ofMorrisons implementing Total Quality Management then it will helps in participating staffmembers in improving processes, services, products along with the culture in which they aredoing the work. Employees have to put more efforts so that management along with theemployers which will assist in ensuring the long term success in terms of consumer loyalty aswell as satisfaction of business entity. As per the views of Idris, (2011), it has been depicted thattotal quality management is a philosophy which assist in integrating the different functions ofbusiness entity so that they can focus on fulfilling the consumer needs along with the objectivesof organization. It is a foundation of different activities such as commitment done by the seniormanagement as well as employees, meeting the needs and wants of consumers. Along with thisthey have to reduce the time for improvement and cost of service as well as products should bedecreased. 2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Impact of Total Quality Management on Sales: A Case Study on Morrisons
|15
|539
|285

Managing Continuous Organisational Improvement
|11
|2777
|217

IMPORTANCE OF MOTIVATION IN EMPLOYEE'S PERFORMANCE- A STUDY ON MORRISON
|20
|4312
|406

Talent Strategies for Attracting and Retaining Employees in Morrisons
|21
|4806
|397

Concept of Training and Development
|26
|5623
|262

Research Project TASK1 3 1.1 Introduction 3 1.2 Factors that contribute into the research project selection 3 1.1 Introduction 3 1.2 Research Project specification 5 1.5 Gantt chart 6 TASK 1 3 1.1 Int
|18
|3778
|302