The Importance of Work-Life Balance to Accomplish Objectives

This research report focuses on the impact of workplace discrimination on employee performance and productivity. It explores the concept of workplace discrimination, its effects, and ways to reduce it. The case study is based on TESCO Plc.

THE IMPORTANCE OF WORK
LIFE BALANCE TO
ACCOMPLISH OBJECTIVES

Abstract:
In this research report, topic is related to the workplace discrimination that refers to the
differences in the race, colour, gender, sex, disability as well as many more things that impacts
negatively on the working environment of a company. So the company Tesco plc appoint a
researcher for conduct a task towards the investigation of impacts of workplace diversity on the
employees productivity and performance that leads in ineffective performance of an organisation
also. In this research, a researcher used primary as well as secondary source and method of data
collection as they used questionnaire for collecting the primary information and perform
literature review for collecting secondary information that are required for the understanding
towards the concept and impacts of this issue. In addition, also includes strategies that should be
required by the company in order to resolve issue of workplace diversity and its impacts and
applied them as per the situations. After analysing all the facts and figures it has been determined
that it negatively impacts on the performance of both employees and organisation which may
leads in the spoiling company reputation as well as profitability as employees are unable to
perform tasks effectively due to the dissatisfaction and demotivation towards the work. So a
company Tesco plc should need to formulate appropriate strategies such as training and
development programmes, effective working policies as well as create positive and favourable
Woking environment for their workers which results in more engagement towards the
performance and contribute more for accomplishing the objectives of organisation.

Table of Contents
Chapter One: Introduction ..............................................................................................................1
1.1: INTRODUCTION...........................................................................................................1
1.2: Rationale of the project ..................................................................................................1
1.3: AIM ................................................................................................................................2
1.4: OBJECTIVES.................................................................................................................2
1.5: QUESTION.....................................................................................................................2
Chapter 2: LITERATURE REVIEW..............................................................................................3
2.1: Introduction.....................................................................................................................3
2.2: Concept of Workplace Discrimination............................................................................3
2.3: Impact of Workplace Discrimination on employee performance and productivity level4
2.4: Ways by which company can reduce Workplace Discrimination...................................5
2.5: Conceptual framework....................................................................................................5
2.6: Summary.........................................................................................................................6
Chapter 3: RESEARCH METHODOLOGY ..................................................................................7
Chapter 4: DATA ANALYSIS AND DISCUSSION....................................................................11
ANALYSIS..........................................................................................................................11
Chapter 5: CONCLUSION AND RECOMMENDATIONS.........................................................20
Conclusion............................................................................................................................20
Recommendation..................................................................................................................20
REFLECTION...............................................................................................................................21
REFERENCES..............................................................................................................................22
APPENDIX A : Questionnaire......................................................................................................24
APPENDIX B : Supervisors Log Sheet.........................................................................................26
I) Template for evidence collection to be attached with the report by the learner:..............26
II) Template for Performance Review to be attached with the report by the learner:..........28
Research Approval & Ethics Form................................................................................................30

Chapter One: Introduction
1.1: INTRODUCTION
Equality and diversity in workplace can be explained as the process where each and every
individual are given equal chance to perform their work for the purpose of accomplishing the
goal of an organisation (Sharma, 2018). It is necessary in all of the organisation because it helps
to encourage the employees to perform better in future period of time. Discussing about
Workplace discrimination, it is one of the major problem which can be seen in current scenario
and it has the impact on there performance. It is important in context of company that they must
provide equal opportunities to each and every employees so that they can perform their given task
in systematic manner. Workplace discrimination is another problem that is faced by employees
working in an organisation under which unequal treatment is given on the behalf of prejudices set
by the managers or senior level authorities against employees. These prejudices maybe formed on
the basis of an employee's age, sex, caste, religion, disabilities or to the nation they belong. These
prejudicial thoughts and attitudes affect the way in which employees are hired, fired, given
appraisals, given salaries and other incentives, job assignments and other benefits which affect
the personal and professional development of the employees. This discrimination gives rise to
conflicts among the employees and also a feeling of insecurity and uselessness rise among these
employees. This further deteriorates their performance and affects their productivity as they feel
demotivated to perform well. Decrease in the performance of employees also affect the overall
performance of the organisation which affects the way in which the goals and objectives of a
company are achieved. For understanding the impact of workplace discrimination on the abilities
of employees which decrease the way they perform, a research on TESCO plc is done. TESCO
plc is a British multinational retailer which deals in groceries and general merchandise and is the
third largest retailer in the world. There are number of similar form of problem which is faced by
the employees of TESCO and it is necessary that possible solution should be found in order to
accomplish the determined targets on specific time period.
1.2: Rationale of the project
The rationale of researcher behind conducting research project in reference of impact of
workplace discrimination on the performance and productivity level of employees is that this
project will help TESCO to improve its overall performance in the market by integrating its
1

employees and building a friendly environment in the company. The company will also gain a
competitive edge in the market by increasing the efficiency of its employees by reducing
discrimination in the workplace (Colella, 2018). This will also help the researcher in enhancing
and refining their skills and knowledge on the chosen topic which will help in getting future
projects. Also this research will help the researcher to utilize their academic and analytical
abilities so that better interpretation of the information acquired from various sources can be
formed. This will help in making strong recommendations to company so that it can build a
healthy and friendly environment at the workplace which will help in motivating the workers to
perform their tasks in an efficient manner. Also the equal opportunities that will be given to
employees will help in effectively using their capabilities so that the company can grow and
develop in the competitive market. This research will thus benefit both the researcher and
company as researcher will become more skilled and efficient in carrying out efficient research
and drawing good results whereas the company will become more profitable by enhancing the
performance of its employees which will be achieved by reducing workplace discrimination.
1.3: AIM
“To investigate the impact of Workplace Discrimination on employee’s performance and
productivity level. A case study on TESCO Plc.”
1.4: OBJECTIVES
 To understand the concept of Workplace Discrimination
 To identify the impact of Workplace Discrimination on employee performance and
productivity level within the TESCO PLC.
 To determine the ways by which company can reduce Workplace Discrimination within
TESCO PLC.
1.5: QUESTION
 What is the concept of Workplace Discrimination?
 What is the impact of Workplace Discrimination on employee performance and
productivity level within the TESCO PLC?
 What are the ways by which company can reduce Workplace Discrimination within
TESCO Plc?
2

Chapter 2: LITERATURE REVIEW
2.1: Introduction.
Literature review is termed as a most important aspect of a research that could assist in
gathering most valuable and reliable information towards a particular research topic. The main
reason behind this section is to identify the research gap and issues in preceding research. In
addition, with the implementation of this investigation a researcher become capable to address all
objectives effectively and efficiently (Alparslan, 2019). This is focused on the literature review of
workplace discrimination and its impact on employees performance and productivity as well as
identify the several; ways in order to reduce these issues.
2.2: Concept of Workplace Discrimination.
As per the view of “Jennifer Lombardo, 2018”, Employment discrimination can be
explained as the unfair treatment with employee's working within the company. There are
different forms of discrimination which can be found within the organisation such as equal pay
compensation, sexual orientation, sex, disability, age and race and so on. It is one of the unlawful
activity which can create lots of conflicts and even it can become major issue in achieving the
goals of an organisation. In addition, it is said that if company is unable to take proper action
against workplace discrimination then it will directly hamper the reputation of company which
raise further issues in future. There are number of laws and regulations which are being
commenced everyday for protecting the rights of employees so that they can easily perform their
work and task in systematic manner for achieving personal milestone as well as organisational
goals.
In different organisation, there are different types of discrimination which can be found.
While talking about Religious discrimination, it can be said that people are being treated
according to the religious belief. For example: if there is the employee who belongs to Muslim
community then there will be doubt that either he/she is here for performing their task or
something else is going on in their mind. Secondly, Age discrimination in which people who
belongs to old age are not treated well in office premisses as new generations doesn't want to take
any sort of help from them. Also, there are some of them who forces old age employees to take
retirement from their job which is not allowed and falls under unlawful and unethical activity.
3

2.3: Impact of Workplace Discrimination on employee performance and productivity level
As per the thought of “Abhijeet Pratap, 2018”, it can be said that discrimination is always
a painful for employee's as they doesn't feel good to perform their activities willingly. Whenever
any of the person is excluded from the workplace then they don't feel themselves connected with
organisation which doesn't allow company to perform better at any of the stage. There are some
of the cases in which it is found that discrimination at workplace has a psychological impact
which can result into depression and anxiety. As major focus of employee is always on conflicts
and words which are being said to them which reduces the productivity level.
Whenever any of the employees faces the problem of discrimination while working
within the company then they are unable to take any of the decision that how they can work for
enhancing their individual performance. While talking about female employees, they are the one
who faces maximum percentage of discrimination within the company. This directly reflects on
their performance as they are unable to deal the organisational situation which occurs in front of
them. Also, whenever there is the employment discrimination then it that situation employee
think about multiple things such as whether they should continue the job or not, what could be
the outcomes if they switches the company.
In short, whenever this types of activity takes place within the company, employees are
unable to perform at their best due to which company have to face number of issues on daily
basis at the time of accomplishing the goals of an organisation. Here, top level management
themselves create problem for them because after certain period of time they doesn't find the
ways that how they need to deal with situation because employees do not want to put there efforts
in organisational activities. Because of all such activity employee doesn't want to continue with
same organisation after certain period of time which means that both employee and organisation
have to suffer from multiple problems because of discrimination at workplace. This are those
issues which can be only sorted out if each and every employees will have proper knowledge
about the topic called discrimination. Here, top level management can guide that how any of the
employees should be treated within the company and if they don't result might create issues for
them in future.
Although company faces number of problem but it is important for them to understand
that they can only deal with situation if they are able to take quick actions on the mistakes which
are performed by the any of the member connected with the company. Also, there should be the
4

policies related to documentation and treating all of the employees equally so that they can work
freely within the company and they can motivated towards their work.
2.4: Ways by which company can reduce Workplace Discrimination.
According to “Joanna Weekes, 2017”, workplace discrimination is one of the major
problem which is being seen and it is important that changes should be done in upcoming period
so that suitable results can be obtained. Discrimination means simply treating any person or
group less favourable as compared to other group. When this sort of activities take place, the
performance of a company automatically declines as employees do not want to connect with
such types of company. Discrimination at workplace only takes place if top level management is
unable to monitor and manage the work of every employees. If company wants to overcome from
this respective problem then they are needed to follow regulatory framework which are designed
to provide equality to every employees. Also, one of the suitable option to sort this problem is
that there should be proper communication which can help to create healthy relation between
each and every employees whether they are male or females.
2.5: Conceptual framework.
It is defined as a analytical tool that can be applied in different kinds of work in order to
make conceptual distinctions as well as organise ideas and concepts effectively. There are many
factors of discrimination such as leadership, climate, culture, HR policy, strategies, structure and
so forth that impacts on the performance and productivity of employees in a business
organisation. In this report, conceptual framework is prepared on the topic of investigation about
the impacts of workplace discrimination on workers performance as well as productivity of Tesco
plc. In order to reduce discrimination Tesco should emphasise on HR practices, policies, structure
and so on (Shen, 2018). All these factors of discriminations impacts on the well being of
individual's as well as organisation that leads in reducing productivity, performance and
profitability as well. For solving the issues and challenges of workplace discrimination from
Tesco working environment, it should be required to formulate effective strategies and culture
that will positively effect employees performance.
5

(Source: Gender inequalities in the workplace, 2019)
2.6: Summary.
In this research project, literature review is done on the topic of workplace discrimination
within an organisation and its impact on the productivity and performance of employees. Firstly,
describe the concept of literature review along with the workplace discrimination that are based
on the differences among employees regarding their age, race, gender, colour, nationality and so
forth that impacts on the entire organisational performance. After that analyse their impacts on
the individuals as well as organisation that are needed to be managed by implementing regulatory
structure of business organisation (Yu, 2019). Lastly, frame a conceptual framework which
describes the discriminations in organisational structure, processes and strategies. All these things
are necessary to study in order to know about the facts and figures that are totally based on the
secondary information or data as it was already investigate by other researchers.
6

Chapter 3: RESEARCH METHODOLOGY
3.1: Introduction
Research Methodology is explained as the plans and action which are required to conduct
any of the specific research. It is helpful for every researcher because it tells that how they can
conduct the whole research process in systematic manner. Also, it will tell that what are those
data which can be required while conducting the research. Overall, it gives the idea that how any
of the researcher can conduct whole of the process in successful manner.
3.2: Research philosophy
There are basically two types of research philosophy and they are interpretivism &
positivism. By looking at the requirement of above research it can be said that research will
required interpretivism as it will give them the idea to do evaluate of each and every data in a
systematic manner. While talking about positivism philosophy, it says that research can be done
easily by doing experiments, observation on the specific topic.
3.3: Research Approach: This section is categorised into three different parts and they are
Deductive, Inductive and Abductive. Talking about Deduction approach it will give them the idea
that what percentage of assumption is true and fair. On the other hand, inductive approach is
suitable at the time of developing new theories and concept.
3.4: Research Choice: It is divided into two section and they are qualitative & quantitative. In
term of quantitative, researcher is needed to do group discussion, , interview and other ground
survey. On the other hand, qualitative research is used in the case where there is requirement to
collect relevant information in number and facts. Both of these research is helpful where final
choice is researcher that which one they like to select.
3.5: Time Horizon: It is one of the part of research in which researcher is required to clarify
about the starting and ending time of the project. Gantt Chart is the best option which can help to
accomplish all of the activity within specific time period.
3.6: Research design: It is one of the most essential work for any of the researcher where they
are required to manage the whole research program in systematic manner which can help them to
deal with any sort of issues might arise during research process. It is helpful for researcher in
collecting information and according to that best decisions can be taken. For this research,
descriptive design is much favourable because it will allow to collect all of the importance
aspect for conducting research.
7

3.7: Sources of data: Every researcher have the option to collect data from different sources
where they have the option to go for primary and secondary. In primary source, all of the
information will be collected by conducting interviews and asking questions. While talking about
the secondary, data are mostly collected from different article which justifies that information
might not be true and fair. But, both sources are helpful for the one who is conducting research.
3.8: Data collection techniques: Whenever researcher conduct research, they get multiple option
to conduct research such as conducting interview, observation, questionnaire and so on. But, for
this respective project it will be important to use questionnaire section so that research can be
conducted in a systematic manner.
Q1) Are you aware about the concept of workplace discrimination in an
organisation?
Frequency
a) Yes 30
b) No 10
Q2) Are you understand the impact of workplace discrimination on the
performance and productivity of employees in Tesco plc?
Frequency
a) Yes 20
b) No 20
Q3) What are the main causes of workplace discrimination within a business
organisation?
Frequency
a) National origin 8
b) Disability or generic 15
c) Age, colour and race 17
Q4) How workplace discrimination impacts on the employees productivity and
performance?
Frequency
a) Positively 15
b) Negatively 25
8

Q5) What are the impact of workplace discrimination on the employees of
Tesco plc?
Frequency
a) Stress and anxiety 12
b) Depression 18
c) Loss of self control 10
Q6) On which, workplace discrimination impacts more? Frequency
a) Employees 10
b) Organisation 10
c) Both 20
Q7) What kind of strategies are adopted by Tesco in order to reduce the impact
of workplace discrimination?
Frequency
a) Provide education and training 12
b) Develop respectful environment of workplace 20
c) Effective workplace policies 8
Q8) What are the challenges faced by Tesco plc due to the workplace
discrimination?
Frequency
a) Increase interpersonal conflicts 11
b) Less job satisfaction 15
c) Low productivity and performance 14
Q9) What are the importance of workplace discrimination? Frequency
a) Increase innovative concepts 15
b) Availability of different ideas 25
3.9: Research sampling: It is necessary for identifying the choice of research. In this, sampling
method is classified into two sections i.e., probability & non probability method. In case of
probability sampling, it will be based on randomization which gives equal chance to every single
9

element. On the other side, non-probability is based on the capacity which researcher have at the
time of selecting the sample. In this research, probability will be better option as it will allow to
provide equal opportunities to every elements.
3.10: Data presentation techniques: Several method of presenting the data such and pie chart,
bar graph, tables and many more. It is the choice of researcher to select that which techniques
will be suitable to present the data.
3.11: Data analysis techniques: Altogether, there are three different techniques are available and
they are deductive, inductive and regression. In context of the topic, inductive techniques will be
the suitable one for sorting out any of the problem.
3.12: Research Ethics: It is one of the primary research where total three different principles are
available and they are anonymity, confidentiality and informed consent. The main concept of this
research is that research related work should be managed proper.
Ensure confidentiality of respondents:
Confidentiality refers to the situation in which investigator clearly understands about the
research project but they requires to take some steps towards the protection of data which identify
from being discovered by some others. In other words, maintaining confidentiality is a key
measures in order to ensure protection of private or personal information (Velez, 2018). In order
to secure data, a researcher used strong password and authentication system for managing the
access of information and data.
3.13: Research limitation: Every researcher is needed to face multiple problems at the time of
conducting research and but among them the major one is aim and objective, creating sample
size, scope. Whole of this process has direct effect on result of research.
3.14: Research reliability and validity: Reliability and validity of research is reliant on research
instrument which is questionnaire. It is an important instrument which will help a researcher to
collect accurate and suitable information about the topic.
3.15: Create Gantt chart or time plan:
Gantt chart refers to the horizontal bar chart that developed as a production control tool
which facilitates a graphical illustration of a particular schedule. This will helps in planning,
coordinating as well as tracking the specific activity related to a project and assist the timely
completion of project work. Through the Gantt chart, a researcher can view all tasks individually,
their time duration and sequencing of activities that are expected to complete on a pre determined
10

date or time (Rosette, 2018). It can be shown on two axis such as X as vertical and Y as
horizontal in which vertical axis shows tasks and activities and horizontal axis shows particular
time for completing activities on time. As investigator can apply this in order to reduce
redundancy and conduct research tasks effectively and efficiently. This also assist in reducing the
confusion as appropriate and systematic sequencing of all tasks and activities will be ascertained
that are needed for completing activities.
Chapter 4: DATA ANALYSIS AND DISCUSSION
ANALYSIS.
Data analysis defined as a most important part of research project as it supports the
evaluation of data and information towards a particular topic. For analysing quantitative data,
11

content investigation will be considering to exercised. It is termed as an effective tool which is
implemented in order to ascertain the concepts and collect better quality of information in order
to analyse appropriately (Holman, 2018).
Discussion on the basis of primary data:
Theme : Aware about the concept of workplace discrimination.
Q1) Are you aware about the concept of workplace discrimination in an
organisation?
Frequency
a) Yes 30
b) No 10
30
10
a) Yes
b) No
Interpretation: From the above graph it can be analysed that workplace discrimination on the
performance of employees. It is based on the definite prejudices and happen when a worker is
treated unfavourably just because sexuality, gender, religion, pregnancy, maternity, race,
disability. On the other hand, If they treat individual differently just because they dominate
various features to other associate of faculty member that could be performing unlawfully. In
this context of TESCO plc, there are 40 out 30 respondents giving their views that workplace
discrimination is play a significant role in business organisation and it also influence on level of
profitability. As it consider all the decision of action or workplace discrimination which is
instantly effective on size of the company. On the other hand rest of 10 persons think that
ineffective workplace management of working superior may trim down the abilities to achieve
higher gainfulness level.
12

Theme : Understand about the impact of workplace discrimination on the performance
and productivity of employees.
Q2) Are you understand the impact of workplace discrimination on the
performance and productivity of employees in Tesco plc?
Frequency
a) Yes 20
b) No 20
20 20
a) Yes
b) No
Interpretation: From the above graph it shows the impact of discrimination in workplace due tom
performance and productivity of workers. Such kind of discrimination happens at all stages and
levels in the company. Discrimination in the workplace can have devastating consequences for
the whole administration. The impacts of this to employees on mental health because it is more
obvious than those affecting a person physical health and enhanced the stress. Also can consider
as depression, anxiety, anger management issues, suicidal thoughts. In order to TESCO plc there
are 40 respondents and 20 giving their views that the impact of workplace discrimination play a
important role. On the other side 20 respondents render ineffectual workplace management of
employed fantastic may spare down the quality to accomplish high profitability level.
Theme : Causes of workplace discrimination.
Q3) What are the main causes of workplace discrimination within a business
organisation?
Frequency
a) National origin 8
13

b) Disability or generic 15
c) Age, colour and race 17
8
15
17 a) National origin
b) Disability or generic
c) Age, colour and race
Interpretation: From the above graph there are several main causes of workplace discrimination
within a business organisation. It is upheld through the system where decision devising power is
kept up by one specific group. A non conformity to positive causes discrimination. The caused
are consider as identification, pre employment screening, safe working conditions, universal
human rights all are effective and it consist the cause of this. In order to given company there are
40 respondents. 8 responder are favour in national origin as well as 15 are disability of genetic in
work environment they are in approval in workplace. On the other hand rest 17 communicator are
against both to accomplish the profit of company.
Theme : Aspects of workplace discrimination on the employees productivity and
performance.
Q4) How workplace discrimination impacts on the employees productivity and
performance?
Frequency
a) Positively 15
b) Negatively 25
14

15
25
a) Positively
b) Negatively
Interpretation: From the above picture The discrimination effect to the worker performance and
productivity it discriminate on mental health in positively and negatively. It negatively impact on
mental health because it affect a person on mental health. They reduced self esteem, loss of self
control, depression, stress, anxiety. On the other hand the positive affect is act of favouring a
person based on a protected feature. Hiring people with a disability in order to fulfil quota. In the
given organisation there are 40 communicators. 12 are give positive effect in company against
negative. As well as 25 respondents are impact in negative way for workplace discrimination to
their profit.
Theme : Effects of workplace discrimination on the employees.
Q5) What are the impact of workplace discrimination on the employees of
Tesco plc?
Frequency
a) Stress and anxiety 12
b) Depression 18
c) Loss of self control 10
12
18
10
a) Stress and anxiety
b) Depression
c) Loss of self control
15

Interpretation: From the given graph, it can be examined that workplace discrimination on the
execution of worker. The impact of workplace discrimination to the worker in TESCO plc. The
company faces like genetic disabilities, pregnancy, race, ethnicity, mental or physical disability,
skin colour, gender, national origin, relationship to someone who may be and parenthood. In the
TESCO plc there are 40 respondents. First one is for stress and anxiety, in this 12 communicator
give their approval response. As well as second one is depression it impacted to workplace
workers, in this 18 respondents are in favour against both. But tertiary is loss of self control in
this 10 responsive person to give their positive effect for benefit of the organisation.
Theme : Highly effects on that.
Q6) On which, workplace discrimination impacts more? Frequency
a) Employees 10
b) Organisation 10
c) Both 20
10
10
20
a) Employees
b) Organisation
c) Both
Interpretation: It has been concluded from the above graphical representation that workplace
discrimination effects on organisation as well as employees in equal manner as both are
connected with each other. After analysing the details of respondents it can be interpreted that out
of the 40 respondents, 20 thinks that due to the discrimination at workplace both employees and
organisation effected at a large extent. Whereas remaining respondents considers that employees
and organisation individually effected as these are in equal proportion.
16

Theme : Strategies are adopted by Tesco in order to reduce the impact of workplace
discrimination.
Q7) What kind of strategies are adopted by Tesco in order to reduce the impact
of workplace discrimination?
Frequency
a) Provide education and training 12
b) Develop respectful environment of workplace 20
c) Effective workplace policies 8
12
20
8 a) Provide education and train-
ing
b) Develop respectful envir-
onment of workplace
c) Effective workplace policies
Interpretation: From the above graphical representation it has been analysed that there are many
strategies that helps in resolving issues of workplace discrimination. Among 40 respondents, 8
thinks that formulating appropriate workplace policies helps in reducing the impact of that issues.
Whereas 12 considers that providing effective training and education to all employees towards
the workplace discrimination helps in solving this issue and remaining and majority of
respondents shows that creation of positive and strong culture at workplace is more appropriate
for resolving the discrimination issue (Baccous, 2018).
Theme : Challenges faced by Tesco plc due to the workplace discrimination.
Q8) What are the challenges faced by Tesco plc due to the workplace
discrimination?
Frequency
a) Increase interpersonal conflicts 11
b) Less job satisfaction 15
c) Low productivity and performance 14
17

11
15
14 a) Increase interpersonal con-
flicts
b) Less job satisfaction
c) Low productivity and per-
formance
Interpretation: It has been analysed from the above chart that due to the workplace discrimination
several challenges are faced by the company. Out of the 40 respondents, 15 considers that it
creates less job satisfaction and 14 consider that it results in low productivity and performance
and remaining thinks that it creates more interpersonal conflicts among employees (HAKKAK,
2019).
Theme : Importance of workplace discrimination.
Q9) What are the importance of workplace discrimination? Frequency
a) Increase innovative concepts 15
b) Availability of different ideas 25
15
25
a) Increase innovative
concepts
b) Availability of different ideas
Interpretation: It has been analysed from the above graphical representation that out of the 40
respondents 25 is in the favour of that workplace discrimination gives various ideas that are
useful for the company (Brimhall, 2018). Whereas, 15 believes that it brings innovative ideas that
helps in increasing the company's performance and productivity.
Discussion on the basis of secondary data:
18

From the above literature review discussion it is cleared that workplace discrimination
termed as an unfair treatment with the workers of an organisation who are working together. All
employees are different from each other on many basis or discriminations such as age, sex, race,
nationality as well as so forth factors that can create challenges for a company as well as create
confusions among all (Heilman, 2018). It is termed as a unlawful consideration or activity that
presents in the environment of a working organisation which results in delay in accomplishment
of objectives on timely basis as well as decrease the productivity, performance as well as
profitability of a business entity. If these issues are not responds timely then it will create a huge
problem in future also which also spoil the company reputation and image in the marketplace that
negatively impacts. In order to that several laws and regulations are formed for securing the
rights of all employees that are commenced by viewing all discriminations of all staff which
belongs to the different community.
It can also be analysed that due to the workplace discrimination, workers does not feel
better in order to effectively performed as well as contribute their best efforts towards the
achievement of organisational objectives. Along with this, they do not feel connected and exclude
themselves from the organisational activities which will negatively impact on their performance
as well as productivity. Sometimes, it may cause in psychological effect that results in increase
stress and anxiety issues among employees and they feel demotivated and dissatisfied while
doing tasks in an organisation (Fine, 2018). Also, conflicts among employees increases at a great
extent that can be difficult to control effectively so a company need to formulate appropriate
strategies as well as develop positive and strong culture at their workplace which results in timely
achievement of objectives and better growth and success of organisation. When workers face this
kind of problems regularly then they are not able to make decisions towards their working and
unable to increase the level of their productivity and profitability at individual level.
There are several strategies and ways that should be adopted by a company in order to
resolve the issues of employees elated to the workplace discrimination as per the situations which
can results in effective achievements and performance. Mainly, the company requires to focus on
maintaining equality at their workplace which gives equal rights to all people or workers while
they are working together. This will assist in creating healthy relationships with each other as
well as take decisions together that gives more valuable results (Dhanani, 2018).
19

Chapter 5: CONCLUSION AND RECOMMENDATIONS
Conclusion
It has been concluded from the above report that workplace discrimination consider as a
major issue at the company's workplace that results in the lack of performance level and
productivity. As it has been analysed that some people are not aware about the concept of
workplace diversity that is related to the differences in nationality, age, sex, race etc. factors of
employees who are working together and they all have different values, beliefs and culture which
may effect their performance (Gordon, 2018). Half of the total respondents does not know about
the impacts or effects of discrimination at working environment that directly influence their own
performance so a company requires to give more efforts on the awareness of employees towards
these concepts and impacts.
In addition, more people thinks that the main cause of discrimination is age and colour as
well as disability of people that are highly supported the diversity at workplace and they thinks
that it negatively impacts on the performance and productivity of employees. Also, most of the
people believes that workplace discrimination impacts on employees as it creates the situation of
depression that will negatively support the company's growth and success as well as it creates
stress and anxiety and some employees lose their self control over their actions that leads in
negative results. Through this kind of situation or issue a company as well as employees both are
effected at a great extent that should be required to control on time. As organisation effected by
the less job satisfaction of employee's, low productivity and profitability as well as raise
interpersonal conflicts at their workplace but it also has been found that at a little extent it is
beneficial for the company as it brings more innovative ideas and concepts that are in different
range so a company has more choices.
Recommendation
There are some recommendations that should be required to followed in Tesco plc such as
follows:
 A company should need to be followed some strategies that are best suited on the issues
and situations and helps in solving diversity issue.
20

 Tesco plc must facilitates effective training and educational programmes that helps in
increasing their skills and knowledge towards the workplace discrimination and its impact
towards the performance and productivity.
 A company must develop their working culture in a favourable way which increase
employees motivation and job satisfaction that results in better attainment of goals and
objectives.
 The company Tesco plc should formulate their working policies and procedures in an
effective manner that gives better results and clear instructions to the employees.
REFLECTION
I am very thankful to all who gives me an opportunity to conduct research on a specific
topic within the context of well reputed organisation which is Tesco plc as it helps in enhancing
my overall personality as well as knowledge towards the impacts of workplace discrimination. I
was utilised my skills as well as knowledge appropriately towards the concepts, impacts and
effective ways and strategies for resolving these issues. As a result of research project many
challenges and issues are evaluate and resolved effectively that is related to the employee job
dissatisfaction, low productivity and performance, interpersonal conflicts as well as many more
that are appropriately solved by adopting strategies such as providing training and education,
develop positive workplace as well as effective policies that helps in achieving the organisational
objectives.
As I personally realised that this investigation gives various improvements in my
research, communication, analytical thinking as well as decision-making ability. In addition, I
face issues related to the lack of time and resources as well as ineffective utilisation of
informations. These issues can be solved by using work break down structure and Gantt chart that
provides a specific guidelines and time frame which helps in completing tasks in appropriate
manner. Also, I devoted some extra time to complete this project that gives results in completion
of tasks or research work on time.
21

REFERENCES
Books & Journals
Alparslan, A.M. And et. al., 2019. Problems of Women Workers And Gender Discrimination In
Organization.
Baccous, A.J., 2018. Explicating the Discrimination against Black Women in the Workplace.
Trevecca Nazarene University.
Brimhall, K.C. and Mor Barak, M.E., 2018. The critical role of workplace inclusion in fostering
innovation, job satisfaction, and quality of care in a diverse human service organization.
Human Service Organizations: Management, Leadership & Governance. 42(5). pp.474-
492.
Colella, A. and King, E. eds., 2018. The Oxford handbook of workplace discrimination. Oxford
University Press.
Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology. 71(2). pp.147-
179.
Fine, L.M., 2018. Reviews: Equality on Trial: Gender and Rights in the Modern American
Workplace. Journal of American Studies. 52(2).
Gordon, P.A., 2018. Age diversity in the workplace. In Diversity and inclusion in the global
workplace (pp. 31-47). Palgrave Macmillan, Cham.
HAKKAK, M., Akbari, P.F. and SOLGI, Z., 2019. The Impact of Gender Discrimination and
Organizational Justice on Deviant Behaviors in the Workplace with Mediator role of
Organizational Attachment (Case Study: Khorramabad hotels staffs).
Heilman, M.E. and Caleo, S., 2018. Gender discrimination in the workplace.
Holman, E. G., 2018. Theoretical extensions of minority stress theory for sexual minority
individuals in the workplace: A Cross‐Contextual understanding of minority stress
processes. Journal of family theory & review. 10(1). pp.165-180.
Rosette, A. S., Akinola, M. and Ma, A., 2018. Subtle discrimination in the workplace: Individual-
level factors and processes.
Sharma, S. and Mann, N., 2018. Workplace discrimination: The most critical issue in managing
diversity. In Management techniques for a diverse and cross-cultural workforce(pp.
206-223). IGI Global.
Shen, W. and Dhanani, L., 2018. Measuring and defining discrimination. The Oxford handbook
of workplace discrimination, pp.297-312.
Velez, B.L. And et. al., 2018. Discrimination, work outcomes, and mental health among women
of color: The protective role of womanist attitudes. Journal of counseling psychology.
65(2). p.178.
Yu, H.H. and Lee, D., 2019. Women and Public Organization: An Examination of Mentorship
and Its Effect on Reporting Workplace Discrimination. Review of Public Personnel
Administration, p.0734371X19880578.
Online
What is Discrimination at the Workplace? - Forms, Policies & Practices Video. 2018. [Online].
Available Through: <https://study.com/academy/lesson/what-is-discrimination-at-the-
workplace-forms-policies-practices.html>
22

HOW DISCRIMINATION HARMS WORKPLACE PRODUCTIVITY? 2018. [Online]. Available
Through: <https://notesmatic.com/2017/03/how-discrimination-harms-workplace-
productivity/>
8 ways to prevent discrimination in your workplace. 2017. [Online]. Available Through:
<https://www.healthandsafetyhandbook.com.au/8-ways-to-prevent-discrimination-in-
your-workplace/>
23

APPENDIX A : Questionnaire.
Q1) Are you aware about the concept of workplace discrimination in an organisation?
a) Yes
b) No
Q2) Are you understand the impact of workplace discrimination on the performance and
productivity of employees in Tesco plc?
a) Yes
b) No
Q3) What are the main causes of workplace discrimination within a business organisation?
a) National origin
b) Disability or generic
c) Age, colour and race
Q4) How workplace discrimination impacts on the employees productivity and performance?
a) Positively
b) Negatively
Q5) What are the impact of workplace discrimination on the employees of Tesco plc?
a) Stress and anxiety
b) Depression
c) Loss of self control
Q6) On which, workplace discrimination impacts more?
a) Employees
b) Organisation
c) Both
Q7) What kind of strategies are adopted by Tesco in order to reduce the impact of workplace
discrimination?
a) Provide education and training
b) Develop respectful environment of workplace
c) Effective workplace policies
Q8) What are the challenges faced by Tesco plc due to the workplace discrimination?
a) Increase interpersonal conflicts
24

b) Less job satisfaction
c) Low productivity and performance
Q9) What are the importance of workplace discrimination?
a) Increase innovative concepts
b) Availability of different ideas
Q10) Any suggestions or recommendations.
25

APPENDIX B : Supervisors Log Sheet
I) Template for evidence collection to be attached with the report by the learner:
Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
What have you completed?
Did you fulfil Task requirements?
Are you on track and within deadlines
set?
Did you need to make any changes to your
project management plan?
Comments
I have completed my research project on
the topic of “To investigate the impact of
Workplace Discrimination on employee’s
performance and productivity level. A case
study on TESCO Plc.”
Yes
Yes
NO
Any risks and / or issues identified?
 Did you identify risks/issues with a
lack of skills required for undertaking
research tasks?
Yes, I face issues related to the lack of
time management skills and inappropriate
utilisation of resources.
26

 Did you identify any additional
risks/issues that have an impact on the
project management plan?
No
Problems encountered
 What barriers did you face?
 How did you overcome them?
Mainly, I face a problem regarding the
shortage of resources due to the ineffective
utilisation of them.
For effective utilisation of resources and for
the management of time towards the
completion of each and every activities I used
work breakdown structure and Gantt chart as
a tool.
New Ideas and change of project direction Yes, I need 7 days more for better completion
of this project tasks.
What Have I learnt about myself this week? How did I feel when I had to deal with
tasks/problems? Did I find it useful to complete the
tasks? How well have I performed? What did
I contribute?
 What can I improve on next week?
I Feel dissatisfaction and have lot of stress.
Yes
According to me I performed very well and
I contribute my 100% by using my skills
and knowledge.
My skills of time management as well as
27

 How might this learning apply in the
future?
effective utilisation of resources.
After completing this research I gain many
new things which help me in future towards
the next research as well as I developed my
overall personality that are essential for
future research.
Tasks planned for next week Which tasks are priority?
 Have you set aside sufficient time for
completion?
The data collection in a reliable and valuable
manner is on my priority.
yes
Project plan status to date (on, ahead,
behind)
Supervisor comments to address
Signature of the Supervisor and date:
II) Template for Performance Review to be attached with the report by the learner:
What was the Project supposed to accomplish?
The project completed on the topic of “To investigate the impact of Workplace
Discrimination on employee’s performance and productivity level in Tesco plc.
Did the project succeed in its aims/ how do you know? Specifically, please
outline any evaluation and assessment undertaken.
Yes.
What things do you think worked well and why? Evaluate all aspects of the
project (e.g initial inception, project activities and project outcomes) from
28

a range of perspectives.
I think my skills related to research and communication is increased and I
worked well while I used WBS and Gantt chart for the effective time frame.
What problems emerged during the project and how were they tackled? Was
there timely identification of issues and resolution during the project
process?
During this research I faced time related issue as I have lack of time for
completing all activities in an adequate manner. But I tackled this issue by
contributing some extra hours or time for completing tasks effectively.
What did you learn from undertaking the project?
I learnt many thinks as I know about the equality and diversity or workplace
discrimination and its impact on the performance and productivity of workers.
How would you rate your performance as a management consultant leading
the project?
8 out of 10.
What strengths and weakness of your performance did you identify?
As my strengths are leadership quality, decision making as well as problem
solving that are properly utilised in this research. Whereas, as ineffective
utilisation of resources and lack of time management consider as my
weaknesses.
How will this inform and support your continuous professional development?
Through this research report I learnt many thinks which helps in developing my personal
strengths and knowledge that directly supports my future and professional career regarding the
further research.
29

Research Approval & Ethics Form
Section 1: Proposal
You must complete all parts of Section 1 & 2 and present to your lecturer for a brief discussion
and approval of your topic before embarking on writing a full proposal.
One: Objectives
Research project objectives (e.g. what is the question you want to answer? What do you want
to learn how to do? What do you want to find out?):
Objectives:
 To understand the concept of Workplace Discrimination
 To identify the impact of Workplace Discrimination on employee performance and
productivity level within the TESCO PLC.
 To determine the ways by which company can reduce Workplace Discrimination within
TESCO PLC.
Questions:
 What is the concept of Workplace Discrimination?
 What is the impact of Workplace Discrimination on employee performance and
productivity level within the TESCO PLC?
 What are the ways by which company can reduce Workplace Discrimination within
TESCO Plc?
Two: Reasons for choosing this research project
Reasons for choosing the project (e.g. links to other subjects you are studying, personal
interest, future plans, why the topic is important):
The main aim of conducting this research is to get a clear and better knowledge of the concept of
workplace discrimination and the causes or reasons of that. Also, study about the ways and
strategies in order to minimise the impact of that on employee performance as well as
productivity. This is advantageous and important for the academic purpose of investigators and
30

accomplish their educational background by facilitating deep insights towards the specific topic.
Three: Research approach and methodologies
What type of research approach and methodologies are you
likely to use and why?
For conducting this research a researcher use primary as well as secondary source of data
collection for the primary data collection investigator use questionnaire and for the secondary
sources they uses journals, books, magazines, online information etc. This research is mainly
based on quantitative method which provides detail data and presentation of all the findings as
well as for choosing a sample size or sampling researcher use random sampling methods. For
collecting data they includes all the stakeholders of Tesco plc because they have better
understanding and knowledge of business operations and strategies at workplace.
Please select all research methods that you plan to use as part of
your project:
 Interviews:
 Questionnaires:
 Observations:
 Use of Personal Records:
 Data Analysis:
 Action Research:
 Focus Groups:
 Other (please specify):
31

I confirm that the project is not work which has been or will be submitted for another
qualification.
Student signature: ....................................................................................................................................................................... date) ......................................................
Section 2: Participants
Please answer the following questions, giving full details where necessary. Will your
research involve human participants?
Who are the participants? Tick all that apply:
Ages 12-16: No Young people aged: 17-18 No Adults: Yes
How will participants be involved (identified and approached)?
For this research project all participants will be hired from the staff members of Tesco
Plc who have detail knowledge and understanding about the company's operations as well as
activities and aware about the workplace issues and favourable circumstances.
Describe the processes you will use to inform participants about what you are doing:
In order to inform their participants a researcher get use of company's notice board
along with the official mails and calls that helps in forming participants.
How will you obtain consent from participants? Will this be written? How will it be
made clear to participants that they may withdraw consent to participate at any
time?
The researcher will make participants fill a form with the yes/no option so that their
consent in participating can be confirmed. Also, it will be clearly mentioned in the form that
participants can withdraw their consent at any time.
Studies involving questionnaires: Will participants be given the option of omitting
questions they do not wish to answer?
32

Yes.
If No, please explain why below and ensure that you cover any ethical issues arising from
this’
Studies involving observation: Confirm whether participants will be asked for their
informed consent to be observed.
Yes.
Will you debrief participants at the end of their participation (i.e. give them a brief
explanation of the study)?
Yes.
Will participants be given information about the findings of your study? (This could
be a brief summary of your findings in general)
Yes.
Section 3: Approval (To be completed by the lecturer)
Checklist Yes No
1. Is the proposed research title related to the theme? √
2. Is the research scope realistic? (i.e. not too broad) √
3. Is the research feasible? (i.e. could be done) √
4. Is there a research question or hypothesis? √
5. Is there a rationale or clear reason for choosing the research
title?
√
6. Has the student considered how the data will be collected? √
7. Has the student considered where the data will be collected? √
8. Will the ? √
Comment (If any)
No.
Agreement from project proposal checker (if applicable)
I confirm the learner has met and discuss their topic with me and is appropriate to
33

the theme provided.
Name & signature:
34