The Influence of Communication Between Nursing Manager and Nursing Staff

1
The Influence of Communication Between Nursing
Manager and Nursing Staff for the Development of
nursing Work in Riyadh Region
Students Name:
Salman Sultan Al-Osaimi
Students Number:
391104111
Majmaah University
College of Applied Medical Sciences
Department of Nursing

PROPOSAL 2
Problem Statement
Communication is an important key element among healthcare professionals for
delivering effective care. Any gap within the communication among healthcare professionals
or nursing professionals would result in an adverse effect. The adverse effect can vary from
medical errors to poor health outcomes of the patients. Therefore, effective communication
not only improves quality care; however, it also improves the working relationship and job
satisfaction among healthcare professionals or nursing professionals. The problem arises in
communication among nursing professionals and nursing managers because of the cross-
culture. The nursing professionals in most of the health care settings or hospitals are from
different background of nations. Most of the nursing professionals are English speakers, and
often it becomes complicated for the Arabic speaking nursing managers to communicate
effectively. The lack of communication has resulted in a negative effect on the functioning of
nursing professionals or nurse staffs in delivering effective care. Due to the English speaking
nursing professionals and the Arabic speaking managers, the communication that includes
verbal along with non-verbal communication are having a great influence in the healthcare
settings or healthcare organisation or any hospital. The quality of delivering care to the
patients and their family members are affected due to communication gap within the
healthcare organisation or hospitals (Bouras, 2015). Unable to build a relationship with the
patients due to the communication gap between nursing professionals and nursing managers
is another major problem. Another problem identified is cross-cultural factors influencing the
healthcare professionals that include both nursing staffs and nursing managers. The multiple
cultural in hospitals from multiple regions has impacted on the communication among the
healthcare professionals in the hospital. Therefore, the major problem is the language barrier
among healthcare professionals in the hospitals or healthcare setting.

PROPOSAL 3
Research Question
Research questions are framed to achieve and understand the set of research
objectives. These research questions are as follows:
 What is the impact of effective communication among the nursing staffs and nursing
managers?
 How Quality patients Care Scale (QUALPAC) impact the communication on quality
of care?
 How Communications Skills Attitude Scale (CSAS) measures the communication in
the hospital?
 What is the relationship between effective communication and job satisfaction?
 What is the effective technology in reducing the communication gap between nursing
staffs and nursing managers?
 What is the recommended solution for effective communication among the Arabic
speaking nursing managers and English speaking nursing staffs?
Data analysis
The responses from the intervention and control group will be compared by
descriptive statistical analysis, using the SPSS 21.0 version software. A P-value of less than
0.05 will be considered significant. There are independent variable and dependent variables
considered in the hypothesis. The independent variables are the one that can be changed or
alter in any experiment. These variables do not depend on any other variables or
circumstance. On the contrary, the dependent variable is the situation or condition that the
researcher would measure in the research. In this research, the communication is considered
as the independent variable, and the health outcomes, including quality care, medication error
and job satisfaction are the dependent variable. Therefore, the effectiveness in the
communication would directly impact or influence the health outcome of the patient,

PROPOSAL 4
delivering the higher quality of care to the patient and their family members and job
satisfaction among the employees. The employees considered are nursing staffs or nursing
professionals and nursing managers. Both the variables would be analysed with the help of
regression test. The regression indicates the direct impact of the independent variable in the
dependent variable. It would help in explaining effective communication has a direct relation
on improvement on patient health outcome, increases job satisfaction among the nursing
professionals and enhance the quality of care (Newell & Jordan, 2015). For finding the
background of the nursing professionals or nursing staffs, the data would be analysed with
the help of descriptive study. The descriptive study would analyse the data of the nursing
staffs. Descriptive research would define the characteristics of the population that is already
being studied by other researchers. The descriptive study would help in analysing the
effectiveness of communication in the nursing professionals for delivering effective quality
of care to the patients and community.
Possible Result
The possible result of the research would show the impact of language as the barrier
towards effective communication. Poor communication has also resulted in developing a poor
relationship between patients and healthcare provider that would impact on the health
outcome. Arabic speaking nursing manager finds it difficult to communicate with the English
speaking nurse. Poor communication among healthcare staffs and nursing managers would
also result in medical errors, and that would reduce the quality of care towards the patients
and their family members. The result of the research would have also shown that the majority
of nursing managers speaks in the Arabic and majority of the nursing staffs speaks English in
the hospitals of the Riyadh region. The result has also shown a lack of technology in
enhancing communication among healthcare professionals in the hospital. The data would be
collected again after two months for analysing the impact of recommendations or