Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1 Roles and responsibilities of marketing function...................................................................1 P2 Explain how roles and responsibilities of marketing relate to the wider organisational.......3 TASK 2............................................................................................................................................4 P3 Marketing mix to marketing planning procedures.................................................................4 TASK 3............................................................................................................................................8 P4 Marketing plan.......................................................................................................................8 CONCLUSION................................................................................................................................9 REFERENCES.............................................................................................................................11
INTRODUCTION Marketing is that procedure which help in promoting selling and purchasing various types of goods or services by customers. This includes various activities and functions of firm that will assist market for distribute their unique products or services in proper manner. Such type of activities involves buying, promotion, selling, delivering and advertisement of different goods and services. Along with this, company can formulating and developing strong marketing plan after research and survey so this will help company for enhancing huge amount of income or revenue in better way (Pike, 2015). The major motive of this firm is to attracting large number of customers so this will help in increasing their selling and increasing profitability of an organisation. The report is based on ALDI which is multinational company and its headquarter is located in Germany. It was established in 1913 and it is one of the biggest retail store in Germany. The main purpose of this project is to describe various roles and responsibilities of marketing functions of an enterprise. TASK 1 P1 Roles and responsibilities of marketing function Marketing includes different activities that can assist firm for providing services and facilities while distributing new goods among their customers and also target customers in the large market place. Along with this, company require to develop and design specific goods by determining all buyers needs and wants in better manner so they can easily satisfy their customers demand or requirements. On the other hand, if buyer is satisfied then they will chose those goods over this and the major goal of each company required to be accomplished. ALDI is the retailing store and in current time period it is the biggest store which has large number of loyal customers. This can became successful with their strong and effective planing and prior research of analysing customers as well as market needs in proper manner (Scarborough, 2016). They are leading in the market of united kingdom and it can be satisfy by customers in all over the world. In addition to this, it have became successful due to this they continuously alternating and modifying their strategies in given time frame and also make proper changes in the market products or services. For retaining and leading in the large market place, it is required for them is to develop and make effective policies or strategies which can assist various marketing functions 1
and activities. They are giving marketers with taking accurate direction or path that assist in developing best marketing strategies in effective manner. Marketing is process by which buying and selling of goods that all those offered by company.At this level corporatesareidentifying, satisfying, evaluatingneeds and wants of customers of a product for income. Marketing function of ALDI :- Pricing :- Brand of product are decided value of items, in market consumers purchase goods and return money, it chargeby company for earning profit. ALDI face many kinds of problem related to competitors price because they providing different type of goods to customers at very low value. This type of markets are selected low costsupplying policy with setting low price and earning high profit. With over coming low value of itemscompany offering differentiating product that competitors not match super market price. Distribution Channel :-Marketing function are depend on that managers determining how and where goods provided and why, satisfying needs of end users. ALDI expanding their business in many country they more focus onusing cost effective supplyingand distributing channel for product to customers. Different type of market are uses supplying goods with the help of internet, retail outlets. In market business men'sneeds torequirefor distributing product like care fully handling, shipping, storing and distributing for easily fulfilling consumers wants. Selling:- Main objectives of business is to satisfying needs and wants of customers for earning income. Mangers are directly communicate and identifying the requirement of end users, so thatcompanyoffering product according to present and future needs of consumers. Selling of items are way through which ownership of product easily transfer from sellers to buyers fore achieving profit. Product and service management :-Marketersprovidingmany types of inputs like information related to test and preferenceof customers, all those data are to neededfor manufacturingnew goodsaccording to requirements of end users.ALDIoffering different types of product to consumers in market at lower price with higher features for meeting the wants of users. Promotion :- For building angood businessstructuremangers requires to increasing in sales with the help of many function like advertising, personal selling, public relation, goods 2
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display, sponsorshippublicity etc. in market. Direct connection with customer is determining demand for a particular product and services at business level for obtaining success. With uses of proper promotional function in business it makes more aware of end user in matter to company's product. Marketing Information System:- In modern business environment marketers needed a high quality of data like accurately, speedily, adequately informationof customers needs, competitors product and requirements of goodsin market. Multi storesmarket like ALDI are get-herd information about its client and provided at right price at best quality. Financing- Successful marketing activity provides a regular flow of revenue to perform business activity. Marketing program builds customer loyalty and provide long term revenue. In ALDI Financing plays a important role in the success of marketing function as it provide different methods to get more customers by providingmethods of payment like loans,extended credit terms or leasing. P2 Explain how roles and responsibilities of marketing relate to the wider organisational ALDI has educated and qualified employees who have common desires for taking accurate decisions and this will help in increasing income of an organisation. Along with this, it can assist them in accomplishing competitive benefits over major challengers and survive in the large market area (Malhotra, 2015). They are became successful so this will help in developing and building effective or strong relation with their customers that will satisfying their needs and demand in better manner. These are as follows: Productiondepartment-Theproductiondepartmentisconcernedaboutthe manufacturing of the products which starts from putting input and getting converted into output. ALDI marketing department get the help of production department to get info about the product which is in the stock and which can be get ready in the reasonable time on the basis of which they do the marketing activity (Dessain and Zeuch, 2015). Otherwise they will perform activity to increase the sale of the product which product cannot be supplied. ALDI have various product line and many brands which help marketing team to reach wide no. of customer. Researchanddevelopmentdepartment-ResearchandDevelopmentinthe organization generate new ideas, innovations, and new product and services. Innovative products and services are the result of the continuous effort of R&D . ALDI R&D department provide the information about the future needs of the consumer. R&D doing surveys regularly in the market 3
through which they get essential information about the taste and preference of the customer and competitors strategy to marketing team so that they can make policies according to that. Human resource development department -Human resource is the most important part of the organization.HR persons are responsible for recruiting ,selecting, training and the overall development of the employees. Marketing manager get the help of hr department to get appropriate marketing assistant. HR department of ALDI also help the marketing team by providing requisite talent with appropriate skills are in place for the marketing profile. HR department provide all the raw material and source things required to the marketing team. Finance department –ALDI finance department ensure that there is adequate budget to meet the needs for promotion and distribution. Business profitability should be assured so that it can be invest in delighting customer. They provide last year records on the basis of which information is get about the profit and loss. Marketing department:This is the major department of any company as they are responsible for selling products and services to target market and customers. They develop proper market plans and stickily follow according to that (Hall, 2014). They uses best promotion tools that help company to advertise their products into market. Different promoting tools are advertisements, newspaper, online, etc. They gathers information from Research Department related to customers demands and needs and try to achieve that through their products and market plans. With strong marketing plans, Aldi can gain market share and profits. IT department:This department deals with all software and technical part of Aldi company. They keep records related to past transactions, informations about employees and employers, secret and confidential data of company, etc. This department ensures that every computers and software on which employees are working is free from every type of viruses and bugs. For that, they implement high level of security and firewalls so that third part cannot access the data of company (Dessain, 2016). They also provide necessary information to different department and assist them while formulating strategies. TASK 2 P3 Marketing mix to marketing planning procedures Marketing mix is generally focused with positioning of accurate products at the time, right place, at right rate. Along with this, it can be complex task for performing such things. In 4
addition to this, marketing mix can be define as foundation model of marketing (Tyson, 2014). This can be used by sellers for achieving all desired marketing functions and objectives in better way. It includes 4Ps, it involves product, price, place and promotion where total 7Ps are process, people and physical evidence. The marketing mix of ALDI that are follows: Marketing MixALDI ProductsAnenterprisemainlyprovidingaffordableproductsand servicesthataresimilartothebrandedgoodswhichare existing in the large market place (Urbina, 2014). The food developer providing fresh vegetables, health care items and beauty care products, stationery, clothes, household items and electronics items. ALDI require to manage and control all productionproceduresofanorganisation.Company administrationneedtofixlowpriceoftheirproductsas compare with other rivals. PriceALDIneedtodevelopandmaintainloyaltyamongtheir customers because they are providing cheap price and deliver high quality based products or services that will offer by firm administrationinappropriatemanner(LanierandLanier, 2017). PlaceALDI has more than 8000 stores or shops in across 18 nations and there are various strategies which can be implemented by company for various establish various stores which are open in a week in Britain. The store layout is very simple so their products has controlling and managing at low rate. The firm require to produce various type of products from different suppliersandstoresinthewarehouses.Alongwiththis, management mainly concentrate on best quality based services and products in effective way. PromotionThis is one of the important factor of all firm for launching their different products and services for target whole market 5
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place and their potential customers in proper manner. ALDI does not spent such type of capital for promoting various kind of products and services in better manner (Rudden, 2016). PeopleALDI firm deliver and serve effective products and services to their buyer that will help their staff members who are doing work for accomplishing desired goals and targets. Along with this, it will reducing the number of employees on each store. ALDI can adopting and using modern billing customer for attracting large number of buyers towards their products or services. ProcessALDIrequiretoexecuteandimplementeffectiveprocess which will help in recognising appropriate products or services by their loyal customers. The firm will producing best quality based goods and services to their buyers in the large market place(DessainandZeuch,2015).Alongwiththis,an enterprise execute barcode that will help in developing and making speedy identification of goods so they will delivering long messengers. Physical evidenceALDI need to manage and control all business procedures that required to maintain high standard of products in proper way. Along with this, they need to provide reasonable or cheap rate goods to the firm that will help them in attracting large number of customers. TASK 3 P4 Marketing plan Marketing plan play vital role in achieving competitive advantages and increase goodwill in the particular market place. Every firms focus on creating better position and generating demands with the help of proper marketing plan where they promote products as well as 6
business.An organisation marketing plan contain with all details and specifications which provide accurate direction and path to their employees which carry out their work in better manner. Along with this, it will assist in developing and making certain policies or strategies that can be useful for firm and their customers. They require to analysing all business activities and functions of customers demand and needs in effectively. Plan can be includes various type of functions or activities that will help in achieving desired goals or targets that required to be achieved in future time period (Hall, 2014). There are different stages such as developing appropriate strategies, evaluating actions and control, survey and research, etc.Aldi is planning to launch apparels as per trending and new fashions so it is necessary to make better plans for getting success within limited time period. Overview of an organisation ALDI is one of the biggest grocery shop and this was established in 1913. Its headquarter is located in Germany. The company provides more than 500 goods and it has been regulating in around 19 nations within thousand of stores. ALDI company operates and regulate business in two different groups such as ALDI Nord, headquarter in Essen and next is Aldi Sud that is located in Mulheim. An organisation stands for commitment towards their people, customers, partners and surroundings.Thereare definesa proper marketing plan for the ALDI by considering various aspects such as: Vision and mission statements of organisation Vision and mission of ALDI provides variousoffers and discount items to their customers. They have regulating and maintaining best quality based goods and serve to their desired customers in all over the world. An organisation vision is to develop spirit for promoting and cooperating their desired personal and professional life (Dessain, 2016). the purpose of this firm is to provide better quality and new fashion cloths as per the trends. Marketing objectives: To increase expenditure on advertisement by 10% in one year To increase number of visitors in the stores by 15% in one year. STP of ALDI This can be stands for segmentation, positioning and targetting which reflects the organisation core marketing strategy. These are described as follows: 7
Segmentation– They are mainly concentrate on goods values and prices that provided at discounted rates. Most of the customer prefer Aldi so they are providing goods at reasonable rate.They segment the market as per demographic that on the basis of gender.Targetting– They are mainly focus on females with the age of 18 to 40. Positioning-This can be regulated and operated in various part of nations and it is the large chain of supermarket in Germany. In current time period, they mainly focus on expanding their business operations and functions in other countries in which they have no established store (Tyson, 2014). SWOT Analysis of ALDI StrengthWeakness High quality based commodities Located in around 15 nations Offer variety of products and services Maintaining lower operating cost Having strong customer support ALDI have strong product mix Low level of advertisement Limited range of goods Facing positioning issues OpportunityThreats Need to expand business operations and its functions in other areas. Cover remote areas where customers easily attracted. Risk associated with suppliers. MajorrivalsareAmazon,TESCO, LIDL, etc. Marketing Budget: Marketing budget Particulars1st year2nd year3rd year4th year5th year Initial money5400015000150002600020800 8
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Investment20000150001600014000 Total5400035000300004200034800 Marketing expenditures Advertisement100007200680065006200 Sales promotion22002000500030009100 Direct marketing77006500250075003000 Total1990015700143001800018300 Available balance3410019300157002400016500 Situational analysis– They are adopting Ansoff matrix which is one of the major marketing strategy that will assist ALDI for gaining high competitive benefits. It will help in analysing and examining various market as well as customers growth of an organisation. Ansoff matrix assist strategic planning and facilitate managers, marketers, executives for making effective strategies to future growth (Zeuch, 2016). This involves four segmentation such as market penetration, market development, product development and diversification. Porter's five force model application of Aldi: Competitive rivalry:There are number of competitors of ALDI available in the world such as Tesco, Lidl, Sainsbury and many more. They all are using best strategies for selling products as hygienic and organic so these are biggest threats of Aldi. Clothing companies also exists in the market. Such as M&S and PRIMARK. 9
Threats of new entry:This is another big factor of ALDI that many of firms are entering into international market in the retail sector. Therefore, it is not easy to occupy the better position due to increasing new firms. They should requires to make strategies regarding launching a new products or promote it in the international market. Bargaining power of buyers:Customers are educated and they have knowledge about the products or its price. They usually compare then products with another brands or competitors so it is necessary to satisfy their needs or wants by providing them better quality of products or services with effective price. Bargaining power of suppliers:Aldi is getting various products from different suppliers so they can balance the demand and supply process in well manner. Threat of substitution:there are some common items which ALDI is selling in its retail store so the chances of substitution of products or services are high this is also can affects on the sales of products in the market. CONCLUSION As per the above mentioned report, it can be analysed thatMarketing is that procedure which help in promoting selling and purchasing various types of goods or services by customers. This includes various activities and functions of firm that will assist market for distribute their unique products or services in proper manner. Along with this, company require to develop and design specific goods by determining all buyers needs and wants in better manner so they can easily satisfy their customers demand or requirements.it can be complex task for performing such things. In addition to this, marketing mix can be define as foundation model of marketing. This can be used by sellers for achieving all desired marketing functions and objectives in better way. 10
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