Role of HR Practices in Improving Performance: A Case Study of Tesco PLC

HUMAN
RESOURCE
MANAGEMENT

Introduction
» Human Resource Management (HRM) is
referred to the process of planning,
developing and administrating policies for
management of human resources in
organisations (Jiang et al., 2012).
» The role of HR practices is to effectively
utilise human resources to bring good
outcomes.
» The example of Tesco PLC will be evaluated
to understand the role of HR practices in
improving the performance of the company.
2

Introduction
» The purpose of HR functions in the company
and their key roles and responsibilities will
be analysed.
» The approach adopted by the company for
workforce planning, recruitment and
selection will be discussed to critically
evaluate strengths and weakness of
different approaches.
» The policies for employee relation,
engagement along with key areas of
legislation will be analysed.
3

Tesco PLC
Overview of the Organisation
4

Tesco PLC
» A British Multinational grocery market
leader which mainly operates in the United
Kingdom.
» It is the second largest retailing corporation
in terms of profits
» The corporation has hired over 440,000
employees who serve millions of customers
every week (Tesco, 2019a).
» It started its operations in 1919 since then
the company has established 6,800 stores
across the globe.
5

Tesco PLC
» The motto of the company is convenience
and value and it offers fresh local food
products to customers.
» The corporation hires employees for both
store-based and non-store based jobs.
» Effective performance of employees helps
the company build strong relationship with
its customers and increase their loyalty
(Tesco, 2019b).
6

Tesco PLC
» New stores of the company are situated
outside the UK as it expands its
business internationally.
» Vacancies arise in the company as the
requirement of workforce increases and
current employees leave the company
(Mollah, 2014).
» The company uses technologies in its
processed which creates new jobs as
well.
7

Tesco PLC
» Workforce planning is a key part of the
HR functions in the company since it
enables the company to identify its HR
requirements.
» Retention of employees is a major
problem in the company since its
employee attrition rate is high.
» Lack of effective HR practices makes it
challenging for the company to sustain
its future growth in the market (Mollah,
8