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The Role Of Total Quality Management

   

Added on  2020-01-21

14 Pages3659 Words107 Views
(Coursework-B)Impact of Total Quality Management on the levelof satisfaction of customers: ConstructionIndustry, UK
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TABLE OF CONTENTSIntroduction......................................................................................................................................1Research aim................................................................................................................................1Research objectives.....................................................................................................................1Research questions.......................................................................................................................1Focus and Purpose.......................................................................................................................2Rational:.......................................................................................................................................2Significance of the research:........................................................................................................2Literature Review............................................................................................................................3Research design and Methodology..................................................................................................5Type of investigation:..................................................................................................................5Data collection method:...............................................................................................................6Sampling method:........................................................................................................................6Accessibility issues:.....................................................................................................................6Ethical issues:..............................................................................................................................7Data analysis plan:.......................................................................................................................7Research limitations:...................................................................................................................7Findings...........................................................................................................................................8Dissertation structure.......................................................................................................................8Timetable.........................................................................................................................................9References......................................................................................................................................10
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TABLE OF FIGURESFigure 1: conceptual framework of literature..................................................................................4LIST OF TABLESTable 1: Timelines for the research.................................................................................................8
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INTRODUCTIONQuality of products and services is one of the major aspects which can affect thesatisfaction level of customers in a positive and negative manner. At present, most of theorganizations focus on strength their Total quality management for retaining their customers. So,the current research report focuses on determining the role of total quality management inincreasing the customer’s satisfaction (Daniel and Sam, 2011). Regarding this, author will focuson Construction industry of UK in which satisfaction of customer is highly depends on thequality of the constructed building; so, study has chosen Barratt Developments PLC for wholeinvestigation (Barratt Developments PLC, 2015). It is highly focus on improving TQM of thisorganization. For conducting investigation researcher will follow a very systematic procedurewhich will comprise review of literature, methodology of research, analysis of collectedinformation. This process will help in attaining objectives in effective manner. Research aim:Aim of the current research is “To analyze the impact of total quality management inincreasing customer satisfaction in the construction industry; a case study of BarrattDevelopments PLC”.Research objectives:To assess the practice of Total Quality Management at Barratt Developments PLC.To analyzethe customer satisfaction level of Barratt Developments PLC.To analyze the impact of Total Quality Management on Customer Satisfaction.To suggest appropriate strategies for improving the level of customer’s satisfaction andquality management of Barratt Developments PLC. Research questions:1.Whatare the practices of Total Quality Management at Barratt Developments PLC?2.What is the customer satisfaction level of Barratt Developments PLC?3.What are the major impacts of total quality management on customer satisfaction?4.How Barratt Developments PLC can improve level of customer’s satisfaction and qualitymanagement of company?1 | P a g e
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