The tasks which should be addressed should include the

Added on - 19 Sep 2019

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The tasks which should be addressed should include the following;1.A detailed Project Charter2.Work Breakdown Structure (WBS) of the proposed activities,3.Gantt Chart showing the proposed programme of works4.Risk register covering ALL aspects of the projectProject outline;You have recently been appointed the Business Process Improvement Manager in anOrganisation that processes high volumes of paper application forms for a mobile phoneoperator. There are currently 5,000 forms per month being processed. Each form is for a newuser to get set up on the billing system. There is a team of six people processing forms that comein. The information from each form is manually typed into a spreadsheet and then each directdebit section of the form is cut off and placed into envelopes for processing by the banks. Theteam you are in charge of have been receiving a lot of complaints from the mobile phoneoperator and the banks, as there have been a lot of errors reported to them by customers. Theteam members have explained that the forms are hand written and the hand writing is sometimesvery hard to decipher. Your director has asked you to address the issue, look at IT solutions andpresent a project plan to address the issue. The director has pointed out that the new strategy forthe company is to be paperless in 12 months. The director wants you to move three of your staffinto a new division within six months for a new multinational client.Activities relating to this project should include the following key activities;1.Review of existing systemsa.Document existing systemb.Identify processes for improvement2.Production of tender document for new systema.Design a specb.Tender process agreed with Director and Organisationc.Tender review3.Traininga.Existing training gapsb.New system training
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