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The Travel and Tourism Business Toolkit Assignment - (Solved)

   

Added on  2020-12-30

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The Travel and TourismBusiness Toolkit

Table of ContentsINTRODUCTION...........................................................................................................................4Activity 1 – Using the HR Life cycle for Talent management...............................................4Activity 2 – Performance Planning........................................................................................6Activity 3 – Training on Law for the Hospitality Industry....................................................7Activity 4 – Briefing on Legal and Ethical Considerations...................................................8Activity 5 – Discussion of revenue management in cruise line industry...............................8Activity 6 – Explaining the importance of budgets................................................................9Activity 7 - Commenting on Financial Statements and Reporting Methods........................10CONCLUSION .............................................................................................................................12REFERENCES..............................................................................................................................13

INTRODUCTIONHospitality services that is also known as accommodation sharing, exchanges ofhospitality, home stay network which is a centralized social networking services related totraveller who avail various kinds of services by seeking home stays. In hospitality servicesincludes treating guests or strangers in a warm manner, friendly and in generous way. This reportis based on carnival corporation PLC which is a British American cruise operator whichcurrently become the world's largest leisure travel company. It provides all services in whichaccommodation, food, bars and entertainment and tourism services. This report is based on HRlife cycle for talent management and negative behaviour for waiting staff in travel and tourismindustry. It also includes revenue management and its tools to gain maximum profit. It elaboratesspecific legislations in any organisation with company, employment and contract law and theirimpact on decision making process. At last it elaborates financial statements with importance ofbudgets in controlling business performance. Activity 1 – Using the HR Life cycle for Talent management.Human resource is an important aspect in life of an organisation which has a unique lifecycle and in which includes stages from which an employee passes and plays major role at timeof that stages. Here are the main stages of HR life cycle that are as follows:Recruitment:It is an important aspect for every organisation by selecting right kind of manpowerbecause hiring decisions are very much crucial for role in turnover, in productivity and growth ofan organisation (Banerjee and Chua, 2016). To succeed in recruitment phrase of HR life cycleHR have to be create strategic staffing plan and evaluate compensation with benefits withdeveloping an interviewing protocol. In case of carnival corporation PLC their food andbeverage manager on a cruise ship have separate department of human resource and selectpeople by evaluating their skills and capabilities so that best employees should be selected(DeLacy and et.al., 2014). That stage is very much crucial to retain and acquire right kind ofpeople in an organisation by selecting appropriate candidate.

Education:In that stage of HR life cycle in that moment employees start working for the newposition and they have to be acknowledge about roles, expectations and responsibilities duringthe work. In that phrase some major activities are very much crucial that are organisation tocommunicate about culture and values and train new hires by understand job roles. In context ofcarnival corporation PLC after recruiting people after analyse their skills and capabilities theyhand out their roles and responsibilities that are very much crucial for organisational as well asindividual growth and enhancement.Motivation:Motivation is an important factor after giving adequate education to accomplish worksand procedures in proper way (Du Cros and McKercher, 2014). Leaders and other higherauthority focus on making efforts to remain employees always motivated and enthusiastic so thatthey can contributes in organisational development. In case of Carnival corporation PLC investlot of money to keep employee engaged and motivated give training and development, trust andmany more. In carnival corporation PLC to give adequate knowledge and information to theirFood and beverage manager on a cruise ship they provide training and development to keep themalways motivated and it helps in retain highly talented staff because they have always adequateknowledge and information to remain competitive in marketplace.Evaluation:In evaluation process HR department of carnival corporation PLC after above mentionedstages evaluate performance of Food and beverage manager on a cruise ship by givingchallenging tasks and duties and by constructive feedback on continuous basis (Fuchs, Höpken,and Lexhagen, 2015). They conduct performance conversations on facts and figures.Celebration:In that stage HR life cycle provides opportunities to energize staff members, give thanksto employees for their work and recognize milestones. In case of carnival corporation PLC, theyappraise performance of food and beverage manager of a cruise ship so that they feel motivatedand give their best also in future.Importance of HR life cycle for retaining and development talent.HRLife cycle is an important model that helps in retaining and developing talent byfinding out key spheres in which improvements are very much crucial. It helps in selecting right

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