This slide presentation introduces audience to communication strategies

ANALYSIS OF NURSE-
PATIENT COMMUNICATION
STYLE
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY

Introduction:
 This slide presentation introduces audience to
communication strategies to be used during
interaction with patient and family
 The presentation analyzed the case scenario of
Helen to evaluate verbal and non verbal
communication styles used by nurse during
communication with patient
 A SOAP note will be provided to provide details
regarding ineffective communication process
 A SBAR handover will be provide to ensure nurse
follow the instructions and engage in therapeutic
communication process.

Analysis of communication issues in
the case scenario:
Case Scenario:
 The case scenario is related to Mrs. Helena Gerzicks, a
polish patient deemed unsafe to self care and
mobilization at home.
 The issue related to communication seen in the scenario
is that of misinterpretation of nursing student’s message
by Helena.
 The verbal communication style that the student nurse
employed to prove her point was that she used loud voice
and directly used phrases to prove her wrong. This
communication style was against therapeutic values.
 In addition, her non-verbal communication included use
of poor gestures during communication.

Analysis of ineffective verbal
communication style
 Use of aggressive
communication
style with a loud
voice tone
 Lack of culture
specific
communication
 Lack of
professional and
respectful
language